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Thalib, Najdah
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Journal : World Psychology

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The Impact of Communication Skills Training Programs on Improving Work Relationships in the Office Environment Thalib, Najdah; Khan, Omar; Aziz, Safiullah
World Psychology Vol. 4 No. 1 (2025)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v4i1.806

Abstract

Effective communication skills are essential for fostering positive work relationships and enhancing collaboration in office environments. However, many employees struggle with communication barriers that hinder their ability to work effectively with colleagues, leading to misunderstandings and reduced productivity. Communication skills training programs have been proposed as a solution to improve interpersonal communication, but their impact on work relationships in the office environment remains underexplored. This study aims to evaluate the effectiveness of communication skills training programs in improving work relationships among employees in office settings. The research employed a pre- and post-intervention survey design, involving 150 employees from various departments in a corporate office. Participants completed assessments on their communication effectiveness and work relationship quality before and after undergoing a 6-week communication training program. The results demonstrated significant improvements in employees’ ability to express themselves clearly, listen actively, and resolve conflicts, which in turn enhanced the quality of their work relationships. Participants reported increased trust, cooperation, and mutual respect in their interactions with colleagues. The study concludes that communication skills training programs can effectively improve interpersonal relationships in the office, leading to a more harmonious and productive work environment.
Co-Authors Antesty, Sella Antoni Antoni Ari Purwanti Arief Yanto Rukmana Aryo Prakoso Aslichah, Aslichah Aziz, Safiullah Basri Modding Boari, Yoseb Cahyo Budi Santoso CNAWP, Rizal Perlambang Diah Hari Suryaningrum Dumiyati Dumiyati Dwi Dersmi Selan Dyah Ayu Suryaningrum Elizar Elizar, Elizar Elya Puspita, Laurensia Firdaus, Gegga Firyant Fuad Gagarin Siregar Hakim Hakim Hanip, Rival Haruni Ode Haryanti, Yuyun Dwi Hotnida Nainggolan Ida Bagus Made Wisnu Parta Judijanto, Loso Juli Arianti Kalla, Rastina Khan, Omar Kiki Farida Ferine Laksniyunita, Wanda Lusianawati, Hayu Made Susilawati Makulua, Korlina Nainggolan, Herrio Tekdi Pandia, Betharia Sembiring Pattiruhu, Claudia Monique Prilosadoso, Basnendar Herry Puspa, Leonora Rachman, Reza Saeful Riris Lawitta Riris Lawitta, Riris Lawitta Riris Riyanti, Apriani Sijabat, Survey Situmorang, Prima Lestari Subroto, Desty Endrawati Suryanti Syaifullah MS Utami, Eva Yuniarti