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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Multidisiplin Indonesia Jurnal Kedokteran Meditek Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies
Hery Winoto TJ
Universitas Kristen Krida Wacana
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Peran Stres Kerja dalam Memediasi Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Turnover Intention Karyawan Rumah Sakit Ruth Dewi Mundari; Hery Winoto Tj
Jurnal Multidisiplin Indonesia Vol. 5 No. 7 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i7.2796

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan lingkungan kerja terhadap turnover intention karyawan dengan stres kerja sebagai variabel intervening pada karyawan Rumah Sakit Husada Jakarta. Permasalahan penelitian dilatarbelakangi oleh meningkatnya tuntutan pelayanan rumah sakit yang berpotensi menimbulkan tekanan kerja, stres kerja, dan kecenderungan karyawan untuk meninggalkan organisasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data primer diperoleh melalui penyebaran kuesioner kepada 123 karyawan RS Husada yang dipilih berdasarkan kriteria penelitian. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS. Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap stres kerja, sedangkan lingkungan kerja berpengaruh negatif dan signifikan terhadap stres kerja. Beban kerja tidak berpengaruh signifikan secara langsung terhadap turnover intention, tetapi berpengaruh signifikan secara tidak langsung melalui stres kerja. Lingkungan kerja berpengaruh negatif dan signifikan terhadap turnover intention, baik secara langsung maupun melalui stres kerja. Selain itu, stres kerja terbukti berpengaruh positif dan signifikan terhadap turnover intention. Temuan ini menunjukkan bahwa stres kerja berperan sebagai mediasi penuh dalam hubungan antara beban kerja dan turnover intention, serta sebagai mediasi parsial dalam hubungan antara lingkungan kerja dan turnover intention. Penelitian ini menegaskan pentingnya pengelolaan beban kerja, perbaikan lingkungan kerja, dan pengendalian stres kerja untuk menekan niat karyawan meninggalkan organisasi.
Pengaruh Kualitas Pelayanan dan Fasilitas Rumah Sakit Terhadap Loyalitas Pasien di RS Gading Pluit dengan Kepuasan Pasien Sebagai Variabel Mediasi David Muliawan Hadiwidjaja; Hery Winoto Tj
Jurnal Multidisiplin Indonesia Vol. 5 No. 7 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i7.2798

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap loyalitas pasien di RS Gading Pluit dengan kepuasan pasien sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan teknik purposive sampling terhadap 125 responden pasien RS Gading Pluit. Data dikumpulkan melalui kuesioner dengan skala Likert 1–5 yang mencakup 19 indikator dari empat variabel penelitian. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan perangkat lunak SmartPLS versi 4. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan fasilitas rumah sakit berpengaruh positif dan signifikan terhadap kepuasan pasien serta loyalitas pasien, baik secara langsung maupun tidak langsung. Kepuasan pasien terbukti memediasi secara parsial pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap loyalitas pasien. Model penelitian memiliki kemampuan penjelasan yang tinggi (R-square: kepuasan pasien 0,833; loyalitas pasien 0,835) dan relevansi prediktif yang baik (Q-square > 0,50). Temuan ini memberikan implikasi strategis bagi manajemen RS Gading Pluit dalam meningkatkan kualitas pelayanan dan fasilitas sebagai upaya membangun kepuasan dan mempertahankan loyalitas pasien secara berkelanjutan.
THE EFFECT OF PATIENT EXPERIENCE AND PROMOTION STRATEGY ON OUTPATIENT LOYALTY WITH WORD OF MOUTH AS A MEDIATING VARIABLE Luciawati; Hery Winoto Tj
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

To survive in the increasingly tight healthcare competition, hospitals must maintain clinical and operational service quality to build long-term patient loyalty. This study examines the effect of patient experience and promotion strategies on outpatient loyalty, both directly and indirectly through word of mouth (WOM) as a mediating variable. A purposive sampling technique was used in the data collection process, involving 180 outpatient respondents at RS Sentra Medika Cikarang. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) via SmartPLS 3.0 software. The test results show that patient experience and promotion strategies are essential aspects that significantly drive positive word of mouth. Furthermore, patient experience and word of mouth have a significant positive direct effect on patient loyalty. In contrast, the promotion strategy does not directly influence patient loyalty. Mediation analysis reveals that word of mouth partially mediates the effect of patient experience on loyalty, while it fully mediates the impact of promotion strategy on patient loyalty.
THE EFFECT OF WORK-LIFE BALANCE AND WORK FATIGUE ON WITHDRAWAL BEHAVIOR IN WORK AMONG GEN Z IN JAKARTA WITH JOB SATISFACTION AS A MEDIATION VARIABLE Vania Fredline Artanti; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

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Abstract

Changes in the dynamics of the workplace encourage the emergence of quiet quitting behavior , especially among Generation Z employees who are concerned about work-life balance and psychological well-being. This study aims to analyze the influence of work-life balance and burnout on job withdrawal behavior with job satisfaction as a mediating variable in Generation Z employees in Jakarta. The study used a quantitative approach with 120 respondents and was analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work-life balance significantly influenced withdrawal behavior and job satisfaction, while burnout significantly influenced withdrawal behavior but not job satisfaction. Job satisfaction also significantly influenced withdrawal behavior and was able to mediate the influence of work-life balance on that behavior, but did not mediate the influence of burnout . These findings indicate the importance of improving work-life balance in strengthening the satisfaction and engagement of Generation Z employees and reducing the tendency of quiet quitting . Keywords: work-life balance , burnout , job satisfaction, quiet quitting , Generation Z.
Understanding Lifestyle Marketing Mix (LISA) Impacts On Brand Equity And Customer Equity In Beauty Services Industries: Evidence From Jakarta, Indonesia Bernard T. Widjaja; Hery Winoto Tj
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.5701

Abstract

This study examines how lifestyle-oriented marketing complements the traditional service marketing mix in shaping brand equity and customer equity in high-involvement service contexts. It investigates the relative and combined effects of the service marketing mix (SERV) and lifestyle marketing mix (LIST) on brand equity and customer equity in Jakarta's premium beauty services industry. Using Structural Equation Modeling (SEM) with survey data from 200 premium salon customers, results show that both SERV and LIST significantly and positively affect brand equity, with lifestyle elements demonstrating stronger influence than traditional service components. Brand equity fully mediates the relationship between the integrated SERVLIST mix and customer equity. The study reconceptualizes lifestyle as an operable marketing mix component, demonstrating that brand equity formation in lifestyle-driven service settings depends more on lifestyle congruence than service performance alone. Businesses are recommended to integrate lifestyle-oriented strategies alongside traditional service quality measures to maximize brand equity and customer loyalty.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Bernard T. Widjaja Catalya Christina Cantika David Muliawan Hadiwidjaja Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Hans Harischandra Tanuraharjo Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Luciawati Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Petricia Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Ruth Dewi Mundari Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sheren Angelina Lumintang Shierli Wijaya Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Tris Yulianti Vania Fredline Artanti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny