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Hendri Dunan
Universitas Bandar Lampung
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THE EFFECT OF THE POLRI PRESISI PROGRAM AND DIGITAL COMPETENCE ON FIELD SERVICE PERFORMANCE AT THE DIRECTORATE OF SAMAPTA, LAMPUNG REGIONAL POLICE Eca Viktriani; Hendri Dunan
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Field service performance determines the quality of professional, responsive, and community-oriented policing. This study analyzes the partial and simultaneous effects of the Polri Presisi Program and digital competence on field service performance at the Directorate of Samapta, Lampung Regional Police. A quantitative survey was conducted using saturated sampling of 68 personnel. Data were collected through a five-point Likert questionnaire and analyzed with descriptive statistics and multiple linear regression using IBM SPSS. The Polri Presisi Program had a positive and significant effect on field service performance (B = 0.328; t = 2.931; p = 0.005). Digital competence also had a positive and significant effect (B = 0.720; t = 6.974; p < 0.001) and was the dominant predictor (β = 0.679). Both variables simultaneously affected performance (F = 284.126; p < 0.001) and explained 89.7% of its variance. Strengthening field services therefore requires consistent Presisi implementation integrated with continuous digital competence development.
THE EFFECT OF SERVICE DIGITALIZATION AND EMPLOYEE COMPETENCE ON EMPLOYEE PERFORMANCE WITH DIGITAL LITERACY AS A MODERATING VARIABLE AT THE BANDAR LAMPUNG MEDIUM TAX SERVICE OFFICE Heries Indra; Haninun Haninun; Hendri Dunan
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 8 (2026): Jurnal Riset Multidisiplin Edukasi (Agustus 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i8.2519

Abstract

Digital transformation in tax administration has reshaped service systems, business processes, and employees’ work patterns, requiring both effective digital technologies and appropriate employee competencies and digital literacy. This study examines the effects of service digitalization and employee competence on employee performance and the moderating role of digital literacy at the Bandar Lampung Medium Tax Office. A quantitative explanatory approach was applied to 58 employees using a saturated sampling technique. Data were collected through a Likert-scale questionnaire and analyzed using PLS-SEM with SmartPLS 4 and bootstrapping at a 5% significance level. The results show that service digitalization positively and significantly affects employee performance (β = 0.324; p = 0.0055), while employee competence has a stronger positive and significant effect (β = 0.431; p < 0.001). Digital literacy does not significantly moderate the relationship between service digitalization and performance (β = 0.186; p = 0.1048), but significantly strengthens the effect of employee competence on performance (β = 0.380; p = 0.0016). The model explains 65.90% of the variance in employee performance. These findings highlight the importance of effective technology utilization, continuous competency development, and strengthening digital literacy in supporting employee performance in digital tax administration.  
PENGARUH BUDAYA ORGANISASI DAN KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA PT DEWA PATRIA DI SUMATRA SELATAN Hendri Dunan; Dona Murti Andani
OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Vol 10 No 2 (2026): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/oikos.v10i2.42457

Abstract

In this research, we will look at PT Dewa Patria in South Sumatra to see how leadership and company culture impact worker productivity. All 277 workers were surveyed using a census method, which was used in a quantitative way. Structured surveys utilizing a Likert scale were used to gather data, which was then analyzed using multiple linear regression with the use of SPSS software. The findings demonstrate that strong organizational principles, work standards, and a focus on cooperation all contribute to an environment where people are more invested in their job, produce better outcomes, and take more ownership of their responsibilities. Leadership has a favorable and substantial effect on employee performance, especially when it comes to the leader's capacity to inspire followers, lay out specific goals, and provide personalized assistance. In addition, the results show that leadership and organizational culture both significantly impact employee performance, which supports the idea that a combination of a positive work environment and strong leadership is essential for reaching organizational objectives. In order to foster a more disciplined, performance-oriented, and productive workplace, this research recommends that PT Dewa Patria consistently improve its leadership techniques and organizational culture.
Pengaruh Organizational Citizenship Behavior (OCB) Dan Job Satisfaction Terhadap Kinerja Karyawan Pada PT Adi Sarana Armada TBK Cabang Lampung Hendri Dunan; Siti Mutmainah
Media Informasi Penelitian Kabupaten Semarang Vol. 4 No. 2 (2022): Desember: Media Informasi Penelitian Kabupaten Semarang
Publisher : Badan Perencanaan Pembangunan, Riset dan Inovasi Daerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sinov.v4i2.645

Abstract

The purpose of this study is to ascertain how employee performance at the PT. Adi Sarana Armada Tb. Lampung Branch is impacted by organizational citizenship behavior (OCB) and job satisfaction. PT. Adi Sarana Armada Tb Lampung Branch has a total of 45 employees, and all study participants are drawn from this workforce using census or saturated sample procedures. Multiple linear regression is the data analysis method employed, and the software used is SPSS 25.0 for Windows. Descriptive quantitative research methodology was applied in this study. According to the findings of hypothesis testing, job satisfaction and organizational citizenship behavior (OCB) have a favorable and significant impact on workers' productivity. These two variables have a 38.5% percentage influence on employee performance, with other factors having a 61.5% influence.
Co-Authors . Riswan Abdullah, Agra Adiyasya Agus Purnomo Ahmad Cucus Aldino, M. Farhan Amelia Nurhexsy Saputri Andoni Fornio Barusman Andre Farquar Barusman Anita, Okta Anuar Sanusi Appin Purisky Redaputri Aprinisa Ardansyah ARI KURNIAWAN Asyri Muminatin AULIA RAHMAWATI Ayu Arisma Ayu Kartika Puspa Ayu Sulistiandari Ayunara, Meyta Barmawi, Destriani Aisyah Barusman, Andala R P Bella Shelvia Ningrum Budhi Waskito Budiyah Budiyah Christman Gabe Sahata Sihite Claudio Virginia Capello Dayu Setiawan Defrizal Defrizal Desi Rahmawati Devin Setiadi Dika Hastanto Dimas Alvin Edhi Hidayat Dimas Alvin Edhi Hidayat Dona Murti Andani Dora Rinova Dwi Ambarningrum Dwi Romadhan Eca Viktriani Efridini Ranisa Putri Eka Saputra Alamsyah Elisa Novriana Endani Ekasari Eni Yuliati Eriko Eriko Ernita Arif Esti Suci Yanti Fadila Rama Novita Fany Fany Farhan Aliansyah Fatiya Husna Syarofa Fauzan Fahlevi Felia, Nindy Ferry Simarmata, Marudut Jon Fiqih, Muhammad Rizvy Al Fitri Yaningsih Gabe Sahata Sihite, Christman Habiburrahman Habiburrahman Habiburrahman, Habiburrahman Halim, Bryan Nicholas Handayani, Agustuti Hanindyalaila Pienrasmi Haninun Hartabela, Dadang Hartono, Celine Viona Heries Indra Indah Satria Indra Kesuma Irsandi Iskandar Ali Alam Ismiyati Ismiyati Jayasinga, Heylin Idelia Jenita Sari Jericho, Jericho Joko Aji Nur Setiawan Ketut Agustomi Kevin Roberto Parinussa Khairudin Khairudin Komang Aris Wijaya Limas, Chandra Liyana LIYANA Lukmanul Hakim Lukmanul Hakim M Fitra Iryanto M Yogi Syahputra M. Denu Poyo M. Oktaviannur M. Yusuf S. Barusman Maria Angeline Marzuki Marzuki Mayori, Zsa Zsa Merdiayana Merdiayana Mia Apriyanti Miharto, Febilia Margarita Muhammad Taruna Muhammad Tians Pratama Mulia , Rahmat Mulyadi Mulyadi Mulyadi Mulyadi Munajat Munajat, Munajat Niki Agus Santoso Nikolas Denis Andrian Novendi, Heru Nur Fatah, Praditya Wiradipati Nurjihan Imtinan Nurjihan Imtinan Nuur Rasyid, Satriyawan Okta Ainita Paolo, Clarissa Chandra Prasetya, Bayu Pratama, Restu Yanwar Rahman, Saifur Restu Windi Haryani Restu Yanwar Pratama Ria Arini Ria Sulistiani Robby Yuli Endra Robi Robi Rosni Rosni Safitri, Eva Sangun Subarman, Putra Saputra, Adean Sari, Fifian Permata Sartono Sartono Shanaz Rizkyna Silvia Iin Murni Simarmata, Marudut J.F. Sindi Yuna Sari Siti Adawiah Siti Mutmainah Siti Mutmainah Soewito Soewito Soewito Sri Surya Stepphen Angelo Gunawan Syahputra , M Bintang Syahputra, M. Bintang Tina Miniawati Barusman Tuti Hairani Ulyyanti, Riska Vincen Wiriya Lie Vincent Elisa Karundeng Virginia Capello, Claudio Vonny Tiara Narundana Wardhani, Tantri Kusuma Warganegara, Putri Wawan Hernawan Yana Marisa Yety, Yety Yulia Hesti Zaqiyah, Ulfa Zefri, Muhammad Zetra, Aidinil