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Fajar Akbar
Universitas Nusa Mandiri
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Journal : Bulletin of Computer Science and Electrical Engineering (BCSEE)

 1 
Decision Support System For Providing Customer Reward Using Profile Matching Method: A Case Study at PT. Atlas Jakarta Dedi Saputra; Fajar Akbar; Lisnawanty; Martias; Aan Rahman
Bulletin of Computer Science and Electrical Engineering Vol. 2 No. 1 (2021): June 2021 - Bulletin of Computer Science and Electrical Engineering
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/bcsee.v2i1.1142

Abstract

The proliferation of goods delivery services business makes business competition increasingly tight. It takes the right strategy in increasing the number of customers and increasing profits. One of the strategies that is usually applied is to given appreciation in the form of reward to one of the best customers. This research, aims to facilitate the company PT. Atlas Jakarta in determining the best customers to be rewarded. Metode used is a profile matching method that can be used as one of the supporters of decision PT. Atlas Jakarta in determining its best customers. Profile matching is a mechanism in making a decision by assuming that there is an ideal level of predictor variables that must be met by the subjects studied, not only a minimum level that must be met or passed. In the profile matching method of assessment and calculation of GAP value based on the intensity of delivery, the number of shipments, the length of subscription, and the status of payments. The last step of the profile matching method is the ranking an which shows that the higher the ranking result, the more likely itis for customers to receive rewards. The results showed that with profile matching method can be implemented in a decision support system to determine the reward to customers and facilitate PT. Atlas in making decisions according to the criteria that have been determined.
Co-Authors Aan Rahman Abbas Mahmud Ade Ramdan Ade Ramdan Agus Erwin Ashari Ahmad, Haeranah Ali Mahmudi Amalia, A. Reski Amin Nur Rais Andi Taufik Andreyestha Andreyestha Ari Abdillah Arief Hanif, Hamdan Artika Surniandari Askur, Askur Aswandi, M Bagus Masruri Biktra Rudiarto Bulan, Adiba Chairani, Miftah Dadan Heryada Wigenaputra Dedi Saputra Deni Gunawan Dian Ardiansyah DN, Nurhidayah Dwiza Riana Eko Pramono Eko Pramono Erdiawati Arief Erlani Erlani, Erlani Erna Agustine Eva Meilinda Fahrul Islam Faisal Mubarak Firman Firman Fitra, Cahya Ganing, Abdul Haderiah Haidah, Nur Haliatur Rahma, Haliatur Handayani, Rika Haninggar, Rizki Dyah Haryani Hasyim, Muh Herman, Surya Pratama Imam Nawawi Irwan, Zaki Islam, Fahrul Jenie Sundari Juan Fahrizal Kadar Ramadhan Khaer, Ain Lisnawanty Mahmud Safudin Mandiri, Wandi Mappau, Zrimurti Martias Martias Martias Martias Mifta, Nurul Miftah Chairani Hairuddin Miftah Chairani Hairuddin, Miftah Chairani Mochamad Wahyudi Muhammad Rusdi Muhammad Syukri Mulyadi Mulyadi Musriatun Napiah Nanang Nuryadi, Nanang Nurita Oky Kurniawan Putri, Nur Amanda Richky Faizal Amir Ridhayani Adiningsih Riswandi Ishak Robi Aziz Zuama SALMAN ALFARIZI Saputra, Elpan Sarmila, Sarmila Sentot Achmadi Setiaji Setiaji Setiaji Setiaji Setiaji Setiaji Sidauruk, Juniato Simba, Julia Elisa Siti Rahmah Sobari, Irwan Agus Sudibyo, Aji Sukmawati Sukmawati Sulasmi Sulasmi Sumanto, Sumanto Suryadi, Iwan Susafa'ati Susafa'ati Susafa'ati Susafa'ati Susafa’ati, Susafa’ati syah, zulfadri Trisna Yulianti, Nila Veithzal Rivai Zainal Wahyu Hardianti Saputri Winarto Winarto Winarto Winarto yunita yunita Yunita Yunita