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All Journal Katalogis Sosiohumaniora Jurnal Kebijakan Publik Academica Jurnal Pemikiran Sosiologi Politik Indonesia: Indonesian Political Science Review BJRA (Bongaya Journal of Research in Accounting) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL EDUKASI NONFORMAL PINISI Discretion Review Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal ADMINISTRATOR International Journal of Social Science, Education, Communication and Economics International Journal of Scientific Multidisciplinary Research (IJSMR) JURNAL MULTIDISIPLIN ILMU AKADEMIK
Mustainah Mappatoba
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Social Sciences Other

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Analysis of Public Service Ethics in Population Administration (Case Study of Family Card Making Services at the Palu City Population and Civil Registration Service) Mappatoba, Mustainah; Haryono, Dandan
International Journal of Social Science, Education, Communication and Economics (SINOMICS JOURNAL) Vol. 2 No. 5 (2023): December
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sj.v2i5.220

Abstract

This research aims to analyze public service ethics in population administration, with a focus on the Palu City Population and Civil Registry Service. Problems such as long processing times, unclear procedures, discrimination, unreasonable fees, unresponsive services, poor document quality, non-transparency and corrupt practices in processing Family Cards are the background for this research. The research method used is qualitative with a descriptive approach. Data was collected through in-depth interviews, observation and document analysis. Informants were selected using a purposive sampling technique from various levels in the organizational hierarchy, service applicants, and people who had interacted with population administration. The research results show several important findings. Efficient use of public funds, separation between personal and office property, and implementation of a merit system in employee recruitment and promotion are important aspects that need to be improved. In addition, responsibility, professional standards and accountability in the use of public funds must be improved. Responsiveness to complaints, problems and aspirations of the community is also a key factor in improving public service ethics. It is hoped that this research can contribute to understanding and improving ethical practices of public services in population administration. The practical implications of this research include recommendations for improvements in procedures, policies, and better organizational culture to ensure public services that are more ethical and responsive to community needs.
Manajemen Pemungutan Retribusi Sampah di Kelurahan Taipa, Kecamatan Palu Utara, Kota Palu Mufidah, Sitti; Mustainah, Mustainah; Nawawi, Muh.
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 5 No. 5 (2024): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntaximperatif.v5i5.525

Abstract

Abstrak Pembayaran retribusi sampah dikelurahan Taipa sebagian besar masih dilakukan dikantor kelurahan. Mesikipun saat ini sudah ada aplikasi pembayaran berbasis online melalui aplikasi pakagali.com. Namun Sebagian besar Masyarakat mesih membayar dikantor kelurahan, seharusnya jika saat ini pembayaran retribusi sampah masih terpusat dikantor kelurahan maka sudah seyogyanyah ada manajemen khusus yang mengelolah terkait dengan pemungutan retribusi sampah. Akan tetapi pada kenyataanya fungsi manajemen pegawai dikantor kelurahan Taipa terkait dengan pemungutan retribusi sampah masih belum berfungsi dengan baik. Untuk mengetahui bagaimana manajemen pemungutan retribusi sampah dikelurahan Taipa, Kecamatan Palu Utara, Kota Palu. Maka peneliti menggunakan teori George R Terry (Sukarna, 2011), Perencanaan (planning), Pengorganisasian (organizing), Pengarahan (acunting), Pengawasan (controlling). Metode pengumpulan data dilakukan melalui observasi, wawancara langsung dan dokumentasi. Teknik pemilihan informan menggunakan teknik purposive. Dari hasil penelitian lapangan manajemen pemungutan retribusi sampah dikelurahan Taipa belum efektif. Hal tersebut dikarenakan dari empat aspek menurit George R Terry, satu diantaranya belum efektif yaitu aspek Pengawasan (controlling). Pada aspek pengawasan (controlling) retribusi sampah dikelurahan Taipa masih belum mempunyai standar operasional pelaksanaan (SOP), sehingga tidak ada ukuran dalam penilaian, yang kedua adalah sosialisasi terkait dengan aplisasi pakagali.com belum sampai pada lapisan Masyarakat secara menyeluruh sehingga masih banyak Masyarakat yang belum mengetahui terkait dengan aplikasi tersebut. Kata kunci: Manajemen, Retribusi Sampah, Kelurahan Taipa, Kota Palu Abstract Most of the waste retribution payments in Taipa Village are still made at the village office. Even though there is currently an online-based payment application through the pakagali.com application. However, most of the community still pays at the village office. If the current payment of waste retribution is still centralized at the village office, there should be a special management that manages the collection of waste retribution. However, in reality, the management function of employees at the Taipa urban village office related to the collection of garbage levies is still not functioning properly. To find out how the management of waste retribution collection in Taipa Sub-district, North Palu District, Palu City. So the researchers used George R. Terry's theory (Sukarna, 2011), planning, organizing, directing, and controlling. Data collection methods were carried out through observation, direct interviews, and documentation. Informant selection technique using purposive technique. From the results of field research, the management of collecting garbage levies in Taipa Village has not been effective. This is because of the four aspects of George R. Terry, one of which is not effective, namely the aspect of supervision (controlling). In the aspect of supervision. Keywords: Management, Waste Retribution, Taipa Village, Palu City
Analisis Kualitas Pelayanan Pembuatan SIM Di Polresta Kota Palu Kurniawan, Rendy; Amalia, Miftah; Mardhatilla, Zakia; Mastang, Mastang; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.90

