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All Journal J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Jurnal Manajemen Indonesia Jurnal Office Journal of Economic, Bussines and Accounting (COSTING) Journal of Humanities and Social Studies Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship MEDIA MANAJEMEN JASA Jurnal Ilmu Manajemen Terapan (JIMT) International Journal Of Science, Technology & Management (IJSTM) Jurnal Riset Ilmu Ekonomi Kontigensi: Jurnal Ilmiah Manajemen Jurnal Sains Manajemen Jurnal Locus Penelitian dan Pengabdian Jurnal Inovasi Masyarakat Jurnal Pengabdian Masyarakat Akademisi Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Journal Economic Business Innovation International Journal of Economics, Business and Innovation Research Fundamental and Applied Management Journal
Ratna Komala Putri
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Neuroscience Social Sciences Transportation

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Deceptive Product Fulfillment, Trust Violation, and Consumer Platform Switching Putri Rahayu; Ratna Komala Putri
Journal Economic Business Innovation Vol. 3 No. 1 (2026): April
Publisher : Inovasi Analisis Data

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69725/jebi.v3i1.364

Abstract

Purpose – This study investigates how deceptive product fulfillment influences consumer platform switching in digital marketplace platforms. Specifically, it examines the effects of product misrepresentation, information asymmetry, seller opportunism, and marketplace promise breach on switching behavior through post-purchase trust violation. Design/methodology/approach – The study adopts a quantitative explanatory survey design using a structured questionnaire. Regression and mediation analyses were applied to examine direct and indirect relationships among deceptive fulfillment perceptions, trust violation, and consumer platform switching. Findings – The findings show that product misrepresentation, information asymmetry, seller opportunism, and marketplace promise breach increase post-purchase trust violation. Trust violation subsequently increases consumer platform switching, confirming its central role in explaining post-purchase behavioral responses. Product misrepresentation and seller opportunism also exert direct effects on switching behavior, whereas information asymmetry and marketplace promise breach operate mainly through trust violation. Originality/value – This study integrates product deception, trust violation, and platform switching into a unified model of e-commerce behavior. It extends post-purchase research beyond satisfaction-based explanations and offers a platform governance perspective on how deceptive fulfillment damages consumer trust and encourages switching behavior.
Pengaruh Stres Kerja dan Kompensasi Terhadap Kinerja Karyawan Studi PT. XYZ Karawang Arlando Putra Arvianto; Ratna Komala Putri
Jurnal Pendidikan Indonesia Vol. 6 No. 3 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i3.7475

Abstract

Sumber daya manusia di suatu perusahaan merupakan salah satu faktor penting dalam mencapai tujuan perusahaan. Kinerja karyawan adalah tingkat produktivitas, efisiensi, dan efektivitas pegawai dalam menjalankan tugasnya. Kelangsungan organisasi atau perusahaan sangat bergantung pada kinerja yang optimal dari para karyawan. Dalam konteks ini, industri manufaktur memiliki peran vital dalam perekonomian Indonesia, dan salah satu perusahaan manufaktur, PT. XYZ di Karawang, Indonesia, menerapkan beberapa strategi untuk meningkatkan kinerja karyawannya. Data dari tahun 2021 hingga 2023 menunjukkan fluktuasi dalam hasil produksi PT. XYZ, yang dapat menjadi indikator penurunan kinerja karyawan. Penelitian ini bertujuan untuk mengeksplorasi hubungan antara stres kerja, kompensasi, dan kinerja karyawan di PT. XYZ. Penelitian ini akan mengukur tingkat stres kerja dan mengevaluasi sistem kompensasi yang ada, serta menganalisis pengaruh kedua variabel tersebut terhadap kinerja karyawan. Teknik pengambilan data dilakukan melalui penyebaran kuesioner kepada minimal 100 karyawan dan wawancara dengan manajer HRD. Teknik analisis data yang digunakan adalah metode statistik deskriptif dan inferensial. Penelitian ini menggunakan metode kuantitatif yang bersifat deskriptif. Objek penelitian adalah karyawan di PT XYZ Karawang, Indonesia. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan jenis purposive sampling. Berdasarkan teori Slovin, sampel penelitian yang diperoleh sebanyak minimal 100 karyawan PT.XYZ. Pengumpulan data dilakukan melalui penyebaran kuesioner, semi-wawancara, dan pengumpulan data sekunder. Data yang terkumpul kemudian dianalisis menggunakan teknik Partial Least Square-Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS untuk menguji variabel yang diteliti. Hasil penelitian menunjukkan analisis deskriptif keadaan stress kerja PT XYZ dikategorikan kurang baik, kompensasi perusahaan dikategorikan kurang tinggi, serta kinerja karyawan dikategorikan baik. Temuan penelitian menunjukkan bahwa stres kerja dan kompensasi berpengaruh positif dan signifikan terhadap kinerja karyawan.
The Influence of Job Satisfaction and Work-Life Balance on Turnover Intentions: A Study of Generation Z Employees in the Hospitality Industry of Dili, the Capital of Timor-Leste Cesaltino Sarmento Soares; Ratna Komala Putri
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 4 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i4.441

Abstract

This study aims to analyze the influence of job satisfaction and work-life balance on turnover intentions in Generation Z employees in the hospitality industry in Dili City, Timor-Leste. The research method used a quantitative approach with a purposive sampling technique involving 202 respondents. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SmartPLS version 4. The results showed that job satisfaction had a positive and significant effect on turnover intentions with a path coefficient of 0.296 (t-statistic = 3.330; p-value = 0.001). In contrast, work-life balance had no significant effect on turnover intentions with a path coefficient of 0.011 (t-statistic = 0.406; p-value = 0.685). The research model has an R² value of 0.959, indicating that 95.9% variability of turnover intentions can be explained by both independent variables. The findings indicate that even though employees are satisfied with their work, they still have a tendency to look for new job opportunities that are more in line with personal aspirations. This research makes a theoretical contribution to understanding the work behavior of Generation Z and its practical implications for human resource management in the hospitality sector.
Training and Self-Efficacy in Lecturers’ Academic Career Development Putri Rahayu; Ratna Komala Putri
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

The academic career progression of permanent lecturers is fundamental to ensuring the quality of higher education. However, a considerable disparity persists between promotion-eligible lecturers and those who submit proposals. This study investigates the impact of training, job motivation, and self-efficacy on the academic career development of permanent lecturers at a private university in Indonesia that experienced institutional relocation. A quantitative descriptive-causal design, incorporating a cross-sectional survey, was employed in the study. A total of 112 permanent lecturers were selected for participation via simple random sampling from a population of 145. The data analysis employed Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings indicated that training (β = 0.345; t = 3.851; p < 0.001) and self-efficacy (β = 0.338; t = 4.346; p < 0.001) had a positive and significant impact on career development, while work motivation was non-significant (β = 0.097; t = 1.121; p > 0.05). Collectively, these three variables accounted for 37.1% of the observed variance in career development (R² = 0.371). These findings suggest that targeted training and enhanced self-efficacy are key factors in accelerating academic careers. Institutions should therefore explicitly link training to career pathways and strengthen psychological and collegial support mechanisms.
Training and Self-Efficacy in Lecturers’ Academic Career Development Putri Rahayu; Ratna Komala Putri
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The academic career progression of permanent lecturers is fundamental to ensuring the quality of higher education. However, a considerable disparity persists between promotion-eligible lecturers and those who submit proposals. This study investigates the impact of training, job motivation, and self-efficacy on the academic career development of permanent lecturers at a private university in Indonesia that experienced institutional relocation. A quantitative descriptive-causal design, incorporating a cross-sectional survey, was employed in the study. A total of 112 permanent lecturers were selected for participation via simple random sampling from a population of 145. The data analysis employed Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings indicated that training (β = 0.345; t = 3.851; p < 0.001) and self-efficacy (β = 0.338; t = 4.346; p < 0.001) had a positive and significant impact on career development, while work motivation was non-significant (β = 0.097; t = 1.121; p > 0.05). Collectively, these three variables accounted for 37.1% of the observed variance in career development (R² = 0.371). These findings suggest that targeted training and enhanced self-efficacy are key factors in accelerating academic careers. Institutions should therefore explicitly link training to career pathways and strengthen psychological and collegial support mechanisms.
Co-Authors Abdillah Hakim Mudrik Adisti, Valdisa Putri Aisah Asnawi Aldilla Iradianty Andina, Farah Sahirah Anton Budi Santoso Aritonang, Rayya Amelia Putri Arlando Putra Arvianto Ayu Fahira Balqis, Khansa Qurratu’ain Cesaltino Sarmento Soares Dede Hertina Dedi Iskamto Devinda Iswari, Zara Dian Indiyati Didi Tarmidi Didin Kristinawati Donni Junipriansa Fajra Octrina Hazriyanto Hazriyanto Indra Taruna Irni Yunita Jihan Nabila Rajwaa Indah Syamsina Jubaidillah, Jubaidillah Kuswoyo Kuswoyo Maria Apsari Sugiat Mendrofa, Yupiter Misael Anju Manata Sinaga Moch Aminudin Hadi Muhammad Raisa Alawi Muliawan Hamdani, Muliawan Natanael Natanael Nidya Dudija Nur’aini, Devita Putri Rahayu Putri Rahayu Ramadhan, Abian Mirza Rike Setiawati Riski Taufik Hidayah Rizkiyah Hidayati Sari, Lidya Puspa Shendy Amalia Siti Aminah Suharnanik Suharnanik Syaifullah Syaifullah TAOFIK HIDAJAT, TAOFIK Teguh Iman Santoso Teguh Iman Santoso Vina S. Marinda YUPITER MENDROFA Yusep Budiansyah