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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Kedokteran Meditek journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies Journal of Digital Business and Marketing
Hery Winoto TJ
Universitas Kristen Krida Wacana
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Workplace training mediates safety culture towards patient safety Lonatrista, Marcella Aprilia; Tj, Hery Winoto
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3609

Abstract

Purpose: This study aims to determine the effect of Safety Culture on Patient Safety, mediated by Work Training, among nurses in the Surgical Hospital CAP. The research focuses on how organizational safety values and continuous training contribute to reducing adverse events and improving healthcare service quality. Methodology: A quantitative approach was employed with a sample of 100 nurses selected through purposive sampling. Data were collected using structured questionnaires and analyzed through the Structural Equation Model (SEM) using Smart PLS to examine both direct and indirect effects among variables. Results: The results show that Safety Culture significantly affects Patient Safety (t = 2.657, p < 0.05), significantly influences Work Training (t = 14.962, p < 0.05), and Work Training significantly affects Patient Safety (t = 7.554, p < 0.05). Moreover, Work Training mediates the relationship between Safety Culture and Patient Safety (t = 6.775, p < 0.05). Conclusion: The findings confirm that Safety Culture directly and indirectly enhances Patient Safety through Work Training. A strong safety culture and ongoing professional development are essential for maintaining patient safety and comfort. Limitations: This study was limited to one hospital with a small sample, which may affect generalizability. Self-reported data may also introduce bias. Contribution: The research highlights the mediating role of Work Training between Safety Culture and Patient Safety, providing insights for hospital management to develop effective safety and training strategies.
The Influence of Digital Marketing and Sales Promotion on Purchase Decisions: The Mediating Role of Brand Awareness Handryani, Venny; Tj, Hery Winoto
Journal of Digital Business and Marketing Vol. 2 No. 1 (2026): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jdbm.v2i1.3823

Abstract

Purpose: To analyze the influence of digital marketing through social media on promoting fast instant spices and how sales promotion strategies affect consumer purchase decisions, mediated by brand image, specifically for Sasa House Japanese Curry products. Methodology: This study employed a quantitative approach with purposive sampling. Questionnaires were distributed to 100 respondents who visited supermarkets in DKI Jakarta. Data analysis used Structural Equation Modeling (SEM) with SmartPLS. Results: Digital Marketing (X1) significantly influences brand awareness (Z), with a t-value of 5.696 and a p-value of 0.000, confirming the hypothesis. Sales Promotion (X2) significantly impacts Purchase Decisions (Y), though the influence is weaker, with a t-value of 1.994 and a p-value of 0.046. Both Digital Marketing and Sales Promotion affect Consumer Purchase Decisions through Brand Awareness for Sasa House Japanese Curry. Conclusions: Digital marketing strategies, particularly through social media, and sales promotions play important roles in shaping consumer purchase decisions for Sasa House Japanese Curry. Brand awareness mediates these processes, suggesting that strengthening the brand image could boost sales. Limitations: The study is limited by the sample size of 100 respondents from DKI Jakarta, which may not represent the broader population. The influence of sales promotions was modest, indicating the need for further research on additional factors affecting purchase decisions. Contributions: This research enhances understanding of how digital marketing and sales promotions influence consumer behavior, highlighting brand awareness as a mediator and offering valuable insights for marketers.
The Effect of Product Quality and Brand Awareness on Consumers’ Purchase Intention: The Mediating Role of Social Media Marketing Sigalingging, Galon Pernando; Tj, Hery Winoto
Journal of Digital Business and Marketing Vol. 2 No. 1 (2026): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jdbm.v2i1.3844

Abstract

Purpose: This study examines the effects of product quality and brand awareness on skincare purchase intention, with social media marketing as a proposed mediating mechanism, among Generation Z consumers in Jakarta. Methodology: Data were collected from 100 Generation Z consumers in Jakarta with prior skincare usage experience, using a cross-sectional survey. Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4.0 was used to analyze the data, assessing direct and indirect relationships among the constructs. The measurement model showed satisfactory reliability and validity. Results: Product quality and brand awareness significantly influence social media marketing, which, in turn, affects purchase intention. However, social media marketing did not mediate the relationship between product quality or brand awareness and purchase intention. All three constructs—product quality, brand awareness, and social media marketing—exert significant positive effects on purchase intention. Conclusions: Product quality and brand awareness remain the dominant drivers of purchase intention for Generation Z consumers, operating independently of social media marketing. Limitations: The study's focus on Generation Z consumers in Jakarta limits the generalizability of findings to other regions or age groups. Additionally, social media marketing did not mediate the relationship between product quality or brand awareness and purchase intention, suggesting the need for further research on other mediators. Contribution: This study adds to the literature on consumer behavior and digital marketing by highlighting the limited role of social media marketing as a mediator in the skincare purchase context in emerging markets.
The Role of Safety Culture, Clinical Leadership Capacity, and Teamwork Rika, Rika; Tj, Hery Winoto
Global Academy of Business Studies Vol. 2 No. 3 (2026): January
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i3.3872

