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Daffa, Muhammad
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EVALUATION OF PASSENGER SERVICE ON KMP.SENANGIN ON THE KUALA TUNGKAL – DABO SINGKEP LINE Pujianto, Erli; Ulya, Febriyanti Himmatul; Daffa, Muhammad
IWTJ : International Water Transport Journal Vol. 7 No. 2 (2025): International Water Transport Journal (IWTJ:October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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Abstract

Kuala Tungkal Ferry Port is located in West Tanjung Jabung Regency, Jambi Province. Kuala Tungkal Ferry Port has four operating ships: KMP.Sembilang, KMP.Citra Nusantara, KMP.Satria Pratama, and KMP. Senangin. KMP. Senangin is the only ship operating on the Kuala Tungkal – Dabo Singkep route. Several services are not in accordance with regulations and are carried out by ship operators, even though services on board have been regulated by the government to provide a sense of safety and comfort during the crossing. This study aims to determine the level of conformity of passenger services on KMP Senangin with the current Minimum Service Standards and to determine the level of user satisfaction with KMP Senangin passenger service facilities. The method used is an analysis of the level of conformity of the Minimum Service Standards for ferry transportation andCustomer Satisfaction Index(CSI)To determine the level of satisfaction of service users with the current passenger service facilities, the analysis and calculations showed that KMP.Senangin had a level of suitability for passenger services of 77.4%, and a service user satisfaction score of 64.17%..
Co-Authors Aang Saeful Milah Achwan, Achwan Agung, Dimas Agus Himmawan Utomo Ahmad Nurkhin Ahmad Rizki, Ahmad Aidil Amri, Muhammad Albar, Ibnu Ananda Fachrul, Nidya Anas Hidayat, Anas Anggara, Indra Anisatur, Rifka Anta Maulana, Achmad Anugraeni, Devitasari Ariyanto Ariyanto Arwansyah , Rifki Astri, Jasya Attala, Ceiza Avrilla, Syafina Nadya Aziz, Riyan Abdul Aziza, Maghfira Nur Azmi, Rifka Nur Azzahra, Nirwana Putri Badrussalam, Robbani Bela Amelia, Cindy Chairunisa, Nabila Dian Chasanah, Munifatul Desta, Nabila Dewi Lestari, Erna Djutalov, Roeslan Dony, Ahmad Rama Dwi Cahyani, Gita Dwi, Dela Dyah Purnamasari Edwar, Ferry Ekayuliana, Arifia Endro Wasito, Endro Eni Dwi Wardihani, Eni Dwi Erwan Efendi Fajariani, Ratna Fajriah, Yesa Farhamzah Fasha, Nadia Fauzan Azhima, Muhammad Ferdian Putra, Verry Feriadi, Indra Fitri Wijayanti Hadi Prayitno, Hadi Hadis Turmudi Hariandja, Andy Martahan Andreas Helmy Helmy, Helmy Heri Santoso Hutama Arif Bramantyo I, Suhendi Ina Sholihah Widiati, Ina Sholihah Joenianto, Heroe Kamil, Fabhian Aliy Rajaie Kamil, Izzan Khairul Anwar, Rizki Khansa, Syafinka Khesa Rhafi, Muhammad Kurnia Prima Putra Kurniawan, Twojar Shahirul Lashwaty, Nina Dewi Leanna Vidya Yovita Liong Ghozaly, Muhammad Miftah, Munasiron Mudrikah, Halimatul Muhyi, Abdul Munardy, Munardy Mustika, Rasyidah Nadia Sigi Prameswari Nazwa Fatimah, Adinda Novrihaedi, Dziad Nurmutia, Syahreen Pratama, Fauzan Pujianto, Erli Putu Reza Pratama, I Rafian Syafiq, Fawwaz Raihan Raihan, Raihan Ranlam Hidayat, Adi Rija, Muhammad Rizki Ramadhani Rois, Ibnu Rubieanti, Yuni Salam, Muhammad Abrar Haq Salsabila Shabirah, Farsya Sanjaya, Shendy Saputra, Aril Sarono Widodo, Sarono Septiana Dwiputri Maharani Septiandi, Ade Simbolon, Cahaya Solahudin Suhendi Irawan Sumadi Sumardiyono Sumardiyono Syafi'i, Dyan Tasha Kurnia, Shahnaz Taufiq Yulianto Tody Ariefianto Wibowo Tri Prasetyo Ulya, Febriyanti Himmatul Umami, Lutfa Wedadjati, Ratna Sesotya Wiwik Andriani Yamtana Yamtana, Yamtana Yasmine, Amalia YUDI NUR SUPRIADI Yuliana, Lutfi Zahira Umar, Nuur Zakaria, Rais Athfal Zurnan Alfian