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All Journal Jurnal Manajemen dan Agribisnis Jurnal Sosial Ekonomi Pertanian Scan : Jurnal Teknologi Informasi dan Komunikasi Agridevina : Berkala Ilmiah Agribisnis Journal of Business & Banking Proceeding International Conference on Information Technology and Business Media Trend: Berkala Kajian Ekonomi dan Studi Pembangunan AGRIMOR Jurnal Pertanian Terpadu Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis Jurnal Ilmiah Universitas Batanghari Jambi JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) EKONOMIS : Journal of Economics and Business Jurnal Pertanian Agros Jurnal Teknik Pertanian Lampung (Journal of Agricultural Engineering) JURNAL ILMIAH MAHASISWA AGROINFO GALUH JURNAL AGRICA Jurnal Ilmiah Inovasi Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Ilmiah RESPATI Journal of Tropical AgriFood Jurnal Pendidikan dan Konseling JAS (Jurnal Agri Sains) Grouper: Jurnal Ilmiah Perikanan Jurnal Agribisnis Nusantara Science and Technology Proceedings Jurnal Ilmiah Agribios Agrimansion: Agribusiness Management & Extension Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) KARYA: Jurnal Pengabdian Kepada Masyarakat Agroteksos International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Veteran Society : Jurnal Pengabdian Masyarakat Jurnal Ilmiah SOSIO AGRIBIS Tarjih: Agribusiness Development Journal Mediagro Tanjungpura International Journal on Dynamics Economics, Social Sciences, and Agribusiness (TIJDESSA) Buletin Penelitian Sosial Ekonomi Pertanian Fakultas Pertanian Universitas Haluoleo Jurnal Ilmiah Membangun Desa dan Pertanian Jurnal Agrisep
Hamidah Hendrarini
Agribusiness Study Program, Faculty Of Agriculture, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
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Journal : Jurnal Ilmiah SOSIO AGRIBIS

 1 
ANALISIS UJI BEDA TINGKAT EFISIENSI USAHATANI TEBU RAKYAT KREDIT DAN USAHATANI RAKYAT MANDIRI DI KOTA KEDIRI Risqi Firdaus Setiawan; Hamidah Hendrarini
Jurnal Ilmiah Sosio Agribis Vol 23, No 2 (2023): Jurnal Ilmiah Sosio Agribis Vol 23 No 2
Publisher : Study Program of Agribusiness, Faculty of Agriculture, University of Wijaya Kusuma Surabay

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/jisa23220233504

Abstract

This research was conducted to analyze the different levels of efficiency of the People's Credit Sugarcane (TRK) and Mandiri People's Sugarcane (TRM) farming businesses in Kediri City. The method used in determining farmer respondents used the Purposive Sampling method with the consideration of respondents, namely farmers with the Tebu Rakyat Kredit and Tebu Rakyat Mandiri (TRM) partnership pattern. 30 samples were obtained from 3 sub-districts. The data analysis method uses comparative analysis using the t-test, and efficiency between TRK and TRM uses the R/C ratio. The results of this research show that there is a difference in costs between TRK and TRM sugarcane farming, where TRK costs are higher than TRM costs, which are influenced by the amount of land area, the amount of sugarcane productivity, and the value of sugarcane yield. There is a difference in the amount of income between TRK and TRM sugar cane farmers, where TRK income is more significant than TRM costs. There is a difference in the efficiency of partnership sugar cane farming between TRK and TRM farmers, where TRK is more efficient than TRM. Keywords: T-test, Sugarcane, Efficiency, and Farming
STUDI KOMPARATIF KEPUASAN PELANGGAN PADA DUA OUTLET TOMORO COFFEE DI SURABAYA (Studi Kasus di Tomoro Coffee Surabaya): Comparative Study of Customer Satisfaction at Two Tomoro Coffee Outlets in Surabaya (Case Study at Tomoro Coffee Surabaya) Sacharani, Veronika Sheila; Hendrarini, Hamidah; Yuliati, Nuriah
Jurnal Ilmiah Sosio Agribis Vol. 25 No. 2 (2025): Jurnal Ilmiah Sosio Agribis Vol 25 No 2
Publisher : Study Program of Agribusiness, Faculty of Agriculture, University of Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/jisa25220254555

Abstract

Penelitian ini dilatarbelakangi dengan adanya perbedaan kepuasan pelanggan pada outlet Tomoro Coffee UPN dan Tomoro Coffee Tenggilis yang didekati oleh kelarisan sebuah outlet. Penelitian ini menganalisis faktor-faktor yang mempengaruhi tingkat kepuasan pelanggan pada kedua outlet Tomoro Coffee Surabaya tersebut, yang berfokus dengan 3 faktor: kualitas pelayanan, lokasi, dan manajemen waktu. Metode penelitian yang digunakan adalah analisis deksriptif yang mana untuk mengetahui karakteristik pelanggan dan analisis SEM-PLS bertujuan untuk mengetahui apakah dari ketiga faktor signifikan mempengaruhi kepuasan pelanggan pada outlet Tomoro Coffee UPN dan Tomoro Coffee Tenggilis. Hasil penelitian menunjukkan variabel kualitas pelayanan dan lokasi di outlet UPN positif signifikan terhadap kepuasan pelanggan, sedangkan manajemen waktu negatif tidak signifikan. Variabel kualitas pelayanan pada outlet Tenggilis positif tidak signifikan, lokasi positif signifikan, dan manajemen waktu negatif tidak signifikan terhadap kepuasan pelanggan. Nilai R-Square pada outlet UPN sebesar 20.8% dan nilai R-Square pada outlet Tenggilis sebesar 26.7%. Dari nilai R-Square pada kedua outlet menunjukkan variabel yang diteliti dapat diterima. Penelitian ini mengharapkan kedua outlet Tomoro Coffee Surabaya tersebut dapat meningkatkan daya saing dengan memperhatikan tingkat pelayanan, lokasi, serta manajemen waktu guna mencapai kepuasan pelanggan dan mendorong pertumbuhan bisnis yang lebih optimal. Kata kunci: Komparatif, Kepuasan Pelanggan, Tomoro Coffee, Analisis WARP PLS. This research is motivated by the differences in customer satisfaction at the Tomoro Coffee UPN and Tomoro Coffee Tenggilis outlets which are approached by the popularity of an outlet. This study analyzes the factors that influence the level of customer satisfaction at the two Tomoro Coffee Surabaya outlets, which focus on 3 factors: service quality, location, and time management. The research method used is descriptive analysis which is to determine customer characteristics and SEM-PLS analysis aims to determine whether the three significant factors influence customer satisfaction at the Tomoro Coffee UPN and Tomoro Coffee Tenggilis outlets. The results showed that the service quality and location variables at the UPN outlet were significantly positive towards customer satisfaction, while time management was not significant. The service quality variable at the Tenggilis outlet was not significant, the location was significant, and the time management was not significant towards customer satisfaction. The R-Square value at the UPN outlet was 20.8% and the R-Square value at the Tenggilis outlet was 26.7%. The R-Square value at both outlets showed that the variables studied were acceptable. This study expects that the two Tomoro Coffee Surabaya outlets can increase their competitiveness by paying attention to the level of service, location, and time management in order to achieve customer satisfaction and encourage more optimal business growth. Keywords: Comparative, Customer Satisfaction, Tomoro Coffee, WARP PLS Analysis.
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUASAN PELANGGAN SAYUR DAN BUAH DI LOTTE GROSIR WARU SIDOARJO: The Influence of Product Quality and Price on Customer Satisfaction of Vegetables and Fruits at Lotte Grosir Waru Sidoarjo Lamarta, Salsabila Aldita; Hendrarini, Hamidah; Laily, Dona Wahyuning
Jurnal Ilmiah Sosio Agribis Vol. 25 No. 2 (2025): Jurnal Ilmiah Sosio Agribis Vol 25 No 2
Publisher : Study Program of Agribusiness, Faculty of Agriculture, University of Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/jisa25220254663

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan harga terhadap kepuasan pelanggan sayur dan buah di Lotte Grosir Waru Sidoarjo. Penelitian ini dilatarbelakangi oleh adanya penurunan penjualan yang terjadi pada produk sayur dan buah di Lotte Grosir Waru Sidoarjo yang diduga berkaitan dengan kualitas produk dan harga yang ditawarkan. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif. Data dikumpulkan melalui kuesioner yang disebarkan kepada 100 responden yang merupakan pelanggan Lotte Grosir Waru Sidoarjo. Teknik analisis data menggunakan Structural Equation Modeling-Partial Least Square (SEM-PLS). Hasil penelitian menunjukkan bahwa kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Harga juga berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Temuan ini mengindikasikan bahwa peningkatan kualitas produk dan penetapan harga yang kompetitif dapat meningkatkan kepuasan pelanggan yang pada akhirnya dapat mendorong peningkatan penjualan produk sayur dan buah di Lotte Grosir Waru Sidoarjo. Penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi pihak manajemen dalam menyusun strategi pemasaran yang tepat untuk mempertahankan dan meningkatkan loyalitas pelanggan. Kata kunci:  Buah, Harga, Kualitas Produk, Kepuasan Pelanggan, Sayur. This study aims to analyze the influence of product quality and price on customer satisfaction for vegetables and fruits at Lotte Grosir Waru Sidoarjo. This research is motivated by a decline in sales of vegetables and fruits at Lotte Grosir Waru Sidoarjo, which is suspected to be related to the product quality and pricing offered. The research method used is quantitative with a descriptive approach. Data were collected through questionnaires distributed to 100 respondents who are customers of Lotte Grosir Waru Sidoarjo. Data analysis techniques used Structural Equation Modeling-Partial Least Square (SEM-PLS). The results of the study show that product quality has a positive and significant effect on customer satisfaction. Price also has a positive and significant effect on customer satisfaction. These findings indicate that improving product quality and setting competitive prices can increase customer satisfaction, which in turn can encourage increased sales of vegetable and fruit products at Lotte Grosir Waru Sidoarjo. This study is expected to serve as a consideration for management in formulating appropriate marketing strategies to maintain and enhance customer loyalty. Keywords: Fruit, Price, Product Quality, Customer Satisfaction, Vegetables.  
ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI EUSTACIO COFFEE SURABAYA: Analysis of The Effect of Product Quality and Service Quality on Customer Satisfaction at Eustacio Coffee Surabaya Zulian, Venni; Hendrarini, Hamidah; Laily, Dona Wahyuning
Jurnal Ilmiah Sosio Agribis Vol. 25 No. 2 (2025): Jurnal Ilmiah Sosio Agribis Vol 25 No 2
Publisher : Study Program of Agribusiness, Faculty of Agriculture, University of Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/jisa25220254721

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen di Eustacio Coffee Surabaya. Latar belakang penelitian ini didasari oleh meningkatnya tren konsumsi kopi dan pertumbuhan bisnis kedai kopi di kota-kota besar, termasuk Surabaya. Kualitas produk dan pelayanan menjadi dua faktor utama yang memengaruhi loyalitas dan kepuasan pelanggan. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif dan analisis menggunakan Structural Equation Modeling-Partial Least Square (SEM-PLS). Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 100 responden yang merupakan konsumen aktif Eustacio Coffee. Hasil penelitian menunjukkan bahwa kualitas produk memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen, sedangkan kualitas pelayanan juga berpengaruh secara signifikan meskipun lebih rendah dibandingkan kualitas produk. Indikator yang paling dominan dari kualitas produk adalah kelengkapan variasi menu, sedangkan dari kualitas pelayanan adalah daya tanggap karyawan. Berdasarkan temuan ini, pihak Eustacio Coffee diharapkan dapat mempertahankan kualitas produknya dan meningkatkan aspek pelayanan, khususnya dalam hal empati dan bukti fisik. Penelitian ini memberikan kontribusi sebagai acuan bagi pengusaha kedai kopi dalam menyusun strategi peningkatan kepuasan pelanggan yang berkelanjutan. Kata kunci:  Eustacio Coffee, Kualitas Produk, Kualitas Pelayanan, Kepuasan Konsumen. This study aims to analyze the influence of product quality and service quality on customer satisfaction at Eustacio Coffee Surabaya. The research background is based on the increasing trend of coffee consumption and the growth of coffee shop businesses in major cities, including Surabaya. Product and service quality are two primary factors that influence customer loyalty and satisfaction. The research method used is quantitative with a descriptive approach and analysis using Structural Equation Modeling-Partial Least Square (SEM-PLS). Data was collected through a questionnaire distributed to 100 respondents who are active consumers of Eustacio Coffee. The results show that product quality has a positive and significant effect on customer satisfaction, while service quality also has a significant effect, although to a lesser degree than product quality. The most dominant indicator of product quality is the completeness of the product variation, while for service quality, responsiveness of staff is the most notable. Based on these findings, Eustacio Coffee is expected to maintain its product quality and improve service aspects, especially in empathy and physical evidence. This research provides a reference for coffee shop entrepreneurs in developing sustainable strategies for enhancing customer satisfaction. Keywords: Customer Satisfaction, Eustacio Coffee, Service Quality, Product Quality.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PARTISIPASI MASYARAKAT DALAM PENGELOLAAN URBAN FARMING DI KOTA SURABAYA: Analysis of Factors Influencing Community Participation in Urban Farming Management in Surabaya City Ardiansyah, Rico Yanuar; Hendrarini, Hamidah; Santoso, Wahyu
Jurnal Ilmiah Sosio Agribis Vol. 25 No. 2 (2025): Jurnal Ilmiah Sosio Agribis Vol 25 No 2
Publisher : Study Program of Agribusiness, Faculty of Agriculture, University of Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/jisa25220254855

Abstract

Urban Farming menjadi salah satu alternatif solusi untuk mengatasi keterbatasan lahan pertanian di wilayah perkotaan sekaligus mendukung ketahanan pangan. Penelitian ini bertujuan untuk menganalisis tingkat partisipasi masyarakat dalam pengelolaan Urban Farming di Kota Surabaya dengan menekankan aspek ekonomi, ekologi, sosial budaya, edukasi & wisata, serta kesehatan. Penelitian dilakukan pada bulan April–Juni 2025 di tiga kelompok tani di Surabaya Timur dengan melibatkan 50 responden. Data dikumpulkan melalui kuesioner, wawancara, observasi, dan dokumentasi, kemudian dianalisis menggunakan metode Importance Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa secara keseluruhan Urban Farming telah berjalan cukup optimal, terutama pada aspek ekologi, sosial budaya, edukasi & wisata, serta kesehatan, yang memperoleh nilai tinggi pada dimensi kepentingan dan kinerja. Aspek kesehatan menampilkan kesesuaian tertinggi antara harapan masyarakat dan pelaksanaan di lapangan. Sebaliknya, aspek ekonomi masih menunjukkan kinerja terendah dengan gap terbesar, menandakan perlunya penguatan dalam hal pengelolaan hasil, akses pasar, dan pemberdayaan ekonomi komunitas. Dengan demikian, Urban Farming di Surabaya terbukti memberikan manfaat lingkungan, sosial, dan kesehatan yang signifikan, namun perlu strategi lebih lanjut agar kontribusi ekonominya dapat dirasakan secara optimal oleh masyarakat. Kata kunci: Importance Performance Analysis (IPA), Ketahanan Pangan, Kota Surabaya, Partisipasi Masyarakat, Urban Farming. Urban Farming is an alternative solution to address limited agricultural land in urban areas while supporting food security. This study aims to analyze the level of community participation in managing Urban Farming in Surabaya City, focusing on economic, ecological, socio-cultural, educational & tourism, and health aspects. The study was conducted from April–June 2025 in three farmer groups in East Surabaya, involving 50 respondents. Data were collected through questionnaires, interviews, observations, and documentation, then analyzed using the Importance Performance Analysis (IPA) method. The results of the study indicate that overall Urban Farming has been running quite optimally, especially in the ecological, socio-cultural, educational & tourism, and health aspects, which received high scores on the importance and performance dimensions. The health aspect shows the highest satisfaction between community expectations and implementation in the field. Conversely, the economic aspect still shows the lowest performance with the largest gap, indicating the need for strengthening in terms of yield management, market access, and community economic empowerment. Thus, Urban Farming in Surabaya has been proven to provide significant environmental, social, and health benefits, but further strategies are needed so that its economic contribution can be optimally felt by the community. Keywords: Importance Performance Analysis (IPA), Food Security, Surabaya City, Community Participation, Urban Farming  
Co-Authors Adinda Eka Novita Sari Ainul Yaqin Alit, Ronggo Alvian Dwiangga Wijaya Amalia, Hania Putri Ananda, Berliana Adella Andhu Ismail Aziza Anggriawan, Teddy Prima Annisa Lulu Anwar, Nadhif Syathiril Aprilia Tri Wulandari Ardiansyah, Rico Yanuar Aristawati, Diyah Ayu Arnesia Ramadani Putri Mega Azizah, Rika Nur Bilqis, Melinda Cahyasusanti, Ayu Camilla Mumtaza Putri Audria Dewi, Angelina Permata Dewi, Rinawati Dita Atasa Dona Wahyuning Laily Dwi Indah Febriyani Dzulfakar, Rizki Malik Eko Nurhadi Eko Nurhadi Eko Nurhadi Endang Yektiningsih, Endang Ernawati, Ernik Ernoiz Antriyandarti Fadilah, Rizka Putri Fajar, Yunus Abdul Fanny Cezarelia Rahmadani Farikhah Linda Aurantifolia Fatchur Rozci Ferri Nurviyanto Ramadani Firmansyah, Mochamad Hilmy Firza Prima Aditiawan Heri Susanto Heri Susanto Hopid, Hopid Humairatus Shaliha Idhoh Fitriana, Nisa Hafi Iffa Nurwana Widhiyastuti Indah, Pawana Nur Indra Tjahaja Amir Irianto, Oktavyan Dwi Karimullah, Muhammad Kellysasetia, Pradilla Keriapy, Donny Obrial Lamarta, Salsabila Aldita M Samsul Arifien Mahanani, Anajeng Esri Edhi Makrifat, Thiang Mirza Andrian Syah Mu'iz, Mochammad Abdul Mubarokah Mubarokah Mubarokah Muhammad Masyhudi Sirajuddin Makki Muhammad, Hawari Nabila, Naufal Elvia Nafisah Qurrota A’yyun Namira Zayyan Adristi Nindy Fadillah Noor Rizkiyah Nugroho, Sigit Dwi Nur Yunita Puspitasari Nuriah Yuliati Nurul Nurul Prasmita Dian Wijayanti Prasmita Dian Wijayati Purwanti, Arinta Qomariyah, Badriyatul Rahayu, Indah Ratnakanyaka, Meimy Risqi Firdaus Setiawan RIZQA ZALSABILA MULYADI Sacharani, Veronika Sheila Salma Aqila Putri Salsabila, Annisa Ainan Samputri, Ghea Lintang Santoso, Wahyu Saputri, Hanggita Adwaa Saputro, Gilang Cahyo Sari Tondang, Ika Sari, Atika Permata Sayyidati Latifatun Nisa Shafira, Helen Febriana Shofiyatul Jannah Soedarto, Teguh Sri Tjondro Winarno, Sri Tjondro Sri Widayanti SRI WIDAYANTI Sudiyarto Sudiyarto Sundusia, Leyna Syaikhuddin, NorNor Rahmat Syarif Imam Hidayat TAUFIK SETYADI Teti Hariyati, Teti Tondang, Ika Sari Tria Mei Hidayati Verina Anjelita Hutagaol Wahyu Santoso Wahyu Santoso Wahyu Santoso Wardhani, Habsah Al Kautsar Farroha Wati, Dwi Kusuma Widayanti, Sri Widayanti, Sri Yektiningsih, Endang Zuhda Mila Fitriana Zuhda Mila Fitriana Zulian, Venni