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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Ilmu Manajemen (JIM) Buletin Al-Turas Dinamika Pendidikan Lembaran Ilmu Kependidikan Jurnal Celtic JAM : Jurnal Aplikasi Manajemen JPBM (Jurnal Pendidikan Bisnis dan Manajemen) REFLEKSI EDUKATIKA JABE (Journal of Accounting and Business Education) IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan REiD (Research and Evaluation in Education) Jurnal Akuntansi Aktual LINGUA LITERA : journal of english linguistics and literature JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Assets: Jurnal Akuntansi dan Pendidikan AGROMIX Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Surya Abdimas Jurnal Riset Bisnis dan Investasi Titian: Jurnal Ilmu Humaniora Ilomata International Journal of Management Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat JBMR: Journal of Business and Management Review Edukasi Lingua Sastra International Journal Of Science, Technology & Management (IJSTM) Pasundan International of Community Services Journal (PICS-J) Ilomata International Journal of Management JOURNAL OF ECONOMICS EDUCATION AND ENTREPRENEURSHIP International Journal of Business, Law, and Education Jurnal Pengabdian Masyarakat Indonesia Journal of English Language and Education International Journal of Economy, Education and Entrepreneurship (IJE3) Jurnal Abdi Masyarakat Indonesia Journal of Applied Business, Taxation and Economics Reseach Social Science Studies International Journal of Humanities Education and Social Sciences JRABA Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) International Journal of Applied Business and International Management International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Asian Journal of Management Analytics Governors International Journal of Economics and Management Research Economics and Business Journal Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Journal of Social Science Jurnal bintang manajemen Cendikia: Jurnal Pendidikan dan Pengajaran Jurnal El-Hadhary: Jurnal Penelitian Pendidikan Multidisiplin Nusantara Economics and Entrepreneurships Journals Litera : Jurnal Bahasa dan Sastra Journal of English Education Forum (JEEF) International Journal of Business and Quality Research International Journal of Technology and Education Research Asian Journal of Management, Entrepreneurship and Social Science Civilia: Jurnal Kajian Hukum dan Pendidikan Kewarganegaraan International Journal of Economics and Management Research
Cipto Wardoyo
Universitas Negeri Malang
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Journal : Jurnal bintang manajemen

 1 
Systematic Literature Review: “Service Innovation And Customer Experience” M. Dayat; Sudarmiatin Sudarmiatin; Budi Eko Soetjipto; Cipto Wardoyo
Jurnal Bintang Manajemen Vol 1 No 2 (2023): Juni : Jurnal Bintang Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1392.741 KB) | DOI: 10.55606/jubima.v1i2.1383

Abstract

In today's competitive business environment, customer experience has become an increasingly important factor in determining the success of a business. As a result, businesses are constantly looking for ways to improve the experience of their customers through service innovation. Service innovation refers to the development and implementation of new or improved services that better meet the needs and wants of customers. The objective of service innovation is to provide a unique and differentiated customer experience that sets a business apart from its competitors. Although the importance of service innovation in improving customer experience is widely recognized, there is a lack of clarity on how service innovation can be effectively implemented to enhance customer experience. This systematic literature review (SLR) aims to fill this gap by synthesizing existing research on service innovation and its impact on customer experience.
Systematic Literature Review: “Service Innovation And Customer Experience” M. Dayat; Sudarmiatin Sudarmiatin; Budi Eko Soetjipto; Cipto Wardoyo
Jurnal Bintang Manajemen Vol. 1 No. 2 (2023): Juni : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i2.1383

Abstract

In today's competitive business environment, customer experience has become an increasingly important factor in determining the success of a business. As a result, businesses are constantly looking for ways to improve the experience of their customers through service innovation. Service innovation refers to the development and implementation of new or improved services that better meet the needs and wants of customers. The objective of service innovation is to provide a unique and differentiated customer experience that sets a business apart from its competitors. Although the importance of service innovation in improving customer experience is widely recognized, there is a lack of clarity on how service innovation can be effectively implemented to enhance customer experience. This systematic literature review (SLR) aims to fill this gap by synthesizing existing research on service innovation and its impact on customer experience.
Co-Authors Achmad Maulana Adyaksa Adam Gumilang Rahmawan Adi Sucipto, Adi Aditya Eka Trisnawati Agry Pramita Agung Hariyono Agung Haryono Agus Hermawan Agus Hermawan Agus Salim Mansyur, Agus Salim Agus Wibowo Ahmad Rifki Amar Salahuddin Amoret, Zuvika Andang Saehu, Andang Andini, Nauriyah Andrianto, Ahmad Andryani Andryani Anggini, Novia Dwi Anindya Apriyanti Anwar, Syahlafiya Ar'Reza, Ida Fatmawati Ardiansyah, Edi Irgi Azhar Ibrahim Bagus Shandy Narmaditya Bambang Sugeng Bayu Permata Bety Nur Achadiyah Brillian Rosy Budi Eko Soetjipto Cahya Maulana, Yudha Christine Desideria Jahi Citra Kusuma Dayat, M Dennis Kumala Sari Denny Bernardus Devi Aprilia Ratnasari Dewi Rahayu Diana Tien Irafahmi Dimas Putri Mega Pratesa Djoko Dwi Kusumojanto Dudung Ma'ruf Nuris Dwi Wulandari EF, Abd Hannan Ega Saiful Subhan Ely Siswanto Endang Sri Andayani Erlan Aditya Ardiansyah Erlan Aditya Ardiansyah Ery Tri Djatmika RWW Etika Novitasari Fahriza, Muhammad Fajriyah, Lutfiana Fauzyah, Martizha Fazlur Rahman Rahawarin Fery Dwi Candra Fulgentius Danardana Murwani Hanif Rani Iswari Hanif, Muhammad Nabhan Hari Wahyono Hariyono, Agung Heri Pratikto Ida Fatmawati Ar'Reza Ihsanul Windasari Iis Nurindah Sari Iis Nurindah Sari Iis Ristianingsih, Iis Ika Nur Khomariyah Imanuel Deny Krisna Aji Indah Dzikriah, Sukmawati Jatiperwira, Stefan Yudana Kamaluddin, Mohamad Ihsan Kaulika, Adinya Kalya Khilmatul Mauludah Kurniawan Kusumojanto, Djoko Dwi Laksono Trisnantoro Liestya Padmawidjaja Lisa Rokhmani Listiani, Toneng Ludi Wishnu Wardana Lutfiana Fajriyah Lu’luul Mukaromah M Dayat M. Dayat M. Dayat Madziatul Churiyah Mahmud Mahmud Malina, Yasa Nur Martha, Jefry Aulia Maulana, Muhamad Trian Moliani, Ayuneng Indah Mukti, Muhammad Abdee Praja Mutiara Anggela, Ucha Nailariza Umami Noor Faresi Putra Novia Dwi Anggini Novita Erliana Sari, Novita Erliana Novitasari, Etika Nugraha, Muhammad Fajar Cahya Nujmatul Laily Nur Astaman Putra Nurhasanah Nurholis Nurika Restuningdiah Permanaludin, Udayani pramita, agry Puji Handayati Purwantiningsih, Estu Setyo Putri, Arum Serina Putri, Reni Sovia Putria, Marissa Ramadani, Tri Ramadhani, Jihan Medina Ratna Dwi Nastiti Rayyan Ramadhan, Wildan Restya Dwi Amalia Rheza Hafid Prastia Risnawati Risnawati Rizky Firmansyah Rohim, Ahmad Miftahur Rosmiza Bidin RR. Ella Evrita Hestiandari Ruminda Ruminda Saptaria, Lina Sari, Dennis Kumala Satia Nur Maharani Satrio, Yogi Dwi Septiandari, Fika Sheila Febriani Putri Slamet Fauzan Sri Andayani , Endang Sri Pujiningsih Sri Umi Mintarti Sudarmiatin Sugeng Hadi Utomo Sulis Rochayatun Sunaryanto Syafiq, Alif Muhammad Titin Kartini Umami, Nailariza Ummi Saadah Vega Wafaretta Vindi Kusuma Wardani Wahyu Kawitaning Kinasih Wardana3, Ludi Wishnu Wardani, Vindi Kusuma Windasari, Ihsanul Wisman Wisman, Wisman Yatmikasari, Ika Yoga Mestika Putra Yongky Teguh Setiaji Yongky Teguh Setiaji Yuliani, Syafhara Dewi Yusuf Yusuf