Article Per Year (5 Year)
p-Index From 2020 - 2025
3.397
P-Index
This Author published in this journals
All Journal Katalogis Sosiohumaniora Jurnal Kebijakan Publik Academica Jurnal Pemikiran Sosiologi Politik Indonesia: Indonesian Political Science Review BJRA (Bongaya Journal of Research in Accounting) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL EDUKASI NONFORMAL PINISI Discretion Review Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal ADMINISTRATOR International Journal of Social Science, Education, Communication and Economics International Journal of Scientific Multidisciplinary Research (IJSMR) JURNAL MULTIDISIPLIN ILMU AKADEMIK
Mustainah Mappatoba
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Social Sciences Other

Published : 33 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 33 Documents
Search

 1   2   3   4 
Policy Implementation Regarding The Duties And Functions Of Village Head In Organizing Village Administration In Peana Village, Pipikoro District, Sigi Regency, Central Sulawesi Syahruddin Hattab; Daswati Daswati; Mustainah Mustainah
Iapa Proceedings Conference 2018: Proceedings IAPA Annual Conference
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2018.181

Abstract

The Village Government is an institution that functions to organize village administration towards good governance. This study aims to analyze the implementation of the policy on the duties and functions of the village head in administering the administration of the Peana village, Pipikoro district, Sigi regency, Central Sulawesi Province, with reference to the aspects of communication, resources, disposition and bureaucratic structure. This qualitative research is carried out in Peana Village which is geographically isolated with limited infrastructure. Data were obtained from informants which are village officials and the community. Data are collected through observation to observe the behaviour naturally, original and spontaneous within a certain period of time to obtain careful, in-depth and detailed data. The data also obtained from documents originating from books, government regulations in the Peana Village Office as well as interview with the village secretary, village staffs and community members. The results showed that socialization about the content, purpose, direction and target group had not been implemented. Human resources, infrastructure and budget resources were inadequate. Village government disposition in responding to policies is not maximized. Bureaucratic structure in policy implementation, was not guided by standard operating procedure (SOP). The conclusion is that the task and function of the village head in the village administration is not optimally implemented, because the village head has not optimally responded regarding the administration of village administration. For this reason, the researcher recommends that the village head should be more active in responding to his duties and functions with the provided assistance by the academics, so that preparation and planning can be carried out effectively and efficiently.
Evaluasi Perda Kota Palu Nomor 6 Tahun 2012 Tentang Penertiban Ternak Mustainah M; Muh Rafi; Muthia Muthia
Journal of Public Administration and Government Vol. 2 No. 2 (2020)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpag.v2i2.109

Abstract

Suatu kebijakan disajikan kepada publik sebagai aturan yang akan digunakan untuk memberikan keamanan dan kenyamanan dalam kehidupan sosial. Menjadi bagian dari produk kebijakan publik, Peraturan Kota Palu No. 6 tahun 2012 yang mengatur Pengendalian Ternak hadir untuk menyelesaikan masalah terkait ternak yang sering menyebabkan kerugian di masyarakat dan gangguan estetika lingkungan. Tujuan dari penelitian ini adalah untuk mengukur keberhasilan Peraturan Kota Palu No. 6 tahun 2012 tentang Pengendalian Ternak. Landasan teori model evaluasi oleh Eugene Bardach melalui 4 (empat) dimensi, yaitu Dimensi Kelayakan Teknis, Peluang Ekonomi dan Keuangan, Daya Dukung Politik, dan Daya Dukung Administrasi. Metode yang digunakan dalam penelitian ini adalah deskriptif dengan jenis penelitian kualitatif yang akan menjelaskan segala sesuatu yang menjadi target penelitian secara lebih mendalam. Pengumpulan data melalui observasi, dokumen, dan wawancara. Serta teknik analisis data menggunakan model Interactive Miles, Huberman dan Saldana (2014). Berdasarkan hasil penelitian bahwa Peraturan Kota Palu Nomor 6 Tahun 2012 tentang Pengendalian Ternak dievaluasi melalui 4 dimensi, yaitu dimensi kelayakan teknis, dimensi Peluang Ekonomi dan Keuangan, Daya Dukung Politik, Daya Dukung Administrasi, ada dua dimensi yang masih belum berjalan seperti yang diharapkan yaitu dimensi Peluang Ekonomi dan Keuangan, dan dimensi Kelayakan Teknis. Hal ini disebabkan kurangnya keteguhan pelaksana penegakan peraturan daerah di Kota Palu saat ini sehingga masalah ternak berkeliaran di Kota Palu belum terselesaikan sepenuhnya.
In Morowali Regency, Central Sulawesi Province, A Strategy for Increasing Community Income Through Corporate Social Responsibility (CSR) Mustainah Mustainah; Syufri; Andi Mascunra Amir; Sudirman
Journal of Public Administration and Government Vol. 4 No. 1 (2022)
Publisher : Fakultas Ilmu Sosial dan Ilmu Pendidikan Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpag.v4i1.313

Abstract

Morowali Regency is well-known in Central Sulawesi as one of the regencies rich in natural resources, particularly mining minerals like as nickel, iron ore, oil, and gas. Each action carries with it a certain amount of social responsibility. The purpose of this research is to examine how the strategy of adopting corporate social responsibility (CSR) initiatives to boost people's income in Morowali Regency. The descriptive qualitative research approach was applied. Data was gathered by observation, literature review, questionnaires, and in-depth interviews. The findings revealed that, first and foremost, economic development in the Morowali Regency has exhibited tremendous increase. Furthermore, corporations in Morowali Regency's Corporate Program Strategy Social Responsibility (CSR) has indirectly impacted the community's economy. Finally, there is still widespread popular opposition to the CSR program.
Strategi Nafkah dan Kemiskinan: Studi Kasus Komunitas Nelayan Banawa, Kabupaten Donggala, Sulawesi Tengah Sulthan Zainuddin; Mustainah Mustainah; Syufri Syufri
Jurnal Pemikiran Sosiologi Vol 7, No 2 (2020): Modernitas Lanjut dan Masyarakat Berisiko (Tatanan Sosial, Pengorganisasian dan
Publisher : Departemen Sosiologi Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jps.v7i2.62525

Abstract

Menurut teori strategi nafkah, kemiskinan digambarkan sebagai pengaruh budaya yang terdapat dalam kebiasaan sehari-hari masyarakat tertentu dan atau tertanam dalam sistem nilai budaya yang menghambat produktivitas ekonomi (involusi). Hal semacam itu termasuk larangan dan atau pembatasan yang berlaku di kalangan komunitas nelayan Kabupaten Donggala di Sulawesi Tengah. Padahal kemiskinan struktural di Kabupaten Donggala justru dipengaruhi oleh banyak faktor. Yakni apa yang bisa dikenali sebagai berikut; kurangnya modal usaha, teknologi tradisional yang sederhana, wilayah penangkapan ikan yang terbatas, dan sistem pemasaran yang didominasi oleh tengkulak atau pedagang grosir. Di sisi lain, kemiskinan diperparah dengan perubahan musim atau perubahan iklim sehingga strategi mencari rejeki dilakukan dengan kegiatan di darat, misalnya dengan menjadi tukang atau buruh perkebunan. Bahkan pekerjaan informal melibatkan anggota keluarga termasuk perempuan dengan menjadi PRT dan atau pedagang kaki lima. Kesimpulan penelitian, kemiskinan terjadi akibat ketimpangan sosial ekonomi seperti disparitas sosial yang disertai penguatan budaya involusi perikanan pesisir.
Work Motivation of Employees in the Palu City Religious Court Office, Central Sulawesi Province Abu Rizal Bakri; Mustainah Mustainah; Shadiq Shadiq
PINISI Discretion Review Volume 2, Issue 2, March 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.422 KB) | DOI: 10.26858/pdr.v3i2.13263

Abstract

Employees are one of the components that determine and play an important role in the achievement of an work effectiveness in an organization. The purpose of this study is to determine the work motivation of employees at the Religious Court Office in Palu, Central Sulawesi Province, the type of research used is descriptive. While the basic research is qualitative. The number of informants in this study were 5 (five) people. Data collection techniques carried out in 3 (three) ways, namely observation, interviews and documentation. This study uses the theory of Frederick Herzberg, where there are 11 (eleven) aspects studied, namely achievement, appreciation, responsibility, opportunities for advancement, work itself, physical working conditions, interpersonal relations, company policy and administration, supervision, salary, and job security. Research conducted by researchers, obtained the conclusion that the work motivation contained in each employee is good enough, but from every aspect there is not everything can work well in every employee of the Palu City Religious Court, thus affecting the level of motivation in each employee existing and resulting in less than the maximum work activities.
The Effect of Service Quality on Customer Satisfaction in Makassar Jeans House Palu City Fachrul Alfajar; Mustainah Mustainah; Muzakir Tawil
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.326 KB) | DOI: 10.26858/pdr.v3i1.12467

Abstract

The purpose of this study was conducted to determine the Effect of Service Quality on Customer Satisfaction at Makassar Jeans House in Palu City. The type of research used is quantitative research with a type of comparative causal research. The sample in this study amounted to 100 Makassar Jeans House customers in Palu City. This study uses a theory (Zeithaml, 1988) where there are 5 (five) indicators to measure service quality which includes Tangibles, Reliability, Responsiveness, Assurance, Empathy. The results of this study indicate that the influence of service quality on customer satisfaction has a strong relationship with a correlation coefficient of 0.766, the results of this study also indicate that service quality simultaneously affects customer satisfaction, based on the results of the determination coefficient of service quality affects customer satisfaction by 58.7%, while the remaining 41.3% is influenced by other variables outside of this study.
PENGARUH MOTIVASI TERHADAP KINERJA PETUGAS RESCUER PADA KANTOR PENCARIAN DAN PERTOLONGAN KELAS B PALU Arifuddin Arifuddin; Abu Tjaiya; Mustainah Mustainah
Katalogis Vol 6, No 7 (2018)
Publisher : Katalogis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (312.907 KB)

Abstract

The purpose of this study is to determine the effect of motivation on the performance Officer Rescuer On The Search And Rescue Office Class B Palu and to find out how much influence motivation on the performance of Rescuer Officers On The Search And Rescue Office Class B Palu. This study uses the type of research associative, with the number of samples or respondents who were involved as many as 63 people respondents with a total sampling technique. In addition, in the techniques of data collection in this study through observation, distribution of questionnaires, interviews and documentation. By method of data analysis through descriptive analysis of percentage and simple linear regression. From the results of research researchers note that the motivation has a positive influence on the performance of officers rescuer On The Search And Rescue Office Class B Palu. In addition, the magnitude of the influence of motivation on the performance of officers rescuer Office of Search and Rescue seen from the value of coefficient of determination (R2) of 0.334, which coefficient value is located at the interval of 0.200-0.399, so included in the low category.
TRANSFORMATION OF PUBLIC SERVICES: PROBLEM OR SATISFACTION Mustainah M; Erdiyansyah Erdiyansyah
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 2 (2024): Volume 7 No. 2 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i2.27473

Abstract

Kajian mengenai transformasi pelayanan publik atau e-Government masih terbatas di Indonesia, khususnya di Kota Palu. Oleh karena itu, penting untuk melakukan studi semacam itu untuk berkontribusi pada administrasi publik. Penelitian ini bertujuan untuk mengidentifikasi transformasi pelayanan publik (e-Government) di Kota Palu. Penelitian ini menggunakan pendekatan kuantitatif dan populasinya adalah masyarakat di Kota Palu. Sampelnya adalah masyarakat yang dilayani di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Palu. Data dikumpulkan melalui observasi, angket, dan dokumentasi. Data kemudian dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa pemerintahan elektronik (e-Government) dan kualitas layanan elektronik berpengaruh terhadap kepuasan pengguna layanan elektronik. Hal ini menunjukkan bahwa kepuasan pelayanan elektronik dapat diperoleh melalui penerapan transformasi pelayanan publik yang meliputi e-Government dan kualitas pelayanan elektronik. Transformasi pelayanan publik ini memberikan manfaat kepada masyarakat dengan pelayanan yang cepat, mudah, dan adil bahkan menghentikan potensi perilaku birokrasi yang tidak etis.
Revitalizing Public Services: Addressing Challenges and Enhancing Satisfaction(A Study of Public Services in Palu City) Mustainah Mappatoba
International Journal of Scientific Multidisciplinary Research Vol. 1 No. 11 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v1i11.7047

Abstract

Research on the transformation of public services, specifically e-government, is lacking in Indonesia, particularly in Palu City. Conducting this research is crucial to contribute to the field of public administration. The aim of this study is to examine the transformation of public services through e-government in Palu City, utilizing a quantitative approach. The target population includes residents of Palu City, with a focus on the One-Stop Investment Office. Data collection methods include observations, questionnaires, and documentation, while data analysis involves multiple linear regression. The findings indicate that e-government and the quality of electronic services have an impact on the satisfaction of electronic services. This highlights the importance of implementing public service transformation, encompassing e-government and e-service quality, to enhance satisfaction and mitigate unethical bureaucratic behavior, thereby providing the community with fast, convenient, and equitable services
Organization Transparency and Public Service Quality During Pandemic Suasa, Suasa; Mappatoba, Mustainah; Samad, Muhammad Ahsan
Jurnal Politik Indonesia: Indonesian Political Science Review Vol 8, No 3 (2023): General Issue: Indonesian Politics
Publisher : Political Science Program, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ipsr.v8i3.44630

Abstract

The paper aims to test a theoretical model that states the effect of organizational transparency and negative emotions on the quality of service in handling COVID-19. The study focuses on Palu City Social Service and Health Service as government organizations that have contributed most to handling the COVID-19 pandemic in serving public needs..  Research methods used in this study include descriptive data analysis, bivariate correlation, confirmatory factor analysis (CFA), and regression . The study also involves a theoretical model that tests the effect of organizational transparency and negative emotions on the quality of service in handling COVID-19. Overall, this article uses a combination of quantitative research methods to analyze the impact of organizational transparency on public service quality during a crisis like COVID-19.The study found that transparency has a significant positive impact on service quality in handling COVID-19. The analysis indicates that the handling of COVID-19 in Palu City is in accordance with the policies set by the central government and local governments.
Co-Authors Abu Rizal Bakri Abu Tjaiya Adriansa, Muhammad Wandi Alamsyah, Andri Amalia, Miftah Amir, Andi Mascura Andi Mascunra Amir Andini, Reski Arifuddin Arifuddin Aura, Audietya Chantieka Bakri, Nuraini Cakranegara, Pandu Adi Dandan Haryono Dandan Haryono Daswati Daswati Erdiyansyah Erdiyansyah Fachrul Alfajar Fani Fani Fatahillah, Raihan Fatmawati Fatmawati Friscia Novianti Setiawan Hardianti, Dina I Wayan Indrawan Indah Amalia Intam Kurnia Kurniawan, Rendy Kusuma, Elvina Zerlinda Mardhatilla, Zakia Mastang, Mastang Moh. Royfandi Moh.Rusnoto Susanto Mohammad Arief Bachtiar Mufidah, Sitti Muh Rafi Muh. Nawawi Muhammad Khairil Muhammad Nawawi Muthia Muthia Muzakir Tawil Nabilla, Desyha Nirwana, Dewi Sri Nur Agus Salim Pratiwi, Komang Senja Putri, Tenri Ayulia Risal L, Franciscus Saveris Riskiyani, Riskiyani Royna, Nanda Aprilia Samad, Muhammad Ahsan Shadiq Shadiq Siti Nur Aziza Suasa Suasa Suasa Suasa Suci Handayani, Suci Sudirman Sulthan Zainuddin Sumalki, Sumalki Syahruddin Hattab syufri syufri Tala’a, Nadia I Veronika, Indah Zulvina