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All Journal PENDIPA Journal of Science Education Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL MANAJEMEN BISNIS Majalah Ilmiah Bijak Al-Kharaj: Journal of Islamic Economic and Business Berdikari : Jurnal Ekonomi dan Statistik Indonesia JP2KG AUD (Jurnal Pendidikan, Pengasuhan, Kesehatan dan Gizi Anak Usia Dini) Journal of Economics, Management, Business And Accounting (JEMBA) Action Research Literate (ARL) International Archives of Medical Sciences and Public Health JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Economic Reviews Journal JURNAL ECONOMINA Paradoks : Jurnal Ilmu Ekonomi Jurnal manajemen informasi kesehatan Kriez Academy Jesocin : Journal of Jabar Economic Society Networking Forum El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Abdimas Peradaban Manajemen : Jurnal Ekonomi Journal of Ekonomics, Finance, and Management Studies JHSS (Journal of Humanities and Social Studies)
Kosasih
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Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Analysis of Nurses' Quality of Work Life at Ternate Hospital Dramora Nepy Asmara; Kosasih; Yuliaty, Farida
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 10 No. 1 (2025): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v10i1.657

Abstract

Nurses, as one of the human resources in hospitals, play a crucial role as a profession that constantly interacts with patients. Therefore, the performance of nurses, who play a crucial role in the hospital, is influenced by the quality of work life. Quality of work life is a state in which employees can fulfill their essential needs by working within the organization. The purpose of this study was to determine the quality of work life of nurses at Ternate Hospital. Data collection was conducted using a total sampling technique, with 80 nurses being the entire population. Data collection was conducted using a questionnaire. Data analysis used univariate analysis. The overall average score for quality of work life was 157.6 (SD = 11.41). The conclusion of this study is that the overall quality of work life and its individual dimensions are at a moderate level. Quality of work life is important for identifying capacity to meet the needs of society and the workplace.
Analisis Dimensi Efektivitas Program Polri Belajar Terhadap Kinerja Anggota Polri di Polres Sukaharjo Yuwono, Ismanto; Kosasih; Yuliaty, Farida
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 1 (2025): Februari 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i1.3574

Abstract

This study investigates the impact of the "POLRI Belajar" program on enhancing the performance of police officers at the Sukoharjo Police Resort. The program aims to improve the knowledge, skills, and work attitudes of officers in addressing the increasingly complex challenges and demands of society. This research employs a quantitative method, with data collected through a survey distributed to 83 program participants. The data is analyzed using multiple linear regression. The analysis results indicate that the three independent variables knowledge, skills, and attitude have a significant impact on performance. Specifically, the knowledge variable (X1) shows a significant influence with a coefficient of 0.630 and a significance value of 0.000. In contrast, the skills variable (X2) also has a significant effect, with a regression coefficient of -0.165 and a significance value of 0.013. Additionally, the attitude variable (X3) demonstrates a significant influence with a regression coefficient of 0.282 and a significance value of 0.000. The study concludes that the "POLRI Belajar" program considerably improves police personnel performance, notably by reinforcing knowledge, abilities, and work attitudes. This conclusion emphasizes the need of continual training inside police organizations and suggests the creation and improvement of such programs in the future. Furthermore, this study opens the door to future in-depth investigations into other elements that may impact police performance.
Analisis Beban Kerja Terhadap Kualitas Pelayanan dan Implikasinya pada Kebijakan Rekrutmen Pegawai (Studi pada Direktorat Teknologi Informasi ITB Bandung) Masitoh, Imas Siti; Mulyani, Sri Rochani; Kosasih
Jurnal Ekonomi Dan Statistik Indonesia Vol 4 No 3 (2024): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.04.03.05

