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Journal : Business Management Research

Impact of NCT Dream's Endorsement and Parasocial Interaction in Driving Purchase Decisions via Brand Awareness Wisnu Mahendri; Madinah Nur Aliyah Rahmah
Business Management Research Vol. 5 No. 1 (2026): January 2026
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of Brand Ambassador, in this case NCT Dream, and Parasocial Interaction on the purchasing decision of Tos Tos Tortilla Chips through the mediation of Brand Awareness. In the marketing context, Brand Ambassador serves to introduce and build brand image in the minds of consumers, while parasocial interaction deepens the emotional closeness between fans and idols, which can influence purchasing behavior. Data were collected through a survey involving 150 respondents who are NCT Dream fans and consumers of Tos Tos products. The results of the analysis using Structural Equation Modeling (SEM) show that Brand Ambassador and Parasocial Interaction have a positive and significant effect on Brand Awareness. Brand Awareness itself has a significant influence on purchasing decisions. Although Brand Ambassador does not have a direct effect on purchasing decisions, its influence can be felt through increased Brand Awareness which then drives purchasing decisions. Conversely, Parasocial Interaction has a direct and indirect effect on purchasing decisions through Brand Awareness. These findings provide insight that celebrity influence in marketing, especially through parasocial interaction, plays an important role in building brand awareness which ultimately influences consumer purchasing decisions.
The Dual Pathways to Customer Recommendation: Service Quality and Perceived Value in the Car Wash Industry Wisnu Mahendri; Muhammad Sidiq
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15879

Abstract

This study examines the distinct mechanisms through which service quality and perceived value drive positive word-of-mouth (WOM), focusing on the mediating role of customer satisfaction among 120 customers of Papak Auto Care in Jombang, Indonesia, utilizing Structural Equation Modeling (SEM-PLS). Findings indicate that both service quality and perceived value significantly influence customer satisfaction, with perceived value exerting a more dominant effect (β=0.531) compared to service quality (β=0.409). Crucially, the study identifies two distinct pathways to WOM: service quality does not have a direct significant impact on WOM (P-value=0.396) but is fully mediated by customer satisfaction (β=0.122) , suggesting that satisfaction is a prerequisite for service quality-driven recommendations. Conversely, perceived value demonstrates a strong and direct significant influence on WOM (β=0.489) , indicating that superior value perception can spontaneously trigger customer advocacy. This research contributes by differentiating the impact of process-based evaluations (service quality) and holistic outcome-based evaluations (perceived value) on WOM, offering strategic implications for service providers to focus on service quality to build satisfaction and proactively enhance perceived value for direct WOM stimulation.
Juridical and Microeconomic Analysis of Franchise Agreements as Business Investment Instruments Moh. Ja’far Sodiq Maksum; Wisnu Mahendri
Business Management Research Vol. 4 No. 2 (2025): July 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i2.15985

Abstract

Franchise agreements are modern business instruments that integrate legal, economic, and ethical aspects within a unified framework of partnership. This study aims to analyze the juridical aspects and microeconomic approach to franchise agreements in Indonesia, using a case study of the agreement between PT Indomarco Prismatama (Indomaret) and its partner. Employing a normative juridical approach and descriptive qualitative analysis, the study finds that franchise agreements are legally valid but often unilateral and marked by an imbalance of contractual power. From an economic perspective, the distribution of incentives and risks remains inefficient and inequitable. Furthermore, the implementation of business ethics remains challenging, particularly in terms of transparency and franchisor's social responsibility toward franchisees. This study recommends policy reform, fairer contract design, and strengthening legal capacity among franchisees to foster a more balanced and sustainable business partnership.
Co-Authors Abdullah Fajarul Munir Abdulloh Efendi , Fahmi Abdulloh Husnan Habibi Achmad Firdiansjah Afif Kholisun Nashoih Agustianingrum, Naning Farida Agustina, Dinda Eka Ahmad Bihar Isyqi Ahmad Taqiyuddin Ahmad Zakaria Ansori Ahmad, Nella Nur Nasyatul Aslina Akhmad Taqiyuddin Al-azizi, Firman Alfatih, Ahmad Daud Alwi, Joni Anandita, Septian Ragil Anggi Indah Yuliana Anggrena, Dania Fia Ansori, Ahmad Zakaria Ansori, M. Rizal Ma’ruf Aprilia, Yayang Inggrit Putri Auliya, Azizah Nur Ayunanda Retno Putri Azizah Azizah Azizah Nur Auliya Baitul Ainun Makin Bayhaki, Imam Bekti Widyaningsih Canggih Nailil Maghfiroh Dianingsih, Nila Dwi Ermayanti Susilo Dwi Ermayanti Susilo Eko Wicaksono Fadhli, Khotim Fahmi Arifin Fatmawati, Heni Nurlia Fauziya, Shofia Lailatul Firosulhaq, Muhammad Habibi, Abdulloh Husnan Hari, Rachmad Heru Totok Tri Wahono Hidayatulloh, Faisol Huda, Saihul Atho Alaul Husen, Siti Amilia Ifta Nur Azah Ilmi Nafiah Ilmi, Lutfia Warkhamna Mujizatul Ina Nikmatul Chasanah Isna Septiani Mariam Istaftihul Unailah Faz ITA RAHMAWATI Ita Rahmawati, Ita Izzudin, M. Husam Junianto Tjahjo Darsono Kartika, Defi Khasanah, Ummi Uswatun Khotim Fadhli Khotim Fadhli Khudzefi, Azam Kusumo, Ahmad Wasis Joyo Laila Nur Fatikha Laila, Lailatus Lailatus Laila Lailatus Sa'adah Lailatus Saadah Liya Rizkiyah Lubis Kurniawan Lubis Kurniawan Lutfiana, Nur Zulaikho M Abdul Rozak M Chafizh Nahdliyul I M Taufiqur Rahman Madinah Nur Aliyah Rahmah Maknun, Luklu'ul Maksum, Muhammad Jafar Sodiq Maratus Sholihah, Maratus Maria Ulfa Marsinem Mas Azzaqiatus Sholiha Maulidiyah, Ananda Zahwa Mochamad Alfianata Pradana Moh Iqlil Al-faqih Moh. Jafar Sodiq Maksum Moh. Ja’far Sodiq Maksum Mohammad Baharudin Muhammad Andi Muhammad Farid Nasrulloh Muhammad Husen, Muhammad Muhammad Ibrahim Muhammad Lutfi Muhammad Sidiq Muhammad Wahid, Abi Mukhammad Yusuf, Mukhammad Musthofiyah, Ayu Nafiah, Ilmi Nasrulloh, Muhammad Nerisa Agenesia Widiyanto Niken PujiAstutik Nur Alful Lailiyah Nur Ghusain Nurus Silfiyana Purba, Darwin Marasi QOMARIYAH, SITI NUR Refisa Gehniarta Rindi Andriyani Rizqiyah, Alfiyatur Rohmatulloh Rohmatulloh Rosita Ainurrochimah Rozzaak Annafi Sa'adah, Lailatus Sari, Dewi Inda Sari, Jihan Dhinar Pradeta Saropah Saropah Siti Amilia Husen Supriono Supriono Susi Indriyani Suwardani, Eka Syafa’ah, Alya Fitriani Talitha Zaidah Azmi Taqiyuddin, Ahmad Taqiyuddin, Akhmad Teguh Febriansyah, Toriq Andana Teguh Prasetyo Teguh Prasetyo Tri Lestari Ummi Uswatun Khasanah Usamah, Fahrezi Ustatik Ustatik Ustatik, Ustatik Vina Fauziah Zaidatur Rizkiyah Zakiah, Dayang Nur Fatihatuz Zalianti, Putri Marsella Zhaki, M. Nur Zulfatul Choiriyah