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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) PENDIPA Journal of Science Education Journal of Health Policy and Management Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Majalah Ilmiah Bijak Al-Kharaj: Journal of Islamic Economic and Business Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Berdikari : Jurnal Ekonomi dan Statistik Indonesia JP2KG AUD (Jurnal Pendidikan, Pengasuhan, Kesehatan dan Gizi Anak Usia Dini) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Economics, Management, Business And Accounting (JEMBA) Action Research Literate (ARL) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Economic Reviews Journal Paradoks : Jurnal Ilmu Ekonomi Jurnal manajemen informasi kesehatan Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Abdimas Peradaban Manajemen : Jurnal Ekonomi Journal of Ekonomics, Finance, and Management Studies JHSS (Journal of Humanities and Social Studies)
Kosasih
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN Aripin, Zaenal; Kosasih; Paramarta, Vip
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 1 (2023): Kisa Institute - December 2023
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Beckground: Perceptions and motivations to become a bank customer can be influenced by various factors, including age, experience and financial needs. Parents and teenagers have differences in life experiences, knowledge and financial priorities, which may affect how they perceive the importance of being a bank customer. This study will identify differences and similarities in motivations and perceptions between parents and adolescents in relation to becoming a bank customer. Aims: The aim of this study is to gain a better understanding of the factors that influence the motivations and perceptions of becoming a bank customer between parents (mothers and fathers) and their adolescent children. It also aims to explore the differences and similarities in their views towards becoming bank customers. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection method. The research participants consisted of parents (mothers and fathers) and their teenage sons and daughters who are bank customers. Data obtained from the interviews were analyzed using an inductive approach to identify emerging themes and patterns related to their motivations and perceptions of becoming bank customers. Results and Conclusions: Data analysis revealed differences in the motivations and perceptions of becoming a bank customer between parents and their adolescent children. Parents tend to have more motivations related to financial security, long-term investment, and fulfilling family needs. Meanwhile, teenagers tend to have more motivations related to personal needs, money management skills, and financial independence. Colntributioln: This study colncludels that thel moltivatiolns and pelrcelptiolns olf belcolming a bank custolmelr diffelr beltweleln parelnts (molthelrs and fathelrs) and thelir telelnagel childreln. This diffelrelncel may bel duel tol diffelrelnt lifel elxpelrielncels, knolwleldgel, and financial priolritiels beltweleln thelsel twol grolups. This relselarch prolvidels uselful insights folr financial institutiolns in delsigning molrel elffelctivel markelting stratelgiels tol attract bolth grolups as bank custolmelrs.
Analisis Faktor Penyebab Perbedaan Biaya Riil dengan Tarif INA-CBG’s pada Pasien Operasi Odontektomi di RSUD Jagakarsa Tahun 2023 Prima, Dero; Kosasih; Noor, Laili Savitri
PendIPA Journal of Science Education Vol 10 No 1 (2026): January - March
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/pendipa.10.1.126-130

Abstract

Impacted of the teeth is a common condition for 0.8-3.6% of population, can become a ealth care issue that affect quality of life and productivity that low the economics level. Odontectomy is one of the methods that can fix impacted teeth. This research is to look for the cause and factors that make the difference between real cost from INA-CBGs rates. This research is a descriptive observational, the data taken retrospective and cross sectional. The samples are odontectomy patient that admitted to Jagakarsa Hospital in January – December of 2023. The analysis used Mann Whitney test and multivariate correlation analysis to determine the relation between real cost and INA-CBG’s rates. 285 samples showed that there are statistically different from hospital real cost, which shown higher, and INA-CBGs rate in odontectomy patient (p<0.001). Analytic multivariate correlation shown that pharmacy (p<0.001), length of stayed (p<0.001), and odontectomy procedure (p<0.001) are significant factor that cause higher hospital real cost. The highest factor that influenced hospital real cost is pharmacy (r=0.728), followed by length of stay (0.487) and odontectomy procedure (r=0.348).
THE INFLUENCE OF MEDICAL SERVICE QUALITY AND TRUST ON LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE IN THE INPATIENT WARD OF BHAYANGKARA HOSPITAL BANJARMASIN Putriana Sitompul; Farida Yuliaty; Ayu Laili Rahmiyati; Kosasih; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18611870

