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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Kedokteran Meditek journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies Journal of Digital Business and Marketing
Hery Winoto TJ
Universitas Kristen Krida Wacana
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PILOT DECISIONS ARE THE RESULT OF MANAGEMENT DETERMINING FLIGHT SAFETY I Gusti Bagus Mahendra Putra; Hery Winoto Tj; Soegeng Wahyoedi
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 4 (2023): July
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i4.1003

Abstract

Aviation safety is the ultimate goal of aviation in both civil and military in several accident reports and data from the aviation safety directorate of the Indonesian Army Aviation Center (Puspenerbad) human factors rank first cause of accidents as much as 74%. The purpose of this study is to determine the magnitude of the influence Flight Experience and Flight Proficiency against pilots decision making which has implications for aviation safety. The method in this study used quantitative descriptive analysis, with 99 respondents. Data collection is carried out by distributing questionnaires Google Forms and analyzed with the app SmartPLS 4.0. The conclusions obtained in this study put Flight Experience and Flight Proficiency does not affect flight safety if not mediated by the pilot decision making and flight safety is affected by pilots decision making.
PENGARUH KUALITAS PELAYANAN DAN PENANGANAN KELUHAN TERDAHAP LOYALITAS PASIEN BPJS DIMEDIASI OLEH KEPUASAN PASIEN PADA KLINIK MUTIARA GADING MEDIKA BEKASI Tania Larasati; Hery Winoto Tj; Soegeng Wahyoedi
Journal of Social and Economics Research Vol 5 No 2 (2023): JSER, December 2023
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v5i2.281

Abstract

Meningkatnya jumlah pasien di Klinik Mutiara Gading Medika Bekasi sejak akhir tahun 2019 – 2021 yang didominasi oleh pasien BPJS Kesehatan mendorong pengelola untuk menjaga kualitas pelayanan kesehatan yang diberikan rumah sakit. Tujuan dari penelitian ini adalah untuk melihat hubungan dan pengaruh langsung dan tidak langsung kualitas pelayanan dan penanganan keluhan terhadap loyalitas yang dimediasi oleh kepuasan pasien menggunakan BPJS Kesehatan. Penelitian ini dilakukan pada pasien pengguna BPJS Kesehatan yang berobat di klinik dengan jumlah sampel sebanyak 116 responden. Pengolahan data pada penelitian ini menggunakan Software Smart-PLS SEM (Partial Least Square - Structural Equation Modeling). PLS mempunyai kemampuan dalam menjelaskan hubungan antar variabel dan kemampuan melakukan analisis dalam satu kali pengujian. Uji validitas (Validitas Konvergen dan Validitas Diskriminan) dan uji reliabilitas (Cronbach’s Alpha dan Composite Reliability) dilakukan dengan hasil uji keduanya valid dan reliabel. Pada hasil uji hipotesis, pengaruh langsung seperti kualitas pelayanan dan penanganan pengaduan mempunyai hubungan yang lebih signifikan terhadap kepuasan pasien, hanya saja kepuasan pasien dan penanganan pengaduan terhadap loyalitas tidak mempunyai hubungan yang signifikan. Dalam uji hipotesis, pengaruh tidak langsung kualitas pelayanan dan penanganan keluhan terhadap loyalitas yang dimediasi kepuasan pasien mempunyai hubungan yang tidak signifikan. Dengan hasil tersebut, kami menyarankan untuk pengembangan kinerja rumah sakit sebaiknya lebih.
Kualitas Layanan Memediasi Pengaruh Kepercayaan Terhadap Kepuasan Pasien pada Aplikasi Telemedicine Victorya, Jonathan; Winoto Tj, Hery; Tecoalu, Melitina; Wahyoedi, Soegeng
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i5.15286

Abstract

Background: The Covid-19 pandemic has led to a significant surge in the utilization of telemedicine applications. The measurement of the effectiveness and success of implementing telemedicine applications is demonstrated through patient satisfaction in their usage. Patient satisfaction is influenced by trust and service quality. Research on trust, service quality, and patient satisfaction in telemedicine is currently limited. Objective: This study aims to explore the relationship between trust and patient satisfaction mediated by service quality. Method: The research involves users of telemedicine applications who completed questionnaires. Data were analyzed using SmartPLS software. Results: The study included 128 respondents, with the majority of telemedicine users aged 18 to 25 years. Based on questionnaire results, most respondents agreed with questions regarding trust, service quality, and satisfaction in telemedicine usage. Model analysis revealed a significant relationship between trust, service quality, and patient satisfaction (P-value < 0.05; T-statistic > 1.96). Additionally, service quality played a mediating role in the influence of trust on patient satisfaction (P-value < 0.05; T-statistic > 1.96). Conclusion: Trust significantly influences service quality and patient satisfaction. Service quality also significantly affects patient satisfaction. Moreover, service quality acts as a mediator in the impact of trust on patient satisfaction
Antecedents of the Marketing Mix and Brand Image on Willingness to Recommend Winoto Tj, Hery; Felicia Melinda, Thong; ., Fushen
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3197