Abstract

This research aims to analyze workload, service quality and employee recruitment policy at the ITB Bandung Information Technology Directorate. This study uses a quantitative approach. The sample in this study consisted of 31 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of workload, service quality, and employee recruitment policies, respondents gave a fairly good assessment towards good, there were still some shortcomings that must be considered for improvement. The results of the verification analysis showed that workload had a significant effect on employee recruitment policies, both directly and through service quality.
Education and implementation of quality management system to improve service quality in regional hospitals Fajarini; Paramarta, Vip; Kosasih; Yuliaty, Farida; Fitriana
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 8 No 1 (2025)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jipemas.v8i1.23311

Abstract

The implementation of quality management systems in regional hospitals remains a challenge due to limited resources, lack of structured training, and inconsistent adherence to accreditation standards. This community service program aimed to enhance healthcare service quality by providing education and mentoring on quality management systems. The program was conducted in a regional hospital, involving 15 participants, including management, medical personnel, and administrative staff. It consisted of five key stages: preparation, socialization, training, monitoring and evaluation, and sustainability efforts. Observations indicated improvements in standard operating procedure (SOP) compliance, patient safety awareness, and documentation practices. Despite these positive developments, challenges such as resistance to change, infrastructure constraints, and limited hospital resources were observed. To ensure long-term impact, hospitals should establish quality assurance teams, integrate digital monitoring tools, and provide continuous training for healthcare workers. However, this study is limited in its ability to quantitatively measure long-term patient outcomes and service efficiency. Future research should assess measurable indicators, such as patient safety incidents and hospital performance metrics, to evaluate the broader impact of quality management system implementation in regional hospitals.
Digital innovation for optimization of hospital administration Habeahan, Immanuel; Paramarta, Vip; Kosasih; Fitriana
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 8 No 2 (2025)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jipemas.v8i2.23314

Abstract

This community service program aims to improve hospital administrative efficiency through training and mentoring in service digitalization. The program began with an initial visit to obtain permission and understand the hospital’s needs, followed by a three-day training session involving 16 participants from the social media, public relations, and administrative teams. The training covered the use of Electronic Medical Records (EMR), digital queue systems, online scheduling, and digital marketing strategies through SEO and SEA. Evaluation results showed a significant improvement in hospital staff’s digital literacy, with the median pre-test score of 40 increasing to 80 in the post-test (p=0.000), demonstrating a substantial enhancement in digital literacy. This improvement positively impacted administrative processes, making them faster and more organized. Additionally, digital marketing optimization increased patient engagement with hospital services through online searches. To ensure the program's long-term benefits, an internal team was established to oversee continuous monitoring and evaluation. This program proves that digitalizing hospital administration can enhance operational effectiveness and provide a better service experience for patients.
Analisis Beban Kerja Terhadap Kualitas Pelayanan dan Implikasinya pada Kebijakan Rekrutmen Pegawai (Studi pada Direktorat Teknologi Informasi ITB Bandung) Masitoh, Imas Siti; Mulyani, Sri Rochani; Kosasih
Jurnal Ekonomi Dan Statistik Indonesia Vol 4 No 3 (2024): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.04.03.05

Abstract

This research aims to analyze workload, service quality and employee recruitment policy at the ITB Bandung Information Technology Directorate. This study uses a quantitative approach. The sample in this study consisted of 31 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of workload, service quality, and employee recruitment policies, respondents gave a fairly good assessment towards good, there were still some shortcomings that must be considered for improvement. The results of the verification analysis showed that workload had a significant effect on employee recruitment policies, both directly and through service quality.
PENGARUH VARIASI PRODUK, KUALITAS PELAYANAN, METODE PENGIRIMAN TERHADAP KEPUTUSAN PEMBELIAN DI E-COMMERCE APOTEK PT W DENGAN VARIABEL MODERASI PROMOSI: Pengaruh Variasi Produk, Kualitas Pelayanan, Metode Pengiriman terhadap Keputusan Pembelian di e-Commerce Apotek PT W dengan Variabel Moderasi Promosi Kurniasih, Dian; Kosasih; Ahmar, Nurmala
PendIPA Journal of Science Education Vol 9 No 2 (2025): June
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/pendipa.9.2.298-302

Abstract

The rapid growth of e-commerce in the pharmaceutical sector requires companies to understand key factors influencing consumer purchasing decisions. This study analyzes the effects of product variety, service quality, and delivery methods on purchasing decisions on PT W Pharmacy’s e-commerce platform, with promotion as a moderating variable. A quantitative approach using SEM-PLS was applied to data from 301 respondents. The results show that product variety has a positive and significant effect (coefficient = 0.207; t = 3.623; p = 0.000), as does service quality (coefficient = 0.157; t = 2.150; p = 0.032). Delivery methods show the strongest positive and significant effect (coefficient = 0.227; t = 4.223; p = 0.000). Promotion also directly has a positive and significant effect on purchasing decisions (coefficient = 0.362; t = 4.853; p = 0.000). As a moderating variable, promotion significantly strengthens the effect of service quality (coefficient = 0.196; t = 2.135; p = 0.033), does not significantly moderate product variety (coefficient = -0.090; t = 1.373; p = 0.170), and has a significant negative moderating effect on delivery methods (coefficient = -0.120; t = 2.019; p = 0.044). These findings emphasize the strategic role of delivery, service quality, and targeted promotion in enhancing online purchasing decisions
Pengaruh Usia, Kepercayaan dan Persepsi Terhadap Kepuasan Pengguna Layanan Telemedisin Hastuti, Rini; Vip Paramarta; Widjajanti Utojo; Rulia; Kosasih; Farida Yuliaty
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 2 (2025): Februari - April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i2.1159

Abstract

Peningkatan teknologi kesehatan menghadirkan inovasi layanan telemedisin untuk memperluas akses pelayanan, terutama di daerah terpencil dengan rasio dokter rendah. Telemedisin diharapkan dapat meningkatkan pemerataan, kualitas layanan, efisiensi biaya, serta menjangkau daerah bencana. Meski banyak penyedia resmi bermitra dengan pemerintah, pemanfaatan layanan ini masih terbatas karena berbagai faktor. Penelitian ini bertujuan mengetahui pengaruh usia, kepercayaan, dan persepsi terhadap kepuasan pengguna telemedisin di Jabodetabek. Pendekatan yang digunakan adalah kuantitatif, dengan 149 responden yang dianalisis menggunakan regresi linear berganda. Hasil uji parsial menunjukkan bahwa usia dan kepercayaan tidak berpengaruh signifikan terhadap kepuasan pengguna, sedangkan persepsi berpengaruh signifikan. Namun, uji simultan menunjukkan bahwa usia, kepercayaan, dan persepsi secara bersama-sama berpengaruh signifikan terhadap kepuasan pengguna layanan telemedisin di Jabodetabek.
Branding dan Digital Marketing Meningkatkan Penjualan pada Pelaku Usaha Dodol Nanas Desa Tambakmekar Jalancagak Kabupaten Subang Zulfikar, Taufik; Kadarisman, Sumeidi; Djogo, Ony; Paramarta, Vip; Yuliati, Farida; Mulyani, Sri Rochani; Fitriana; Kosasih; Panjaitan, Biller; Kurniasih, Aas
Jurnal Abdimas Peradaban Vol. 3 No. 1 (2022): Jurnal Abdimas Peradaban
Publisher : Global Writing Academica Researching and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ha1xr444

