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All Journal MEDIA PETERNAKAN - Journal of Animal Science and Technology Buletin Peternakan International Journal of Science and Engineering (IJSE) Jurnal Ilmu Ternak Jurnal Sain Peternakan Indonesia Jurnal Ilmu-Ilmu Peternakan (Indonesian Journal of Animal Science) Jurnal Ilmu Ternak Veteriner Journal of the Indonesian Tropical Animal Agriculture agriTECH ZOO INDONESIA Livestock and Animal Research Animal Production : Indonesian Journal of Animal Production Jurnal Aplikasi Teknologi Pangan Tropical Animal Science Journal Indonesian Food and Nutrition Progress Jurnal Pertanian Agros JURNAL ILMIAH PETERNAKAN TERPADU Jurnal Aplikasi Teknologi Pangan MANAZHIM Jurnal Ilmu Peternakan Terapan Buletin Profesi Insinyur Journal of Tropical Animal Science and Technology Jurnal Sains dan Teknologi Peternakan Zoo Indonesia
Zuprizal (Zuprizal)
Fakultas Peternakan, Universitas Gadjah Mada, Yogyakarta
Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Mechanical Engineering Veterinary Other

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Journal : MANAZHIM

 1 
Analisis Pengaruh Kualitas Layanan terhadap Kepuasan dan Loyalitas Mahasiswa di Universitas AMIKOM Yogyakarta Fatima Indah Hayati; Zuprizal Zuprizal; Singgih Hawibowo; Yusuf Amri Amrullah
MANAZHIM Vol 3 No 2 (2021): AGUSTUS
Publisher : Manajemen Pendidikan Islam STIT Palapa Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36088/manazhim.v3i2.1380

Abstract

This research aims to know the influence of quality service toward the students’ satisfaction and loyalty at AMIKOM Yogyakarta University. Research method is Quantitative Associative. The research participants of this research were 454 students who were chosen by purposive sampling technique. This research used a questionnaire that contained 41 questions. The result of this research was analyzed using Structural Equation Modeling (SEM) with the help of smartPLS v.3.2.8 program. The result of the analysis process showed: (1) Quality service had a significant and positive effect on the students’ satisfaction with coefficient value of path analysis was 0.566. T statistic was 12.737 and the p-value was 0.000. Self Development Opportunity Dimension was the dimension which had the biggest influence toward the students’ satisfaction, and internationalization dimension has the smallest influence toward the students’ satisfaction, (2) Quality service had a significant and positive effect toward the students’ loyalty with coefficient value of path analysis was 0.242, T statistic was 4.834 and the p-value was 0.000. Self Development Opportunity Dimension was the dimension which had the biggest influence toward the students’ satisfaction, and internationalization dimension has the smallest influence toward the students’ satisfaction, (3) The students’ satisfaction had significant and positive effect toward the students’ loyalty with coefficient value of path analysis was 0.,516. T statistic was 10.919 and p-value was 0.000, (4) Students’ satisfaction is partial mediation of the influence of quality service toward the students’ loyalty with total effect value was 0,534.
Co-Authors . Supadmo A. Darwoko A. Kurniawati A. M. Chagneau A. Subhan A.S. Nugraha Agus Hadi Prayitno Ali Agus Ali Mas'adi Ali Mursyid W. M. Ali Mursyid Wahyu Mulyono Amrullah, Yusuf Amri Andri Kusmayadi Ari Kusuma Wati Arif Ismail Ariyadi, B. Astriana Napirah B. Ariyadi B. Ariyadi Bambang Ariyadi Bambang Ariyadi Baskara, A. P. Baskara, Aji Praba Besse Mahbuba We Tenri Gading C. Hanim Cahya Setya Utama Cahya Setya Utama Chusnul Hanim Cuk Tri Noviandi D Hardini Daniel Happy Putra Dina Oktaviana Dini Hardini Dini Hardini Dini Julia Sari Siregar Dwi Sulistiawati E. Indarto E. Suryanto E. Tugiyanti Edi Suryanto Edwin Indarto Elly Tugiyanti Eni Siti Rohaeni Eny Sholikhatin Fatima Indah Hayati Ferry Poernama Ferry Poernama H. Sasongko Hardi Julendra Hari Eko Irianto Harimurti Februari Trisiwi Harwi Kusnadi Heni Suryani Heru Ponco Wardono Hery Widijanto Hestu Widyatmoko Hesty Natali Himmatul Khasanah I. Widiyono Indratiningsih (Indratiningsih) Ismoyowati ISTNA MANGISAH Jafendi Hasoloan Purba Sidadolog Jamhari (Jamhari) K. Sholiha Khusnan Khusnan Kusmayadi, A. Kustantinah Kustantinah Kustantinah Kustantinah Kustantinah Lisnahan, Charles V. M. Hidayat M. Kamal M. Larbier M. Nur Cahyanto M. Nur-Cahyanto Muhammad Dani Muhammad Dani Muhammad Hidayat Muhammad Nur Cahyanto N. A. Hidayati N. D. Dono N. D. Dono N. D. Dono N. Ningsih Nanung Danar Dono Nasroedin (Nasroedin) Niati Ningsih Niati Ningsih Niati Ningsih Ning Iriyanti Ning Iriyanti Nur Widodo Nuryono Nuryono R Martien, R R. E. Indarto R. Edwin Indarto R. Martien Rateh Wulandari Ratih Dewanti Riswantiyah (Riswantiyah) Rr. Retno Widyani Rusman Rusman Rusman Rusman Rusman Rusman S Keman, S S. Kismiati S. Kismiati S. Sundari S. Supadmo S. Supadmo Setyono, W. Singgih Hawibowo Sinta Maharani Sinta Maharani Siska Fitria Siska Fitria Siti Zubaidah Soeharto Prawirokusuma Soenarjo Keman SOEPADMO SOEPADMO, SOEPADMO Sri Harimurti Sri Harimurti Sri Purwanti Sri Sudaryati Sunarjo Keman Sundari Sundari Supadmo (Supadmo) Supadmo . Supadmo Supadmo Supadmo Supadmo Supadmo Supadmo Syamsul Arifin Sylvia C. H. Hehanussa T Yuwanta T. Yuwanta T. Yuwanto Taufik Ahmad Zulfian Taufik Ahmad Zulfian Theresia Nur Indah Koni Tri Yuwanta Tri Yuwanta Trijoko (Trijoko) U. Atmomarsono U. Maesaroh Umar Santoso Umi Maesaroh Veithzal Rivai Zainal W.M. Ali-Mursyid Wati, A. K. Wati, Ari Kusuma Wihandoyo (Wihandoyo) Wihandoyo , Wihandoyo Wihandoyo Wihandoyo Wihandoyo, Wihandoyo Wihandoyo, Wihandoyo YUNIANTA YUNIANTA Z. Bachruddin Zaenal Bachruddin Zubaidah, S. Zulfa, I. H.