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Journal : BISNIS

The Effects of Bureaucracy Internal Politics towards Citizen Satisfaction Lanin, Dasman
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 17, No. 3
Publisher : UI Scholars Hub

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Abstract

The contradiction between the point of view of organization-internal political games in bureaucracy and professional behaviour of bureaucrats has been a general issue of public service in Indonesian local government. Some researchers, as Mintzberg, have viewed organization-internal politics games in a bureaucracy as a certainty. Organization-internal politics has naturally existed in an organization with its positive impacts. The political games phenomena in a government bureaucracy could be a mechanism of dynamic changes of a status-quo. Meanwhile, some researchers have viewed that professional bureaucracy should be free from political party interests and cliques. In other words, they should be neutral and fair toward citizen in their services. The problem is whether this organization-internal politics can be a significant influence as a drive or determinant factor for citizen satisfaction with local government service. This article tries to reveal the influence of internal politics bureaucracy towards citizen satisfaction, in an effort to test the two variables in providing the basic needs of citizens. Quantitative approach is used in this study. The findings of this study indicate that the two variables were negatively correlated. Therefore, organization-internal politics could be an absolute predictor that has to be considered to citizen satisfaction with local government service as an outcome of service and democratic accountability of local public service provider.
Co-Authors Abdi Iswahyudi Yasril Adil Mabarak Adil Mubarak Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amini, Aisyah Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Aprilliani, Cici Arbi, Yaumal Arif Rahman Hakim Arif, Rahman Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Aswin, Zeus Marullah Audia, Washilla Aziza Bila Batubara, Fanny Yuliana Beta Santria Sholehah Bismihayati Bismihayati boby rahman Boni Saputra Corp, Aldri Frinaldi Cory Febrina Cressendo, Hedsing Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra DIMAS ANDRIANTO Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Eka Putri, Sri Endrawan, Gus Erianjoni Erianjoni Fadila Wahyuni Fajar Agung Mulia Fardila, Midratul Fazira, Yefnika Febrina, Cory Febrina, Suci Fenty Kurnia Oktorina Firman Hidayat Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genesa Hatika, Rindi Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hasbullah Malau Hayatul Khairul Rahmat Hendrio Fadly hendrita, juli HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Indang Dewata Insani, Munadia Iqrima Basri Islami, Syaifuddin Istigfarini, Hafida Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Kartika, Imelda Rahmayunia Khairani, Rahayu Tia Kiki Amelia, Kiki LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Masnaidi B Ma’ruf, Miradzi Meladina Meladina Meri Andayani Meri Andayani Meuraksa, Irawati Mhd Ridha Mhd. Ridha Miftahul Khairat Mona Gusfira Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung Mulya Gusman NAILUREDHA HERMANTO Nailuredha Hermanto Nanda Rasifa, Julia Neliyarti Neliyarti Nora. AN, Desri NUR EFENDI Nurbit Nurbit Nurlaeli, Rina Oktari, Fadhilla Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Adellia Putri, Adinda Mutiara Putri, Elisa Adinda Rahayu, Youngky Gerre Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Rezkik, Fitrianola Ridho Syofianto Rina Mariyana Rindi Genesa Hatika Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Romiyadi Salsabila, Ilham Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Susilastri, Susilastri Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Wahyunus, Martin Washilla Audia Wijaya, Agus Chandra Yanni Ramadhani Yazit, Yusra Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yuliana Batubara, Fanny Yulkifli Yulkifli Yunesa Rahma Yunia Sari, Mesi Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus