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Journal : International Journal of Economics Development Research (IJEDR)

Mediation Analysis of Satisfaction on Consumer Loyalty of Branded Smartphones in Batam City Joy Happy Jones; Fitriana Aidnilla Sinambela
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 4 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.4280

Abstract

The purpose and purpose of conducting this research is so that researchers and umkm can understand the effect of product quality, brand trust, brand image, perceived value and price on purchasing decisions and loyalty of branded smartphone consumers in Batam City and formulate managerial implications that are applied. The type of research used is a type of survey research based on the results of the questionnaire. This research uses quantitative methods. Based on the results of the study, it was found that there was a significant influence between service quality, brand trust, the price offered, and brand image on customer satisfaction. Then it was found that there was a significant influence between product quality on consumer loyalty mediated by customer satisfaction. It was also found that there was a significant influence between the satisfaction felt by consumers and the loyalty or loyalty given by consumers. And it was found that there was a significant influence between product quality, service quality, brand trust, price, and brand image on loyalty.
Co-Authors -, Hanny Adhitomo Wirawan Agnes Doraresta Khatarina Tokan Agnes Kristy Agriffina, Joicelyn Agustianto Agustianto, Agustianto Alrido Martha Devano Ana Ana Andien Aisyah Putri Andryanto Andryanto Ang, Jessica Friscilla Angela Adriyanti Yang Angelina Trisnauly Angelina Trisnauly Purba Angie Angie Angie, Angie Apriyana , Tirani Ardhany Damanik, Nisa Ardiansyah, Rano Arwin Samuel Averina Zoraya Bal Janatte Raj Kaur Bastanta Sebayang Cahaya, Wirandry Baja Carrolyn Febrianti Celvian Celvian Chyntia Huang Cindy Valentina Delfina Muthia Sabella Dennis Yang Destiana Safitri Dewi Dewi Dewiangelline, Dewiangelline Dian Sabrina Syaharni Dicky Ananta Huns Efrina, Efrina Ella, Monica Elsa Elsa Elvina Enjelica Elzagi, Verliana Emilya Erika Erika Erika Gustian Fauzi Eviyani, Estin Rose Fahlevi, Renza Febby Huang Febiana, Anjela Rini Felix Filbert Fenny Royentricia Ferina Ferina ffy, Ye Flowerensia, Dionna Frentyo Frentyo Fuad Arif Rahman Giorgyna, Giorgyna Helen, Helen Hengky Lau Hennie Selviani Herdinasari , Rensia Ester Herman Herman Inda Meyllya Putri Indah Waty Ingakadijaya, Rahmat Ingkadijaya, Rachmat Jacky Lim Jeffry Kurniawan Jesseline Cheng Jessica Jessica Jesson Lim Jessy Jollyn Jollyn Joy Happy Jones Katrillah, Kesha Kellyn Kellyn Kelvin Kevin, Valeska Lilya Krisnayanti Leonard Suryadi Yusuftan Lestari, Melissa Limgestu, Rico Lisa Teo Lutfy Setia Wahyudi Haqiqi Ali lydia then Lyvia Lyvia M.Arif Rivady Mangkey, Jasica Kristin Marcella, Kenny Mardiana Ng Marthin, Ricko Melissa Melissa Lestari Mia Syafrina Michael Iken Bonar Anju Sibagariang Murtiono, Hendro Nabila Arinov Mey Natasha, Nova Nurhafiza, Emtiqa Nurhafiza, Emtiqa Nurhafiza Nurhayati Balqis Oktalia, Adeline Paolo Tandiono Permata, Nadiva Surya Pradino Kusumo Pratama, Wira Ardhimas Pratiwi, Adzra Afifah Putra, Muhamad Zhabiyan Dwi Putri Saraswati Naufalita Ryanto Putri Tazkia Putri, Amelia Qadri, Rizni Aulia Raisy Raisy, Raisy Raymond Raymond Rensia Ester Herdinasari Rince Monica Hutagalung Risvi, Hellena Rizky Adi Mahendra Rizni Aulia Qadri Rizni Aulia Qadri Ronaldo Calvin Pua Rosalinda Rosalinda Rovina Rudiyanto Rudiyanto Salsabilah Sirait Sarah Ayuandri Togatorop Selina, Selina Sentoso, Antony Serina Serina Sevilla Nadia Amada Shelvina Sheren Angelina Stevani, Stevani Tan, Joyceline Tata Fransiska Putri Tracy Tay Tyana Tyana Tyana, Tyana Vallencia, Vallencia Viony, Viony Vito Vito Wahyudi, Haris Wang, Thalia Whitney Ong Willsen Austin Winson Winson Wirren Chang Wisnu Yuwono Xena Amanda Amanda Yeronica, Fernanda Yuliana Shintia Yunaeni, Enly Yuyu Enjelia