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Journal : ARISTO

Trends and Challenges of Digital Transformation in the Public Sector: Policy Implications for Improving Public Services in Indonesian Fitriani, Fitriani; Nurmandi, Achmad; Lawelai, Herman; Kasiwi, Aulia Nur; Younus, Muhammad
ARISTO Vol 13, No 2 (2025): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i2.11288

Abstract

This research explores trends, challenges and innovations in digital transformation in the public sector, with a focus on its implications in Indonesia. The objectives of this study are to evaluate operational efficiency improvements in public services generated by digital transformation, identify challenges in the implementation of digital technologies, and provide policy recommendations to ensure the sustainability of technology adoption in the Indonesian public sector. The methodology used included a literature review and data analysis from the Scopus database, which was analyzed using VOSviewer to identify key patterns and trends in digital technology adoption in the public sector. The results show that the success of digital transformation depends not only on the adoption of new technologies, but also requires structural changes and organizational culture. Key challenges include resistance to change, the digital divide between urban and rural areas, and infrastructure limitations. This research provides policy recommendations that can accelerate the adoption of digital technologies in Indonesia, particularly through cross-sector collaboration and infrastructure improvements. The findings are expected to serve as a reference for policymakers and practitioners to strengthen the digitalization of public services in a sustainable manner. This research still has several limitations, such as the absence of field studies that directly test the effectiveness of digital transformation in the public sector, as well as analysis of regulations and human resource readiness that still need to be deepened. In addition, the mapping of digitalization trends in Indonesia is still limited to secondary data. For this reason, future research is recommended to conduct surveys or direct interviews with policy makers, strengthen policy analysis, and compare the implementation of digital transformation in other countries so that the strategies formulated are more appropriate and contextual for Indonesia.
Trends and Challenges of Digital Transformation in the Public Sector: Policy Implications for Improving Public Services in Indonesian Fitriani, Fitriani; Nurmandi, Achmad; Lawelai, Herman; Kasiwi, Aulia Nur; Younus, Muhammad
ARISTO Vol 13 No 2 (2025): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i2.11288

Abstract

This research explores trends, challenges and innovations in digital transformation in the public sector, with a focus on its implications in Indonesia. The objectives of this study are to evaluate operational efficiency improvements in public services generated by digital transformation, identify challenges in the implementation of digital technologies, and provide policy recommendations to ensure the sustainability of technology adoption in the Indonesian public sector. The methodology used included a literature review and data analysis from the Scopus database, which was analyzed using VOSviewer to identify key patterns and trends in digital technology adoption in the public sector. The results show that the success of digital transformation depends not only on the adoption of new technologies, but also requires structural changes and organizational culture. Key challenges include resistance to change, the digital divide between urban and rural areas, and infrastructure limitations. This research provides policy recommendations that can accelerate the adoption of digital technologies in Indonesia, particularly through cross-sector collaboration and infrastructure improvements. The findings are expected to serve as a reference for policymakers and practitioners to strengthen the digitalization of public services in a sustainable manner. This research still has several limitations, such as the absence of field studies that directly test the effectiveness of digital transformation in the public sector, as well as analysis of regulations and human resource readiness that still need to be deepened. In addition, the mapping of digitalization trends in Indonesia is still limited to secondary data. For this reason, future research is recommended to conduct surveys or direct interviews with policy makers, strengthen policy analysis, and compare the implementation of digital transformation in other countries so that the strategies formulated are more appropriate and contextual for Indonesia.
Co-Authors Achmad Nurmandi Ahmad Sahide Akbar Nur Aziz Alfinta, Muhammat Alim Aliy, Muhammad Firyal Alnamira Alzarliani, Waode Andy Arya Maulana Wijaya Ansar Suherman, Ansar Anwar Sadat Ashrofil, Muh Asiri, La Asrin Asrin Asrin Asrul Nazar Aulia Kartika Putri Aulia Nur Kasiwi, Aulia Nur Basir, Askal Baulete, Elaine Cecep Nuryadin Cendy Rahmawaty Darlis, Muhammad Akbar Ali Darni Darni Darojatun Andara Desfitha Maharani Putri Doli, La Dyah Mutiarin, Dyah Eka Setia Ningsih Eko Priyo Purnomo Eko Satria Erfina, Erfina Fahrisky, Agi Fani, Wa Ode Farid Yusuf Nur Achmad Farid Yusuf Nur Achmad Farid Yusuf Nur Achmad Ferdi Ferdi Fitriani Fitriani Gazalin, Junaid H a r d i n Hadmar, Ahmad Muhardin Hamjah Bonso Hanafi, Sukwan Hardinda, Hardinda Haris Hasimin Hasimin Hastuti Hastuti Ilami, Ain Husnatul Imron Sohsan, Imron Indah Kusuma Dewi Irwan Ishaq, L.M. Ahsan Jovita, Hazel Jubba, Hasse Kartika Putri, Aulia Kasmaludin L.M. Azhar Sa'ban La Linus La Ode Muhammad Ilham Lestaluhu, Malfira Lia Hanifa Mahyudin Mahyudin Marzuki Maulana, Harry Fajar Mega Seita Misran Misran Muh Askal Basir, Muh Askal muhamad iksan Muhammad Ikbal Muhammad Rizal Ardiansah Putra Mujiono Sairun R Mustar Syamsuddin Nabila Salam Nastia Nastia Nastia Nastia, Nastia Nurfaiza, Nurfaiza Nurlinda Nurlinda, Nurlinda Nursalin, Nursalin Nurtang Nurtang Prakoso, Velandani Restiani, Sitti Ainun Rina Lestari Riski, Riski Rostina Rostina Sa'ban, LM Azhar Salma Salma Salma Samritin Sandi Lubis Saputri, Meri Meliyanti Sa’ban, L.M Azhar Selfianti Faisal Arsik Shintia Yuniarti Suardi, Wahdania Suardi, Wahdania Taedang, Muryanto Tasmin, La Ode Tenorio, Christine B. Tohirin Tohirin Wa Afrianti Wa Ode Sitti Mayang Wijaya, Andi Arya Maulana Wiranto, Dwi Yanto, La Younus, Muhammad Younus, Muhammad Yudarsat, Andre Putra Yusna, Yusna Zainudin, Arif