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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Multidisiplin Indonesia Jurnal Kedokteran Meditek Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies
Hery Winoto TJ
Universitas Kristen Krida Wacana
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Kepemimpinan Kepala Sekolah, Komitmen Guru, dan Kepuasan Kerja Guru dalam Meningkatkan Produktivitas Guru di SD Kristen BPK Penabur Indramayu Veronika Irawan; Hery Winoto Tj
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 5 No. 4 (2025): Oktober : SAFARI :Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/safari.v5i4.2945

Abstract

High teacher productivity will certainly have a positive impact on a school. Teachers at the elementary school level (SD) have a very important role in developing students' basic skills. This study aims to analyze the leadership of the principal, teacher commitment, and teacher job satisfaction in improving teacher productivity. This study uses a qualitative approach with a case study type. The case study was chosen because it allows researchers to explore in depth the phenomenon of principal leadership, teacher commitment, and teacher job satisfaction in improving teacher productivity at SD KRISTEN BPK PENABUR Indramayu. The subjects of this study are teachers at SD KRISTEN BPK PENABUR Indramayu. Teachers who have varying work experiences will be important subjects in this study. They will provide perspectives on principal leadership, work commitment, job satisfaction levels, and factors that influence their productivity in teaching and carrying out professional duties. Data collection techniques used in this study include in-depth interviews, observation, and documentation studies. The data analysis process is carried out systematically through several stages, namely data reduction, data presentation, drawing conclusions, and verification. This study employed several techniques to ensure data validity, including source triangulation, technical triangulation, peer review, and member checking. The results indicate that transformational principal leadership plays a significant role in enhancing teacher commitment and job satisfaction, which ultimately impacts teacher productivity. High teacher commitment results from supportive leadership, appreciation, and a sense of belonging to the school. Teacher job satisfaction is influenced by a positive work environment, positive relationships between colleagues, and the principal's attention to teacher welfare and professional development. Effective principal leadership, high teacher commitment, and teacher job satisfaction contribute to increased teacher productivity.
Penelaahan Efisiensi Unit Pelayanan Rawat Jalan Berdasarkan Kinerja Dokter dan Waktu Tunggu Pelayanan Pasien: Studi Kasus di RS UNAIR Sonny Hadi Wijaya; Hery Winoto Tj
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 6 (2025): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i6.6231

Abstract

Penelitian ini bertujuan menganalisis efisiensi unit pelayanan rawat jalan di RS UNAIR menggunakan pendekatan Data Envelopment Analysis (DEA). Latar belakang penelitian ini didasarkan pada tingginya beban kunjungan pasien yang mencapai 253.224 pasien selama tahun 2024, serta kebutuhan untuk mengukur efisiensi operasional unit layanan dalam kerangka penguatan sistem Jaminan Kesehatan Nasional (JKN). Penelitian ini menggunakan metode deskriptif-kuantitatif dengan pendekatan input-output DEA untuk mengukur tingkat efisiensi teknis 18 Poliklinikklinik aktif selama periode Februari hingga Desember 2024. Variabel input mencakup jumlah pasien, jumlah tenaga medis, jumlah ruang layanan, dan rata-rata waktu layanan per pasien, sedangkan output berupa skor efisiensi pelayanan. Analisis DEA menunjukkan bahwa hanya 9 dari 18 Poliklinikklinik (50%) yang beroperasi secara efisien dengan skor 1,00, sementara rata-rata skor efisiensi seluruh Poliklinikklinik adalah 0,82. Analisis regresi linier berganda menunjukkan bahwa jumlah pasien per tenaga medis dan rata-rata waktu layanan per pasien memiliki pengaruh signifikan terhadap efisiensi (p < 0,05). Beban kerja tenaga medis tidak memediasi secara signifikan, namun tetap penting secara operasional. Hasil survei kepuasan pasien IRJA BPJS tahun 2024 menunjukkan capaian rata-rata sebesar 83,17%, dengan nilai tertinggi pada bulan Desember (92%) dan terendah pada Mei (81%). Seluruh nilai berada di atas standar mutu nasional (?76,61%) namun sebagian besar belum memenuhi target mutu internal rumah sakit (?90%). Temuan ini menegaskan perlunya peningkatan berkelanjutan dalam pengelolaan sumber daya dan pelayanan rawat jalan.
Persepsi Orang Tua tentang Metode Pembelajaran di Taman Kanak – Kanak dan Dampaknya pada Perkembangan Anak di TKK BPK Penabur Indramayu Sri Nani; Hery Winoto Tj
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 6 (2025): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i6.6502

