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Mimin Sundari Nasution
Universitas Riau
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Responsivity of Public Services in Indonesia during the Covid-19 Pandemic Surya Arfan; Mayarni Mayarni; Mimin Sundari Nasution
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 1 (2021): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i1.1638

Abstract

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.
Co-Authors - Afrizal Abdul Mu’ Arif Abdul Sadad Adisti, Suci Afrizal Afrizal AFRIZAL AFRIZAL Afrizal Afrizal Almasdi Syahza Andri Sulistyani Asri Dewi, Asri Ayu Lia Lestari Budi Setiawan Febriansyah Dadang Mashur Dhea Annisa Dira Heriyanti Eka Hariyani Fajriani Ananda Firda Ayuni Safyentri Geovani Meiwanda Gevisioner Hafizah Qorina Hafzana Bedasari Handoko, Tito Harapan Tua R. F. S Harpani, Harpani Hasni, Elsa Herman Herman Hikmatyas Hikmatyas Iis Daryati Ikhsan, Masrul Intania Sitio Istihat, Yusman Iswandi Iswandi Izza Hadiana Jahro, Aqila Yaumil Ginati Jihan Khairifo, Khairifo Leni Yumaida Putri Lili Wulan Sari M. Fadli Daeng Yusuf Manullang, Leonardo Mardiana Evita Sari Mayarni Mayarni Mayarni Mayarni, Mayarni Metananda, Arya Arismaya Meyzi Heriyanto Mohd. Yusuf DM Mukti, Auliya Mutiara Musadad Musadad Nurul Jannatul Putri Olivia Maharani Puja Lestari Puspita , Alisa Putra, Ardiansya Putra, Indra Mardeni Putri Angellia Perdana Putri, Vera Darasni Rahmanto, Fajar Rahmat, Al Fauzi Resa Vio Vani Rhumeta, Rhumeta Ridwan Manda Putra Rinto Rinto Risky Arya Putri Risna " Rusli, Zaili Sarimaloho Sartati " Shoffya Rifda Putri Shoffya Rifda Putri Silitonga, Junita Sisis Aurela Siti Yulia Makkininnawa YD Sonia Anggraini Sujianto Sujianto Sukma, Retno Aliya Permata Surya Arfan Surya Arfan Syarifah Salwa Azzahra Taryono, Taryono Titha Wasyifa Tua Simanjuntak, Harapan Vena Dunya Willya Achmad Yulika, Della Zaili Rusli Zulfarina, Zulfarina Zulkarnaini Zulkarnaini