Abstract

This study aims to analyze the influence of medical service quality and trust on patient loyalty with patient satisfaction as an intervening variable in the inpatient ward of Bhayangkara Hospital Banjarmasin. Hospitals are required to consistently provide comprehensive healthcare services, maintain patient trust, and enhance the quality of their services in order to improve patient satisfaction. This research employed a quantitative approach. The sample of this study consisted of 78 patients at Bhayangkara Hospital Banjarmasin. Data analysis was carried out using descriptive analysis and verification analysis with path analysis. The findings reveal that service quality and trust have a significant effect on improving patient satisfaction. Enhancements in service quality and trust can significantly contribute to higher levels of patient satisfaction. Service quality also has a significant effect on increasing patient loyalty, indicating that improved service quality can significantly foster greater patient loyalty. However, service quality and trust were found to have no direct significant effect on patient loyalty. Although improvements in service quality and trust may encourage higher patient loyalty, the effect was not statistically significant. Patient satisfaction demonstrated a significant influence on patient loyalty, suggesting that increased patient satisfaction can significantly enhance patient loyalty. Moreover, trust was shown to have a significant effect on patient loyalty when mediated by patient satisfaction. While improvements in trust may encourage greater loyalty through increased satisfaction, the effect was not statistically significant.
ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) BY EMPLOYEES TOWARDS CONSTRUCTIVE IMPROVEMENT EFFORTS IN HOSPITAL Istahara; Abdul Gani Sidqi; Vip Paramarta; Farida Yuliaty; Kosasih; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The Emergency Department (ED) is a strategic service unit of hospitals with a high level of complexity and a significant potential for patient complaints if service quality is not optimally managed. Patient complaints not only reflect dissatisfaction but can also be utilized as a constructive effort for service quality improvement. This study aims to analyze the implementation of Total Quality Management (TQM) by employees toward constructive hospital efforts as measured through patient complaints in the Emergency Department of Sultan Imanuddin Regional General Hospital. This study employed a quantitative method with descriptive and verificative approaches. Data were collected through questionnaires distributed to ED staff and supported by patient complaint records, then analyzed using multiple linear regression analysis. The results indicate that both partially and simultaneously, TQM dimensions including customer focus, leadership, continuous improvement, employee involvement, process approach, and fact-based decision making have a significant effect on constructive hospital efforts. Proper implementation of TQM is proven to reduce the number of complaints and improve the quality of emergency services. This study concludes that consistent implementation of TQM is an important strategy in managing patient complaints as a means of continuous improvement and enhancement of hospital service quality.
THE EFFECT OF LEADPRENEURSHIP AND COMPETENCE ON EMPLOYEE PERFORMANCE (SURVEY STUDY PT. JASA DAN KEPARIWISATAAN JAWA BARAT, TOUR AND TRAVEL UNIT) Andityo Wahyu Juniarsyah; Sri Rochani Mulyani; Kosasih; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

PT. Jaswita Jabar, which is a Regionally-Owned Enterprise (BUMD) engaged in tourism, property and business services. PT. Jaswita Jabar has a vision to become the largest and most trusted property and tourism company in West Java in 2025. To achieve this vision, it is necessary to have a planned and structured business management so that PT. Jaswita Jabar is ready to compete in an increasingly competitive industrial world. The method used in this study is a quantitative approach, with descriptive and verification analysis. The research sample is employees in the PT. Jaswita Jabar environment. The results of the study using multiple linear regression analysis, obtained a regression equation model Y = a + 0.835X1 + 0.606X2, showing a positive direction coefficient, meaning that every change in leadpreneurship and competence will improve employee performance. While the results of the hypothesis test show a significant influence of leadpreneurship and competence on employee performance both partially and simultaneously, where the p-value.
THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE) Ahmad Syakur Banafif; Kosasih; Rulia; Etty Sofia Mariati Asnar; Farida Yuliaty; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the influence of Brand Image, trust, and service quality on patients’ revisit intention with patient satisfaction as a mediating variable at Bhayangkara Hospital, POLDA of the Special Region of Yogyakarta. The increasing competition among hospitals demands a comprehensive evaluation of the factors that shape patient loyalty. This research uses a quantitative approach with a survey method involving 250 patient respondents selected through purposive sampling. Data analysis was conducted using Partial Least Square (PLS) with SmartPLS 4 software. The findings show that Brand Image, trust, and service quality have a positive and significant effect on patient satisfaction and revisit intention. Patient satisfaction is also proven to mediate the relationship between the three independent variables and revisit intention, as indicated by p-values below 0.05. These results confirm that a positive hospital image, trust in the competence of medical staff, and superior service quality create a satisfying patient experience, thus encouraging revisit behavior. Theoretically, this study strengthens the conceptual model that satisfaction is a key element bridging patients’ perceptions and loyalty in the healthcare sector. Practically, the findings provide implications for hospital management to enhance the synergy between image management, trust-building, and service quality improvement to create sustainable patient satisfaction and retention.
ANALYSIS THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE DENTAL CLINIC OF PUSKESMAS TANJUNGSARI BOGOR REGENCY WEST JAVA (A SURVEY OF PATIENTS DIAGNOSED WITH PULPITIS) Astsania Hikmah Alfath; Vip Paramarta; Taufan Nugroho; Ayu Laili Rahmiyati; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

According to the 2023 Indonesian Health Survey, 50% of the population has dental and oral problems, but only 11.2% seek treatment. The Tanjungsari Community Health Center dental clinic had 1,070 pulpitis patients from January to June 2025. This study aims to analyze the effect of service quality on patient satisfaction in the dental clinic with pulpitis diagnosed at Tanjungsari Community Health Center in Bogor Regency, West Java. The research design used was quantitative method with a descriptive approach. Data were collected from 119 respondents via questionnaire and analyzed using SPSS software. The variables studied included service quality aspects of reliability, responsiveness, assurance, empathy, and tangibles. The results showed, based on a partial t-test, service quality in the aspects of reliability (p=0.02) and tangibles (p=0.00) significantly influenced patient satisfaction. A simultaneous F-test showed that service quality simultaneously influenced patient satisfaction, with a calculated F-value of 18.895. The results of this study are recommended to the Head of the Community Health Center, the Health Service, and Community Leaders to improve the quality of services at the Tanjungsari Community Health Center dental clinic by adding human resources, regular training for community health center officers, and routine monitoring and evaluation of patient satisfaction.
THE EFFECT OF INFORMATION ACCESSIBILITY, DIGITAL LITERACY, AND ORGANIZATIONAL COMMITMENT ON THE OPTIMIZATION OF WORKING DOCUMENTS ON THE MUTIARA PUSTAKA WEBSITE Verianto; Farida Yuliaty; Kosasih; Sobarna; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19006990

Abstract

This study aims to analyze the influence of information accessibility, digital literacy, and organizational commitment on the optimization of work documents based on the Mutiara Pustaka website at PT Mutiara Tanjung Lestari Site Berau. The study used an associative quantitative approach with a survey method of 96 respondents. The analysis technique used multiple linear regression. The results of the study indicate that partially digital literacy and organizational commitment have a positive and significant effect on the optimization of work documents, while information accessibility has a positive but insignificant effect. Simultaneously, all three variables have a significant effect with an Adjusted R Square value of 0.854, meaning 85.4% of the variation in work document optimization can be explained by the research model. This finding confirms that the success of a company's digital transformation is not only determined by the quality of the information system, but also by the digital competence of users and ongoing organizational support.
THE INFLUENCE OF WORK-LIFE BALANCE AND WORKLOAD ON JOB SATISFACTION OF HEALTHCARE WORKERS Ari Tri Utami; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the influence of work-life balance and workload on job satisfaction among healthcare workers in a hospital (Hospital X). The research uses a quantitative approach with a cross-sectional design. The sample consists of 100 healthcare workers selected using purposive sampling. Data were collected through a structured questionnaire measured using a Likert scale. The data analysis technique employed multiple linear regression analysis, preceded by classical assumption tests, including normality, multicollinearity, and heteroscedasticity tests. The results of the study indicate that all research instruments are valid and reliable. Furthermore, the findings show that work-life balance has a positive and significant effect on job satisfaction, while workload has a negative and significant effect on job satisfaction. Simultaneously, work-life balance and workload significantly influence job satisfaction. The coefficient of determination (R²) shows that 46.4% of job satisfaction can be explained by the independent variables, while the remaining 53.6% is influenced by other factors not examined in this study. In conclusion, improving work-life balance and managing workload effectively are essential strategies to enhance job satisfaction among healthcare workers, which ultimately contributes to better healthcare service quality.
THE INFLUENCE OF GREEN HOSPITAL PRACTICES AND MEDICAL WASTE MANAGEMENT EFFICIENCY ON HOSPITAL IMAGE Melinia Cahaya Fitri; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Environmental sustainability has become a critical concern in healthcare institutions, where hospitals generate significant amounts of waste and consume large volumes of energy and resources. This study reviews the literature on the influence of green hospital practices and efficient medical waste management on hospital image. A systematic review of five recent studies published between 2024 and 2026 was conducted, focusing on sustainable hospital management strategies, pharmaceutical and domestic waste management, and eco-efficiency initiatives. The findings indicate that the implementation of green hospital practices including energy efficiency, sustainable resource utilization, environmentally friendly infrastructure, and waste minimization contributes significantly to operational sustainability. Efficient medical waste management, supported by structured systems, staff training, and policy enforcement, reduces environmental risks and ensures regulatory compliance. Moreover, hospitals that adopt these practices demonstrate greater social responsibility, which enhances their public image, fosters patient trust, and strengthens stakeholder perceptions. In conclusion, green hospital practices and efficient medical waste management are essential for sustainable healthcare operations. They not only reduce environmental impact and improve operational efficiency but also serve as strategic tools for enhancing hospital reputation. Institutional commitment, continuous education, and policy integration are key factors for achieving effective environmental management in healthcare settings.
Co-Authors Abdul Gani Sidqi Ahmad Syakur Banafif Alnando, Dedi Andityo Wahyu Juniarsyah Ari Tri Utami Asnar, Etty Sofia Mariati Astsania Hikmah Alfath Ayu Laili Rahmiyati Ayu Rindwita Indah Peanasari Bambang Agus W Bambang Widarsono Budyawan Herijanto Byan M Pratama Dahrul Effendi Dharma Jaya Hartono Dian Kurniasih, Dian Djogo, Ony dr Agung Family, Joko Agung N Dramora Nepy Asmara Etty Sofia Etty Sofia Mariati Asnar Fajarini Farida Yuliati, Farida Farida Yuliaty Farida Yuliatya Fitriana Habeahan, Immanuel Heru Atnioko Hutagaol, Tetty Irawan Sugoro Isah Amini Yasmin Istahara Jeanny Kathleen Hartini Kadarisman, Sumeidi Karahmawati , Tri Kurniasih, Aas Liya Megawati Mahqfiroh, Juliatul Malik, Rahadian Mantikaisih Laras, Andi Tenri Masitoh, Imas Siti Melinia Cahaya Fitri mulyani, sri rochani Murni, Detya Okti Noor, Laili Savitri Nova Karlina Nurmala Ahmar Padma Negara, M. Rizqi Panjaitan, Biller Prima, Dero Putriana Sitompul Rahadian Malik Ricky Agusiady Ridwan Rini Hastuti Risma Ariyani Rulia Sobarna Sobarna Kartamihardja Sri Rochani Mulyani Suhono Taufan Nugroho Taufik Zulfikar Tjitrayudha, Marcel Verianto Vip Paramarta Vip Pramarta Wahid, Deden Abdul Widjajanti Utojo Y. Ony Djogo Yuwono, Ismanto Zaenal Aripin