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All Journal Jurnal Komunikasi Pembangunan JURNAL SISTEM INFORMASI BISNIS Jurnal Teknik TELKOMNIKA (Telecommunication Computing Electronics and Control) Prosiding Semnastek ELINVO (Electronics, Informatics, and Vocational Education) Journal of Information Systems Engineering and Business Intelligence JOIN (Jurnal Online Informatika) Jambura Journal of Informatics RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi Jurnal Pustaka Ilmiah Jurnal Pendidikan Teknologi Informasi dan Vokasional Infotek : Jurnal Informatika dan Teknologi Jurnal Pengabdian kepada Masyarakat Nusantara Jambura Journal of Mathematics Education Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Journal Automation Computer Information System (JACIS) Inverted Research Review: Jurnal Ilmiah Multidisiplin Equivalent: Jurnal Ilmiah Sosial Teknik Indonesian Journal of Multidisciplinary on Social and Technology Diffusion: Journal of Systems and Information Technology RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi Education and Information Technologies (EIT)
Lillyan Hadjaratie
Universitas Negeri Gorontalo
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Penggunaan Think-Aloud Protocol dan Usability Testing untuk Mengidentifikasi Masalah Usability pada Aplikasi E-Commerce Shopee Siti Sabrina Ramadanti Abdul; Lillyan Hadjaratie; Huzaima Mas’ud; Roviana H Dai; Eka Vickraien Dangkua
Research Review: Jurnal Ilmiah Multidisiplin Vol. 5 No. 1 (2026): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2026 - Juli 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v5i1.388

Abstract

The rapid growth of the e-commerce industry requires mobile applications to provide intuitive interfaces that support efficient and satisfying user interactions. Shopee, one of the largest e-commerce platforms in Indonesia, continues to receive user complaints regarding visual density, complex navigation, and excessive interface elements that may increase users' cognitive load. This study aims to evaluate the usability of the Shopee mobile application by employing a mixed-methods approach that combines quantitative and qualitative techniques. Quantitative data were collected using the System Usability Scale (SUS) questionnaire administered to 150 respondents, while qualitative insights were obtained through the Concurrent Think-Aloud (CTA) method involving 10 participants performing representative shopping tasks. The findings reveal an average SUS score of 73.18, indicating a Good usability rating with an Acceptable level of user acceptance. The relatively favorable score is strongly influenced by users' familiarity with the platform, reflecting learned behavior developed through repeated use. However, the qualitative findings identified several usability issues, including the absence of a search feature on the shopping cart page, visual distractions caused by autoplay mechanisms, inconsistent navigation flow, and a suboptimal hierarchy of product information. Based on these findings, this study recommends redesigning the interface hierarchy, minimizing unnecessary visual clutter, introducing contextual search functionality, and simplifying navigation to improve interaction efficiency and overall user experience.
Sistem Informasi Pengelolaan Data Pasien di Klinik Deliyana Dental Care Siti Marwa; Indhitya R. Padiku; Rahmat Taufik R. L Bau; Lillyan Hadjaratie; Alfian Zakaria; Muthia Muthia
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 2 (2026): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk merancang dan mengembangkan Sistem Informasi Pengelolaan Data Pasien berbasis web di Klinik Deliyana Dental Care Gorontalo dengan menggunakan metode pengembangan Waterfall. Selama ini, proses administrasi dan pelayanan pasien di klinik masih dilakukan secara manual menggunakan Microsoft Excel, yang sering menimbulkan kendala seperti keterlambatan pencarian data, risiko kehilangan informasi, dan kurangnya transparansi biaya layanan. Sistem yang dikembangkan pada penelitian ini mencakup fitur pendaftaran online, pengisian dan penyimpanan rekam medis oleh dokter, serta integrasi data keuangan yang dapat diakses secara langsung oleh pasien. Metode Waterfall dipilih karena memiliki tahapan yang sistematis dan terstruktur, yaitu analisis kebutuhan, perancangan sistem, implementasi, pengujian, dan pemeliharaan. Pengujian sistem dilakukan menggunakan metode Black Box Testing untuk memastikan semua fungsi berjalan sesuai kebutuhan. Hasil penelitian menunjukkan bahwa sistem informasi yang dibangun mampu meningkatkan efisiensi pelayanan, mempercepat proses pendaftaran pasien, serta mempermudah pengelolaan data rekam medis dan keuangan di klinik. Dengan diterapkannya sistem ini, Klinik Deliyana Dental Care dapat memberikan pelayanan yang lebih cepat, transparan, dan modern. Selain itu, sistem ini diharapkan menjadi dasar bagi pengembangan sistem informasi kesehatan berbasis digital yang lebih komprehensif di masa mendatang. Sistem ini juga menghasilkan laporan kunjungan real-time, membantu manajemen memantau kinerja klinik, serta dilengkapi autentikasi dan pencadangan data untuk keamanan. Selanjutnya, pengembangan aplikasi mobile dan integrasi dengan BPJS Kesehatan direncanakan.
Sistem Informasi Web Klasterisasi UMKM Kota Gorontalo Menggunakan Algoritma K-Means Syahrul Ridho R Rauf; Indhitya R. Padiku; Rahmat Taufik R. L. Bau; Lillyan Hadjaratie; Eka Vickraien Dangkua
Infotek: Jurnal Informatika dan Teknologi Vol. 9 No. 2 (2026): Infotek : Jurnal Informatika dan Teknologi
Publisher : Fakultas Teknik Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jit.v9i2.34903

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are strategic pillars of the national economy; however, business owners in Gorontalo City still face challenges such as low digital literacy and limited technology adoption. Current government marketing assistance is considered suboptimal because it still relies on a mass mentoring approach (one-size-fits-all), ignoring the heterogeneous maturity levels of each business unit. This study aims to design and develop a web-based information system that automates MSME clustering using the K-Means algorithm while simultaneously acting as a recommendation engine for personalized digital marketing strategies. The software was developed using the linear sequential Waterfall model. The algorithm's processing successfully mapped a population of 112 data points into three functional clusters: Traditional Micro Enterprises (28 units), Developing Small Enterprises (52 units), and Modern Medium Enterprises (32 units). Functionality testing using the Black Box method showed that the system is 100% valid with no errors. Furthermore, interface usability evaluation using the System Usability Scale (SUS) achieved a score of 84.125, earning an "Excellent" rating. This research contributes by providing an integrated system foundation that shifts the government's coaching paradigm from mass promotion to data-driven precision marketing, thereby accelerating the digital transformation of MSMEs objectively and sustainably.
Co-Authors Abdari, Vikky Alamsyah Abdul Aziz Bouty Abdul Haris PanaI Abdulrahmat E Ahmad Abubakar Siddik Hatala Ahmad Azhar Kadim Al Iqbal Bin Salim Alfian Zakaria Andre Alfri Pua Anissa Nurdin Arieana, Isni Ardia H. Arip Mulyanto Assidiq, Muhammad Arif Aulia, Risma Azis, Ilham Abd. Bait Syaiful Rijal Bau, Taufik R. L. Bouti, Nuzran Firmansyah Budiyanto Ahaliki Butsiarah Butsiarah Butsiarah Dai, Roviana Dai, Roviana H. Dangkua, Tri Septiaridzar Datau, Rifky Lutfi Daud, Adi Junaidi Rahman Dian Novian Dizky Ramadani Putri Papeo Djafrie, Novianty Dwinanto, Arif Eka Vickraien Dangkua, Eka Vickraien Evi Hulukati Fhaby Magfirah Mokoagow Gionte, Hariyati H, Haeriani Hanifah Mardlatillah hasdiana, hasdiana Hermila A Hidayat, Syifa Nur’Afni Huzaima Mas’ud Ilham Wahit Ambo Indhitya R Padiku Iren Sukmawati R Ui Ismail, Hamid Iswanto Mohi Jazid Muslich Podungge Kahar, Nurrahmah Fitirani Kahar, Nurrahmah Fitirani Korompot, Mohamad Lutfi Lahay, Sri Nilawaty Lanto Ningrayati Amali Laot, Firman Syahputra Latif, Mahmudin Manda Rohandi Mardlatillah, Hanifah Mas'ud, Huzaima Masaong, Abdul Kadim Mas’ud, Huzaima Melawati Mamonto Meyrin Daud Moh Ramdhan Arif Kaluku Moh. Hidayat Koniyo Moh. Rizwahyudin Tantawi Moh.Ramdhan Arif Kaluku Mohammad Ramdhan Arif Kaluku mohammad syafri tuloli Mohammad V. Lihawa Mokodompit, Cahyadi Rahmansya Mokoginta, Ma'rij Mooduto, Siti Mutmainah Muchlis Polin Muh. Fikri F. Walahe Muhammad Yoswandi Marhaba Muhammad Yunan Tahir Mukhlisulfatih Latief Musa, Viviwidyawati A MUTHIA Muthia Muthia Muthia, Muthia Nada S. Adilah Nancy Katili Niati, Ilham Noval Nikmasari Pakaya Nur Ain Ismail Nur, Athifah Nursiya Bito Pakaya, Ade Aryafitra Pakaya, Jemmy A. Pakaya, Nikmasari Pakaya, Puput Panu, Mohamad Fiqriansyah Paputungan, Moch Icksal Paulutu, Masniyati Puluhulawa, Alda Cahyani Rahman Takdir Rahmat Taufik R. L. Bau Rahmat Taufik R.L Bau Rahmatin, Ulfa Rampi Yusuf Roviana Dai Roviana H. Dai Ryan Loanardo Salahudin Olii Sance A Lamusu Siti Marwa Siti Sabrina Ramadanti Abdul Sitti Suhada Sri Ayu Ashari Suleman, Nadia Safitri Suma, Nur Alim M. Suwandi, Ihsanulfu'ad Suwandi, Ihsanulfu’ad Syahrul Ridho R Rauf Syamsiar, Syamsiar Syamsu Qomar Badu Tajuddin Abdillah Tehusula, Riskiani Ade Putri Toolingo, Nurhayati Tuloli, Mohammad Syafri Umar, Brahmantio Putra Wawan K Tolinggi Yunus, Adinda putri