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All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal AKSI (Akuntansi dan Sistem Informasi) Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Innovation in Research of Informatics (INNOVATICS) Jurnal Nasional Manajemen Pemasaran dan SDM Adbis : Jurnal Administrasi dan Bisnis Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Business Analytics (IJBA) International Journal on Advanced Technology, Engineering, and Information System (IJATEIS) Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan Jurnal Teknik Ilmu dan Aplikasi International Journal of Sharia Business Management Journal of Business Management and Economic Development International Journal of Applied Economics, Accounting and Management (IJAEAM) Jurnal Ilmiah Ekonomi dan Manajemen JEBD JURNAL RUMPUN MANAJEMEN DAN EKONOMI JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Jurnal Pengabdian Kepada Masyarakat Jejak digital: Jurnal Ilmiah Multidisiplin
Afandi, Yosi
Politeknik Negeri Malang
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PELATIHAN SISTEM INFORMASI SIMPAN PINJAM PADA KOPERASI WANITA MIFTAHUL JANNAH DI KABUPATEN TULUNGAGUNG Maskur; Yosi Afandi; Nilawati Fiernaningsih; Pudji Herijanto; Yulis Nurul ‘Aini
Jurnal Pengabdian kepada Masyarakat Vol. 9 No. 1 (2022): JURNAL PENGABDIAN KEPADA MASYARAKAT 2022
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/jabdimas.v9i1.141

Abstract

Current technological developments require human resources to be able to follow the use of technology. One of the technological developments that is quite widely used is information systems. An information system is a system within an organization that meets the needs of daily transaction processing, supports operations, is managerial and strategic activities of an organization and provides certain outside parties with the necessary reports. Miftahul Jannah Women's Cooperative currently still uses a manual savings and loan system, so the possibility of data errors is still quite large and services to members take a relatively long time. This information system for women aims, among other things, to help facilitate cooperative officers and administrators in completing their duties to serve members easily and quickly, to improve services to members. The development of this cooperative information system uses the RAD (Rapid Application Development) method, the Lecture Method and the Training Method. The RAD method is used for the process of forming an information system, the RAD method is a system development that prioritizes the speed of development through the involvement of the user or users in the use of a series of systems so that the possibility of system errors can be minimized, the Lecture and Training Method is used to provide explanations to the cooperative management about how to operate system, thus human resources can be trained to be able to use the use of technology.
BIMBINGAN DAN PELATIHAN TENTANG ETIKA KOMUNIKASI PADA ANGGOTA PKK RW 01 KELURAHAN JATIMULYO KECAMATAN LOWOKWARU KOTA MALANG Mahmudatul Himmah; Lilies Nur Ainie; Muhamad Muwidha; Yosi Afandi; Arni Utamaningsih
Jurnal Pengabdian kepada Masyarakat Vol. 8 No. 2 (2021): JURNAL PENGABDIAN KEPADA MASYARAKAT 2021
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan bimbingan dan pelatihan tentang Etika komunikasi kepada masyarakat khususnya kaum wanita yang terkelompok dalam kegiatan sosial kemasyarakatan khususnya kelompok PKK. Sesuai dengan tujuan dari organisasi ini adalah untuk memberikan pendidikan kesejahteraan keluarga dan masyarakat secara intensif agar para ibu-ibu sebagai pendidik paling pertama di keluarga dan anak- anaknya dirumah serta lingkungan masyarakat pada umumnya Metode yang digunakan dalam kegiatan pengabdian ini adalah ceramah dan tanya jawab, yaitu penyampaian materi tentang pentingnya etika komunikasi dan cara mengembangkannya. Selain ceramah juga dilakukan diskusi dan Tanya Jawab untuk memberikan kesempatan kepada peserta dalam memahami materi yang disampaikan. Hasil dari kegiatan ini adalah bahwa para peserta memperoleh wawasan dan pemahaman (kognisi) tentang pentingnya etika komunikasi serta cara mengembangkan diri khususnya dalam menghadapi perkembangan kehidupan di era teknologi ini, sehingga dapat menerapkan etika yang baik dalam berkomunikasi di kehidupan sehari-hari baik di lingkungan masyarakat maupun lingkungan bisnis, secara langsung maupun melaui media sosial serta mudah beradaptasi dengan perkembangan teknologi
BIMBINGAN DAN PENYULUHAN TENTANG PENTINGNYA LOYALITAS PELANGGAN MELALUI KUALITAS PELAYANAN PADA BENGKEL SUDIMORO DIESEL DI MALANG Joko Samboro; Zubaidi Zubaidi; Abdullah Helmy; Yosi Afandi; Musthofa Hadi
Jurnal Pengabdian kepada Masyarakat Vol. 10 No. 2 (2023): JURNAL PENGABDIAN KEPADA MASYARAKAT 2023
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v10i2.3879

