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All Journal Jurnal Pendidikan Fisika FKIP UM Metro Jurnal SOLMA JURNAL REKAYASA SISTEM INDUSTRI Martabe : Jurnal Pengabdian Kepada Masyarakat JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Jurnal Teknologi Dan Sistem Informasi Bisnis Yumary: Jurnal Pengabdian kepada Masyarakat Journal of Applied Data Sciences Jurnal Computer Science and Information Technology (CoSciTech) Jurnal Sains dan Informatika : Research of Science and Informatic Jurnal Sistem Informasi dan Informatika ILTEK : Jurnal Teknologi JT-IBSI (Jurnal Teknik Ibnu Sina) Jurnal Quancom: Jurnal Quantum Komputer JR : Jurnal Responsive Teknik Informatika Jurnal Responsive Teknik Informatika Jurnal Ilmiah Manajemen Inovasi Bisnis dan Strategi
Hernando, Luki
Institut Teknologi Batam
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences Other

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Journal : Journal of Applied Data Sciences

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Evaluating Usability and Clustering of SILCARE System for MSME Shipping: A Data-Driven Approach Using SUS and User Behavior Analysis Permatasari, Ririt Dwiputri; Bora, M Ansyar; Hernando, Luki; Saputra, Tommy; Fauzan, Haidil; Shilah, Nur; Salsabila, Tia Andini
Journal of Applied Data Sciences Vol 6, No 2: MAY 2025
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v6i2.590

Abstract

The SILCARE system is a digital logistics platform designed to optimize shipping operations for Micro, Small, and Medium Enterprises (MSMEs). This study evaluates its usability and user behavior patterns through System Usability Scale (SUS) assessments and clustering analysis. The research involved 100 SME users performing key system tasks such as registration, product management, and order confirmation. The SUS results showed a significant usability improvement, with the pre-test score of 74.5 (B grade) increasing to 90.25 (A grade) in the post-test, indicating enhanced user experience. User interaction data analysis revealed that registration took an average of 7.11 minutes, product addition 8.91 minutes, and order confirmation 5.15 minutes. Clustering using DBSCAN identified four distinct user groups, highlighting behavioral differences, where 37% of users struggled with complex tasks while 25% displayed balanced engagement. These findings inform targeted system improvements, such as simplifying workflows for new users and enhancing features for power users. The novelty of this study lies in integrating usability testing with behavior-driven clustering to refine a logistics platform tailored to MSMEs. By leveraging data-driven insights, the SILCARE system contributes to digital transformation in MSME logistics, improving operational efficiency and user satisfaction The paper explores the development process of the system, starting from the requirements gathering phase, where user needs were identified through extensive surveys and interviews with stakeholders. The iterative prototyping method allowed for the creation of an initial version of the system that was refined based on user feedback, ensuring that the final product met both functional and usability standards. The SILCARE system holds substantial promise for MSMEs, offering a digital solution for streamlining logistics and shipping processes and contributing to the overall success of small businesses.
Co-Authors Abdullah, Hisyam Ma'wa Adriyanto Adriyanto, Adriyanto Ahmad Andrevi Alrasyidin Alhamdidi Alhamidi, Alhamidi Alif Avaldo Andika, Jeremy Andrevi Alrasyidin, Ahmad Angga Kurniawan Anugrah, Jelita Balqis Aprilla Handayani, Vitri Ardo Wibowo, Sadiq Arif Budiman Arsyil Majiid Aryo Pratama, Bimo Assaidatul Husna azmayusuf Bora, Ansar candra, joni eka Caniago, Deosa Putra Delia Meldra Deslika, Deslika Devikaduri, Laras Dika, Andika Zahrah Ramadhanti Dimas Akmarul Putera Eka Iswandy Eko Sulistyono Eko Sulistyono Sulistyono Erica Fauzan, Haidil Fernandes, Atman Lucky Firdasari Firdasari Firstnanda Rachellia Pramiesty Friadi, John Genadi Septiansyah Hanafie, Ahmad Handayani, Vitri Aprilla Handayani, Vitri Aprilla Hani Hani Sulistyaningrum Harahap, Widiya Lestari Hazimah, Hazimah Hendri Kremer Husada, Rahmadi Husna, Assaidatul Ikhsan Ikhsan Imam Gunawan Ismael Ismael Jabnabillah, Faradiba Jeremy Andika Karel Chavez Kevin Antony Kremer, Hendri Kurniawan, Vinsensius Fendy Lawi, Ansarullah M. Abrar Masril M. Ansyar Bora Majiid, Arsyil Mardiansyah, Yopy Maria Yosefina Meinadia Sekar Kinanti Aswirawan Masril, M. Abrar Maylani, Anisya Mhd Adi Setiawan Aritonang Muhammad Abrar Masril Muhammad Adi Sukma Nalendra Muhammad Fajar Shodiq, Muhammad Fajar Muhammad Jufri Muhammad Jufri munir, Zainul Munir Nabilah Nabilah Nabilah Nabilah Nadia Widari Nasution Nalendra, Muhammad Adi Sukma Nurcholiq, Rini Pradipto, Dimas Pramiesty, Firstnanda Rachellia Puspita Sari, Amanda Renvil Renvil Renvil, Renvil Ria Sapitri Rini Nurcholiq Ririt Dwiputri Permatasari Sadiq Ardo Wibowo Sadiq Ardo Wibowo, Sadiq Ardo Sahputra, Alif Salimah, Nora Salsabila, Tia Andini Sapitri, Ria Saputra, Tommy Septiansyah, Genadi Shilah, Nur Siagian, Teddy Elfvaro Siswono, Anggi Sondra Wijaya, I Made Sunarsono, Hery Sunarsono, Hery Surgiwe, Surgiwe Taufiq Rahman Taufiq Rahman Tuto Bakang, Clarita Veza, Okta Weziza Putra Widiya Lestari Harahap