Abstract

Membahas tentang kualitas pelayanan pembuatan SIM di Kota Palu. Penelitian ini menggunakan metode penelitian fieid reseacrh ( penelitian lapangan ) dengan teknik pengumpulan data berupa trianggulasi data dengan cara pengumpulan data berupa observasi, wawancara, dan dokumentasi untuk mendapatkan keabsahan data yang diperoleh dengan pendekatan deskriptif kualitatif. Beberapa hasil dari penelitian ini antara lain (1) Dalam proses pembuatan sim, pemohon diberikan kemudahan untuk mendapatkan SIM (2) Bagi masyarakat yang ingin melakukan perpanjangan sim, polresta palu menyediakan aplikasi SIM sinar untuk membantu mempermudah masyarakat
Kualitas Pelayanan Pembuatan KTP dan Akta Kelahiran Di Kantor DUKCAPIL Provinsi Sulawesi Tengah Kota Palu Riskiyani, Riskiyani; Fani, Fani; Zulvina; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.91

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan di kantor dukcapil provinsi sulawesi tengah kota palu. Penelitian ini menggunakan metode penelitian kualitatif  dengan teknik pengumpulan data dengan cara wawancara dan observasi. Dinas kependudukan dan pencatatan sipil  adalah instansi pemerintah yang bertugas mencatat dan mendaftarkan peristiwa-peristiwa penting dalam kehidupan masyarakat. Fungsi utama dinas kependudukan dan pencatatn sipil  adalah memastikan kepastian hukum bagi individu melalui pencatatan sipil yang akurat dan autentik yang berperan penting dalam administrasi kependudukan dan pembangunan sosial. Dinas kependudukan dan pencatatan sipil  mengelolah data kependudukan, termaksud menerbitkan dokumen seperti kartu tanda penduduk (ktp) dan akte kelahiran dll. Kantor dinas kependudukan dan pencatatan sipil provinsi yang teletak di jln. Pramuka melayani pembuatan ktp dan akte kelahiran .Dokumen penting yang di keluarkan oleh dukcapil provinsi.ktp berfungsi sebagai identitas resmi bagi warga negara indonesia dan asing yang memiliki izin tingkat sedangkan akte kelahiran mencatat peristiwa kelahiran yang penting untuk status hukum individu
Analisis Dampak Pencemaran Udara Akibat Oprasional Tempat Pembuangan Akhir Sampah Di Kelurahan Kawatuna Aura, Audietya Chantieka; Adriansa, Muhammad Wandi; Tala’a, Nadia I; Bakri, Nuraini; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.92

