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Journal : International Journal of Applied Information Systems and Informatics

Text Mining-Based Sentiment Analysis of ChatGPT Users on X Platform Using Naïve Bayes Algorithm Alkamal, Chaerulsyah; Kurniadi, Dede
Journal of Applied Information System and Informatic (JAISI) Vol 3, No 2 (2025): November 2025
Publisher : Deparment Information System, Siliwangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/jaisi.v3i2.17062

Abstract

ChatGPT (Generative Pre-trained Transformer) is a natural language processing model based on Artificial Intelligence (AI) that is currently trending. ChatGPT is widely used by the public because it is considered very helpful in completing tasks or solving problems faced by society. However, as the use of ChatGPT grows, questions have arisen about how people perceive and respond to interactions with ChatGPT present. The use of ChatGPT not only creates opportunities but also new challenges in understanding user perceptions and sentiments toward this technology. For example, various controversies have emerged regarding the presence of ChatGPT. Therefore, this research aims to determine the sentiments of society, particularly among users of social media X, toward ChatGPT, and whether most of society views it positively, negatively, or neutrally. By conducting sentiment analysis and implementing Text Mining, the tendency of a particular sentiment or opinion, whether it leans toward positive, negative, or neutral, can be obtained relatively easily. The method used in this research is SEMMA (Sample, Explore, Modify, Model, Assess) with Naïve Bayes as the algorithm to be implemented. To evaluate the model, a Confusion Matrix is used. The sentiment analysis results show that out of a total of 1,314 data points, 39.4% were positive, 37.7% were neutral, and 22.9% were negative. The classification model achieved an accuracy of 72.78%, which is considered quite good.
Co-Authors Abania, Nia Abdulah, Farhan Naufal Abdurrahman, Fauzan Abdussalam, Iqbal Abdussalam Abdusy Syakur Amin Ade Sutedi Ade Sutedi Ade Sutedi, Ade Adiwangsa, Alfian Akmal Agus Hermawan Agus Nugraha Agustiansyah, Yoga Ahmad Habib Lutfi Aisyah Fitri Islami Ajif, Arvin Muhammad Ajiz, Rafi Nurkholiq Akbar, Gugun Geusan Alamsyah, Renaldy Aldy Rialdy Atmadja Ali Djamhuri Alisha Fauzia, Fathia Alkamal, Chaerulsyah Alvin Zainal Musthafa Alwan Nul Hakim Amrulloh, Muhammad Fawaz Andri Saepuloh Aneu Suci Nurjanah Asri Indah Pertiwi Asri Mulyani Asri Rahayu Ningsih Ayu Suryani B. Balilo Jr , Benedicto B. Balilo Jr, Benedicto Balilo Jr, Benedicto B. Barlinti Maryam Budik Burhanuddin, Ridwan Cahya Mutiara Dede Sopiah Della Adelia Anugrah Detila Rostilawati Dewi Tresnawati Dhea Arynie Noor Annisa Diar Nur Rizky Diaz Radhian Salam Diazki, Moch Haiqal Diki Jaelani Dini Destiani Siti Fatimah Diva Nuratnika Rahayu Dudy Mohammad Arifin Dyka Afan Afthori Dzikri Nursyaban Efi Sofiah Elsen, Rickard Eri Satria Erick Fernando B311087192 Erwan Yani Erwan Yani, Erwan Erwin Gunadhi Rahayu, Raden Erwin Widianto Fadillah, Hadi Bagus Faisal, Ridwan Nur Fajar Rahman Faturrohman, Nadhif Fauziah, Fathia Alisha Fauziyah, Asyifa Fikri Zakaria Rahman Firmansyah, Marshal Fitri Nuraeni Fitriani, Ranti Fitriyani Gelar Panca Ginanjar Ghilman Hasbi Basith Gisna Fauzian Dermawan H. Bunyamin Hadi Wijaya, Tryana Haekal, Mohamad Fikri Hamzah Nurrifqi Fakhri Fikrillah Hari Ilham Nur Akbar Hasfi Syahrul Ramadhan Hazar, Aura Fitria Helmalia P, Nabilla Febriani Hendri Aji Pangestu Heri Johari Heri Suhendar Heri Suhendar Hilmi Aulawi Ida Farida Ikbal Lukmanul Hakim Ikhrom, Taufik Darul Ikmal Muhammad Fadhil Ilham Muhamad Ramdan Imas Dewi Ariyanti Inda Muliana Indra Trisna Raharja Indri Tri Julianto Indri Tri Julianto Intan Sri Fatmalasari Irawan, Muhammad Randy Irfan Qusaeri Irfanov, Muhammad Irsyad Ahmad Iskandar, Joko Jajang Jaenudin Jajang Romansyah Jembar, Tegar Hanafi Khaerunisa, Nisrina Khoerunisa, Sarah Kusmayadi, Kusmayadi Latif, A. Abdul Latifah, Ayu Leni Fitriani Leni Fitriani, Leni Lia Amelia Lindayani, Lindayani M. Mesa Fauzi Mahendra Akbar Musadad Maulana , Muhammad Arief Maulana, Ahmad Rakha Maulana, Ilham Ahmad Maulana, Yusep Maulina, Wina Senja Meta Regita Mochamad Deni Ramdani Muhamad Solihin Muhammad Abdul Yusup Hanifah Muhammad Affan Al Sidqi Muhammad Rikza Nashrulloh Muhammad Saleh Muhammad Sanusi Muhammad Wildan Muliana, Inda Muttaqin, Moch Riefky Chaerul Nita Nurliawati Nugraha, M Aldi Nugraha, Nikolas Pranata Nurfadillah, Rifa Sri Nurhaliza, Nabila Putri Nurlisina, Elisa Nurpatmah, Lisna Nursa'diah, Rifania Sapta Nursyaban, Dzikri Nurul Fauziah Nurul Khumaida Nurzaman, Muhammad Zein Omar Komarudin Pratama, Reifalga Gais Prayoga, Moch. Gumelar Putri, Mita Hidayani Raharja, Indra Trisna Rahayu, Diva Nuratnika Rahayu, Raden Erwin Gunadhi Rahmat, Agil Rahmi, Murni Lestari Rajab, Ilham Syahidatul Ramdhan, Dekha Ramdhani Hidayat Randy Wardan Ridwan Setiawan Ridwan Setiawan Ridwan Setiawan Ridwan Setiawan Rifky Muhammad Shidiq Rinda Cahyana Rinda Cahyana Risfiyanisa Fasha Rizki Fauziah Roeri Fajri Firdaus Rohman, Fauza Rohmanto, Ricky Rostina Sundayana Rubi Setiawan Rudi Sutrio Safei P, M Iqbal Ismail Sarah Khoerunisa Sermana, Elsa Maharani Sheny Puspita Indriyani Siti Rima Fauziyah Sofwan Hamdan Fikri Sopiah, Dede Sri Intan Multajam Sri Mulyani Lestari Sri Rahayu Sri Rahayu SRI RAHAYU Syahrul Sidiq Syaiffani, Moch Assami Tina Maryana Undang Indrajaya W, Faksi Ahmad Wahidah, Tania Agusviani Wiwit Septiani Yanti Sofiyanti Yayat Supriatna Yoga Handoko Agustin Yosep Septiana Yosep Septiana Yuni Yuliani Yusfar Ilhaqul Choer Yusuf Mauluddin Zaqiah, Neng Nufus Zulkarnaen, Ade Iskandar