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Quality of public services at the Ahusen Village Office, Sirimau District, Ambon City Aminah Bahasoan; Ahmad Rosandi Sakir; Humairah Almahdali
Tamalanrea: Journal of Government and Development (JGD) Vol. 1 No. 2 (2024): AGUSTUS 2024
Publisher : Department of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69816/jgd.v2i1.35988

Abstract

The purpose of this study is to identify in depth the root of the problems faced by the Ahusen Village Office in terms of the quality of service to the community in Sirimau District, Ambon City. This study uses a type of quantitative descriptive research. The location of the study is the Ahusen Village Office, Sirimau District, Ambon City, The sample from the study for employees was taken by purposive sampling, which was 5 people. As for the community respondents, they were taken incidentally, namely 25 people. Thus the total number of samples is as many as 30 people The data that has been successfully collected related to each of the indicators mentioned above, will be analyzed by a quantitative descriptive method where the data obtained will be displayed through a frequency table, then to draw conclusions about each indicator seen through the tendency of respondents' answers. The results of the study showed that there was a variation in the perception of service quality at the Ahusen Village Office. While there are positive perceptions regarding employee appearance, computer availability, and employee willingness to hear complaints and provide assistance, there are significant challenges related to timeliness, accuracy, readiness, willingness, accuracy, knowledge, trust, and service security. Further evaluation and comprehensive corrective actions are needed to improve the quality of services and overall community satisfaction. These improvement efforts can include employee training, improved physical facilities, improved communication between employees and the community, and stricter supervision of the quality of services provided.
The influence of e-government system implementation on the accessibility of public health services Delia Wulandari; Mohamad Arsad Rahawarin; Ahmad Rosandi Sakir
Tamalanrea: Journal of Government and Development (JGD) Vol. 2 No. 2 (2025): AUGUST 2025
Publisher : Department of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69816/jgd.v2i2.45269

Abstract

This study examines the effect of implementing an e-government system on the accessibility of public health services at the BPJS Kesehatan Ambon Branch. The research is motivated by the need to transform public services digitally, particularly in archipelagic areas like Ambon, which face geographic obstacles in service distribution. Digital platforms such as Mobile JKN, PANDAWA, and the official BPJS Kesehatan website have been developed to extend service coverage and efficiency. Using a quantitative method with a simple linear regression analysis, this study collected data from 70 respondents who actively use BPJS Kesehatan's digital services. The findings reveal that the implementation of the e-government system has a statistically significant positive impact on health service accessibility. The regression results show a determination coefficient (R²) value of 0.378, meaning 37.8% of the variation in accessibility can be explained by the implementation quality. This confirms the proposed hypothesis that improved e-government implementation enhances access to health services. The regression coefficient for e-government implementation is 0.425. These results underscore the relevance of improving digital infrastructure and educating users to optimize the use of BPJS Kesehatan's e-services, ensuring more inclusive, responsive, and efficient public health service delivery—particularly in regions where physical access remains a challenge due to geographical dispersion.
Pengembangan Kemampuan Literasi Numerasi Siswa MTS Basuki Rahmat Kota Dobo Kabupaten Kepulauan Aru Sugian Nurwijaya; Ahmad Rosandi Sakir; Pratiwi Bernadetta Purba
ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 1 (2024): ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat
Publisher : UPT Publikasi dan Penerbitan Universitas San Pedro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59632/abdiunisap.v2i1.227

Abstract

Kurikulum terbaru saat ini adalah kurikulum merdeka dan hampir semua jenjang sekolah sudah menerapkan kurikulum merdeka meskipun bukan sekolah penggerak. Di samping itu, mulai tahun 2021, Ujian Nasional direvisi menjadi Asesmen Kompetensi Minimum (AKM), di mana dalam Asesmen Kompetensi Minimum salah satunya terdiri dari kemampuan literasi numerasi. Pengabdian ini didasari karena kurang efektifnya pembelajaran dan tingkat kemampuan literasi numerasi siswa di MTS Basuki Rahmat Kepulauan Aru yang termasuk daerah kepulauan dan perbatasan. Menghadapi hal tersebut, guru harus bisa melakukan pembelajaran yang berbasis kemampuan literasi numerasi. Oleh karena itu pada pengabdian ini memberikan pembelajaran kepada siswa MTS Basuki Rahmat kepulauan Aru dengan tujuan untuk mengembangkan kemampuan literasi numerasi siswa. Ketika guru sudah menguasai literasi numerasi tentunya dalam proses pembelajaran dapat menyampaikan materi pembelajaran terkait literasi numerasi dengan baik. Pada pengabdian kepada masyarakat ini, tim pengabdian berkolaborasi dengan MTS Basuki Rahmat yang ada di Kepulauan Aru. Metode pelaksanaan pengabdian ini yaitu tim pengabdi memberikan materi tentang pembelajaran berbasis literasi numerasi. Siswa diberikan pengetahuan tentang literasi numerasi yang bermanfaat untuk menambah kemampuan atau kompetensi literasi numerasi siswa sehingga nantinya akan berdampak kepada peningkatan literasi numerasi siswa. Dari kegiatan yang dilaksanakan terjadi pengembangan kemampuan literasi numerasi siswa. Di samping itu, siswa merasa tertarik dan senang dengan pembelajaran yang diberikan.
Pengaruh Alokasi Dana Desa dan Hilirisasi Produk Kelapa terhadap Kesejahteraan Masyarakat Desa Wotay, Kecamatan Teon Nila Serua, Kabupaten Maluku Tenga Sakir, Ahmad Rosandi; Ponto, Iriane Sosiawaty; Patty, Julia Theresia; Silawane, Naifa Nabila
JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) Volume 12 No. 1, Maret 2026
Publisher : Departemen Ilmu Administrasi FISIP UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jakpp.v12i1.48402

Abstract

This study aims to analyze the Policy and Practice of Village Fund Allocation and Agro-Downstreaming: Evidence from Wotay Village, Central Maluku. Wotay Village is one of the second-largest coconut-producing areas in Maluku Province, with 221 farmers and coconut-processing business actors. A total of 70 respondents were selected from this population using purposive and simple random sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using multiple linear regression. The results show that Village Fund Allocation has no significant effect on community welfare, despite the village receiving IDR 757,282,000 in 2024, due to limited community participation, low transparency, and a predominantly top-down budgeting process. In contrast, Coconut Product Downstreaming has a positive and significant effect on welfare, as higher levels of processing and value addition contribute to increased income and improved living standards. Overall, both variables explain 47.2% of the variation in community welfare, emphasizing the need for effective downstreaming strategies and participatory, transparent Village Fund management to enhance sustainable welfare and support the development of village policies and local agro-industrial economic empowerment.
Upaya Pemerintah Daerah dalam Penataan Pedagang Kaki Lima di Kabupaten Soppeng: UPAYA PEMERINTAH DAERAH DALAM PENATAAN PEDAGANG KAKI LIMA DI KABUPATEN SOPPENG AHMAD ROSANDI SAKIR
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 22 No 1 (2024): FOKUS
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v22i1.1047

Abstract

Penelitian ini bertujuan menganalisis upaya Pemerintah Daerah dalam penataanPedagang Kaki Lima (PKL) di Kabupaten Soppeng, dengan fokus pada kebijakan regulasi,infrastruktur, pelatihan, pengawasan, dan keterlibatan masyarakat. Metode penelitianmelibatkan survei lapangan, wawancara mendalam, dan analisis data kuantitatif. Dalampenelitian ini, tergambar upaya serius Pemerintah Daerah Kabupaten Soppeng dalammeningkatkan penataan pedagang kaki lima (PKL) melalui beberapa aspek kunci. Pertama,pemerintah telah merumuskan kebijakan regulasi yang melibatkan izin usaha dan lokasiberdagang, menciptakan kerangka kerja untuk lingkungan berdagang yang teratur. Kedua,investasi signifikan dilakukan dalam peningkatan infrastruktur dan fasilitas di area berdagang,seperti pengaturan tempat parkir dan sanitasi, guna menciptakan kondisi yang lebih nyamandan efisien. Selanjutnya, program pelatihan dan bimbingan diperkenalkan untuk meningkatkanpemahaman pedagang tentang etika berdagang dan manajemen usaha. Pengawasan danpenertiban menjadi fokus lain, dengan pemerintah aktif dalam monitoring, penindakanpelanggaran, dan peningkatan kesadaran akan konsekuensi hukum. Terakhir, keterlibatan danpartisipasi masyarakat diarahkan untuk mendukung keberhasilan penataan PKL, denganmendorong partisipasi warga dalam pengawasan dan memberikan masukan.
IMPLEMENTASI SMART CITY DALAM PELAYANAN PUBLIK DI KOTA AMBON ANDRE HOSEA TAMBUNAN; PIETER SAMMY SOSELISA; AHMAD ROSANDI SAKIR
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 1 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v2024i1.1794

Abstract

This study aims to analyze the implementation of Smart City policy in improving public service quality in Ambon City as an archipelagic urban area. A descriptive qualitative approach was employed, with data collected through observation, in-depth interviews, and documentation. The research informants included officials from the Ambon City Communication and Information Office and community members as service users. Data were analyzed inductively through data reduction, data display, and conclusion drawing. The findings indicate that Smart City implementation in Ambon City has promoted digital transformation in public services, particularly within the smart governance dimension. However, its effectiveness remains limited due to constraints in human resource capacity, uneven digital infrastructure, insufficient inter-organizational coordination, and varying levels of digital literacy among citizens. Moreover, archipelagic geographical conditions and socio-cultural characteristics significantly influence the adoption of digital services. This study concludes that Smart City success depends not only on technological advancement but also on institutional capacity, implementers’ attitudes, bureaucratic structure, and the broader social, economic, and political environment. The results provide insights for developing more adaptive and sustainable Smart City policies in archipelagic regions.
Analisis Komprehensif Implementasi Kebijakan Ketahanan Pangan Berbasis Dana Desa di Indonesia Menurut Model Isi Kebijakan dan Lingkungan Implementasi Merilee S. Grindle Ahmad Rosandi Sakir; Naifa Nabila Silawane
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.298

Abstract

Village Fund–based food security policy is a national priority expected to strengthen rural community food independence. However, its implementation demonstrates varying degrees of success across regions. This article aims to analyze the effectiveness of such policy implementation in Indonesia using Merilee S. Grindle’s model, which emphasizes the dimensions of content of policy and context of implementation. The study applies a Systematic Literature Review (SLR) approach to five scholarly articles published between 2023 and 2025 that are relevant to the topic. Article selection followed specific inclusion and exclusion criteria, and the findings were analyzed thematically using Grindle’s framework. The results indicate that successful implementation occurs when budget allocations are targeted correctly, program benefits align with local needs, and competent as well as responsive implementers are involved, as illustrated in Ciherang, Medaeng, and Tulikup. Conversely, failures arise from misallocation, weak institutional coordination, and the dominance of external actors neglecting community aspirations, as seen in Lamandau and Sukamukti. This synthesis confirms that the effectiveness of food security policy is not solely determined by policy design but also shaped by the interaction of interests, institutional capacity, and implementers’ responsiveness at the local level.
PUBLIC SERVICE MANAGEMENT IN ARCHIPELAGIC REGIONS: A SYSTEMATIC LITERATURE REVIEW Ahmad Rosandi Sakir
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 6 No. 10 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i10.12614

Abstract

This study explores public service management in archipelagic regions through a systematic literature review of research published over the last five years. Archipelagic regions present unique challenges due to geographical isolation, limited resources, and infrastructure disparities, which directly affect the accessibility and effectiveness of public services. By synthesizing findings from five key studies, including empirical case studies and policy reports, this review highlights four critical themes: geography-based governance, alternative governance arrangements in resource-deficient contexts, community participation, and digital transformation. The analysis reveals that geography plays a central role in shaping governance models, requiring adaptive and decentralized approaches that acknowledge the realities of small island contexts. Furthermore, innovative governance structures are necessary when resources are scarce, with community-based and multi-actor collaboration emerging as viable strategies. Public participation also proves essential in enhancing trust, legitimacy, and sustainability of services, particularly in small island nations. At the same time, digitalization offers significant opportunities for bridging service gaps, but infrastructure inequalities remain a major obstacle. This review concludes that effective public service management in archipelagic regions requires a hybrid model that combines geographic sensitivity, participatory practices, and digital innovation. Nevertheless, the study is limited by its reliance on secondary literature and the absence of primary field data. Future research should include empirical investigations to provide more operational insights into policy and practice tailored for diverse island communities.