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi orang tua mengenai penerapan metode pembelajaran inovatif di TKK BPK PENABUR Indramayu serta dampaknya terhadap perkembangan anak. Menggunakan pendekatan kualitatif fenomenologis dengan teknik triangulasi melalui wawancara mendalam, observasi partisipatif, dan telaah dokumen, penelitian ini menggali pengalaman subjektif orang tua terkait efektivitas metode pembelajaran tematik dan berbasis proyek. Hasil penelitian menunjukkan bahwa mayoritas orang tua memberikan pandangan positif terhadap penerapan pembelajaran inovatif yang dianggap mampu menciptakan suasana belajar yang menyenangkan, bermakna, dan kontekstual. Anak anak menunjukkan perkembangan positif dalam aspek kognitif, sosial, emosional, serta kemandirian. Selain itu, keterlibatan aktif orang tua melalui pendampingan di rumah, komunikasi intensif dengan guru, serta partisipasi dalam kegiatan sekolah terbukti memperkuat efektivitas pembelajaran. Lingkungan belajar yang kondusif turut berperan dalam mendukung keberhasilan proses pendidikan. Namun, ditemukan pula kendala seperti keterbatasan waktu dan kurangnya pengetahuan pedagogis orang tua. Temuan ini menegaskan bahwa keberhasilan pembelajaran inovatif di PAUD bergantung pada sinergi antara guru, orang tua, dan lingkungan belajar.
THE EFFECT OF PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE ON THE USAGE INTENTION OF SELF-APPOINTMENT ON MYSILOAM APPS MEDIATED BY TRUST Laurentia Cindy Gani Wijaya; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 2 (2025): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i2.2898

Abstract

Introduction: Appointment system is very important for people who often have busy schedules to ensure that no time is wasted. Patients mostly dissatisfy on consultation waiting time when they go to the outpatient department. By making it easier for them to make their own appointments, hospitals can also improve operational efficiency. Web-based Appointment System (WAS) in real time model that have been integrated into mobile phone applications such as MySiloam apps can be a strategy though the adoption is still not optimal. Aim: To assess if the perceived usefulness (PU) and perceived ease of use (PEOU) application can influence on the usage intention of the self-appointment feature in the MySiloam application and trust can be a mediator. Method: A quantitative method. The quiestionnaire data from 106 samples was analyzed using Structural Equation Model (SEM) approach. SEM analysis and hypothesis testing using the WarpPLS application with the Partial Least Squares (PLS) method. Results: MySiloam users at RS K Jakarta mostly are women aged 17-30 years with a bachelor's degree and work as employee. Analysis results show that PU and PEOU has a significant positive effect on trust of MySiloam user. Perceived Usefulness does not have a significant effect on intention to use while PEOU has. Trust also has a significant positive effect on the intention to use MySiloam. Indirectly, PU has a significant positive effect on the intention to use MySiloam mediated by trust while PEOU does not have significant effect through trust. Discussion: The hypothesis in this study was rejected because the results were not significant, meaning that the perception of usefulness in the MySiloam application did not have a major impact on the intention to use of MySiloam users. It can happen because the factors that influence usage intention of an application are various such as user experience, application quality and hospital responsiveness. Therefore, users may find MySiloam useful but do not intend to use it because there are other factors that are more influential in their considerations. This also happened in other study where the users felt it doesn’t make any difference to use application or go directly to the hospitals. Thus, application developers should consider all of the factors and promote the benefit of MySiloam especially in PEOU and trust so that users will have more intention to use it.
THE EFFECT OF HEALTH WORKERS' COMPETENCY AND BRAND IMAGE ON OUTPATIENT PATIENTS' REVISIT INTEREST MEDIATED BY PATIENT TRUST IN RHC CLINIC Only Pricilia; Hery Winoto Tj; Fushen
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.679

Abstract

Quality health services are a major factor in improving community welfare. However, in the face of increasingly tight competition, RHC Clinic faces challenges in maintaining patient repeat visit interest. This study aims to analyze the effect of health worker competence and brand image on patient repeat visit interest, both directly and through the mediation variable of patient trust. The research method used is quantitative with the Structural Equation Model (SEM) approach through the WrapPLS 8.0 tool. Data were obtained from 100 respondents who were RHC Clinic patients. The results of the study showed that health worker competence and brand image had a significant positive effect on patient trust, which ultimately increased patient repeat visit interest. Patient trust proved to be a mediating variable that strengthened the relationship between health worker competence and brand image on repeat visit interest. Thus, RHC Clinic needs to improve the quality of health workers through routine training and strengthen brand image through marketing strategies and better services in order to maintain patient loyalty.
THE INFLUENCE OF ADMINISTRATIVE SERVICES, MEDICAL SERVICES AND DRUG AVAILABILITY ON PATIENT SATISFACTION AT PUSKESMAS WAISAI RAJA AMPAT, MODERATED BY PERCEIVED SERVICE QUALITY: Lolinia Agustina Florensia; Hery Winoto Tj; Fushen
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.682

Abstract

This study aims to analyze the influence of administrative services, medical services, and drug availability on patient satisfaction, as well as the moderating role of service quality perception in these relationships. The research employs a quantitative approach with a descriptive method. The results indicate that administrative services, medical services, and drug availability significantly affect patient satisfaction. Furthermore, service quality perception strengthens the relationship between administrative services, medical services, and drug availability with patient satisfaction. These findings emphasize the importance of improving healthcare service quality to optimize patient satisfaction.
THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION IS INTERVENTED BY TRUST IN THE SEHATI PROGRAM AT DR. H. MARSIDI JUDONO TANJUNG PANDAN BELITUNG Aurora Oktabella Andini; Hery Winoto Tj; Soegeng Wahyoedi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.685

Abstract

This study aims to analyze the effect of service quality on patient satisfaction, both directly and through the mediation of patient trust. The findings reveal that: (1) service quality has a significant positive effect on patient satisfaction, meaning that the better the hospital's service quality, the higher the level of patient satisfaction; (2) patient trust has a significant positive effect on patient satisfaction, indicating that increased patient trust will lead to higher satisfaction; (3) service quality has a significant positive effect on patient trust, meaning that improved hospital service quality will enhance patient trust; and (4) service quality significantly and positively affects patient satisfaction through the mediation of patient trust, implying that good service quality not only increases patient trust but also indirectly enhances patient satisfaction. This study emphasizes the importance of service quality and patient trust in improving patient satisfaction in hospitals.
Kepemimpinan dan Work Environment: Employee Engagement Andrian, Andrian; Tj, Hery Winoto; Tecoalu, Melitina
Indonesian Research Journal on Education Vol. 4 No. 4 (2024): irje 2024
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v4i4.1195

Abstract

Penelitian ini dilakukan untuk menguji pengaruh kepemimpinan dan lingkungan kerja terhadap keterikatan karyawan yang dimediasi oleh implementasi kebijakan manajerial di SMA X dan SMA Y. Dengan menggunakan pendekatan deskriptif kuantitatif dengan desain asosiatif, penelitian ini melibatkan seluruh 100 guru dan staf di kedua sekolah tersebut. Analisis data dilakukan dengan menggunakan Structural Equation Modeling (SEM) dengan SmartPLS. Temuan penelitian menunjukkan bahwa kepemimpinan dan lingkungan kerja secara signifikan dan positif memengaruhi implementasi kebijakan dan keterikatan karyawan. Selain itu, implementasi kebijakan manajerial terbukti memediasi hubungan antara kepemimpinan, lingkungan kerja, dan keterikatan karyawan secara signifikan dan positif.
THE INCIDENCE OF PATIENTS DISCHARGING AGAINST MEDICAL ADVICE (AMA) AS INFLUENCED BY SERVICE QUALITY AND MEDIATED BY PATIENT SATISFACTION Stefanie, Nadia Cecilia; Tj, Hery Winoto; Saparso, Saparso
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 3 No. 4 (2025): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to examine and analyze the influence of patient satisfaction and service quality on the incidence of APS patients returning home, the influence of service quality on patient satisfaction, and the influence of patient satisfaction mediating the influence between service quality on the incidence of APS patients returning home. This type of research is causal associative research. Causal associative research is research that aims to determine the influence or relationship between two or more variables, which are causal and one variable (independent) affects the other variable (dependent). Based on the results obtained in this study, it can be concluded that: patient satisfaction affects APS patients returning home. The incidence of APS patients returning home will decrease if patient satisfaction increases; Service quality affects APS patients returning home. The incidence of APS patients returning home will decrease if the quality of service provided improves; Service quality affects patient satisfaction. Patient satisfaction will increase if the quality of service improves; Patient satisfaction is able to mediate the influence of service quality on APS patients returning home. Patient satisfaction plays a role in the quality of service for APS patients returning home.
Pengaruh Kualitas Pelayanan Dan Citra Merek Terhadap Loyalitas Dimediasi Oleh Kepuasan Pasien Dwiyanti Putri, Rosana; Winoto TJ, Hery; Wahyoedi, Soegeng
GEMA EKONOMI Vol 11 No 4 (2022): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

Pasien yang loyal memiliki peran yang penting dalam meningkatkan kinerja keuangan dan mempertahankan kelangsungan rumah sakit, hal ini yang menjadi alasan utama bagi rumah sakit untuk menarik dan mempertahankan loyalitas pasien. Tujuan dilakukan penelitian ini adalah untuk melihat adanya pengaruh kualitas pelayanan dan citra merek terhadap loyalitas yang dimediasi oleh kepuasan pasien. Penelitian ini menggunakan penelitian kuantitatif dengan jumlah sampel 150 responden. Teknik analisis yang digunakan adalah SMART-PLS. Pada hasil hipotesis pengaruh lansung seperti kualitas pelayanan, citra merek dan kepuasan pasien berpengaruh signifikan terhadap loyalitas pasien. Pada uji hipotesis pengaruh tidak langsung citra merek dan kualitas pelayanan yang dimediasi oleh kepuasam pasien memiliki pengaruh yang signifikan terhadap loyalitas pasien. Dengan hasil tersebut menyarankan rumah sakit untuk menjaga dan meningkatkan komitmen untuk mencapai kepuasan dan loyalitas pasien
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Bernard T. Widjaja Catalya Christina Cantika David Muliawan Hadiwidjaja Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Hans Harischandra Tanuraharjo Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Luciawati Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Petricia Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Ruth Dewi Mundari Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sheren Angelina Lumintang Shierli Wijaya Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Tris Yulianti Vania Fredline Artanti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny