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All Journal Katalogis Sosiohumaniora Jurnal Kebijakan Publik Academica Jurnal Pemikiran Sosiologi Politik Indonesia: Indonesian Political Science Review BJRA (Bongaya Journal of Research in Accounting) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Review Pendidikan dan Pengajaran (JRPP) Pena Justisia: Media Komunikasi dan Kajian Hukum JURNAL EDUKASI NONFORMAL PINISI Discretion Review Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal ADMINISTRATOR Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics JURNAL MULTIDISIPLIN ILMU AKADEMIK
Mustainah Mappatoba
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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Journal : Katalogis

 1 
KUALITAS PELAYANAN NASABAH KREDIT BANK BNI CABANG PARIGI Fatmawati, Fatmawati; Mustainah, Mustainah; Nawawi, Muhammad
Katalogis Vol 7, No 1 (2019): Maret
Publisher : Katalogis

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The purpose of this study is to determine the quality of services needed in lending at the BNI Bank Parigi Branch. The theory used in this study is a theory of service quality proposed by Zeithhaml in Hardiansyah (2011:46), which consists of Tangible, Reliabelity, Responsiviness, Assurance, danEmphaty. This research uses descriptive qualitative type, with the number of informants involved as many as 6 people with Purpossive techniques. Data collection techniques in this study through observation, interviews and documentation. With the data analysis method used in this study is an interactive data analysis model with steps: condensing data, presenting data, and drawing conclusions or verification. From the results of research that is known about the quality of loans provided by the approved BNI Bank Parigi Branch, this can be seen after going through the data analysis process related to the discussion made as a reference, there are still two that are not well implemented, second this aspect is responsiveness and assurance. While the other three aspects have been well implemented, namely: 1) Tangibles, where in the service the BNI Branch Office itself is supported by a variety of good facilities, such as waiting room facilities that are easy to open and cool and well organized, in service as well provided with service aids such as computers, internet networks, printers that are used for administrative purposes, even vehicles for motorbikes for marketing employees to directly by prospective buyers; 2) Reliability, where in carrying out its service duties, employees have been able to work well by minimizing problems in their services, all employees in this government can also use the tools in the service process quite well; 3) Guarantees are carried out properly, where in their services they prioritize the interests of service users. The Parigi Branch BNI Branch Office, this delay is related to completeness issues, incomplete loan application projects, and so on.The requested liquid funds; and 4) Empaty is well implemented because in its service, BNI Office employees in the Parigi Branch serve politely, build good relationships through services related to doing and polite speech in their services. Employees also serve by not being discriminatory or discriminating who they serve.
KUALITAS PELAYANAN NASABAH KREDIT BANK BNI CABANG PARIGI Fatmawati, Fatmawati; Mustainah, Mustainah; Nawawi, Muhammad
Katalogis Vol 7, No 2 (2019): Juni
Publisher : Katalogis

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Abstract

The purpose of this study is to determine the quality of services needed in lending at the BNI Bank Parigi Branch. The theory used in this study is a theory of service quality proposed by Zeithhaml in Hardiansyah (2011:46), which consists of Tangible, Reliabelity, Responsiviness, Assurance, danEmphaty. This research uses descriptive qualitative type, with the number of informants involved as many as 6 people with Purpossive techniques. Data collection techniques in this study through observation, interviews and documentation. With the data analysis method used in this study is an interactive data analysis model with steps: condensing data, presenting data, and drawing conclusions or verification. From the results of research that is known about the quality of loans provided by the approved BNI Bank Parigi Branch, this can be seen after going through the data analysis process related to the discussion made as a reference, there are still two that are not well implemented, second this aspect is responsiveness and assurance. While the other three aspects have been well implemented, namely: 1) Tangibles, where in the service the BNI Branch Office itself is supported by a variety of good facilities, such as waiting room facilities that are easy to open and cool and well organized, in service as well provided with service aids such as computers, internet networks, printers that are used for administrative purposes, even vehicles for motorbikes for marketing employees to directly by prospective buyers; 2) Reliability, where in carrying out its service duties, employees have been able to work well by minimizing problems in their services, all employees in this government can also use the tools in the service process quite well; 3) Guarantees are carried out properly, where in their services they prioritize the interests of service users. The Parigi Branch BNI Branch Office, this delay is related to completeness issues, incomplete loan application projects, and so on.The requested liquid funds; and 4) Empaty is well implemented because in its service, BNI Office employees in the Parigi Branch serve politely, build good relationships through services related to doing and polite speech in their services. Employees also serve by not being discriminatory or discriminating who they serve.
KUALITAS PELAYANAN CALON JAMA’AH HAJI DI KEMENTRIAN AGAMA KOTA PALU Sumalki, Sumalki; Mustainah, Mustainah; Khairil, Muhammad
Katalogis Vol 7, No 3 (2019): September
Publisher : Katalogis

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This research aims to find out and explain the quality of service for prosvectipe pilgrims at the ministry of religion in the city of palu. This research is qualitative research. Informants were selected by purposive sampling which consisted collection of employees of the Ministry of Religion in Palu and 8 Hajj Pilgrims. Data collection cwas observation, interview, and documentation. Technique of data analysis was data gathering, data reduction, and data display and verification/drawing conclusion. Thery used was from Parasuraman. The research results show there are two indicators that are adequate and three have not been good. I. the tangible aspect, facilities and infrastructure used in the service of prospective pilgrims are not yet adequate. 2. Reliability, accuracy and suitability of procedures in the service have been assessed both the service shown by the employee is not target and according to the procedure. 3. Responsiveness, the response in service is considered as inadequate in performing service services, the response is slow and there are differences in services shown by employees. 4. Ssurance, guarantees are considered to be good where employees provide guarantees when leaving to the holy land and guarantee the security of prospective pilgrims in the management up to leaving for the holy land. Empathy, caring where employees show a caring attitude towords prospective pilgrims in service so that communication is established.
ANALISIS SASARAN KERJA PEGAWAI DI KANTOR DINAS PERDAGANGAN DAN PERINDUSTRIAN KOTA PALU Nirwana, Dewi Sri; Mustainah, Mustainah; Amir, Andi Mascura
Katalogis Vol 8, No 3 (2020): September
Publisher : Katalogis

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Abstract

The results of the study show that Taking into account the analysis of employee performance will be illustrated where the strengths and weaknesses of employees in completing the work that has been charged. Find out where the location or cause of the error occurred so that employees know exactly what is being faced. Why has not finished the work entrusted to him and how the solution to the problem. So that this can be a motivation for employees to solve problems and can rise to high performance in the future. So that the effectiveness of the Employee Work Target can be better than expected.
PENGARUH MOTIVASI TERHADAP KINERJA PETUGAS RESCUER PADA KANTOR PENCARIAN DAN PERTOLONGAN KELAS B PALU Arifuddin Arifuddin; Abu Tjaiya; Mustainah Mustainah
Katalogis Vol 6, No 7 (2018)
Publisher : Katalogis

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Abstract

The purpose of this study is to determine the effect of motivation on the performance Officer Rescuer On The Search And Rescue Office Class B Palu and to find out how much influence motivation on the performance of Rescuer Officers On The Search And Rescue Office Class B Palu. This study uses the type of research associative, with the number of samples or respondents who were involved as many as 63 people respondents with a total sampling technique. In addition, in the techniques of data collection in this study through observation, distribution of questionnaires, interviews and documentation. By method of data analysis through descriptive analysis of percentage and simple linear regression. From the results of research researchers note that the motivation has a positive influence on the performance of officers rescuer On The Search And Rescue Office Class B Palu. In addition, the magnitude of the influence of motivation on the performance of officers rescuer Office of Search and Rescue seen from the value of coefficient of determination (R2) of 0.334, which coefficient value is located at the interval of 0.200-0.399, so included in the low category.
Co-Authors Abdul Rivai Abu Rizal Bakri Abu Tjaiya Adriansa, Muhammad Wandi Alamsyah, Andri Amalia, Miftah Amir, Andi Mascura Andi Mascunra Amir Andini, Reski Ano, Jusuf Arifuddin Arifuddin Aura, Audietya Chantieka Bakri, Nuraini Cakranegara, Pandu Adi Dandan Haryono Dandan Haryono Daswati Daswati Erdiyansyah, Erdiyansyah Fachrul Alfajar Fani Fani Fatahillah, Raihan Fatmawati Fatmawati Friscia Novianti Setiawan Hardianti, Dina I Wayan Indrawan Indah Amalia Intam Kurnia Kristian, Kristian Kurniawan, Rendy Kusuma, Elvina Zerlinda M. Mau, Rusli Mardhatilla, Zakia Mastang, Mastang Mertina, Serly Moh. Royfandi Mohammad Arief Bachtiar Mufidah, Sitti Muh Rafi Muh. Nawawi Muhammad Khairil Muhammad Nawawi Muthia Muthia Muzakir Tawil Nabilla, Desyha Nirwana, Dewi Sri Nofitri, Nofitri Nur Agus Salim, Nur Agus Nuraisyah Nuraisyah Pratiwi, Komang Senja Putri, Tenri Ayulia Risal L, Franciscus Saveris Riskiyani, Riskiyani Royna, Nanda Aprilia Samad, Muhammad Ahsan Shadiq Shadiq Siti Nur Aziza Sitti Chaeriah Ahsan Suasa Suasa Suci Handayani, Suci Sudirman Sulthan Zainuddin Sumalki, Sumalki Susanto, Moh.Rusnoto Syahruddin Hattab Syariatudin, Syariatudin syufri syufri Tala’a, Nadia I Veronika, Indah Zulvina