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All Journal AL ISHLAH Jurnal Pendidikan Jurnal Manajemen Jurnal Ilmiah Pariwisata Media Bahasa, Sastra, dan Budaya Wahana Idea : Jurnal Studi Jepang Abdimas Universal Jurnal Pemberdayaan Pariwisata JURNAL AGROINDUSTRI HALAL JURNAL TEKNIK INDUSTRI JURNAL ABDI MASYARAKAT INDONESIA (JAMIN) Jurnal Multidisiplin Sahombu Metris: Jurnal Sains dan Teknologi SENADA : Semangat Nasional Dalam Mengabdi Jurnal Ilmiah Pariwisata
Rina Fitriana
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Pengendalian Mutu Makanan dengan Penerapan Protokol Pencegahan Covid 19 di UMKM Cake di Jabodetabek Rina Fitriana
SENADA : Semangat Nasional Dalam Mengabdi Vol. 2 No. 2 (2021): SENADA : Semangat Nasional Dalam Mengabdi
Publisher : Politeknik Bina Madani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56881/senada.v2i2.99

Abstract

Pelaksanaan kegiatan PKM dilaksanakan pada hari Sabtu 20 Juni 2020 di ruang meeting video conference Zoom. Peserta PKM adalah 5 orang pengusahan UKM Cake and Bakery. Materi yang diberikan meliputi Sistem Manajemen Kualitas (Implementasi SOP), 7 Tools (Implementasi Cheeksheet), Keamanan pangan,Penjualan online, pencegahan Covid di UKM. Berdasarkan kriteria isi pelatihan PKM menarik dan bermanfaat, menurut responden Pelaksanaan Program PKM ini berjalan dengan baik karena mendapat dukungan dari semua pihak. Setelah mengikuti pelatihan PKM dari Laboratorim Rekayasa Kualitas baik peserta maupun pelaksana dapat disimpulkan memperoleh hasil dan luaran yang diharapkan tercapai. Berdasarkan hasil kuesione evaluasi dari Materi yang disampaikan pada pelatihan ini relevan dan bermanfaat untuk pekerjaan saya 66,7% persen sangat setuju dan 33,33% setuju. Materi yang disampaikan pada pelatihan ini menarik dan bermanfaat untuk pekerjaan saya 83,3 % sangat setuju dan 16,7 % setuju. Pemateri pada pelatihan ini menyampaikan materi dengan menarik dan jelas 50 persen sangat setuju dan 50 persen setuju. Rekaman Pengabdian Kepada Masyarakat ini dapat dilihat di https://www.youtube.com/watch?v=XFWvr-fCygo&feature=youtu.be. Luaran dari PKM ini berupa Hak Cipta Poster PKM.
Simulasi Perbaikan Tata Letak Lantai Produksi Untuk Meningkatkan Output Produksi Tas pada PT. TIJ Auliya Dewi Oktriana; Iveline Anne Marie; Rina Fitriana; Emelia Sari; Ahmad Farhan
JURNAL TEKNIK INDUSTRI Vol. 13 No. 2 (2023): VOLUME 13 NO 2 JULI 2023
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v13i2.17506