Abstract

Kemajuan teknologi yang sangat pesat saat ini harus selalu diikuti oleh setiap pelaku usaha tidak terkecuali para pelaku usaha dodol nanas yang berada di Kecamatan Jalancagak Kabupaten Subang. Penggunaan internet yang semakin berkembang dan aksebilitas yang semakin mudah dengan jangkauan semakin luas membuka peluang bagi pelaku usaha dodol nanas untuk melakukan pemasaran secara digital. Langkah pertama yang dapat dilakukan dalam usaha pemasaran secara digital yaitu dengan melakukan branding. Permasalahan yang dihadapi para pelaku usaha dodol nanas dalam melakukan pemasaran digital adalah masih banyak pemberian nama merek yang sama dan bentuk kemasan yang sama dan kurang variatif.  Tujuan pengabdian kepada masyarakat terhadap pelaku usaha dodol nanas adalah memberikan pemahaman dan pengertian pentingnya branding dan digital marketing dalam upaya meningkatkan penjualan. Metode pelaksanaan yang dilakukan berupa penyuluhan, diskusi, studi banding, dan pendampingan. Hasil dari pengabdian kepada masyarakat adalah adanya manfaat yang dirasakan oleh pelaku usaha dodol tentang arti pentingnya branding dan digital marketing.
Pemantauan dan Evaluasi Pasca Akreditasi di Rumah Sakit TK II Dr. R. Harjanto Balikpapan (Persiapan Survey Dilakukan Oleh Tim Akreditasi) Hutagaol, Tetty; Kosasih
Action Research Literate Vol. 8 No. 9 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i9.1192

Abstract

Penelitian ini bertujuan untuk mengevaluasi persiapan yang dilakukan oleh tim akreditasi Rumah Sakit Tk II Dr. R. Harjanto dalam rangka menghadapi survei pemantauan dan evaluasi pasca akreditasi. Akreditasi rumah sakit merupakan proses penilaian oleh lembaga independen yang bertujuan untuk memastikan bahwa rumah sakit telah memenuhi standar pelayanan dan manajemen yang sesuai dengan regulasi. Selain itu, akreditasi juga berfungsi untuk meningkatkan keselamatan dan kualitas pelayanan kesehatan. Pemantauan dan evaluasi pasca akreditasi sangat penting untuk menjaga keberlanjutan mutu layanan serta memastikan bahwa standar yang dicapai selama survei akreditasi tetap diterapkan. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data berupa observasi dan wawancara mendalam dengan tim akreditasi. Hasil penelitian menunjukkan bahwa tim akreditasi memiliki peran kunci dalam mempersiapkan dokumen, melibatkan seluruh staf, dan melakukan koordinasi yang baik dalam menghadapi survei pemantauan. Penelitian ini menyimpulkan bahwa persiapan yang matang oleh tim akreditasi sangat penting untuk memastikan kelancaran survei pemantauan dan evaluasi pasca akreditasi, serta menjaga standar pelayanan dan keselamatan pasien di rumah sakit.
Co-Authors Aryani Kusuma Mukti Ayu Laili Rahmiyati Bambang Agus W Bambang Widarsono Byan M Pratama Carens Sintha Iralin De Ivanka Dahrul Effendi Detya Okti Murni Dharma Jaya Hartono Dian Kurniasih, Dian Djogo, Ony dr Agung Family, Joko Agung N Dramora Nepy Asmara Ellen Angelique Hardjono Etty Sofia Mariati Asnar Fajarini Farida Yuliati, Farida Farida Yuliaty Farida Yuliatya Fitriana Habeahan, Immanuel Heru Atnioko Hutagaol, Tetty Irawan Sugoro Isah Amini Yasmin Kadarisman, Sumeidi Kathlyn Allysha Kurniasih, Aas Liya Megawati Mahqfiroh, Juliatul Malik, Rahadian Mantikaisih Laras, Andi Tenri Masitoh, Imas Siti mulyani, sri rochani Noor, Laili Savitri Nurfitriani, Astrid Nurmala Ahmar Padma Negara, M. Rizqi Panjaitan, Biller Prima, Dero Ridwan Rini Hastuti Riris Liani Risma Ariyani Rita Sulastini Rukhiyat Syahidin Rulia Suhono Tatang Sudrajat Taufik Zulfikar Timotius Gavriel Kristo Tjitrayudha, Marcel Vip Paramarta Widjajanti Utojo Yuwono, Ismanto Yuyun Yuniarsih Zaenal Aripin