Abstract

The purpose of this PKM is to find the problems faced by the Sudimoro Diesel workshop business on Jalan Sudimoro Dalam No.35 RT.6 RW.7 Sudimoro, Kel. Mojolangu, Kec.Lowokwaru Malang City and at the same time provide the right solutions in order to achieve increased knowledge and skills in the field operational, especially in the field of marketing management, especially Service Quality and Customer Loyalty. The methods used are: observation, to observe activities carried out both in the field of marketing, then interviews, explored to find problems and solutions that will be offered and simulations, to find the most appropriate alternative to market goods more effectively. With the completion of this service program, entrepreneurs are expected to pay attention to how to make customers satisfied, then customers voluntarily recommend to others, and customers will return to the garage, if in the future they have problems with their cars, Partners are expected to pay attention to aspects of service quality, such as: appearance when serving customers, especially the clothes still haphazard, then given a uniform, there is no place to sit/wait then made a place.
PELATIHAN SISTEM INFORMASI ADMINISTRASI KEUANGAN PADA KOPERASI WANITA MIFTAHUL JANNAH DI KABUPATEN TULUNGAGUNG Maskur Maskur; Yosi Afandi; Nilawati Fiernaningsih; Pudji Herijanto; Yulis Nurul Aini
Jurnal Pengabdian kepada Masyarakat Vol. 10 No. 2 (2023): JURNAL PENGABDIAN KEPADA MASYARAKAT 2023
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v10i2.4826

Abstract

Miftahul Jannah Women's Corporation in Tulungagung District, as a representative of micro-enterprises at the local level, faces various challenges in managing financial administration. Lack of knowledge of financial administration information systems is a major obstacle to improving the efficiency and transparency of co-operative financial management. Therefore, there is a need to train the financial administration information system to empower cooperatives and improve competitiveness. Training the financial management information system is a strategic solution to overcome the obstacles faced by the Miftahul Jannah Women's Corporation. Through a participatory approach, participants are involved in an understanding of the basic concepts of financial information technology, the use of financial software, and practical applications in a cooperative context. This approach is designed to accommodate a diverse level of digital literacy among participants. The training is designed with structured phases, including theory exposure, practical demonstration, and simulation training sessions. After the training, there was a significant improvement in the participants' ability to manage the co-operative financial administration. They are able to use financial software smoothly, compile accurate financial reports, and make better financial decisions. Positive impacts are also seen in increased transparency, accountability, and confidence among co-operative members. This training not only benefits the operational level of cooperatives but also empowers the economy of micro-enterprises in the region. With increased financial management capabilities, cooperatives can be more effective in managing resources, increasing production, and expanding market share. This empowerment contributes to local economic growth and improved welfare of co-operative members.
SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Fauzi, Ahmad
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 2 No. 4 (2023): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v2i4.986

Abstract

Since customer support is time-limited, chatbot programs can assist potential online store visitors before they make a purchase. The general public cannot always answer inquiries or respond to customer requests. Virtual customer support allows potential customers to contact vendors regarding products they wish to purchase. This technology is very helpful in providing quick and accurate answers to various customer concerns and issues. The study focuses on the online retail environment where customer support is crucial for potential buyers before making a purchase. The Artificial Intelligence Markup Language (AIML) and Semantic Ontology were used by A.L.I.C.E. (Artificial Internet Linguistic Computer Agency) to develop an AI chatbot application. There are no online stores that use virtual customer service (chatbots) for customer support, so Batik Cloth, an application that offers batik textiles for sale in Malang, was chosen as the online store chatbot application for this study. Creating a chatbot with semantic capabilities involves using ontologies to process queries with more precise meaning. It achieves 92% accuracy for 15 types of relevant queries and responses, followed by 10 frequently asked questions as answers. Created by a potential buyer. Virtual customer support systems (chatbots) can respond to queries with similar terms or meanings by employing ontologies and semantics to deliver answers that fit the queries.
PENGARUH CITRA PERUSAHAAN, PROMOSI ONLINE BERBASIS MEDIA SOSIAL DAN KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH. STUDI KASUS PADA NASABAH PT. BANK PAPUA YANG DI KOTA MALANG Yakomina Mabel; Yosi Afandi
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 1 No. 1 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v1i1.1155

Abstract

Industri perbankan memegang peranan yang sangat strategis karena kegiatan perekonomian suatu negara khususnya dalam industri perbankan tidak terlepas dari sebuah alur lalu lintas pembayaran uang. Tingkat kesuksesan bank di pengaruhi dengan seberapa besar kepuasan yang dirasakan melalui citra perusahaan promosi online berbasis media sosial dan kualitas layanan terhadap kepuasan nasabah. Studi kasus pada nasabah Bank Papua yang di Kota Malang, metode penelitian yang digunakan dalam penelitian adalah kuantitatif di laksanakan pada bulan April 2023. Populasi sebanyak 90 orang, data primer dan sekunder kemudian di analisis menggunakan teknik analisa deskriptif berbentuk analisa statistik dengan bantuan aplikasi SPSS. Hasil penelitian ini dikumpulkan melalui kuisioner yang diproses dan di analisis dengan menggunakan Regresi linear Berganda dan melakukan uji kualitas data yang digunakan adalah uji validitas dengan menggunakan Corrected Item total dan uji reabilitas menggunakan Cronbach Alpha. Untuk uji hipotesis dalam penelitian ini.Peneliti menggunakan uji t, dan uji F, serta melakukan uji determinasi, hasil penelitian ini menunjukan bahwa terdapat pengaruh positif variabel citra perusahaan, promosi online berbasis media sosial, dan kualitas layanan terhadap variabel kepuasan nasabah (Y). Demikian secara persial ada pengaruh yang signifikan antara citra perusahaan (X) terhadap variabel kepuasan nasabah. Pada PT. Bank Papua.
PENGARUH BRAND AMBASSADOR DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PENGGUNA ERIGO DI KOTA SURABAYA Muhammad Ali Akbar Jasmine; Yosi Afandi
JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Vol. 1 No. 3 (2024): September
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jaem.v1i3.2469

Abstract

This research was quantitative This study used primary data taken from questionnaires distributed to 102 respondens obtained through the purposive sampling technique. The responden were customer who purchased Erigo products. The data analysis of this study used multiple regression analysis. The free variable consist of of Brand Ambassador and Price while the bound variable was the purchase decision. The results of this study showed that Brand Ambassadors influence the purchasing decisions. The prices affect the purchase decisions. The product quality and price affect purchasing decisions at Erigo in Surabaya City. Based on the results of this study, Erigo should increase the quality and prices because the variables Brand Ambassador and price have a dominant influence in influencing the purchasing decisions. and it can influence consumers to buy. From the results of this study, it can be concluded that Erigo has used Arif Muhammad to lure consumers to make purchases at prices that can be reached by consumers, so that it can influence purchasing decisions
ONLINE STORE INTEGRATION WITH INTELLIGENT CHATBOT AND SEMANTIC-BASED PRODUCT SEARCH TO IMPROVE SERVICES Maskur, Maskur; Afandi, Yosi; Fauzi, Ahmad; Herijanto, Pudji
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 3 No. 4 (2024): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v3i4.1453

Abstract

The integration of online stores with chatbots is something that must be done so that chatbot answers are able to customize customer needs. Semantic-based product search is done to find products according to the context sought so that it will help customers find their products. The integration between online stores with intelligent chatbots and semantic-based search can significantly improve the user experience in online shopping. An intelligent chatbot assists users in finding products quickly, providing relevant product information, and addressing customer queries or concerns directly. Semantic-based search allows users to find products more accurately based on their context and preferences. The integration of online stores with intelligent chatbots and semantic-based search has great potential to improve services in the context of e-commerce. The cosine similarity method is used to give weight to each search result obtained, so that the search results obtained are more relevant to the keywords. Testing using the precission method to calculate the relevance value of the results obtained from the ontology, while testing with kappa statistics is used to calculate the value of the cosine similarity results by comparing the results obtained from the system and the results according to expert observations, it is expected that semantic-based product search is able to find products with a precision level of 98% so that customers will be satisfied.
DESIGNING AN OMNICHANNEL MARKETING BUSINESS MODEL TO IMPROVE CUSTOMER EXPERIENCE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Herijanto, Pudji
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 3 No. 4 (2024): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v3i4.1464

Abstract

System integration allows companies to bring together customer data from multiple channels, from websites to mobile apps and physical stores. Companies can have a more complete view of customer preferences and behavior, which in turn allows them to serve more relevant and personalized content to their customers. In an era where customers are inundated with information, content personalization is key to attracting customers' attention and maintaining their engagement. Furthermore, this business model emphasizes deep customer engagement across multiple channels. In an omnichannel environment, it is important for companies to stay connected with their customers no matter where they are. This can be achieved through responsive customer service, ongoing loyalty programs, and engaging content on social media and other online platforms. The results of this study discuss the analysis of application quality using five characteristics, namely Functional Suitability, Usability, Performance Efficiency, Portability and Compatibility. The results of the functional suitability characteristics of the omnichannel platform are said to be good. Usability gets 76.67% which means the omnichannel platform is called feasible. Performance efficiency of the website is good because the load process is less than 10 seconds. From these results it is concluded that the Omnichannel platform meets the predicate of satisfied. Compatibility of the Omnichannel platform did not find any location and performance problems on Edge, Chrome and Android browsers. The assessment results are expected to be recommendations and suggestions for developing an omnichannel platform to help the process of sending digital reminders that are better and more efficient.
Pengaruh Brand Ambassador Dan Kualitas Produk Terhadap Minat Beli Konsumen Pada Produk Avoskin : Studi Pada Mahasiswa Politeknik Negeri Malang Jurusan Administrasi Niaga Program Studi D-IV Manajamen Pemasaran Bahari, Abigail Ellaura Fe; Afandi, Yosi
Jurnal Nasional Manajemen Pemasaran dan SDM Vol. 5 No. 4 (2024): Jurnal Nasional Manajemen Pemasaran dan SDM
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jnmpsdm.v5i4.2269

Abstract

In the era following the Covid-19 pandemic, many beauty clinic consumers switched to using beauty products, especially skincare. With the increasing development of the skincare industry from year to year, various skincare brands have been emerging in Indonesia. Skincare companies can use brand ambassadors and product quality to create buying interest. This research analyzed the influence of brand ambassadors and product quality on Avoskin products partially and simultaneously on consumer buying interest. This research was quantitative and included explanatory research. The data collection technique was done by distributing questionnaires to 100 respondents who knew or had used Avoskin skincare products. The respondents were selected with the purposive sampling method. The data analysis method used multiple linear regression analysis and hypothesis testing. This study showed that brand ambassadorship and product quality have a positive and significant effect, both partially and simultaneously, on the interest in purchasing Avoskin skincare products. Based on the results of this research, it is recommended that Avoskin increase consumer trust in the existing brand ambassadors and maintain product quality through the ingredients provided. Therefore, Avoskin can create a sense of buying interest in consumers
Co-Authors AA Sudharmawan, AA Abdul Waris Abdullah Helmy Achmad Zaini Aini, Yulis Nurul Alfi Tranggono Agus Salim Alfreda Juni Purwa Aditya Almah Sagita Andriani Kusumawati Arni Utamaningsih Bahari, Abigail Ellaura Fe Baroroh Lestari Budi Artono DWI SURYANTO Endang Astuti Endang Siti Astuti Farika Nikmah Fauzi Ahmad Muda Fiernaningsih, Nilawati Gardilla, Humaira Fathma Hanif Hanif Helmy, Abdullah Hendrawan, Muhammad Afif Herijanto, Pudji Heru Utomo, Heru Ita Rifiani Permatasari Joko Samboro Joni Dwi Pribadi Joni Dwi Pribadi Joni Pribadi Lestariningsih, Tri Lestariningsih, Tri Lilies Nur Ainie Mahmudatul Himma Mahmudatul Himmah Maskan, M Maskur Maskur Maskur Maskur Maskur Mega Rahayu Nur Kusuma Wardhani Mudofir, Imam Muhamad Muwidha Muhammad Ali Akbar Jasmine Muhammad Yusuf Hilmy Musthofa Hadi Musthofa Hadi, Musthofa Netty Lisdiantini Nilawati Fiernaningsih Noorsakti Wahyudi Norma Dilla Kharisma Nurtjahjani, Fullchis Nurudin Nurudin Pudji Herijanto Rafael Slamet Firdaus Rena Feri Wijayanti Rifki Abrory Rizky Kurniawan Murtiyanto Samboro, Joko Septian Enggar Sukmana, Septian Enggar Siti Nurbaya subiyantoro Tania Setya Ningsih Tri Afirianto Tri Afirianto Tri Istining Wardani Tri Yulistyawati Evelina Wida Yuliar Rezika Yakomina Mabel Yulis Nurul Aini Yusri Abdillah Zubaidi Zubaidi