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All Journal Jurnal Kajian Bali Wahana Didaktika PREMISE: Journal of English Education and Applied Linguistics Journal of Applied Studies in Language JURNAL PENDIDIKAN TAMBUSAI ACITYA Journal of Teaching & Education Jurnal Mantik PROJECT (Professional Journal of English Education) Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Berajah Journal Journal of Tourism and Interdiciplinary Studies Journal of Innovation Research and Knowledge Jurnal Pengabdian Mandiri JASL - Journal of Applied Studies in Language Jurnal Ilmiah Hospitality Management Jurnal Abdi Masyarakat Jurnal Ilmiah Pariwisata dan Bisnis Gema Wisata Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Business on Hospitality and Tourism Jurnal Penelitian Pendidikan Indonesia Management of Education: Jurnal Manajemen Pendidikan Islam Sinov : Media Informasi Penelitian Kabupaten Semarang
Titing Koerniawaty, Francisca
Institut Pariwisata Bali Internasional
Religion Aerospace Engineering Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Public Health Social Sciences Other

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Pengaruh pemberian kompensasi finansial dan non finansial terhadap kinerja karyawan : The effect of providing financial and non-financial compensation on employee performance Candraswari, Putu Diah; Koerniawaty, Francisca Titing
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 1 No. 12 (2022): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v1i12.259

Abstract

Karyawan merupakan aset yang sangat penting untuk mencapai tujuan perusahaan. Salah satu cara untuk meningkatka kinerja karyawan adalah pemberian kompensasi yang layak. Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh pemberian kompensasi finansial dan non finansial secara parsial dan simultan terhadap kinerja karyawan Best Western Kuta Villa. Teknik sampling yang digunakan adalah Quota Sampling dimana menggunakan 41 orang karyawan tetap hotel Best Western Kuta Villa. Teknik analisis data yang digunakan adalah analisis regresi linier berganda, analisis determinasi, uji T, dan uji F. Dari hasil penelitian diketahui bahwa kompensasi finansial dan kompensasi non finansial secara bersama-sama berpengaruh signifikan terhadap kinerja karyawan dengan nilai F hitung 9,492. Kompensasi finansial berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 2,159. Kompensasi non finansial berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 3,814. Kompensasi finansial dan kompensasi non finansial memberikan pengaruh sebesar 33,3% terhadap kinerja karyawan, sedangkan sisanya sebesar 66,7% dipengaruhi oleh faktor lain diluar penelitian ini. Employees are a very important asset to achieve company goals. One way to improve employee performance is to provide proper compensation. This study aims to determine how the effect of partial and simultaneous provision of financial and non-financial compensation on the performance of Best Western Kuta Villa employees. The sampling technique used is Quota Sampling which uses 41 permanent employees of the Best Western Kuta Villa hotel. The data analysis technique used is multiple linear regression analysis, determination analysis, T test, and F test. From the research results it is known that financial compensation and non-financial compensation together have a significant effect on employee performance with an F count of 9.492. Financial compensation has a positive and significant effect on employee performance with a t value of 2.159. Non-financial compensation has a positive and significant effect on employee performance with a t-value of 3.814. Financial compensation and non-financial compensation have an effect of 33.3% on employee performance, while the remaining 66.7% is influenced by other factors outside this study.
Implikasi pelatihan terhadap motivasi kerja dan kinerja karyawan departemen front office di desamuda villas Dinata, Made Riski Prayoga; Koerniawaty, Francisca Titing; Koeswiyono, Dika Pranadwipa
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 1 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i1.300