Abstract

Purpose: This study aims to examine the effects of patient safety culture and clinical leadership capacity on nurses’ incident reporting compliance, with teamwork tested as a mediating mechanism. Research methodology: A census survey was conducted among 204 nurses at Sentra Medika Hospital Cikarang. Data were collected using a structured questionnaire comprising 18 validated indicators and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The results indicate that patient safety culture has a significant positive effect on both incident reporting compliance and teamwork. Clinical leadership capacity also demonstrates significant positive effects on teamwork and reporting compliance. Notably, teamwork shows a significant negative direct effect on incident reporting compliance, suggesting a preference for informal, team-based problem resolution that may substitute for formal reporting processes. However, teamwork significantly mediates the relationships between patient safety culture, clinical leadership capacity, and reporting compliance. Conclusions: The findings highlight a paradoxical role of teamwork in patient safety. While collaborative environments are essential, they must be strategically aligned with non-punitive and transparent reporting systems. Strengthening patient safety culture and clinical leadership, while institutionalizing team practices that reinforce formal reporting, is essential to enhance sustainable patient safety performance. Limitations: The study is limited to a specific hospital setting and may not be generalizable to all healthcare environments. Additionally, the study relies on self-reported data, which may introduce bias. Contributions: This study contributes to the understanding of how patient safety culture, clinical leadership capacity, and teamwork interact to influence incident reporting compliance in hospitals, emphasizing the need for a balanced approach that integrates both formal reporting systems and collaborative team practices.
Robotic Assisted Surgery di Jabodetabek: Faktor yang Mempengaruhi Penerimaan Masyarakat Megasari, Lilian; Tj, Hery Winoto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i2.63892

Abstract

Penerapan teknologi medis canggih seperti Robotic Assisted Surgery (RAS) di Indonesia masih menghadapi tantangan, terutama terkait rendahnya tingkat adopsi meskipun infrastruktur teknologi telah tersedia. Kesenjangan ini diduga dipengaruhi oleh faktor psikologis, teknis, dan sosial yang membentuk persepsi serta keputusan masyarakat dalam menerima inovasi bedah robotik. Penelitian ini bertujuan untuk menganal menganalisis determinan penerimaan teknologi RAS dengan menguji pengaruh Effort Expectancy, Performance Expectancy, Perceived Risk, dan Social Influence terhadap minat adopsi masyarakat. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan pengumpulan data melalui kuesioner terhadap 139 responden dewasa di wilayah Jabodetabek. Analisis dilakukan menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa model mampu menjelaskan 63,1% varians minat penerimaan. Performance Expectancy dan Social Influence berpengaruh positif signifikan terhadap minat adopsi, sementara Perceived Risk berpengaruh negatif signifikan dan menjadi faktor penghambat dominan, terutama terkait kekhawatiran biaya dan keamanan prosedur. Sebaliknya, Effort Expectancy tidak menunjukkan pengaruh signifikan. Keterbaruan penelitian ini terletak pada pengembangan model UTAUT melalui integrasi variabel risiko persepsian dalam konteks negara berkembang. Implikasi praktis menekankan pentingnya transparansi biaya, komunikasi berbasis bukti keamanan, serta optimalisasi peran tenaga medis dalam meningkatkan kepercayaan publik.
CUSTOMER SATISFACTION MEDIATES E-SERVICE QUALITY TOWARDS USER LOYALTY IN MOBILE JKN USERS Tria Monika Dewi; Hery Winoto TJ; Melitina Tecoalu
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2381

Abstract

Universal Health Coverage (UHC) means everyone has access to the qualityfiedhealthcare anytime and anywhere they need it, without financesproblems. In order to realize UHC, the Indonesian Government has implemented the National Health Insurance program (JKN/KIS) which is organized by BPJS Health. Along with increasingly rapid technological developments, BPJS Health is implementing health innovationcalledMobile JKN. Therefore, it is necessary to evaluate whether the public feels satisfied and loyal to theservicequality from the health application. The research sample was taken from 105 respondents who had used the Mobile JKN application at RS P Cirebon more than once and were >18 years old. Data was obtained through a random questionnaire via Google Form. Questionnaire data was processed using the Microsoft Excel application and analyzed using SEM-PLS (Structural Equation Modeling-Partial Least Square) and SmartPLS version 4 application. The research results show that e-service quality has a significant positive effect on customer satisfaction and user loyalty of Mobile JKN with p-values ​​of 0.000 and 0.0005 respectively. Customer satisfaction has a significant positive effect on user loyalty of Mobile JKN users (p-value 0.000), and e-service quality has a significant positive effect on user loyalty mediated by customer satisfaction of Mobile JKN users (p-value 0.000). These results are in line withprevious studies. We hopethat Mobile JKN application managers can continue to improve e-service quality so that they can make a positive and significant contribution both directly and indirectly to customer satisfaction and user loyalty, and expand the collaboration network with various health facilities.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Angelina Lumintang, Sheren Apriliantari, Astuti Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Catalya Christina Cantika Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Handryani, Venny Hans Harischandra Tanuraharjo Hendra Hendra Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Insani, Kristina Dian Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Rika, Rika Riruma, Olfien Rizki Aprilia Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Shierli Wijaya Sianipar, Sandri Sigalingging, Galon Pernando Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Takim Andriono Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Triasmani, Astuti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny