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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Multidisiplin Indonesia Jurnal Kedokteran Meditek Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies
Hery Winoto TJ
Universitas Kristen Krida Wacana
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The influence of Organizational Support and Management of Employee Performance Marketing in Mediation by Competence -, Magus Sitindaon; Hery Winoto Tj; Melitina Tecoalu
International Journal of Science, Technology & Management Vol. 2 No. 1 (2021): January 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i1.102

Abstract

These studies identify and analyze the implications of organizational support, management support, and employee competence on employee performance marketing. The study population was all employees of the marketing BPR Nusantara Bona Pasogit Group Region of West Java and Banten, which amounted to 115 people. Probability sampling technique is made to sampling, a total of 115 respondents who are employees of the marketing BPR Nusantara Bona Pasogit Group Region of West Java and Banten became the sample in the study. This study uses the approach of analysis of structural equation (SEM) using smartPLS. The results of the analysis indicates organizational support has an influence on employee performance marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten, as well as management support affect the performance of employees marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten.Disampingitu found also that the support of the organization affect the competence of employees of marketing at BPR Nusantara Bona Pasogit (NBP) Group Region of West Java and Banten.
Analysis of Employee Performance Influenced by Employee Engagement and Employee Competency Mediated by Work Motivation at RSHC Istiqomah, Sarah Nabila; Tj, Hery Winoto; Saparso, Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.62955

Abstract

The growth of technology requires organizations to manage human resources more effectively to achieve optimal performance. This study aims to analyze the influence of employee engagement and employee competence on performance with work motivation as an intervening variable in RSHC. This study uses a quantitative approach with a survey method. The research population amounted to 242 employees, and the sample was determined by purposive sampling of 100 respondents who were permanent employees with a minimum working period of two years. Data collection was carried out through a Google Form-based questionnaire with a Likert scale. Data analysis used outer model test, inner model test, and hypothesis test. Data analysis was carried out with the help of Structural Equation Modeling–Partial Least Square (SEM-PLS) software through SmartPLS 4 software. The results of the study show that: (1) employee engagement has no effect on performance; (2) employee competence has a positive effect on performance; (3) employee engagement has no effect on work motivation; (4) competence has a positive effect on work motivation; (5) work motivation has a positive effect on performance; (6) motivation does not mediate the relationship between employee engagement and performance; and (7) motivation mediates the relationship between competence and performance, showing that good competence can increase motivation and further encourage improvement in employee performance.
The Influence of Human Resource Competency and Pharmacy Waiting Time on Patient Loyalty Mediated by Outpatient Satisfaction at RSHC Wahyuningtyas, Heni; Tj, Hery Winoto; Saparso , Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.63658

Abstract

Pharmaceutical services play a crucial role in shaping patient experiences and loyalty in healthcare institutions. This study examines the influence of human resource competency and pharmacy waiting time on patient loyalty mediated by outpatient satisfaction at RSHC, a private hospital established in 2021. The research addresses the declining trend in patient revisits, with old patient visits dropping from 762 in September 2024 to 346 in August 2025, despite stable total visit numbers. Using a quantitative approach, data were collected from 100 outpatient respondents who had visited the RSHC executive polyclinic at least twice, utilizing a structured questionnaire measured with a Likert scale. Data analysis employed partial least squares structural equation modeling (PLS-SEM) using SmartPLS version 4 software, including outer model testing (validity and reliability), inner model evaluation (R-square, F-square, Q-square, and model fit), and hypothesis testing. The results revealed that human resource competency and pharmacy waiting time do not directly affect patient loyalty but significantly influence it through patient satisfaction as a mediating variable. Specifically, HR competency (r=0.479, p=0.004) and pharmacy waiting time (r=0.428, p=0.009) positively affect patient satisfaction, which in turn strongly impacts patient loyalty (r=0.913, p=0.000). The indirect effects showed HR competency (r=0.438, p=0.004) and pharmacy waiting time (r=0.391, p=0.013) significantly influence loyalty through satisfaction. These findings emphasize that patient satisfaction serves as a critical bridge connecting service quality dimensions with patient loyalty, suggesting hospitals should focus on enhancing pharmacist competencies and service efficiency to create satisfying patient experiences and foster long-term loyalty.
Edukasi Literasi Pengelolaan Keuangan dan Gaya Hidup Finansial bagi Pegawai Layanan Kebersihan di Lingkungan UKRIDA Tj, Hery Winoto; Colline, Fredella; Sukmarani, Sukmarani; Aprillita, Dwi
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.940

Abstract

Pengelolaan keuangan menjadi tantangan bagi individu dengan pendapatan terbatas, termasuk petugas layanan kebersihan, dimana sering menghadapi kesulitan dalam memenuhi kebutuhan hidup sehari-hari. Keterbatasan pemahaman mengenai pengaturan pos pengeluaran dan strategi menabung mendorong munculnya perilaku untuk berhutang sebagai solusi jangka pendek. Kondisi tersebut menunjukkan bahwa masih rendahnya pemahaman petugas layanan keberishan dalam mengelola keuangan yang benar. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan literasi dan kemampuan pengelolaan keuangan petugas layanan kebersihan agar mampu mengelola pendapatan secara bijak dan tepat. Metode pelaksanaan kegiatan dilakukan melalui penyuluhan dan edukasi terkait perencanaan keuangan, pengelolaan pengeluaran, pemilihan investasi sederhana, serta pembentukan gaya hidup yang bijaksana. Hasil kegiatan menunjukkan bahwa peserta memperoleh pemahaman yang lebih baik mengenai pentingnya perencanaan keuangan dan mengelola keuangan sederhana, serta memahami untuk memprioritaskan kebutuhan dibandingkan keinginan. Kegiatan ini diharapkan dapat mendorong terbentuknya perilaku mengelola keuangan yang lebih sehat dan berkelanjutan, baik bagi peserta maupun lingkungan sekitarnya.
Workplace training mediates safety culture towards patient safety Lonatrista, Marcella Aprilia; Tj, Hery Winoto
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3609

Abstract

Purpose: This study aims to determine the effect of Safety Culture on Patient Safety, mediated by Work Training, among nurses in the Surgical Hospital CAP. The research focuses on how organizational safety values and continuous training contribute to reducing adverse events and improving healthcare service quality. Methodology: A quantitative approach was employed with a sample of 100 nurses selected through purposive sampling. Data were collected using structured questionnaires and analyzed through the Structural Equation Model (SEM) using Smart PLS to examine both direct and indirect effects among variables. Results: The results show that Safety Culture significantly affects Patient Safety (t = 2.657, p < 0.05), significantly influences Work Training (t = 14.962, p < 0.05), and Work Training significantly affects Patient Safety (t = 7.554, p < 0.05). Moreover, Work Training mediates the relationship between Safety Culture and Patient Safety (t = 6.775, p < 0.05). Conclusion: The findings confirm that Safety Culture directly and indirectly enhances Patient Safety through Work Training. A strong safety culture and ongoing professional development are essential for maintaining patient safety and comfort. Limitations: This study was limited to one hospital with a small sample, which may affect generalizability. Self-reported data may also introduce bias. Contribution: The research highlights the mediating role of Work Training between Safety Culture and Patient Safety, providing insights for hospital management to develop effective safety and training strategies.
Robotic Assisted Surgery di Jabodetabek: Faktor yang Mempengaruhi Penerimaan Masyarakat Megasari, Lilian; Tj, Hery Winoto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i2.63892

Abstract

Penerapan teknologi medis canggih seperti Robotic Assisted Surgery (RAS) di Indonesia masih menghadapi tantangan, terutama terkait rendahnya tingkat adopsi meskipun infrastruktur teknologi telah tersedia. Kesenjangan ini diduga dipengaruhi oleh faktor psikologis, teknis, dan sosial yang membentuk persepsi serta keputusan masyarakat dalam menerima inovasi bedah robotik. Penelitian ini bertujuan untuk menganal menganalisis determinan penerimaan teknologi RAS dengan menguji pengaruh Effort Expectancy, Performance Expectancy, Perceived Risk, dan Social Influence terhadap minat adopsi masyarakat. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan pengumpulan data melalui kuesioner terhadap 139 responden dewasa di wilayah Jabodetabek. Analisis dilakukan menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa model mampu menjelaskan 63,1% varians minat penerimaan. Performance Expectancy dan Social Influence berpengaruh positif signifikan terhadap minat adopsi, sementara Perceived Risk berpengaruh negatif signifikan dan menjadi faktor penghambat dominan, terutama terkait kekhawatiran biaya dan keamanan prosedur. Sebaliknya, Effort Expectancy tidak menunjukkan pengaruh signifikan. Keterbaruan penelitian ini terletak pada pengembangan model UTAUT melalui integrasi variabel risiko persepsian dalam konteks negara berkembang. Implikasi praktis menekankan pentingnya transparansi biaya, komunikasi berbasis bukti keamanan, serta optimalisasi peran tenaga medis dalam meningkatkan kepercayaan publik.
CUSTOMER SATISFACTION MEDIATES E-SERVICE QUALITY TOWARDS USER LOYALTY IN MOBILE JKN USERS Tria Monika Dewi; Hery Winoto TJ; Melitina Tecoalu
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2381

Abstract

Universal Health Coverage (UHC) means everyone has access to the qualityfiedhealthcare anytime and anywhere they need it, without financesproblems. In order to realize UHC, the Indonesian Government has implemented the National Health Insurance program (JKN/KIS) which is organized by BPJS Health. Along with increasingly rapid technological developments, BPJS Health is implementing health innovationcalledMobile JKN. Therefore, it is necessary to evaluate whether the public feels satisfied and loyal to theservicequality from the health application. The research sample was taken from 105 respondents who had used the Mobile JKN application at RS P Cirebon more than once and were >18 years old. Data was obtained through a random questionnaire via Google Form. Questionnaire data was processed using the Microsoft Excel application and analyzed using SEM-PLS (Structural Equation Modeling-Partial Least Square) and SmartPLS version 4 application. The research results show that e-service quality has a significant positive effect on customer satisfaction and user loyalty of Mobile JKN with p-values ​​of 0.000 and 0.0005 respectively. Customer satisfaction has a significant positive effect on user loyalty of Mobile JKN users (p-value 0.000), and e-service quality has a significant positive effect on user loyalty mediated by customer satisfaction of Mobile JKN users (p-value 0.000). These results are in line withprevious studies. We hopethat Mobile JKN application managers can continue to improve e-service quality so that they can make a positive and significant contribution both directly and indirectly to customer satisfaction and user loyalty, and expand the collaboration network with various health facilities.
THE INFLUENCE OF PATIENT EXPERIENCE BASED ON PATIENT-REPORTED EXPERIENCE MEASURES (PREMS) ON PATIENT VISITS MEDIATED BY PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF RSHPD Petricia; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 3 (2026): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The stagnation of patient visits in the Emergency Department of RSHPD may be influenced by patient experience and satisfaction with healthcare services. This study aims to analyze the influence of patient experience based on Patient-Reported Experience Measures (PREMs) on patient visits mediated by patient satisfaction. A quantitative survey design is used involving 341 respondents who visit the emergency department from January to March 2026. Data are collected using an electronic questionnaire integrated with the Hospital Management Information System (SIMRS) and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. The results show that patient experience based on PREMs significantly influences patient visits and patient satisfaction. Patient satisfaction also has a significant positive effect on patient visits. Furthermore, patient satisfaction mediates the relationship between patient experience based on PREMs and patient visits. This study indicates that positive patient experience and higher patient satisfaction may increase patient visits to emergency department services. Therefore, hospitals should continuously improve service quality and patient-centered care to enhance patient experience and patient satisfaction.
The Relationship Between Education Quality and Student Transfer Rates Sheren Angelina Lumintang; Hery Winoto Tj; Melitina Tecoalu
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.50130

Abstract

Education quality is a crucial element in the sustainability and reputation of schools, while student transfers can serve as indicators of dissatisfaction with the educational services provided. Therefore, this study aims to analyze the factors influencing education quality and its relationship with student transfer rates at Pelangi Kasih School, North Jakarta. This study employs a qualitative approach. Data were collected through in-depth interviews with the school principal, educators, and students who had transferred out of the school, involving a total of nine informants. To analyze the data, the researcher used NVivo 12 Pro software to assist in processing and examining the interview results. The findings reveal that factors such as the quality of teaching, teacher–student relationships, school facilities, and school management significantly influence perceptions of education quality. Additionally, external factors such as distance to school and academic pressure also contribute to students' decisions to transfer. The study suggests the need to strengthen school management strategies, improve teaching quality, and adopt a holistic approach to student well-being in order to maintain education quality and reduce student transfer rates. The implications of this research are expected to provide valuable insights for school administrators in designing policies that support sustainable education quality.
EXPLORING THE MEDIATING ROLE OF PATIENT SATISFACTION IN THE RELATIONSHIP BETWEEN PHARMACY SERVICE PERFORMANCE AND PATIENT LOYALTY Tris Yulianti; Hery Winoto TJ
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22005471

Abstract

Abstract— The Study aims to analyze the effect of drug availabity and prescription waiting time on patient loyalty , with patient satisfaction as a mediating variable in the outpatient pharmacy unit. The main issues in outpatient pharmaceutical services include limited drug availability and log prescription waiting times, which may reduce patient satisfaction and ultimately impact patient loyalty. This research employs a quantitative approach using a survey design. Data were collected through questionnaires distributed to outpatient who had received pharmacy services. The sampling technique used was purposive sampling based on specific criteria. Data analysis was conducted using Structural Equation Modeling (SEM) with a Partial Least Square (PLS) approach to examine the relationships among variable. A total of 100 respondents participated in this study. Drug availability significantly influenced patient satisfaction (p=0.000) and patient loyalty (p=0.006 ), whereas prescription waiting time had significant negataive effects on patient satisfaction (p =0.000), and patient loyalty (p=0.128 ) Patient satisfaction partially medicated both relationships.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Bernard T. Widjaja Catalya Christina Cantika David Muliawan Hadiwidjaja Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Hans Harischandra Tanuraharjo Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Luciawati Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Petricia Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Ruth Dewi Mundari Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sheren Angelina Lumintang Shierli Wijaya Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Tris Yulianti Vania Fredline Artanti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny