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Journal : International Research Journal of Management, IT

Dimension Effect of Tangibles, Reliability, Responsiveness, Assurance, Empathy, Leadership towards Employee Satisfaction Martini, Luh Kadek Budi; Suardana, Ida Bagus Raka; Astawa, I Nengah Dasi
International Research Journal of Management, IT & Social Sciences Vol 5 No 2: March 2018
Publisher : IJCU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21744/irjmis.v5i2.645

Abstract

The present research was intended for analyzing dimension effect of tangibles, reliability, responsiveness, assurance, empathy, and leadership towards employee satisfaction in the University. The objective research was the head office of Public University in Bali. It was a limited population of the civil servants whose minimal working time was one year. The number of samples in the present research was 185. The sampling technique used was stratified proportional random sampling. Data analysis was conducted by using structural equation model supported with AMOS 20.0. The results of data analysis were obtained that only dimension of empathy mastering a significant effect on satisfaction for an internal customer in the University in Bali.
The influence of organizational culture, employee satisfaction, personality, and organizational commitment towards employee performance Kawiana, I Gede Putu; Dewi, Luh Komang Candra; Martini, Luh Kadek Budi; Suardana, Ida Bagus Raka
International Research Journal of Management, IT & Social Sciences Vol 5 No 3: May 2018
Publisher : IJCU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21744/irjmis.v5i3.666

Abstract

The present research was intended at determining the influence of organizational culture, employee satisfaction, and personality towards organizational commitment and employee performance. It was quantitative designed i.e., the relationship of causality for its variable. The research was conducted at Bank Perkreditan Rakyat (BPR) in Bali. The technique of collecting the data was used questionnaires to 135 employees of BPR in Bali. Data were analyzed through Structure Equation Modeling technique in AMOS 22.0 program. The results were obtained (1) the influence of organizational culture variable on organizational commitment was significant; (2) The influence of employee satisfaction variable on organizational commitment was significant; (3) The influence of personality variable on organizational commitment was significant; (4) The influence of organizational culture variable on employee performance interest was significant; (5) The influence of employee satisfaction variable on employee performance was significant; (6) The influence of personality variable on employee performance was significant; and (7) The influence of organizational commitment variable on employee performance was significant.