Abstract

With the anticipated rise in the number of hospitals driven by population growth, increasing healthcare expenditure, and escalating lifestyle-related disease risks, the hospital industry is facing intensified competition. Patient recommendations play a crucial role in hospital marketing, heavily influenced by patient satisfaction with service quality and a hospital's positive image. However, many hospitals encounter challenges with patient reluctance to recommend. This study evaluates patient satisfaction and willingness to recommend, focusing on a new hospital in Tasikmalaya. The sample consisted of 300 outpatients over 18 years old who had been treated at least twice. Data were gathered through randomly distributed questionnaires and analyzed using PLS-SEM. The findings reveal that the marketing mix, brand image, and patient satisfaction significantly and positively impact willingness to recommend. While the marketing mix has a positive but not significant effect on patient satisfaction, brand image significantly enhances patient satisfaction. Additionally, the marketing mix and brand image positively and significantly influence willingness to recommend when mediated by patient satisfaction.
PATIENT LOYALTY IS INFLUENCED BY ELECTRONIC WORD OF MOUTH (E-WOM), SERVICE QUALITY AND PROMOTION AT THE SANUS AESTHETIC CLINIC Rizki Aprilia; Hery Winoto Tj
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.2961

Abstract

This study examines the influence of Electronic Word of Mouth (eWOM), service quality, and promotion on patient loyalty at Sanus Aesthetic Clinic in Tangerang. Despite the clinic’s strategic location, patient numbers declined by 11% from 2023 to 2024, prompting an investigation into factors affecting loyalty. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) on survey data from 100 patients, the study tests three hypotheses. Results indicate that promotion significantly enhances patient loyalty, while eWOM and service quality show no statistically significant impact. The findings suggest that effective promotional strategies—such as discounts, referral programs, and value-added offers—play a crucial role in retaining patients, whereas online reviews and perceived service quality may not be decisive factors for loyalty in this context. These insights provide practical recommendations for aesthetic clinics to prioritize targeted promotions to sustain and grow their patient base.
THE EFFECT OF SERVICE QUALITY AND DOCTOR COMPETENCE ON PATIENT SATISFACTION MEDIATED BY THE IMAGE OF ROSELA HOSPITAL Ester Rita; Hery Winoto Tj; Eka Desy Purnama
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 6 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i6.3380

Abstract

Background: Digital transformation in the health sector requires hospitals to carry out continuous innovation to improve service standards. Rosela Hospital faces the challenge of patient satisfaction levels that have not reached the minimum standard of the Ministry of Health of 95%. Objective: To analyze the effect of service quality and doctor competence on patient satisfaction with hospital image as a mediating variable. Method: Associative quantitative research using the SEM-PLS approach with a sample of 150 outpatient, emergency room, and inpatient respondents. The research instrument used a structured questionnaire with a five-point Likert scale. Results: All hypotheses were accepted with a significance of p <0.05. Service quality has a positive effect on hospital image (β = 0.426; t = 5.493) and patient satisfaction (β = 0.172; t = 2.213). Doctor competence has a positive effect on hospital image (β = 0.535; t = 7.318) and patient satisfaction (β = 0.225; t = 3.067). Hospital image has a positive effect on patient satisfaction (β=0.538; t=5.323) and acts as a partial mediator with a coefficient of 0.229 for the service quality pathway and 0.288 for the doctor's competence pathway. Conclusion: The structural model shows an explanatory power of 77.2% for patient satisfaction, indicating the importance of simultaneous optimization of service quality and doctor's competence through strengthening institutional image.
The influence of Organizational Support and Management of Employee Performance Marketing in Mediation by Competence -, Magus Sitindaon; Hery Winoto Tj; Melitina Tecoalu
International Journal of Science, Technology & Management Vol. 2 No. 1 (2021): January 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i1.102

Abstract

These studies identify and analyze the implications of organizational support, management support, and employee competence on employee performance marketing. The study population was all employees of the marketing BPR Nusantara Bona Pasogit Group Region of West Java and Banten, which amounted to 115 people. Probability sampling technique is made to sampling, a total of 115 respondents who are employees of the marketing BPR Nusantara Bona Pasogit Group Region of West Java and Banten became the sample in the study. This study uses the approach of analysis of structural equation (SEM) using smartPLS. The results of the analysis indicates organizational support has an influence on employee performance marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten, as well as management support affect the performance of employees marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten.Disampingitu found also that the support of the organization affect the competence of employees of marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten.
Analysis of Employee Performance Influenced by Employee Engagement and Employee Competency Mediated by Work Motivation at RSHC Istiqomah, Sarah Nabila; Tj, Hery Winoto; Saparso, Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.62955

