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Agus Darmawan
Prodi Magister Pendidikan Matematika, Pascasarjana, FKIP – UNS
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Reference service user’ satisfaction at the Animal Husbandry Faculty Library, Universitas Padjadjaran Hermansyah, Nono; Mayasari, Novi; Winingsih, Nining; Darmawan, Agus; Ismiraj, Muhammad Rifqi
Jurnal Kajian Informasi dan Perpustakaan Vol 10, No 2 (2022): Accredited by Ministry of Education, Culture, Research and Technology of the Re
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkip.v10i2.32837

Abstract

Reference services satisfaction assessment in libraries are one of the factors that determine the satisfaction of library users. Therefore, periodic improvement and development of reference services is required. This study was aimed to determine the extent of user satisfaction with reference services that have been implemented in the Library of the Faculty of Animal Husbandry, Universitas Padjadjaran. This study employed a quantitative descriptive approach based on survey to 132 respondents representing each academic year. The survey data were analyzed descriptively and presented in graphs. The questions in the survey cover four topics, namely the ease of borrowing and returning procedures, staff performance, reference information access, and library facilities. The results showed that respondents answered satisfied with a consistent level across the topics measured above. Even so, improvements are needed, especially in the aspect of library facilities, which are marked by responses with low scores. Service improvement in these four aspects can generally be focused on changing the paradigm from "library-centered" to "user-centered" by accommodating the expectations and desires of most users. In addition, after conducting training on access to reference collections, respondents answered that the training was considered very useful and was expected to be carried out periodically. In conclusion, users are satisfied with the reference service at the Faculty of Animal Husbandry Library, Universitas Padjadjaran. In addition, the training program on access to library collections has been successfully implemented and felt very useful by respondents and can be categorized as a service improvement activity.
Co-Authors Abdullah Abdullah Adhi Susano Adi , Adi Adi S Agus Darmawan Agus Raharjo Akhmad Amirudin Ali Mustofa Alifariki, La Ode Amin, Ahmad Naufal Andriani, Rina Andriani, Rinita Angga Ajie Permana Arbanisa, Wahyu Asyrafunnisa, Asyrafunnisa Azzahidi, Aufa Syaihan Balumbi, Musthamin Bangun Wijayanto Besse Darmawati Billiandri, Bhayu Birowo, Achmad Bisono Yudanto, Zulfikar Cornelya Hadi, Imaudy Dahmar, Dahmar Desmiati, Putri Diannisa, Ilmi Dwi Tiga Putri, Dwi Tiga Epf. Eko Yulipriyono Farhansyah, Moch Vishal Gustian, Rifaldi Heri Satria Setiawan Hermansyah, Nono Imam Sujadi Indriyani, Silvia Intan Maulida Qorry’ Aina Ipang Setiawan Irnawati Irnawati Ismiraj, Muhammad Rifqi Jamhari Jamhari Kadir, Nurul Tiara Kalam, Izhar Laode, Aswin M. Yogi Riyantama Isjoni Mahmudah, Isnaeni Mansyur, Nurliana Megawati - Mei Lestari, Mei Meilani, Ni'ma Meilani, Nima Melansari, Nur Moch. Kalam Mollah Muhamad Muhamad Muhammad Kusumawan Herliansyah Mutia, A. Khairun Nasiroh, Siti NAWANGNUGRAENI, DEVI ASTRI Nirmala, Andita Novi Mayasari NUR ALAMSYAH Oktarina, Devi Oktariyani, Wulandari Pradanto, Andrean Denni Purnama Indah, Eka Puspitaningrum, Dita Cahya Putra, Hendri Pitrio Rahayu, Nurma Rahmanto, Rahmanto Ramadhan, Rizqy Akbar Revinda, Dea Ridwan, Iwan Muhammad rifa'i, irfan Riyanto, Ari Budi Rohman, Muhammad Rongre, Yohanis Rusmardiana, Ana Sakmar, Moeng Selvi Marcellia Septian, Immanuel Berli Shofo, Puteri Awaliatus Siti Aminah SITI AMINAH Sutomo Sutomo Syamsiah, Syamsiah Syarif Hidayatuloh Tamin AR, Zaini Taswin, Taswin Tommy Soenyoto Tri Atmojo Kusmayadi Utama, Kevin Ricky Wahyuni, Ayu Sri Wibowo, Dwi Kurnia Winingsih, Nining Wiwin Anggriani Salawali Yeti Rohayati