Abstract

Tempat Pembuangan Akhir (TPA) di Kelurahan Kawa Tuna berfungsi sebagai solusi pengelolaan sampah, namun operasionalnya seringkali menimbulkan dampak negatif terhadap lingkungan, terutama pencemaran udara yang berupa bau busuk. Penelitian ini bertujuan untuk menganalisis dampak pencemaran udara dan lingkungan yang dihasilkan dari aktivitas di TPA serta efeknya terhadap kesehatan masyarakat. Metode penelitian yang digunakan adalah analisis kualitatif dengan survei persepsi masyarakat. Hasil penelitian menunjukkan bahwa bau busuk yang dihasilkan dari TPA dapat mengganggu kenyamanan dan kesehatan masyarakat sekitar. Penelitian ini menegaskan perlunya pengelolaan TPA yang lebih baik dan penerapan teknologi ramah lingkungan untuk meminimalkan dampak negatif terhadap kesehatan masyarakat dan lingkungan.
Efektivitas Pengelolaan Sampah Di Kelurahan Mamboro Kecamatan Palu Utara Alamsyah, Andri; Veronika, Indah; Handayani, Suci; Nabilla, Desyha; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.93

Abstract

Pertumbuhan penduduk yang signifikan yang dialami oleh suatu wilayah dapat memberikan pengaruh yang cukup kompleks misalnya dengan meningkatnya volume sampah yang dihasilkan menjadi salah satu pengaruh buruknya. UU No. 18 Tahun 2008 menekankan bahwa semua pihak wajib memprioritaskan pengurangan sampah dengan pelaksanaan 3 R yaitu reuse (menggunakan kembali), recycle (mendaur ulang), dan reduce (mengurangi. Upaya pemerintah di Kelurahan Mamboro belum sanggup memerani permasalahan sampah, sedangkan pada kenyataannya sampah-sampah yang ditimbulkan kian bertambah. Salah satu program metode dalam mengurangi sampah dimana akan dibuang di TPS di berbagai titik, akan tetapi metode tersebut tidak berjalan dengan efektif. Tetapi dengan adanya pemerintah menyediakan penejemputan sampah dirumah masing-masing warga hal ini dapat menjadi solusi untuk menanggunlagi sampah dan lebih efektif daripada warga yang membuang sampah harus ke tempat pembuangan sampah (TPS).
Kualitas Pelayanan Mengajar Guru Dan Implikasinya Terhadap Pembentukkan Karakter Siswa di SD Negeri 8 Mamboro Hardianti, Dina; Royna, Nanda Aprilia; Pratiwi, Komang Senja; Fatahillah, Raihan; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
Jurnal ADMINISTRATOR Vol. 6 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/administrator.v6i2.94

Abstract

Penelitian ini bertujuan untuk menganalisis guna mengetahui kualitas pelayanan mengajar guru dan implikasinya terhadap pembentukan karakter siswa di SDN 8 Mamboro. Pendekatan penelitian ini menggunakan metode kualitatif, dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Subjek dalam penelitian ini adalah guru dan siswa. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan mengajar di SDN 8 Mamboro yaitu mencakup perencanaan pembelajaran, metode pembelajaran, evaluasi belajar yang sudah cukup baik, dan fasilitas yang cukup tetapi perlu ditingkatkan guna untuk memperlancar proses pelayanan pembelajaran dengan lebih baik lagi
ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN TONDO KOTA PALU SULAWESI TENGAH Siti Nur Aziza; Friscia Novianti Setiawan; Indah Amalia; I Wayan Indrawan; Mustainah Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3077

Abstract

Public service is an activity carried out to meet the needs of the community and residets in acchordance with laws and regulation such as those in Law No.25 off 2009 concerning public serice witch states date the state is obliged to serve every citizen to fulfill their basic rights and needs. The purpose of this study is to fine out aboute the quality of public services in the Tondo Village Office Mantikulore Distric, Palu City,Central Sulawesi Province,whether it is in racchordnce with the privision of laws adan regulatiions. Data is analyzed using qualitative research meet hods to determine the quality of public services. In data collection, the methods used are observation,intervius and questinnairies. Based on the results of the study,it can be conceluded that the quality of public services in the Tondo Village Office, Mantikulore Districht, Palu City,Centra Sulawesi Province has been running very well in providing services to the community, hoever,in terms of facilities and infrastructure,its still does not meet th service needs in the village office.
The Effect of Health Service Quality on The Satisfaction of National Health Insurance Participants at The Internal Medicine Polyclinic of Undata Hospital, Central Sulawesi Province Risal L, Franciscus Saveris; M, Mustainah; Nawawi, Muhammad
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 5 No. 6 (2025): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntaximperatif.v5i6.567

