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All Journal Jurnal Manajemen Terapan dan Keuangan Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business NUSANTARA : Jurnal Ilmu Pengetahuan Sosial At-Tadbir : jurnal ilmiah manajemen Journal of Economic, Management, Accounting and Technology (JEMATech) Jambura Science of Management Jurnal Administrasi dan Manajemen JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JURNAL LENTERA BISNIS Altasia : Jurnal Pariwisata Indonesia Dialektika: Jurnal Ekonomi dan Ilmu Sosial Journal of Enterprise and Development (JED) Revitalisasi : Jurnal Ilmu Manajemen Jurnal Manajemen Bisnis dan Kewirausahaan International Journal of Economics Development Research (IJEDR) Prosiding National Conference for Community Service Project Jurnal Fokus Manajemen Bisnis Jurnal Pengabdian Masyarakat Asia Jurnal Ekuilnomi DEDIKASI PKM Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat juremi: jurnal riset ekonomi Transekonomika : Akuntansi, Bisnis dan Keuangan Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Cakrawala Ilmiah International Journal of Applied Sciences in Tourism and Events KREATIF: Jurnal Pengabdian Masyarakat Nusantara Jurnal Ekonomi dan Bisnis Mamangan Social Science Journal Jurnal Manajemen dan Bisnis Jurnal Pengabdian Masyarakat Bangsa Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Kajian dan Penelitian Umum Ar Rehla: Journal of Islamic Tourism, Halal Food, Islamic Traveling, and Creative Economy Jurnal ilmiah teknologi informasi Asia Bata Ilyas Educational Management Review Jurnal Ekonomi, Manajemen, Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Sinambela, Fitriana Aidnilla
Universitas Internasional Batam
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Pengaruh Dimensi Online Service Quality Terhadap Online Loyalty Melalui Mediasi Online Satisfaction Pada Pengguna E-Commerce C2C di Kota Batam Rosalinda Rosalinda; Fitriana Aidnilla Sinambela
At-Tadbir : jurnal ilmiah manajemen Vol 7, No 1 (2023): At-Tadbir: jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v7i1.9143

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari dimensi online service quality terhadap online loyalty melalui mediasi online satisfaction pada pengguna e-commerce C2C di kota Batam. Sampel dalam penelitian ini adalah pengguna yang telah memiliki akun dari salah satu atau lebih e-commerce C2C yang ada dan telah pernah melakukan pembelian minimal dua kali. Jumlah sampel yang diperoleh yaitu sebanyak 354 kuesioner dengan menggunakan non-probability sampling. Pengujian hipotesis dalam penelitian ini menggunakan SEM-PLS (Partial Least Square). Hasil penelitian menunjukkan bahwa terdapat pengaruh signifikan dari dimensi online service quality berupa reliability, efficiency dan web design terhadap online satisfaction. Sedangkan terdapat juga pengaruh tidak signifikan dari dimensi online service quality berupa privacy/security dan responsiveness terhadap online satisfaction. Untuk hasil penelitian pengaruh secara tidak langsung menunjukkan bahwa dimensi online service quality yang terdiri dari reliability, efficiency dan web design memiliki pengaruh signifikan terhadap online loyalty melalui mediasi online satisfaction. Sedangkan, dimensi online service quality berupa privacy/security dan responsiveness tidak memiliki pengaruh signifikan terhadap online loyalty melalui mediasi online satisfaction.
Penerapan Entreprise Resource Planning dan Kinerja Sistem Rantai Pasokan pada PT Unilever Indonesia Tata Fransiska Putri; Destiana Safitri; Putri Tazkia; Sevilla Nadia Amada; Xena Amanda Amanda; Yuliana Shintia; Wisnu Yuwono; Fitriana Aidnilla Sinambela
JUEB : Jurnal Ekonomi dan Bisnis Vol. 2 No. 2 (2023): JUEB: Jurnal Ekonomi dan Bisnis
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dewasa ini, sebuah korporasi harus dapat menciptakan keunggulan yang tidak dimiliki oleh korporasi lainnya. Strategi dinamika perusahaan yang terintegrasi harus sejalan dengan sistem controlling sehingga tim manajer dapat memantau aktivitas perusahaan. Di era teknologi yang sudah lebih maju seperti sekarang ini, sistem informasi sangat penting untuk meningkatkan kinerja suatu perushaan karena mampu mendukung berbagai fungsi disuatu perushaan. Metode penelitian yang diterapkan dalam mengkaji permasalahan ini adalah metode data penelitian secara kualitatif. Pendekatan dilakukan dengan menggunakan pendekatan secara deskriptif. Artikel ini dibuat untuk menganalisis penerapan sistem ERP dan kinerja sistem rantai pasokan pada PT Unilever Indonesia. Sistem yang diterapkan oleh PT Unilever berbasis SAP dan TI dalam rangka meningkatkan efisiensi sistem yang dibuat oleh PT Unilever dan PT Unilever mengimplementasikan program yang biasa dikenal dengan Supplier Quality Management and Assessment Programme (SQMP).
Analisa Penerapan Sistem Enterprise Resource Planning dan Manajemen Rantai Pasokan Pada PT Semen Padang Dalam Meningkatkan Kinerja Perusahaan Rizky Adi Mahendra; Inda Meyllya Putri; Michael Iken Bonar Anju Sibagariang; Nabila Arinov Mey; Pradino Kusumo; Rince Monica Hutagalung; Wisnu Yuwono; Fitriana Aidnilla Sinambela
REVITALISASI : Jurnal Ilmu Manajemen Vol 12 No 1 (2023): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v12i1.3766

Abstract

This study aims to analyze the application of enterprise resource planning and supply chain management systems from PT Semen Padang in improving company performance. Analyzing the obstacles experienced by PT Semen Padang in implementing the ERP system in its business processes. The research method applied in this study is a qualitative method and Secondary Data Analysis (ADS), namely using and analyzing existing data without having to conduct surveys and interviews. The results obtained from this study are that there is an increase in the performance of the company's supply chain by implementing the Enterprise Resource Planning (ERP) system as evidenced by an increase in the amount of cement production in the following year.
The Impact of EWOM on Purchase Intentions by Mediating Brand Image, Satisfaction and Trust in E-commerce in Indonesia Rizni Aulia Qadri; Fitriana Aidnilla Sinambela; Ana Ana
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 13 No. 2 (2023): September 2023
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v13i2.1128

Abstract

Progress in various fields of life always gives rise to new ideas that meet consumer needs, one of which is in the field of trade. With the rapid development of information technology, it provides a more flexible space for business people to reach the market for their products. This has fueled the emergence and development of digital marketing This study aims to analyze the effect of EWOM on Purchase Intention by mediating Brand Image, Satisfaction, and Trust in e-commerce in Indonesia. The object of this study used 288 samples who had shopped through e-commerce. Data analysis used the SmartPLS analysis method. The results of the study show that there is a significant relationship between Electronic Word of Mouth (EWOM) and Purchase Intention. Meanwhile, Brand Image, Satisfaction, and Trust also have a significant effect on Purchase Intention directly or indirectly.
Faktor-Faktor yang Mempengaruhi Tingkat Kepuasan Pelanggan dan Loyalitas Pelanggan Terhadap Layanan Transportasi Online di Kota Batam Adhitomo Wirawan; Putri Saraswati Naufalita Ryanto; Mia Syafrina; Fuad Arif Rahman; Alrido Martha Devano; Fitriana Aidnilla Sinambela
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 11 No 1 (2023): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2023
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v11i1.5410

Abstract

By evaluating and identifying variables from the variables evaluated, this research investigates the complexity of factors that affect users of online transportation services' satisfaction and loyalty. A questionnaire was selected as the data gathering strategy and tool for the quantitative investigation. PLS-SEM, or partial least squares structural equation modeling, was used to analyze the given data. The findings demonstrate that two factors—perceived app benefits and perceived service quality—can be significantly used to predict consumer loyalty and happiness while utilizing online transportation services, particularly Go-ride and Grab bike services. Customer happiness is unaffected significantly by the perceived sales promotion component, but customer loyalty is significantly impacted. Meanwhile, the effect of customer satisfaction on customer loyalty has a positive but insignificant effect.
Pelaksanaan Kegiatan Pemantau Pemilu Pada Lokasi TPS Kelurahan Buliang & Kelurahan Bukit Tempayan Lisa Teo; Kellyn Kellyn; Willsen Austin; Tracy Tay; Hengky Lau; Dicky Ananta Huns; Lyvia Lyvia; Paolo Tandiono; Averina Zoraya; Sheren Angelina; Carrolyn Febrianti; Fenny Royentricia; Celvian Celvian; Indah Waty; Jollyn Jollyn; Ronaldo Calvin Pua; Arwin Samuel; M.Arif Rivady; Vito Vito; Hennie Selviani; Hendro Murtiono; Fitriana Aidnilla Sinambela; Agustianto Agustianto
National Conference for Community Service Project (NaCosPro) Vol 5 No 1 (2023): The 5th National Conference for Community Service Project 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/nacospro.v5i1.8251

Abstract

The coklit process (voter data collection) is an important process in a democratic system. Elections are a means of implementing people's sovereignty, general, honest, and fair. Coklit can improve the preliminary data collection process. In this case, Batam International University students carry out and supervise the implementation of this election monitoring activity in order to increase public participation for the 2024 elections. During the implementation there were a number of discrepancies and obstacles found during the implementation of the activity so that it could not be carried out, namely KTPs of residents who came from outside Batam, found coklit stickers on residents' homes, residents had not been visited by officers before, and residents did not know about coklit or even did not allow coklit activities to be carried out. The efforts made by Batam International University students are to provide socialization to the community and go directly to the field so that the community can actively participate in voting during elections. Overall, elections are the main foundation in a democratic system. Elections have an important role in ensuring public participation in politics, determining leaders who will represent the interests of the state and creating an accountable and transparent government.
ANALISA FAKTOR-FAKTOR YANG MEMPENGANALYSIS OF FACTORS THAT INFLUENCE IMPULSIVE BUYING WITH POSITIVE EMOTION AS A MEDIATORARUHI IMPULSIVE BUYING DENGAN POSITIVE EMOTION SEBAGAI MEDIATOR Melissa Lestari; Fitriana Aidnilla Sinambela
Assets: Jurnal Ekonomi, Manajemen, dan Akuntansi Vol 13 No 2 (2023): Assets : Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/assets.v13i2.41579

Abstract

People's shopping habits had changed in today's business environment, many people make impulse purchases because of their interest in a brand or product that trending at that time. Due to that trends, people now see shopping as a necessity that must be fulfilled, they become more consumptive and make shopping as a lifestyle. The aim of research is to identify factors that influence impulsive buying. The population data used in this research were 230 respondents who used e-commerce in Batam City. Through quantitative research method, the data were tested for hypotheses by processing them with structural equation modeling analysis based on PLS. The results showed impulsive buying is influenced by positive emotion and price discount variables. Meanwhile, impulsive buying is not influenced by variables of fashion involvement, shopping lifestyle, hedonic shopping motivation, and sales promotion. However, positive emotion as a mediator role is able to mediate all variables on Impulsive Buying. The implications of the results can be applied to practitioners in adopting marketing strategies to evoke positive consumer emotions that lead to impulse purchases.
Perancangan dan Implementasi Strategi Pemasaran Digital Pada UMKM Harum Bakery Angie Angie; Renza Fahlevi; Fitriana Aidnilla Sinambela
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 3 No. 4 (2023): Desember : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v3i4.2453

Abstract

The aim of implementing this service program is to help solve the problems faced by MSMES in Batam City, especially in digital marketing. The MSMEs targeted are Harum Bakery which focuses on the bread sector. Previously, Harum Bakery's sales system was still based on a consignment system in minimarkets, markets and supermarkets. Since the beginning, Harum Bakery has only used traditional marketing methods, namely word of mouth. Therefore, in this activity the author will help design and implement digital marketing at Harum Bakery. The method used in this activity is observation and interviews with MSMEs owners. The results of this activity prove that the application of digital marketing can provide many benefits for Harum Bakery, such as increasing revenue or product sales, reaching a wider range of consumers, increasing brand awareness, and being able to compete with other competitors.
FAKTOR RESIKO YANG MEMPENGARUHI ONLINE PURCHASE INTENTION YANG DIMEDIASI OLEH TRUST PADA MASYARAKAT KOTA BATAM Raymond Raymond; Renza Fahlevi; Fitriana Aidnilla Sinambela
JURNAL LENTERA BISNIS Vol. 13 No. 2 (2024): JURNAL LENTERA BISNIS, Mei 2024
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v13i2.1056

Abstract

The purpose of this study is to analyze and show the influence of risk factors on the trust of the Batam city community which affects online shopping intentions. This research is quantitative in nature. The population of this research is consumers buying goods through online stores. The sample size of this study was 209 respondents. This research data processing uses the SmartPLS application. The data for this study were obtained from primary and secondary sources, primary data were obtained through questionnaires while secondary data were obtained from sources already available from journals, bulletins, and data from the internet. In analyzing the data, researchers used descriptive analysis methods to analyze respondent demographics and quantitative analysis to test variables and relationships between variables using SPSS. The result of this study is that there is a significant positive influence between financial risk, product risk, social risk, security risk and time risk with trust on Online Purchase Intention in Batam. Trust affects online purchase Intention, when trust can be an intermediary that causes consumers' desire to shop in e-commerce, when the higher the level of store trust can affect consumer confidence as well as the resulting online purchase intention. Keywords: Risk, Online Purchase Intentions, Trust, Batam, e-commerce
Analisa Pengaruh Penerapan Enterprise Resource Planning (ERP) terhadap Kinerja Supply Chain Management (SCM) pada PT Toyota Astra Motor Wirren Chang; Agnes Doraresta Khatarina Tokan; Delfina Muthia Sabella; Dewi Dewi; Mardiana Ng; Serina Serina; Wisnu Yuwono; Fitriana Aidnilla Sinambela
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 3 (2023): Juni : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (109.437 KB) | DOI: 10.47861/jkpu-nalanda.v1i3.185

Abstract

Technological developments in the world have changed companies to participate in using technology as a means of improving company performance. Companies can implement information technology systems that assist in terms of finance, company audits, and supply chain management (SCM) performance which is called enterprise resource planning (ERP). This study will discuss the effect of implementing ERP on SCM performance at the company PT Toyota Astra Motor. The method used is a qualitative approach and also a study of literature. PT Toyota Astra Motor has implemented an ERP application that is used, namely SAP (Standard Application Product in Data Processing) version ECC 6.0 and also has supply chain management which helps in expediting and accelerating the company's production and marketing processes to meet the needs of their consumers.
Co-Authors -, Hanny Adhitomo Wirawan Agnes Doraresta Khatarina Tokan Agnes Kristy Agriffina, Joicelyn Agustianto Agustianto, Agustianto Alrido Martha Devano Ana Ana Andien Aisyah Putri Andryanto Andryanto Ang, Jessica Friscilla Angela Adriyanti Yang Angelina Trisnauly Angelina Trisnauly Purba Angie Angie Angie, Angie Apriyana , Tirani Ardhany Damanik, Nisa Ardiansyah, Rano Arwin Samuel Averina Zoraya Bal Janatte Raj Kaur Bastanta Sebayang Cahaya, Wirandry Baja Carrolyn Febrianti Celvian Celvian Chyntia Huang Cindy Valentina Delfina Muthia Sabella Dennis Yang Destiana Safitri Dewi Dewi Dewiangelline, Dewiangelline Dian Sabrina Syaharni Dicky Ananta Huns Efrina, Efrina Ella, Monica Elsa Elsa Elvina Enjelica Elzagi, Verliana Emilya Erika Gustian Fauzi Eviyani, Estin Rose Fahlevi, Renza Febby Huang Febiana, Anjela Rini Felix Filbert Fenny Royentricia Ferina Ferina ffy, Ye Flowerensia, Dionna Frentyo Frentyo Fuad Arif Rahman Giorgyna, Giorgyna Helen, Helen Hengky Lau Hennie Selviani Herdinasari , Rensia Ester Herman Herman Inda Meyllya Putri Indah Waty Ingakadijaya, Rahmat Ingkadijaya, Rachmat Jacky Lim Jeffry Kurniawan Jesseline Cheng Jessica Jessica Jesson Lim Jessy Jollyn Jollyn Joy Happy Jones Katrillah, Kesha Kellyn Kellyn Kelvin Kevin, Valeska Lilya Krisnayanti Leonard Suryadi Yusuftan Lestari, Melissa Limgestu, Rico Lisa Teo Lutfy Setia Wahyudi Haqiqi Ali lydia then Lyvia Lyvia M.Arif Rivady Mangkey, Jasica Kristin Marcella, Kenny Mardiana Ng Marthin, Ricko Melissa Melissa Lestari Mia Syafrina Michael Iken Bonar Anju Sibagariang Murtiono, Hendro Nabila Arinov Mey Natasha, Nova Nurhafiza, Emtiqa Nurhafiza, Emtiqa Nurhafiza Nurhayati Balqis Oktalia, Adeline Paolo Tandiono Permata, Nadiva Surya Pradino Kusumo Pratama, Wira Ardhimas Pratiwi, Adzra Afifah Putra, Muhamad Zhabiyan Dwi Putri Saraswati Naufalita Ryanto Putri Tazkia Putri, Amelia Qadri, Rizni Aulia Raisy Raisy, Raisy Raymond Raymond Rensia Ester Herdinasari Rince Monica Hutagalung Risvi, Hellena Rizky Adi Mahendra Rizni Aulia Qadri Rizni Aulia Qadri Ronaldo Calvin Pua Rosalinda Rosalinda Rovina Rudiyanto Rudiyanto Salsabilah Sirait Sarah Ayuandri Togatorop Selina, Selina Sentoso, Antony Serina Serina Sevilla Nadia Amada Shelvina Sheren Angelina Stevani, Stevani Tan, Joyceline Tata Fransiska Putri Tracy Tay Tyana Tyana Tyana, Tyana Vallencia, Vallencia Viony, Viony Vito Vito Wahyudi, Haris Wang, Thalia Whitney Ong Willsen Austin Winson Winson Wirren Chang Wisnu Yuwono Xena Amanda Amanda Yeronica, Fernanda Yuliana Shintia Yunaeni, Enly Yuyu Enjelia