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All Journal DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business JRTI (Jurnal Riset Tindakan Indonesia) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Journal of Coastal and Ocean Sciences Bahtera Inovasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies
Ngaliman, Ngaliman
Faculty Of Economics And Business Universitas Batam
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Journal : Journal of Coastal and Ocean Sciences

 1 
Determination of Competence, Work Discipline, and Utilization of Technology towards Public Satisfaction Through Service Quality in the Fisheries Service of Karimun Regency Syamsurizal, Syamsurizal; Ngaliman, Ngaliman; Yanti, Sri
Journal of Coastal and Ocean Sciences Vol. 5 No. 3 (2024): September
Publisher : Department of Marine Science, Faculty of Fisheries and Marine Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jocos.5.3.175-180

Abstract

High employee competency will ensure that every task and responsibility can be completed effectively and efficiently. Good work discipline will create an orderly and productive work environment, improving the quality of services provided to the community. Technology also plays an equally important role; because of sophisticated technology, service processes can be carried out more quickly and accurately, reducing human error and increasing people's comfort in accessing public services. The research aims to determine the effect of competence, work discipline, and the use of technology on community satisfaction through service quality. The study was conducted for 5 months (March –July) at the Karimun Regency Fisheries Service. Quantitative research methods were analyzed using the Smart PLS application from questionnaire data with 201 respondents and concluded that there is a direct determination of employee competency, work discipline, use of technology, and service quality on community satisfaction in the Karimun Regency Fisheries Service area. There is a determination of employee competency in work discipline and the use of technology directly on the quality of services of the Karimun Regency Fisheries Service. It is recommended to the Head of the (Karimun Regency Fisheries Service: 1) optimize the number of employees who take part in work competency training, especially regarding increasing knowledge and skills according to the fields listed. 2) Providing training programs or seminars to improve employee work discipline regarding the importance of arriving on time, effectively using time, compliance with agency regulations, and achieving work targets. 3) Optimizing an integrated information system in providing services and basic skills using the latest technology, which can help communicate with the service user community by keeping up with the latest technological developments and meeting needs in completing tasks appropriately based on the availability of information
Determination of Competence, Work Discipline, and Utilization of Technology towards Public Satisfaction Through Service Quality in the Fisheries Service of Karimun Regency Syamsurizal, Syamsurizal; Ngaliman, Ngaliman; Yanti, Sri
Journal of Coastal and Ocean Sciences Vol. 5 No. 3 (2024): September
Publisher : Department of Marine Science, Faculty of Fisheries and Marine Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jocos.5.3.175-180

Abstract

High employee competency will ensure that every task and responsibility can be completed effectively and efficiently. Good work discipline will create an orderly and productive work environment, improving the quality of services provided to the community. Technology also plays an equally important role; because of sophisticated technology, service processes can be carried out more quickly and accurately, reducing human error and increasing people's comfort in accessing public services. The research aims to determine the effect of competence, work discipline, and the use of technology on community satisfaction through service quality. The study was conducted for 5 months (March –July) at the Karimun Regency Fisheries Service. Quantitative research methods were analyzed using the Smart PLS application from questionnaire data with 201 respondents and concluded that there is a direct determination of employee competency, work discipline, use of technology, and service quality on community satisfaction in the Karimun Regency Fisheries Service area. There is a determination of employee competency in work discipline and the use of technology directly on the quality of services of the Karimun Regency Fisheries Service. It is recommended to the Head of the (Karimun Regency Fisheries Service: 1) optimize the number of employees who take part in work competency training, especially regarding increasing knowledge and skills according to the fields listed. 2) Providing training programs or seminars to improve employee work discipline regarding the importance of arriving on time, effectively using time, compliance with agency regulations, and achieving work targets. 3) Optimizing an integrated information system in providing services and basic skills using the latest technology, which can help communicate with the service user community by keeping up with the latest technological developments and meeting needs in completing tasks appropriately based on the availability of information.
Co-Authors Abd. Rachman Ady Kurniawan Afriyani, Nur Afrizal Afrizal Ahadian Zulseptriadi Ali Sarpudin Amit Silitonga Ana Faizah Andi M Lutfhi Andi M. Luthfi Andi M. Luthfi Astarizal Astarizal Astarizal Astarizal Balqis Balqis Bambang Satriawan BAMBANG SATRIAWAN Bambang Satriawan Bambang Satriawan Bambang Satriawan Bambang Satriawan Bambang Satriawan Basri Basri Brian Kawasi Cahyo Prayitno Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana Titik Windayati Diana Titik Windayati Diana, Kurnia Dita Mistianasari Dita Mistianasari Mistianasari Donny Wirawan Eka Maria Susanti Eko Haryanto Elisabet Friska Sihombing Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Firdaus Afwindra Fitri Sukmawati Friadi, John Gana Vige Ortega Habibi Habibi Haposan Siregar Hendra Aris Heppy Muliana Herbert Manurung Herny Setiyowati Herry Hariansyah Hijliansyah Marbun I Wayan Catra Yasa I Wayan Catra Yasa I Wayan Catra Yasa Ika Fitri Handayani Imam Sujono Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Inggerit Paradila Putri Iqbal Ramadhan Khairil Khairil Lie, Lie Liza Rickiany Lizania Syahputri Lubis, Erni Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Meta Amelia Widya Saputri Mohamad Gita Indrawan Muammar Khaddafi Muammar Khaddafi Muammar Khaddafi3 Muliyanto, Muliyanto Mursal Mursal Naufal, Muhammad Ade Ngalimun Ngalimun Nina Anggraeni Ningrum, Meisy Pujianti Nolla Puspita Dewi Nur Andini Rianti Nurul Hizam PUJI LESTARI Rafiza, Raja Rahima, Sri Raymond Raymond Raynaldi Juniastito Raynaldi Juniastito Rika Regita Cahyani - Rizki Hidayat Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin Sepyenita, Sepyenita Sheptya Yusnta Putri Silvia Vitri Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sulikah Sulikah Sumiyati Sumiyati Susilo Budi Hartanto Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Zairina, Syarifah Zulkifli Eko Purwanto