Abstract

Intisari— PT. TIJ adalah perusahaan yang memproduksi tas wanita. Salah satu hasil produksi dengan permintaan yang tinggi adalah tas yang dipasarkan dengan merk jual LC. Permasalahan yang terjadi ialah lamanya waktu produksi pembuatan tas yang disebabkan oleh tata letak lantai produksi yang belum baik. Lamanya waktu produksi pembuatan tas menyebabkan perusahaan belum dapat mencapai target output produksi tas LC. Diperlukan evaluasi tata letak lantai produksi saat ini dengan melakukan simulasi menggunakan software ProModel untuk mendapatkan perbaikan rancangan tata letak lantai produksi dengan memanfaatkan Algoritma Genetika dan bantuan MATLAB. Tujuan dari penelitian ini adalah mengetahui usulan perbaikan peningkatan output produksi tas berdasarkan hasil evaluasi simulasi tata letak lantai produksi di PT TIJ. Tahapan penelitian ini dimulai dengan pengumpulan data serta evaluasi tata letak lantai produksi menggunakan checklist sheet dan Peta Aliran Proses pembuatan tas sebagai dasar perancangan model simulasi. Hasil simulasi model awal menghasilkan waktu produksi tas selama 4,32 jam atau 259,2 menit. Dengan menggunakan pendekatan Algoritma Genetika dan bantuan MATLAB dilakukan iterasi sehingga mendapatkan tata letak lantai produksi yang lebih baik sehingga dapat menurunkan waktu produksi pembuatan tas. Pengembangan skenario model simulasi dengan penambahan peralatan pemindahan barang berupa rak beroda menghasilkan waktu simulasi produksi sebesar 211,2 menit (penurunan waktu produksi sebesar 19%). Usulan perbaikan tata letak menggunakan pendekatan Algoritma Genetika dengan penambahan material handling berupa rak beroda sebanyak 50 menghasilkan waktu simulasi sebesar 211.2 menit menghasilkan output produksi 1669 tas perhari atau mencapai 83% dari target output produksi tas. Abstract— PT. TIJ is a company that produces women's bags. One of the products with high demand is the bag which is marketed under the selling brand LC. The problem that occurs is the length of production time for making bags caused by the layout of the production floor that is not good. The length of production time for making bags has caused the company to not be able to achieve the output target of LC bag production. It is necessary to evaluate the current production floor layout by simulating using ProModel software to get improvements to the production floor layout design by utilizing Genetic Algorithms and MATLAB assistance. The purpose of this study is to find out the proposed improvements to increase the output of bag production based on the evaluation results of the production floor layout simulation at PT TIJ. The stages of this research began with data collection and evaluation of the layout of the production floor using a checklist sheet and Flow Map of the process of making bags as a basis for designing a simulation model. The initial model simulation results produce a bag production time of 4.32 hours or 259.2 minutes. By using the Genetic Algorithm approach and the help of MATLAB, it is iterated to get a better production floor layout so that it can reduce the production time for making bags. The development of a simulation model scenario with the addition of goods moving equipment in the form of wheeled racks resulted in a production simulation time of 211.2 minutes (a 19% reduction in production time). The proposed layout improvement using the Genetic Algorithm approach with the addition of material handling in the form of 50 wheeled racks resulted in a simulation time of 211.2 minutes resulting in a production output of 1669 bags per day or reaching 83% of the target output for bag production.
Peningkatan Kualitas Pelayanan Bank BJB KCP Fatmawati Menggunakan Metode Service Quality, Six Sigma dan Quality Function Deployment Annisa Tri Wahyuni; Triwulandari SD; Rina Fitriana
JURNAL TEKNIK INDUSTRI Vol. 13 No. 3 (2023): VOLUME 13 NO 3 NOVEMBER 2023
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v13i3.19142

Abstract

Abstrak— Bank bjb KCP Fatmawati adalah kantor cabang pembantu salah satu bank komersial di Indonesia yaitu Bank bjb. Berdasarkan hasil evaluasi kinerja (BSEM) yang dilakukan oleh MRI pada Desember 2020 hingga Februari 2021, Bank bjb mengalami penurunan pada layanan yang diberikan oleh teller sebesar 6,95 poin, salah satu defect layanannya adalah kegiatan setor dan tarik lebih dari SLA (service level agreement). Tujuan penelitian ini untuk peningkatan kualitas pelayanan Bank bjb KCP Fatmawati menggunakan metode Service Quality, Six Sigma dengan tahapan DMAIC (Define, Measure, Analyze, Improve, dan Control), dan Quality Function Deployment (QFD). Tahap define mencakup perhitungan service quality dengan rata-rata nilai gap sebesar -0,121. Tahap measure dengan menggunakan hasil kuesioner kepuasan, didapatkan nilai DPMO 192.000 dengan level sigma 2,371. Pada tahap analyze menggunakan Importance Performance Analysis (IPA) dan QFD dengan bantuan House of Quality (HoQ). Hasil yang didapatkan pada tahap analyze menunjukkan bahwa atribut R2 menjadi prioritas utama untuk peningkatan kualitas dengan technical descriptor terpilih adalah memberikan pelatihan dan pemberdayaan kepada karyawan secara kontinu. Tahap improvement menggunakan Analytical Hierarchy Process (AHP) untuk membantu mengambil keputusan alternatif terpilih terhadap metode pelatihan karyawan. Metode pelatihan terpilih yang digunakan untuk peningkatan kualitas pelayanan adalah metode studi kasus. Hasil usulan rekomendasi menunjukkan peningkatan kualitas pelayanan dengan nilai DPMO yang menurun menjadi 129.000 dengan level sigma 2,631. Abstract— Bank bjb KCP Fatmawati is a sub-branch office of one of the commercial banks in Indonesia, namely Bank bjb. Based on the results of the performance evaluation (BSEM) conducted by MRI from December 2020 to February 2021, Bank bjb experienced a decrease in the services provided by tellers by 6.95 points, one of the service defects was deposit and withdraw activities over SLA (service level agreement). The purpose of this study is to improve the service quality of Bank bjb KCP Fatmawati using the Service Quality, Six Sigma method with DMAIC stages (Define, Measure, Analyze, Improve, and Control), and Quality Function Deployment (QFD). The defining stage includes the calculation of service quality with an average gap value of -0.121. The measurement stage using the satisfaction questionnaire results obtained a DPMO value of 192,000 with a sigma level of 2.371. At the analysis stage using Importance Performance Analysis (IPA) and QFD with the help of the House of Quality (HoQ). The results obtained at the analysis stage show that the R2 attribute becomes the main priority to improve quality with the selected technical descriptor is to provide continuous training and empowerment to employees. The improvement phase uses the Analytical Hierarchy Process (AHP) to help decide the chosen alternative to the employee training method. The selected method used to improve service quality is the case study method. The recommendation results show an increase in service quality, with the DPMO value decreasing to 129,000 with a sigma level of 2.631.
PEMANFAATAN DIGITAL MARKETING SEBAGAI MEDIA PEMASARAN PRODUK USAHA MIKRO, KECIL, DAN MENENGAH Elfira Febriani; Rina Fitriana; Sucipto Adisuwiryo; Muhammad Najih
Jurnal Abdi Masyarakat Indonesia (JAMIN) Vol 6 No 1 (2024): JURNAL ABDI MASYARAKAT INDONESIA (JAMIN)
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jamin.v6i1.17449

Abstract

Hanan's Cake is a Micro, Small, and Medium Enterprise (MSME) in Tangerang, Indonesia. Currently, Hanan's Cake sells and markets via WhatsApp and social media. However, the marketing strategy implemented needed to be more appropriate. Marketing is still relatively traditional, namely by consumers' word of mouth. Digital marketing can be used to help with these problems. This activity aims to increase MSMEs' knowledge regarding digital marketing to help them increase sales of their products and assist them in using one of the digital platforms that can be used for product marketing. Activities are carried out online, identifying problems, helping, and providing examples of the use of social media. Using social media applications for product marketing focuses on uploading photos, providing captions, being creative in taking product photos, and utilizing the features available in social media applications. In the series of activities, participants were very enthusiastic and participated well. Increasing participants' insight into digital marketing can help overcome various business problems and increase MSME income.
Analysis Of Generation Z’s Perception Towards Korean Food Buying Interest (Case Study; Korean Food Tteokbokki At Dookki Central Park Restaurant) Rina Fitriana; Heru Suheryadi; Maisie Michaelia Kurniawan
Jurnal Multidisiplin Sahombu Vol. 5 No. 02 (2025): Jurnal Multidisiplin Sahombu, (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine whether the perceptions of generation Z have an influence on the intention to buy Korean food, especially Korean food tteokbokki at Dookki Central Park restaurant and to find out how big the influence is. This research used a descriptive quantitative approach, while the data were obtained through distributing questionnaires and observation. Generation Z’s perception has a big influence on the intention to buy Korean Food especially tteokbokki at Dookki Central Park restaurant.
Analisis Kepuasan Wisatawan Berdasarkan Unsur Destinasi Wisata Di Pulau Pramuka, Kepulauan Seribu, Jakarta Rina Fitriana; Rahmah Fakhira
Jurnal Ilmiah Pariwisata Vol 24 No 1 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v24i1.1239

Abstract

This study aims to determine tourists satisfaction based on destination elements (attractions, facilities, infrastructure, transportation, and hospitality) in Pulau Pramuka, KepulauanSeribu, DKI Jakarta. The research method used is this study is descriptive quantitative method with purposive sampling technique. The sample of this study consists of 100 tourists who had visited Pramuka Island with an error margin of 10%. It is revealed that the average value of tourist satisfaction based on the five elements of tourist destinations is 3.91. If the value combined with tables of visitor perception intervals, it can be concluded that tourist satisfaction based on elements of tourist destinations in PulauPramuka is classified as SATISFIED. It proves that actually that the elements of tourist destinations in PulauPramuka have been well enough in attracting the tourists to visit or to make a tour.
ANALISIS MINAT PENGUNJUNG YANG BERWISATA KE GALERI NASIONAL INDONESIA Deivy Zulyanti Nasution; Cut Meutia Alexandra; Rina Fitriana
Jurnal Ilmiah Pariwisata Vol 24 No 2 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v24i2.1304

Abstract

Tourism in Indonesia is increasing every year. The Special Capital Region of Jakarta or DKI Jakarta is the capital of the Republic of Indonesia. DKI Jakarta offers a variety of tourist destinations for all walks of life, from family attractions, nature, culture, education, to culinary. One type of tourism that is quite attractive in DKI Jakarta is cultural tourism. Tourists visit certain places with the aim of learning about the cultural appeal or utilizing the cultural potential of the places visited. The types of art activities consist of performance arts, exhibitions, collections of paintings, and other artistic activities. One of the tourist attractions in DKI Jakarta that has various art collections and holds exhibitions is the National Gallery of Indonesia. This study aims to determine the interest of visitors who travel to the National Gallery of Indonesia. This study uses descriptive research methods with quantitative approaches. Data collection uses a questionnaire whose results will be processed using Microsoft Excel software.The results of this study obtained a value of 3.83 where this value indicates that the interest of visitors who travel to the National Gallery of Indonesia is High.
Pemanfaatan Aplikasi Pemesanan Makanan dan Dampaknya terhadap Kepuasan Pelayanan Deivy Zulyanti Nasution; Devita Gantina; Rina Fitriana
Jurnal Ilmiah Pariwisata Vol 27 No 1 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i1.1602

Abstract

The purpose of this study is to identify the effect of using the application in ordering food and drinks, how satisfied consumers are with ordering services through the application. This study uses descriptive qualitative research methods and looks at the relationship between the service quality perceived by consumers when they come directly to the restaurant and the service quality perceived by consumers when buying products. Using an application that is calculated using the T test. The sample in this study was taken by random sampling and involved 100 respondents. The test results can be seen that the p-value of the satisfaction variable is 0.055 which indicates a value greater than 0.05, so a decision can be made, meaning that the average satisfaction of respondents buying food directly is the same as the average satisfaction of respondents buying food through online applications. The results of this study indicate that the overall digital food ordering application does not have a negative effect on customer satisfaction, which means that there is the same satisfaction between delivery and direct orders. Keywords: Service Quality, Order Application, Come Directly
Studi Identifikasi Keunggulan Bersaing (Competitive Advantage) Desatinasi Wisata di ASEAN ( Studi kasus : Thailand dan Indonesia) Rina Fitriana; Vinne Fransisca
Jurnal Ilmiah Pariwisata Vol 22 No 3 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i3.1160

Abstract

Asia Tenggara atau yang biasa dikenal sebagai ASEAN (Association South East Asia Nation) memiliki potensi wisata yang sangat tinggi. Faktor pendukung hal ini adalah destinasi-destinasi yang terdapat di masing-masing negara, diantaranya adalah Thailand dan Indonesia yang sama-sama merupakan negara berkembang di Asia Tenggara. Dimana hal ini tentunya didukung oleh keunggulan bersaing masing-masing negara, Studi identifikasi ini bertujuan untuk mengetahui secara rinci mengenai keunggulan bersaing yang dimiliki Thailand ataupun Indonesia. Dimana penelitian ini menggunakan penelitian deskriptif dengan pendekatan kuantitatif. Dalam penelitian ini, data primer didapatkan dari kuisioner dengan responden wisatawan mancanegara yang pernah mengunjungi masing-masing studi kasus, sedangkan data sekunder didapatkan dari studi kepustakaan baik melalui internet maupun melalui buku-buku, jurnal, karya tulis, tesis, data statistik, artikel majalah, dan artikel dari koran. Berdasarkan hasil akhir dari penelitian, keunggulan bersaing Indonesia dapat dilihat dari sub variabel dengan angka tertinggi 3,72 yaitu related and supporting industries. Sedangkan factor conditions mendapatkan angka 3,38, firm strategy, structure and rivalry mendapatkan angka sebesar 3,28, dan terakhir yaitu sub variable demand condition mendapatkan angka terendah dibandingkan dengan sub variabel lainnya yaitu sebesar 3,27. Sementara itu, keunggulan bersaing Thailand disimpulkan dengan rata-rata tertinggi yaitu related and supporting industries pada angka 3,98, firm strategy, structure and rivalry dengan angka 3,83, sedangkan factor conditions dengan angka 3,76, dan angka terendah yaitu 3,68 pada sub variabel demand conditions.
Digital Transformation Strategy to Increase the Competitive Advantage of the Hospitality Industry in Serang District, Banten Rina Fitriana; Uud Wahyudin
Jurnal Multidisiplin Sahombu Vol. 5 No. 03 (2025): Jurnal Multidisiplin Sahombu, (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the digital transformation design strategy in creating competitive advantage in the hotel industry in Serang Regency, Banten Province. The method used is a descriptive qualitative approach, with data collection techniques through in-depth interviews, observations, and documentation studies of six hotels operating in the research area. The results of the study indicate that the implementation of digital transformation in Serang Regency is still limited to the use of online reservation platforms and social media for promotion, while the integration of advanced technologies such as the Internet of Things (IoT), self-check-in systems, and application-based services is still minimal. SWOT analysis identifies strengths in the form of digital platform adoption and active promotion, as well as opportunities through government support for the tourism sector. However, the low digital competence of the workforce and limited technology investment are the main weaknesses. The digital transformation strategy that was developed includes digitalization of core services, improvement of technology infrastructure, human resource training, and optimization of digital marketing. These findings emphasize that the success of digital transformation in the hotel industry requires integration between technology, organizational culture, and visionary digital leadership. The implications of this study provide theoretical contributions to the digital transformation model in the tourism sector as well as practical recommendations for industry players and policy makers to accelerate the digitalization of local tourism.
Co-Authors Ade Aulia Rahmajati Adi Sucipto, Adi Ahmad Farhan Alo Karyati Amal Witonohadi Anak Agung Istri Sri Wiadnyani Annisa Tri Wahyuni Anung B Ariwibowo Arief Faizal Rachman As-syifatul Jannah Auliya Dewi Oktriana Brahmantyo Anggoro Buana Ramadhan Cut Meutia Alexandra Daisman Aji Deivy Zulyanti Nasution Devita Gantina Diah Putri Utami Dian Mardi Safitri Elfira Febriani Elfira Febriani Harahap Emelia Sari Ermawan Ermawan Fiky Firmansyah Ghea Adinda Utami Handi Subhagya Hani Utami Saraswati Helen Susanti Heru Suheryadi Hozi Kurniawan Huda Nur Rabbani Ika Novelisari Ilona Rahel Sutisna Iveline Anne Marie Jaquline Glenadys Siregar Johnson Saragih Latifah Ashari Sugih Lydia Sari Maisie Michaelia Kurniawan Marissa Marissa Marya Anggi Aseanita Mitha Veri Andriani Mohammad Ischak Mugiyanti Muhammad Najih Murniati Ar Mustamina Maulani Nasir Usman Nur Anisa Paramita Winny Paramita Winny H Parwadi Moengin Putu Vergenia Ayu Larasati R. A. Indraputra Rachmadita Rachmadita Rahmah Fakhira Ralph Vincent Sapulette Ratna Mira Yojana Rina Suprina Roby Trianto Sapta Inderawan Sayekti Sudjianto Sudjianto Syamila Sarah tatat haryati Taufik Djatna Trifa Fajarina Kurniadewi Triwulandari Satitidjati Dewayana Uud Wahyudin Vinne Fransisca Wawan Kurniawan Wawan Kurniawan Wawan Kurniawan Wuri Handayani Yelni Rahmawati Yulia Sari Yunia Ningsih