Abstract

The growth of technology requires organizations to manage human resources more effectively to achieve optimal performance. This study aims to analyze the influence of employee engagement and employee competence on performance with work motivation as an intervening variable in RSHC. This study uses a quantitative approach with a survey method. The research population amounted to 242 employees, and the sample was determined by purposive sampling of 100 respondents who were permanent employees with a minimum working period of two years. Data collection was carried out through a Google Form-based questionnaire with a Likert scale. Data analysis used outer model test, inner model test, and hypothesis test. Data analysis was carried out with the help of Structural Equation Modeling–Partial Least Square (SEM-PLS) software through SmartPLS 4 software. The results of the study show that: (1) employee engagement has no effect on performance; (2) employee competence has a positive effect on performance; (3) employee engagement has no effect on work motivation; (4) competence has a positive effect on work motivation; (5) work motivation has a positive effect on performance; (6) motivation does not mediate the relationship between employee engagement and performance; and (7) motivation mediates the relationship between competence and performance, showing that good competence can increase motivation and further encourage improvement in employee performance.
The Influence of Human Resource Competency and Pharmacy Waiting Time on Patient Loyalty Mediated by Outpatient Satisfaction at RSHC Wahyuningtyas, Heni; Tj, Hery Winoto; Saparso , Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.63658

Abstract

Pharmaceutical services play a crucial role in shaping patient experiences and loyalty in healthcare institutions. This study examines the influence of human resource competency and pharmacy waiting time on patient loyalty mediated by outpatient satisfaction at RSHC, a private hospital established in 2021. The research addresses the declining trend in patient revisits, with old patient visits dropping from 762 in September 2024 to 346 in August 2025, despite stable total visit numbers. Using a quantitative approach, data were collected from 100 outpatient respondents who had visited the RSHC executive polyclinic at least twice, utilizing a structured questionnaire measured with a Likert scale. Data analysis employed partial least squares structural equation modeling (PLS-SEM) using SmartPLS version 4 software, including outer model testing (validity and reliability), inner model evaluation (R-square, F-square, Q-square, and model fit), and hypothesis testing. The results revealed that human resource competency and pharmacy waiting time do not directly affect patient loyalty but significantly influence it through patient satisfaction as a mediating variable. Specifically, HR competency (r=0.479, p=0.004) and pharmacy waiting time (r=0.428, p=0.009) positively affect patient satisfaction, which in turn strongly impacts patient loyalty (r=0.913, p=0.000). The indirect effects showed HR competency (r=0.438, p=0.004) and pharmacy waiting time (r=0.391, p=0.013) significantly influence loyalty through satisfaction. These findings emphasize that patient satisfaction serves as a critical bridge connecting service quality dimensions with patient loyalty, suggesting hospitals should focus on enhancing pharmacist competencies and service efficiency to create satisfying patient experiences and foster long-term loyalty.
Edukasi Literasi Pengelolaan Keuangan dan Gaya Hidup Finansial bagi Pegawai Layanan Kebersihan di Lingkungan UKRIDA Tj, Hery Winoto; Colline, Fredella; Sukmarani, Sukmarani; Aprillita, Dwi
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.940

Abstract

Pengelolaan keuangan menjadi tantangan bagi individu dengan pendapatan terbatas, termasuk petugas layanan kebersihan, dimana sering menghadapi kesulitan dalam memenuhi kebutuhan hidup sehari-hari. Keterbatasan pemahaman mengenai pengaturan pos pengeluaran dan strategi menabung mendorong munculnya perilaku untuk berhutang sebagai solusi jangka pendek. Kondisi tersebut menunjukkan bahwa masih rendahnya pemahaman petugas layanan keberishan dalam mengelola keuangan yang benar. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan literasi dan kemampuan pengelolaan keuangan petugas layanan kebersihan agar mampu mengelola pendapatan secara bijak dan tepat. Metode pelaksanaan kegiatan dilakukan melalui penyuluhan dan edukasi terkait perencanaan keuangan, pengelolaan pengeluaran, pemilihan investasi sederhana, serta pembentukan gaya hidup yang bijaksana. Hasil kegiatan menunjukkan bahwa peserta memperoleh pemahaman yang lebih baik mengenai pentingnya perencanaan keuangan dan mengelola keuangan sederhana, serta memahami untuk memprioritaskan kebutuhan dibandingkan keinginan. Kegiatan ini diharapkan dapat mendorong terbentuknya perilaku mengelola keuangan yang lebih sehat dan berkelanjutan, baik bagi peserta maupun lingkungan sekitarnya.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Angelina Lumintang, Sheren Apriliantari, Astuti Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Catalya Christina Cantika Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Handryani, Venny Hans Harischandra Tanuraharjo Hendra Hendra Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Insani, Kristina Dian Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Rika, Rika Riruma, Olfien Rizki Aprilia Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Shierli Wijaya Sianipar, Sandri Sigalingging, Galon Pernando Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Takim Andriono Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Triasmani, Astuti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny