Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Miracle Journal Of Public Health (MJPH)

Analysis of the Effect of Digital System Integration on Improving Service Quality and Patient Perception at Kabelota Regional Hospital Latu, Saparuddin; Basir, Muhammad; Rahmaniah, Rahmaniah
Miracle Journal of Public Health Vol 8 No 1 (2025): Miracle Journal of Public Health (MJPH)
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph.v8i1.397

Abstract

In the digital era, hospitals are faced with the challenge of improving service quality by integrating digital systems. Although technologies such as SIMRS have begun to be implemented, there are still many obstacles, such as infrastructure limitations and low patient satisfaction, that have not been resolved. This study aims to analyze the effect of digital system integration on service quality and outpatient perceptions at Kabelota Hospital, Central Sulawesi. The study used an associative quantitative approach with a cross-sectional design and a total sampling technique of 125 outpatients. The results of the analysis show that digital system integration has a significant effect on service quality (ρ = 0.000 < 0.05), patient perception (ρ = 0.000 < 0.05), and service quality also affects patient perception (ρ = 0.000 < 0.05). The conclusion shows the importance of infrastructure development, HR training, and system evaluation for hospital service effectiveness.
Co-Authors Abdul Wahid Suleman Agus Susanto Aisyah Nur Sapriati Aisyah Nur Saptriati Amir, Arfenti Andi Irdawati Andi Muh Yagkin P Andi Muh Yagkin Padjalangi A Andi Muh. Yaqkin P Andi Muhammad Yaqkin Andi Muhammad Yaqkin Padjalangi Asjur, Asti Vebriyanti Asnah Marzuki Aziz, Yuliana Bahar, Muhammad Yusuf Bambang, Ayu Wulansari Baso, Bachtiar Dewi Marhaeni Diah Herawati Firdaus Firdaus Firman, Imran Fitrianingsih, Julia Gaffar, Herry Darsim Gajali, Nurdila Haerawati Idris Haerawati Idris, Haerawati Hasmar, Wahyu Nuraini Hasnany, Hasnany Herman, Sriyana Hilmiati Wahid Ikhsan, Mifta Khaerti Jalal, Jalal Jangga Jangga Jangga, Jangga Junita, Nurfitria K, Aswanto M Fais Satrianegara Mahmudah, Rifa’atul Mamat Pratama, Mamat Mansur Mansur Mansur - Mansur Mansur Mansur Marthen Arie Marwan, Ummi Kalsum Muammar Fawwaz Muhammad Basir Muhammad Basir Muhammad Idris Patarai Muhammad Rifai Musdar, Tamzil Azizi Musliani, Musliani Musnur, Aldha Irjayanti Mustamin Nia Putri Citra Ningsih, Nining Ade Nur Afni Ponseng Nurhikmah Nurkamilah, Andi Nurul Inayah Obed Rame Padjalangi, Andi Muh Yagkin Padjalangi, Andi Muhammad Yaqkin Pakinde, Ayisti Pasinggi, Adinda Sari Patarai, Muhammad Idris Pradila Putri, Hardyanti Eka R. Rusli Rahayu, Rita Rahmaniah, Rahmaniah Rifa’atul Mahmudah Rika Handayani Risnah Rosdiana Rosdiana Rosdiana Rosdiana Rusli Safaruddin Santi, Elvira Saputro, Syaifullah Satrianegara, Faiz Siti Helmyati Sri Wulan Rini Sriyanty Sadsyam Supardi, Nurjannah Surya Syarifuddin Syahruddin, Akmal Novrian Syamsidar Syamsuriyati, Syamsuriyati Tamira Tansy Timbuleng Wattimena, Jans Goldman Yagkin Padjalangi, Andi Muh Yaqkin-P, Andi Muh. Yulianti Yulis, Dian Meiliani Yunaldi Yunaldi Zainuddin