Abstract

Pada masa era globalisasi saat ini, manajemen hotel harus menerapkan program- program pelatihan untuk karyawan guna meningkatkan skill dan pengetahuan yang berdampak terhadap motivasi kerja dan kinerja karyawan. Adapun tujuan penelitian ini untuk mengetahui jenis pelatihan yang digunakan serta implikasinya terhadap motivasi kerja dan kinerja karyawan di Desamuda Villas. Populasi dalam penelitian ini yaitu Human Resources Manager (HRM), front office supervisor dan karyawan front office serta menggunakan teknik purposive sampel. Metode yang digunakan dalam penelitian ini adalah metode kualitatif. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara, studi kepustakaan dan dokumentasi serta teknik analisis yang digunakan yaitu Miles dan Hubberman. Hasil penelitian ini menyatakan bahwa jenis- jenis pelatihan di Desamuda Villas adalah perawatan diri (grooming), menyambut dan melayani tamu (welcoming and serving guests), etika berkomunikasi bagi front office, etika bertelefon (telephone manner), manajemen waktu (time management) dan mengatasi tamu komplain (handling complain). Adapun Implikasi dari pelatihan tersebut pada motivasi kerja dan kinerja karyawan adalah berdampak baik. Namun, kinerja karyawan pada pelatihan mengatasi tamu komplain (handling complain) kurang berdampak baik. In the current era of globalization, hotel management must implement training programs for employees to improve skills and knowledge that have an impact on work motivation and employee performance. The purpose of this study was to determine the type of training used and its implications for work motivation and employee performance at Desamuda Villas. The population in this study is Human Resources Manager (HRM), front office supervisor and front office employee and uses a purposive sample technique. The method used in this research is qualitative method. Data collection techniques used in this study were observation, interviews, literature study and documentation as well as analytical techniques used, namely Miles and Hubberman. The results of this study indicate that the types of training at Desamuda Villas are grooming, welcoming and serving guests, communication etiquette for the front office, telephone manners, time management and time management. Overcoming guest complaints (handling complaints). The implication of the training on work motivation and employee performance is a good impact. However, the employee's performance in the training to deal with guest complaints (handling complaints) did not have a good impact.
Sistem Operasional Housekeeping Departement di Hotel Paradita , Ni Putu Dena; Koerniawaty, Francisca Titing
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 12 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i12.634

Abstract

Sistem Operasional merupakan cara melakukan suatu pekerjaan yang dibuat secara terurut untuk memastikan kegiatan operasional berjalan dengan baik dan sesuai dengan yang berlaku. Tujuan pembuatan SOP adalah untuk menjelaskan perincian atau standar yang tetap mengenai aktivitas pekerjaan yang berulang-ulang yang diselenggarakan dalam suatu organisasi. Penelitian ini bertujuan untuk mengetahui bagaimana sistem operasional Housekeeping Departement di Grand Serela Yogyakarta dan kendala-kendala yang dihadapi housekeeping dalam menjalankan sistem operasional. Penelitian yang digunakan dalam penelitian ini kualitatif dengan observasi dan wawancarai kepada beberapa informan yaitu dua staf dan 2 trainee di departemen housekeeping. Hasil penelitian menunjukkan bahwa sistem operasional di Hotel Grand Serela Yogyakarta dalam meningkatkan pelayanan sudah diterapkan sesuai dengan SOP yang ada dihotel, meskipun masih ada beberapa yang belum sesuai dengan SOP. Kendala-kendala yang dialami dalam sistem operasional ditambah kembali seperti alat-alat cleaning yang digunakan agar bisa lebih efisien dalam pengerjaan kamar dan pengawasan untuk staf/trainee dalam menerapkan SOP hotel. Operational System is a way of doing work that is made in an orderly manner to ensure operational activities run well and in accordance with applicable regulations. The purpose of making SOP is to explain fixed details or standards regarding repetitive work activities organized in an organization. This study aims to find out how the operational system of the Housekeeping Department in Grand Serela Yogyakarta and the obstacles faced by housekeeping in running the operational system. The research used in this study was qualitative by observing and interviewing several informants, namely two staff and 2 trainees in the housekeeping department. The results showed that the operational system at the Grand Serela Hotel Yogyakarta in improving services has been implemented in accordance with the SOP in the hotel, although there are still some that are not in accordance with the SOP. Obstacles experienced in the operational system are added again such as cleaning tools used to be more efficient in room work and supervision for staff / trainees in implementing hotel SOP.
Strategi Manager Dalam Meningkatkan Pelayanan Pramusaji Astrarini, Dewa Ayu Kadek Eta; Koerniawaty, Francisca Titing
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 2 (2024): Jurnal Ilmiah Pariwisata dan Bisnis Februari 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i2.717

Abstract

Penelian ini membahas taktik manager untuk meningkatkan layanan pramusaji di Cortina Restaurant. Penelitian bertujuan memahami taktik manager untuk optimalkan layanan pramusaji di Cortina Restaurant. Studi ini memakai metode kualitatif. Metode pengumpulan data melalui observasi, wawancara, dan analisa dokumentasi bersama manager terkait operasi di Cortina Restaurant. Hasil menampakkan beberapa isu di Cortina Restaurant seperti kekurangan staf pramusaji, ketidakhadiran penguasaan SOP dan pengetahuan produk menu, minimnya perhatian spesifik kepada tamu, seperti saat breakfast ketika mengisi air yang kosong, dan kekurangan peralatan, khususnya alat makan dan gelas yang memperlambat layanan, khususnya di waktu sibuk (breakfast). Saran yang diberikan kepada bagian pramusaji meliputi penerapan SOP yang telah ditentukan, strategi dari manager melalui pelatihan dan briefing, menambah jumlah server untuk mendukung karyawan agar tidak overburdened, dan meningkatkan ketersediaan alat makan dan gelas sesuai kebutuhan saat restoran penuh. Selain itu, penting bagi Cortina Restaurant untuk terus memantau dan mengevaluasi kualitas pelayanannya secara berkala. Feedback dari pelanggan bisa menjadi sumber informasi berharga untuk perbaikan berkelanjutan. This study discusses the manager's tactics to improve waiter service at Cortina Restaurant. The research aims to understand the manager's tactics to optimize the waiter service at Cortina Restaurant. This study employs a qualitative method. Data collection methods include observation, interviews, and documentation analysis with the manager regarding operations at Cortina Restaurant. The results highlight several issues at Cortina Restaurant, such as a shortage of waitstaff, a lack of mastery over SOPs and menu product knowledge, insufficient specific attention to guests, for instance during breakfast when refilling empty water glasses, and a lack of equipment, especially dining utensils and glasses, which slows down service, especially during busy times (breakfast). Recommendations for the waitstaff include implementing the established SOPs, strategies from the manager through training and briefings, increasing the number of servers to support employees so they are not overburdened, and enhancing the availability of dining utensils and glasses as needed when the restaurant is full. Additionally, it's essential for Cortina Restaurant to continuously monitor and evaluate its service quality. Customer feedback can be a valuable source of information for ongoing improvements.
Sound and meaning of megalithic traditional village as a touristic consumption Koerniawaty, Francisca Titing; Ardika, I Wayan
Journal of Business on Hospitality and Tourism Vol. 7 No. 3 (2021): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v7i3.330

Abstract

This study aims were to criticize and analyse the patterns of the cultural heritage of megalithic traditional village-Bena. The sound and meaning were to reflect the domestic and international tourists towards the cultural heritage of megalithic traditional village-Bena as a touristic consumption.  Bena is the oldest and well-preserved of a megalithic traditional village located in Ngada Regency, East Nusa Tenggara Province.  This qualitative study with ethnographic approach led to depth analysis on tourists’ perception towards the megalithic traditional village of Bena as a touristic consumption. The minority of tourists’ complaint constructs or damages, doesn’t it?
The analysis on work motivation at restaurant as culinary destination in kerawang city west java on covid-19 pandemic Koerniawaty, Francisca Titing; Wibowo, Valentino Ardian Wahyu
Journal of Business on Hospitality and Tourism Vol. 8 No. 1 (2022): June 2022
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v8i1.363

Abstract

COVID-19 pandemic has severely affected for tourism and hospitality businesses globally which caused the transformative on that business particularly the management business, in turn, was the Human Resources Management.  The phenomenon was interesting to be studied for providing essential concept of human resources management.  The purpose of this study was to analyze the employee motivation and its impact on work performance during the pandemic at Bakmi Kota Lama 1819 KIIC Restaurant in Karawang City of West Java Province. This qualitative study was collecting the data by implementing the techniques approach of participative observation by visiting the restaurant as a visitor. The informants were the owner, chef, cook helper, drink section personnel, and waiter or waitress.  The results indicated that the management struggled to provide of the regional standard of minimum wages for the employees. The employees still maintained good motivation to show the productive performance in terms of pandemic survival. The management also has determined to reduce the number of employees by rescheduling the employees to work three times a week.  This caused a little complaint from the employees since there was extra workload due to double job.
Journeys to polyglotism: a case study of French, Spanish, and Japanese tourist guides Koeswiryono, Dika Pranadwipa; Koerniawaty, Francisca Titing
Journal of Applied Studies in Language Vol. 5 No. 2 (2021): Dec 2021
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasl.v5i2.252-258

Abstract

The study aimed at discovering the process through which three tourist guides of French, Spanish, and Japanese acquired different foreign languages. The data was taken through in-depth interviews to explore the motivation that drove their language learning, the language interference, the technique they used to self-teach themselves the language, and their immersion in the language’s native country. The recorded interviews were then transcribed and analyzed through data reduction, data display, and verification drawing. The results were then given to the subjects to ensure trustworthiness and to verify the researcher’s interpretation of the interview. The study found that 1) one of the most crucial factors of language learning success was strong motivation, which led to consistency and risk-taking attitude; 2) a significant growth of language mastery took place when the subjects spent extended time in the language’s native country; 3) both formal classroom instruction and informal independent learning were essential for their language improvement; 4) the subjects proactively consulted the native speakers to improve their vocabulary inventory, to correct inaccuracies or to gain new language expressions; and 5) due to the different nature of the languages they were learning, each subject had a diverse view on grammar and language interference. In pedagogical implication, teachers could foster students’ willingness to learn with either instrumental motivation, i.e. by raising awareness of the benefit of foreign language ability, or with integrative motivation, i.e. by raising students’ interest in the culture or people whose language was being studied. Besides, language learners, or language teachers, might reflect on this research to complement formal-classroom learning with a large degree of informal-independent learning.
Tourism Ambassador: Strategi Komunikasi Pemasaran Destinasi Wisata Jawa Barat Melalui Program Smiling West Java Ambassador 2022 Imaddudin, Imaddudin; Sinaga, Firman; Nur Efendi, Moch.; Koerniawaty, Francisca Titing; Amir, Firli Lanovia
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Strategi komunikasi pemasaran destinasi wisata merupakan impelementasi dari sebuah perencanaan, tujuan, kebijakan hingga tindakan yang saling mempengaruhi dan membentuk pemahaman bersama. Program Smiling West Java Ambassador bertujuan untuk mengeksposure destinasi wisata unggulan Jawa Barat melalui konten kreatifnya. Penelitian dengan pendekatan kualitatif deskriptif dengan pengumpulan data melalui wawancara mendalam, observasi dan dokumentasi. Hasil penelitian tersebut guna mengimplementasikan kebijakan dari penetapan strategi pembangunan pariwisata di Jawa Barat dalam konteks pemasarannya. Upaya yang dilakukan pada program SWJ Ambassador hanya fokus pada penyebaran destinasi wisata melalui konten kreatif dari para conten creator, influencer, selebtiktok, selebgram, dan lainnya yang secara tidak langgung memiliki jumlah pengikut yang cukup banyak. Sehingga potensi promosi destinasi wisata di Jawa Barat makin meluas dengan dibantunya para followers atau pengikut media sosial para duta pariwisata tersebut. Ditambah keahlian dalam membuat konten kreatif yang estetik, menambah kekayaan informasi yang mudah dipahami dan enak dilihat. Melalui dua strategi pemasaran baik pesan maupun media, diharapkan dapat memberikan informasi dan persuasi dengan cara yang lebih halus (soft selling) serta penempatan pada media yang sedang marak dikalangan masyarakat dapat lebih mudah diterima.
STRATEGI PENGEMBANGAN WELLNESS TOURISM MELALUI PEMBERDAYAAN UMKM DI DESA WISATA HIJAU BILEBANTE Saroh Fitriani; Francisca Titing Koerniawaty; Firman Sinaga
Journal of Innovation Research and Knowledge Vol. 4 No. 2: Juli 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i2.8176

Abstract

Dalam upaya pemulihan sektor pariwisata pasca-pandemi COVID-19, pemerintah fokus mengembangkan wellness tourism dari tingkat lokal hingga nasional, menekankan pentingnya integrasi nilai-nilai lokal dalam konsep pariwisata. Desa Wisata Hijau Bilebante, menjadi fokus penelitian ini untuk mengidentifikasi potensi dominan dalam mendukung wellness tourism sebagai respons terhadap penurunan kunjungan wisatawan akibat pandemi. Penelitian ini mendeskripsikan potensi wellness tourism yang dapat dikembangkan serta menentukan program pengembangan di Desa Wisata Hijau Bilebante. Penelitian ini merupakan kualitatif deskriptif yang menggunakan analisis Matrik IFE dengan menganalisis faktor internal dan eksternal, mengidentifikasi strengths, weaknesses, opportunities, dan threats di Desa Wisata Hijau Bilebante. Data dikumpulkan melalui observasi lapangan, wawancara, kuesioner, dan dokumentasi. Dari hasil analisis Matriks IE, menunjukkan bahwa pengembangan wellness tourism di Desa Wisata Hijau Bilebante berada pada sel satu (I) yang dapat dilihat pertemuan antara total nilai lingkungan internal sebesar 3.08 dan total nilai lingkungan eksternal sebesar 3.01. Hasil penelitian menunjukkan keberhasilan pengembangan bergantung pada pengelolaan SDM dan SDA, kebon herbal, sentra UMKM, serta pemanfaatan warisan pengobatan tradisional, diperkuat dengan terapis berpengalaman dan fasilitas spa alam. Strategi yang dirumuskan mencakup pengembangan paket wisata wellness secara holistik dengan memaksimalkan SDM dan SDA melalui media sosial, kerja sama antar lembaga, dan pemberdayaan UMKM lokal. Strategi ini fokus pada pengembangan wellness tourism di Desa Wisata Bilebante meliputi: (1) pengembangan pasar; (2) penetrasi pasar; (3) pengembangan produk
PENGEMBANGAN DESA WISATA BUDAYA BERBASIS KAIN TENUN TRADISIONAL DI DESA SUKARARA KABUPATEN LOMBOK TENGAH Welaya Aftina; I Wayan Kiki Sanjaya; Francisca Titing Koerniawaty
Journal of Innovation Research and Knowledge Vol. 4 No. 3: Agustus 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i3.8387

Abstract

Indonesia has a rich cultural diversity, traditions and craftsmanship that has great potential to be an attractive cultural tourist destination. A rich tradition and craftsmanship has great potential to be an attractive cultural tourist destination. One of the valuable assets in enhancing the attractiveness of cultural tourism is the fabric art that has become an important part of Indonesian culture and inherits a rich historical tradition. To participate in sustainable tourism development, therefore, the objectives in this study are to identify the advantages and characteristics of weaving crafts, analyze constraints and design a development model in Sukarara Village, Central Lombok Regency. The research uses descriptive qualitative methods with data collection techniques through observation techniques, interviews, and documentation. The results of the research show that songket weaving in Sukarara Village has advantages and characteristics that lie in its meaning and symbols, as well as patterns and motifs inspired by the environment. However, the obstacles are the lack of promotion of fabric and the change of style with the presence of modernization and globalization. From the identification of the advantages and obstacles in the development of Sukarara Village and the obstacles based on the component 4A in tourism (attraction, amenities, accessibility, dan ancillary) and the development design model uses a need analyze
Co-Authors Aftina, Welaya Agus Made Yoga Iswara Amandawati, Gusti Ayu Amir, Firli Lanovia Anedda Alessandro Flavio Putra Astika Astika Astrarini, Dewa Ayu Kadek Eta Candraswari, Putu Diah Charisa Angelina Lenau Pelaun Darsana, Made Denok Lestari Dika Pranadwipa Koeswiryono, Dika Pranadwipa Dinata, Made Riski Prayoga Dwik Suwarnata Triana Dwipayana, I Made Agus Efendi, Moch Nur Eka Sudarmawan, I Wayan Endrayani, Endrayani Febianti Firli Lanovia Amir Firman Sinaga Gede Karisma Wibawa Gede Yudiya Permana Gunawan Gunawan Gusti Ngurah Indra Ariestyawan Hellen Sarita de Lima Hellen Sarita de Lima Hellen Sarita De Lima I Gusti Ketut Purnaya, I Gusti Ketut I Gusti Made Suka Arnawa I Ketut Suada I Made Darsana I Made Darsana I Made Dasana I Made Dasana I Made Krisna Adi Chandra I Made Krisna Adi Chandra I Made Sudjana I Made Yuda Adnyana I Nengah Subadra I Nyoman Sudiarta I Putu David Adi Saputra I Putu Mega Adi Adnyana I Wayan Agus Ananda Putra I Wayan Ardika I Wayan Eka Mahendra Ida Bagus Nyoman Krisna Prawira Yuda Ida Bagus Putra Yadnya Ida Bagus Putu Wira Diana Imaddudin, Imaddudin Koeswiyono, Dika Pranadwipa Komang Artana Kusdaryana, Made Donny Lanovia Amir, Firlie Lolita Saraswati Puguh Maulana, Aby Sukma Moch Nur Efendi Muhamad Nova Muhamad Nova, Muhamad Narita Astika Yapto Narita Narita Nesia Agnatasia Ni Luh Putu Yati Artini Ni Wayan Yani Ni Wayan Yani Nur Efendi, Moch. Nurwijayanti Pambudi, Bondan Paradita , Ni Putu Dena Puguh, Lolita Saraswati Putra, I Wayan Agus Ananda Putu Eka Wirawan Putu Eni Oktaviani Putu Wibby Prasetya Risky Maulana Sanjaya, I Wayan Kiki Santi Santi Saroh Fitriani Semara, I Made Trisna Sonctia Fanesia Renjaan Suadnyana, I Wayan Sudjana, I Made Triana, Dwik Suwarnata Valentino Ardian Wahyu Wibowo Welaya Aftina Wibowo, Valentino Ardian Wahyu Yapto Yapto