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Innovation in Surabaya Zoo Management to Improve Visitor Experience Ningrum , Elsa Wahyu; Larasati, Diyas Age; Maharani , Putri Aprilia Dwi; Wibiyanti, Annisa Delvira Putri; ZN, Risma Ayu Oktavia; Anggraini , Dilla Puspa
International Journal of Universal Education Vol. 2 No. 2 (2024): International Journal of Universal Education
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/ijue.v2i2.9045

Abstract

Aim: Study This aiming For know innovation management Garden Animals of Surabaya in increase experience visitors. Method: Research done with method descriptive qualitative through observation direct, documentation, and interviews on November 25, 2024. Result and Discussions: Research results This show that management Garden Surabaya Animals have covers various innovation, such as educational poster installation related timetable giving Eat animal For add Power pull educative for visitors, management system water absorption for prevent puddles in the cage, and the use of social media as means information and promotions. There are a number of challenges that need to be overcome handled, including not enough active some social media and conditions a number of cage that requires repair more continue, such as pen deer and pig frequent warts waterlogged. Innovation This give impact positive, good in increase welfare animals and power pull Garden Surabaya Animals as tour education. Conclusion: So that innovations implemented capable create experience more visitors positive, educative and supportive sustainability management Garden Surabaya Animals as center education and recreation.
Restrictions And Responsibilities of Visitors to Surabaya Zoo Bahira, Arimbi Salma; Larasati, Diyas Age; Kurniasih, Anisah; Nabilah, Qonita Ayu; Noerdianasari, Miranda; Prayogi, Panji Agung
International Journal of Universal Education Vol. 2 No. 2 (2024): International Journal of Universal Education
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/ijue.v2i2.9081

Abstract

Aim: The aim of this research is to identify and analyze the limitations and responsibilities of visitors to the Surabaya Zoo (KBS) in maintaining animal welfare, environmental cleanliness and preserving conservation functions. Method: This research method uses a direct observation approach and literature study to obtain empirical data and theoretical perspectives. Result and Discussions: The research results show that most violations of boundaries by visitors are caused by a lack of understanding and awareness of the applicable rules, such as throwing rubbish out of place, urinating carelessly, smoking carelessly and spitting carelessly. Conclusion: To increase visitor compliance, more intensive education is needed through information boards, awareness campaigns and stricter supervision. It is hoped that this study can become the basis for developing visitor management policies that support KBS conservation goals in a sustainable manner.
Facility Degradation in Surabaya Zoo Oktavia, Rani; Larasati, Diyas Age; Azhara, Andita Amma; Ningrum, Dwi Agus Tina; Saputra, Maulana Rafi Rulis; Sodik, Fajar
International Journal of Universal Education Vol. 2 No. 2 (2024): International Journal of Universal Education
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/ijue.v2i2.9094

Abstract

The zoo is one of the popular educational tourist destinations in Surabaya. Issues regarding facilities, service quality and animal welfare are always the subject of evaluation because they are to satisfy visitors to the Surabaya Zoo.  This study used direct observation methods, unstructured interviews and documentation at the Surabaya Zoo. The results of the study showed that the destruction of facilities at the Surabaya Zoo is a common occurrence and a serious problem that can disrupt the comfort of visitors and animal welfare. This study discusses the behavior of visitors who can damage facilities at the Surabaya Zoo and the lack of supervision from the Surabaya Zoo. This study is expected to encourage the authorities at the Surabaya Zoo to take steps to improve and revitalize the Surabaya Zoo, for the sake of sustainable conservation and to become a better educational environment and can provide a good impression for visitors to the Surabaya Zoo in the future.