Abstract

This study analyzed the impact of health service quality on the satisfaction of National Health Insurance (JKN) participants at the Internal Medicine Polyclinic, Undata Hospital, Central Sulawesi. Using explanatory research with purposive sampling, 96 respondents were selected, and data were collected through observation, literature review, and field studies. Analysis included validity, reliability, normality, and regression tests. Results show that dimensions of service quality—responsiveness (2.129), reliability (2.366), assurance (2.151), empathy (2.067), and tangibles (3.795)—significantly influence JKN participant satisfaction. Overall, service quality accounts for 83.2% of patient satisfaction, with 16.8% influenced by other factors.al-Qur’an method, which became a key linguistic approach in Quranic interpretation.
Effectiveness of Integrated Program Accelerate Reduction of Stunting and Poverty Kusuma, Elvina Zerlinda; M, Mustainah; Kurnia, Intam
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 5 No. 6 (2025): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntaximperatif.v5i6.584

Abstract

The purpose of this study is to analyze the Effectiveness of the Integrated Program for the Acceleration of Stunting and Poverty Reduction (Study in South Dolo District, Sigi Regency. This study uses a qualitative method with a descriptive approach. Data was collected through interviews, observations, and document analysis involving stakeholders such as local government officials, health workers, and community representatives. Based on the results of processing, discussion and analysis of research data, it can be concluded that the Effectiveness of the Program for the Acceleration of Stunting and Poverty Reduction in South Dolo District, Sigi Regency using the theory from Budiani (2007) is quite good when viewed from 2 aspects, namely Target Accuracy, Program Target Determination has been effective in seeing and collecting data on the criteria or categories of infants/toddlers affected by Stunting with their length and height below The normal range of standard height by age (TB/U) after measurement also shows a number below -2 standard deviation (SD). The second is Program Monitoring, the Monitoring Process is carried out periodically after being given additional food assistance by measuring the height and weight adjusted to the initial weight of the infant/toddler to determine the improvement in the development of Stunting infants/toddlers.In conclusion, this program has shown effectiveness in reducing stunting and poverty through systematic targeting and consistent monitoring mechanisms. However, further resource optimization and stakeholder coordination are still needed to maintain the long-term impact of the program
Co-Authors Abu Rizal Bakri Abu Tjaiya Adriansa, Muhammad Wandi Alamsyah, Andri Amalia, Miftah Amir, Andi Mascura Andi Mascunra Amir Andini, Reski Arifuddin Arifuddin Aura, Audietya Chantieka Bakri, Nuraini Cakranegara, Pandu Adi Dandan Haryono Dandan Haryono Daswati Daswati Erdiyansyah Erdiyansyah Fachrul Alfajar Fani Fani Fatahillah, Raihan Fatmawati Fatmawati Friscia Novianti Setiawan Hardianti, Dina I Wayan Indrawan Indah Amalia Intam Kurnia Kurniawan, Rendy Kusuma, Elvina Zerlinda Mardhatilla, Zakia Mastang, Mastang Moh. Royfandi Moh.Rusnoto Susanto Mohammad Arief Bachtiar Mufidah, Sitti Muh Rafi Muh. Nawawi Muhammad Khairil Muhammad Nawawi Muthia Muthia Muzakir Tawil Nabilla, Desyha Nirwana, Dewi Sri Nur Agus Salim Pratiwi, Komang Senja Putri, Tenri Ayulia Risal L, Franciscus Saveris Riskiyani, Riskiyani Royna, Nanda Aprilia Samad, Muhammad Ahsan Shadiq Shadiq Siti Nur Aziza Suasa Suasa Suasa Suasa Suci Handayani, Suci Sudirman Sulthan Zainuddin Sumalki, Sumalki Syahruddin Hattab syufri syufri Tala’a, Nadia I Veronika, Indah Zulvina