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All Journal Jurnal Manajemen Terapan dan Keuangan Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business NUSANTARA : Jurnal Ilmu Pengetahuan Sosial At-Tadbir : jurnal ilmiah manajemen Journal of Economic, Management, Accounting and Technology (JEMATech) Jambura Science of Management Jurnal Administrasi dan Manajemen JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JURNAL LENTERA BISNIS Altasia : Jurnal Pariwisata Indonesia Dialektika: Jurnal Ekonomi dan Ilmu Sosial Journal of Enterprise and Development (JED) Revitalisasi : Jurnal Ilmu Manajemen Jurnal Manajemen Bisnis dan Kewirausahaan International Journal of Economics Development Research (IJEDR) Prosiding National Conference for Community Service Project Jurnal Fokus Manajemen Bisnis Jurnal Pengabdian Masyarakat Asia Jurnal Ekuilnomi DEDIKASI PKM Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat juremi: jurnal riset ekonomi Transekonomika : Akuntansi, Bisnis dan Keuangan Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Cakrawala Ilmiah International Journal of Applied Sciences in Tourism and Events KREATIF: Jurnal Pengabdian Masyarakat Nusantara Jurnal Ekonomi dan Bisnis Mamangan Social Science Journal Jurnal Manajemen dan Bisnis Jurnal Pengabdian Masyarakat Bangsa Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Kajian dan Penelitian Umum Ar Rehla: Journal of Islamic Tourism, Halal Food, Islamic Traveling, and Creative Economy Jurnal ilmiah teknologi informasi Asia Bata Ilyas Educational Management Review Jurnal Ekonomi, Manajemen, Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Sinambela, Fitriana Aidnilla
Universitas Internasional Batam
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Journal : JURNAL LENTERA BISNIS

 1 
FAKTOR RESIKO YANG MEMPENGARUHI ONLINE PURCHASE INTENTION YANG DIMEDIASI OLEH TRUST PADA MASYARAKAT KOTA BATAM Raymond Raymond; Renza Fahlevi; Fitriana Aidnilla Sinambela
JURNAL LENTERA BISNIS Vol. 13 No. 2 (2024): JURNAL LENTERA BISNIS, Mei 2024
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v13i2.1056

Abstract

The purpose of this study is to analyze and show the influence of risk factors on the trust of the Batam city community which affects online shopping intentions. This research is quantitative in nature. The population of this research is consumers buying goods through online stores. The sample size of this study was 209 respondents. This research data processing uses the SmartPLS application. The data for this study were obtained from primary and secondary sources, primary data were obtained through questionnaires while secondary data were obtained from sources already available from journals, bulletins, and data from the internet. In analyzing the data, researchers used descriptive analysis methods to analyze respondent demographics and quantitative analysis to test variables and relationships between variables using SPSS. The result of this study is that there is a significant positive influence between financial risk, product risk, social risk, security risk and time risk with trust on Online Purchase Intention in Batam. Trust affects online purchase Intention, when trust can be an intermediary that causes consumers' desire to shop in e-commerce, when the higher the level of store trust can affect consumer confidence as well as the resulting online purchase intention. Keywords: Risk, Online Purchase Intentions, Trust, Batam, e-commerce
FAKTOR YANG MEMENGARUHI NIAT BERKUNJUNG KEMBALI WISATAWAN MEDIS ASAL INDONESIA KE MALAYSIA Dewiangelline, Dewiangelline; Fahlevi, Renza; Sinambela, Fitriana Aidnilla
JURNAL LENTERA BISNIS Vol. 15 No. 1 (2026): JURNAL LENTERA BISNIS, JANUARI 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i1.1882

Abstract

This study aims to analyze the factors influencing the intention of Indonesian medical tourists to visit Malaysia. This study examines the influence of relationship marketing and word of mouth on trust, as well as the influence of trust on revisit intention. The research approach used was quantitative, with data collected through questionnaires distributed to Indonesian medical tourists who had received treatment in Malaysia. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test the relationships between variables. The results showed that all hypotheses were accepted. Relationship marketing and word of mouth had a positive and significant effect on trust, while trust had a positive and significant effect on medical tourists' intention to revisit. These findings confirm that trust is a key factor in shaping medical tourist loyalty. Practically, the results of this study provide input for the Indonesian government and hospital management in formulating policies to strengthen domestic medical tourism by increasing trust and service quality.
KUALITAS MEDIS, LAYANAN DAN HARGA: PENENTU LOYALITAS WISATAWAN MEDIS INDONESIA KE MALAYSIA Cahaya, Wirandry Baja; Fahlevi, Renza; Sinambela, Fitriana Aidnilla
JURNAL LENTERA BISNIS Vol. 15 No. 1 (2026): JURNAL LENTERA BISNIS, JANUARI 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i1.2006

Abstract

This study aims to analyze the influence of medical quality, service quality, and price fairness on satisfaction and their impact on loyalty of Indonesian patients undergoing medical tourism in Malaysia. This study used a quantitative approach with a survey method, where data were collected through structured questionnaires from 200 respondents who had received medical services at several leading hospitals in Malaysia. The data analysis technique was carried out using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) to test the relationship between the study variables. The results showed that medical quality and service quality had a positive and significant effect on patient satisfaction, confirming the importance of diagnostic accuracy, treatment effectiveness, and the professionalism of medical and non-medical personnel in shaping the experience of cross-border medical tourism. In contrast, price fairness did not have a significant effect on satisfaction, indicating that Indonesian patients prioritize clinical outcomes and service quality over price considerations. Furthermore, patient satisfaction was shown to have a very strong and significant influence on loyalty, which was reflected in the intention to return and authorize medical services in Malaysia. These findings provide theoretical and practical support for the development of medical tourism policies, particularly in efforts to strengthen the competitiveness of domestic healthcare services in Indonesia.
Co-Authors -, Hanny Adhitomo Wirawan Agnes Doraresta Khatarina Tokan Agnes Kristy Agriffina, Joicelyn Agustianto Agustianto, Agustianto Alrido Martha Devano Ana Ana Andien Aisyah Putri Andryanto Andryanto Ang, Jessica Friscilla Angela Adriyanti Yang Angelina Trisnauly Angelina Trisnauly Purba Angie Angie Angie, Angie Apriyana , Tirani Ardhany Damanik, Nisa Ardiansyah, Rano Arwin Samuel Averina Zoraya Bal Janatte Raj Kaur Bastanta Sebayang Cahaya, Wirandry Baja Carrolyn Febrianti Celvian Celvian Chyntia Huang Cindy Valentina Delfina Muthia Sabella Dennis Yang Destiana Safitri Dewi Dewi Dewiangelline, Dewiangelline Dian Sabrina Syaharni Dicky Ananta Huns Efrina, Efrina Ella, Monica Elsa Elsa Elvina Enjelica Elzagi, Verliana Emilya Erika Gustian Fauzi Eviyani, Estin Rose Fahlevi, Renza Febby Huang Febiana, Anjela Rini Felix Filbert Fenny Royentricia Ferina Ferina ffy, Ye Flowerensia, Dionna Frentyo Frentyo Fuad Arif Rahman Giorgyna, Giorgyna Helen, Helen Hengky Lau Hennie Selviani Herdinasari , Rensia Ester Herman Herman Inda Meyllya Putri Indah Waty Ingakadijaya, Rahmat Ingkadijaya, Rachmat Jacky Lim Jeffry Kurniawan Jesseline Cheng Jessica Jessica Jesson Lim Jessy Jollyn Jollyn Joy Happy Jones Katrillah, Kesha Kellyn Kellyn Kelvin Kevin, Valeska Lilya Krisnayanti Leonard Suryadi Yusuftan Lestari, Melissa Limgestu, Rico Lisa Teo Lutfy Setia Wahyudi Haqiqi Ali lydia then Lyvia Lyvia M.Arif Rivady Mangkey, Jasica Kristin Marcella, Kenny Mardiana Ng Marthin, Ricko Melissa Melissa Lestari Mia Syafrina Michael Iken Bonar Anju Sibagariang Murtiono, Hendro Nabila Arinov Mey Natasha, Nova Nurhafiza, Emtiqa Nurhafiza, Emtiqa Nurhafiza Nurhayati Balqis Oktalia, Adeline Paolo Tandiono Permata, Nadiva Surya Pradino Kusumo Pratama, Wira Ardhimas Pratiwi, Adzra Afifah Putra, Muhamad Zhabiyan Dwi Putri Saraswati Naufalita Ryanto Putri Tazkia Putri, Amelia Qadri, Rizni Aulia Raisy Raisy, Raisy Raymond Raymond Rensia Ester Herdinasari Rince Monica Hutagalung Risvi, Hellena Rizky Adi Mahendra Rizni Aulia Qadri Rizni Aulia Qadri Ronaldo Calvin Pua Rosalinda Rosalinda Rovina Rudiyanto Rudiyanto Salsabilah Sirait Sarah Ayuandri Togatorop Selina, Selina Sentoso, Antony Serina Serina Sevilla Nadia Amada Shelvina Sheren Angelina Stevani, Stevani Tan, Joyceline Tata Fransiska Putri Tracy Tay Tyana Tyana Tyana, Tyana Vallencia, Vallencia Viony, Viony Vito Vito Wahyudi, Haris Wang, Thalia Whitney Ong Willsen Austin Winson Winson Wirren Chang Wisnu Yuwono Xena Amanda Amanda Yeronica, Fernanda Yuliana Shintia Yunaeni, Enly Yuyu Enjelia