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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Kedokteran Meditek journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies Journal of Digital Business and Marketing
Hery Winoto TJ
Universitas Kristen Krida Wacana
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Kepemimpinan dan Work Environment: Employee Engagement Andrian, Andrian; Tj, Hery Winoto; Tecoalu, Melitina
Indonesian Research Journal on Education Vol. 4 No. 4 (2024): irje 2024
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v4i4.1195

Abstract

Penelitian ini dilakukan untuk menguji pengaruh kepemimpinan dan lingkungan kerja terhadap keterikatan karyawan yang dimediasi oleh implementasi kebijakan manajerial di SMA X dan SMA Y. Dengan menggunakan pendekatan deskriptif kuantitatif dengan desain asosiatif, penelitian ini melibatkan seluruh 100 guru dan staf di kedua sekolah tersebut. Analisis data dilakukan dengan menggunakan Structural Equation Modeling (SEM) dengan SmartPLS. Temuan penelitian menunjukkan bahwa kepemimpinan dan lingkungan kerja secara signifikan dan positif memengaruhi implementasi kebijakan dan keterikatan karyawan. Selain itu, implementasi kebijakan manajerial terbukti memediasi hubungan antara kepemimpinan, lingkungan kerja, dan keterikatan karyawan secara signifikan dan positif.
THE INCIDENCE OF PATIENTS DISCHARGING AGAINST MEDICAL ADVICE (AMA) AS INFLUENCED BY SERVICE QUALITY AND MEDIATED BY PATIENT SATISFACTION Stefanie, Nadia Cecilia; Tj, Hery Winoto; Saparso, Saparso
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 3 No. 4 (2025): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to examine and analyze the influence of patient satisfaction and service quality on the incidence of APS patients returning home, the influence of service quality on patient satisfaction, and the influence of patient satisfaction mediating the influence between service quality on the incidence of APS patients returning home. This type of research is causal associative research. Causal associative research is research that aims to determine the influence or relationship between two or more variables, which are causal and one variable (independent) affects the other variable (dependent). Based on the results obtained in this study, it can be concluded that: patient satisfaction affects APS patients returning home. The incidence of APS patients returning home will decrease if patient satisfaction increases; Service quality affects APS patients returning home. The incidence of APS patients returning home will decrease if the quality of service provided improves; Service quality affects patient satisfaction. Patient satisfaction will increase if the quality of service improves; Patient satisfaction is able to mediate the influence of service quality on APS patients returning home. Patient satisfaction plays a role in the quality of service for APS patients returning home.
Pengaruh Kualitas Pelayanan Dan Citra Merek Terhadap Loyalitas Dimediasi Oleh Kepuasan Pasien Dwiyanti Putri, Rosana; Winoto TJ, Hery; Wahyoedi, Soegeng
GEMA EKONOMI Vol 11 No 4 (2022): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

Pasien yang loyal memiliki peran yang penting dalam meningkatkan kinerja keuangan dan mempertahankan kelangsungan rumah sakit, hal ini yang menjadi alasan utama bagi rumah sakit untuk menarik dan mempertahankan loyalitas pasien. Tujuan dilakukan penelitian ini adalah untuk melihat adanya pengaruh kualitas pelayanan dan citra merek terhadap loyalitas yang dimediasi oleh kepuasan pasien. Penelitian ini menggunakan penelitian kuantitatif dengan jumlah sampel 150 responden. Teknik analisis yang digunakan adalah SMART-PLS. Pada hasil hipotesis pengaruh lansung seperti kualitas pelayanan, citra merek dan kepuasan pasien berpengaruh signifikan terhadap loyalitas pasien. Pada uji hipotesis pengaruh tidak langsung citra merek dan kualitas pelayanan yang dimediasi oleh kepuasam pasien memiliki pengaruh yang signifikan terhadap loyalitas pasien. Dengan hasil tersebut menyarankan rumah sakit untuk menjaga dan meningkatkan komitmen untuk mencapai kepuasan dan loyalitas pasien
Penggunaan Metode Mentoring dan Coaching Model TIRTa untuk Peningkatan Kompetensi Guru dalam Menyusun Modul Ajar Triasmani, Astuti; Tj, Hery Winoto; Andriono, Takim
Ideguru: Jurnal Karya Ilmiah Guru Vol 9 No 2 (2024): Edisi Mei 2024
Publisher : Dinas Pendidikan, Pemuda dan Olahraga Daerah Istimewa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51169/ideguru.v9i2.783

Abstract

Teacher competence in developing learning module in the current implementation of the Independent Curriculum is very important because learning module determines the learning quality in the classroom. This School Action Research aimed to increase the competency of teachers at Kalam Kudus Christian Junior High School in developing learning module using Mentoring Method and TIRTa Model Coaching Methods, with three recipients who were teaching in grades VII and VIII. The researcher used learning modules as the assessed product and observed the teachers’ competence from both pedagogical and professional aspects. The result was very encouraging because it was found that: (1) the subjects got better understanding of the components in the learning module according to its standards; (2) the subjects were able to compose better quality of learning module; (3) the subjects’ pedagogical and professional competence increased; (4) The TIRTa model was very effective for mentoring and coaching since it built the subjects’ awareness of setting goals, identifying strengths and weaknesses, making action plans, and taking responsibility for their plans. This success was shown in the result that the competence of three subjects in the pre-cycle belonged to poor category (< 71), but of cycle I the two subjects got poor category and the other one got average category, and at the end of cycle II all of the subjects changed to good (81 -90).
Penggunaan Coaching Model GROW-ME untuk Meningkatkan Kompetensi Guru Bahasa Inggris dalam Menyusun Asesmen Pembelajaran Insani, Kristina Dian; Tj, Hery Winoto; Andriono, Takim
Ideguru: Jurnal Karya Ilmiah Guru Vol 9 No 2 (2024): Edisi Mei 2024
Publisher : Dinas Pendidikan, Pemuda dan Olahraga Daerah Istimewa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51169/ideguru.v9i2.956

Abstract

Conducting learning assessments is a teacher's activity aimed at collecting evidence of learning objective achievement. Teacher competence plays a crucial role in formulating learning assessments, ensuring they go beyond written tests alone. An action research was conducted with the objective of evaluating the use of the GROW-ME Coaching Model to enhance English teachers' competence in developing learning assessments. The research was carried out in two cycles, each involving four stages: Planning, Implementation, Observation, and Reflection. Coaching was conducted during the Implementation stage following the GROW-ME model, including Goal, Reality, Option, Will/What Next, Monitoring, and Evaluation. The research subjects were three English teachers at Masa Depan Cerah Christian Elementary School. The results of the research indicate that the use of the GROW-ME Coaching Model is effective in improving teacher competence in crafting learning assessments. By the end of the second cycle, two subjects achieved scores of 91 (Excellent), while one subject scored 80 (Good). Thus, all three subjects met the success criteria with a minimum score in the Good category.
Antecedents of Innovative Work Behavior and its Impact on Business Performance Sjahruddin, Herman; Ariawan, Ariawan; Winoto Tj, Hery; Efendi, Efendi; Yuwanda, Tonny
Jurnal Manajemen Indonesia Vol. 24 No. 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.5457

Abstract

The aim of this study is to investigate the influence of antecedents, such as psychological empowerment and intellectual capital, on various aspects of innovative work behavior, such as idea exploration, generation, championing, and implementation, and to examine the role of each dimension in mediating the impact on business performance. The study is particularly relevant for small and medium-sized enterprises (SMEs) looking to enhance their employees' innovative behavior and optimize their business performance. A quantitative research approach was used, involving the distribution of questionnaires to 254 SMEs in West Sumatra, Indonesia, both directly and through an online survey platform. The analysis was conducted using SEM-PLS to examine the influence and mediating role of the variables. The findings demonstrate that psychological empowerment and intellectual capital have a significant effect on each dimension of innovative work behavior, with psychological empowerment acting as an antecedent and innovative work behavior as a mediator for business performance. This study contributes to the existing literature on psychological empowerment, intellectual capital, innovative work behavior, and business performance and can aid governments in formulating policies to support SMEs in improving their business performance. Keywords— Innovative Work Behavior; Business Performance
THE EFFECT OF MARKET ORIENTATION AND SERVICE INNOVATION ON MARKETING PERFORMANCE MEDIATED BY COMPETITIVE ADVANTAGE Hendra, Hendra; Winoto Tj, Hery; Tecoalu, Melitina
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.261

Abstract

This study discusses market orientation and service innovation on marketing performance mediated by competitive advantage variables. The results of the research on the first hypothesis are an effect of market orientation on competitive advantage variables with a t-statistic of 6.767> 1.99 and a significance value of 0.000 <0.05. The second hypothesis in this study is that there is an effect of service innovation on the competitive advantage variable with t-statistic 2,227 > t-table 1.99 and a significance value of 0.026 <0.05. The third hypothesis in this study is that there is an effect of competitive advantage on the marketing performance variable with a t-statistic of 2.357 > 1.96 and a significance value of 0.010 < 0.05. The fourth hypothesis in this study is that there is an effect of market orientation on the marketing performance variable with t-statistic 3.126 > t-table 1.99 and a significance value of 0.002 <0.05. The fifth hypothesis in this study is that there is an effect of service innovation on the marketing performance variable with t-statistic 2,470 > t-table 1.99 and a significance value of 0.014 <0.05. The sixth hypothesis is that the competitive advantage variable can mediate the relationship between market orientation and marketing performance with t-statistic 2,209 > t-table 1.99 or p 0.028 <0.05. The seventh hypothesis is that the service innovation variable cannot mediate the relationship between market orientation and marketing performance with t-statistic 1.504 < t-table 1.99 or p 0.133>0.05.
EMPLOYEE PERFORMANCE MEDIATED THE INFLUENCE OF TALENT MANAGEMENT WITH TRAINING AND DEVELOPMENT ON JOB PROMOTION AT PT PIB Irwan; Hery Winoto Tj; Eka Desy Purnama
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 1 (2024): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i1.1470

Abstract

This research aims to determine the influence of talent management as well as training and development on job promotion which is mediated by employee performance. The background for the author to conduct this research is because internal company promotions still have a big opportunity to be improved through a good employee development system, which in the end will create employees with the expected competencies, so that they will be the best candidates to fill the positions needed in the company. later. Using a quantitative approach, this research involved 124 respondents who were PT PIB employees. The questionnaire was created based on indicators of the variables studied. Meanwhile, SmartPLS 4 is an application used in research data analysis techniques. The research results show a t-statistic value of 1.368 for the influence of talent management on job promotions, so talent management has no influence on job promotions. Then the t-statistic value for the influence of training and development on job promotion is 2.437, so training and development has a positive influence on job promotion. The t-statistic value is 2.307 for the influence of talent management on work performance, so talent management has a positive influence on employee performance. Then the t-statistic is 2.927 for the effect of training and development on employee performance, so training and development has a positive influence on employee performance. Employee performance positively mediates the influence of talent management on promotion, with a t-statistic value of 2.121. Furthermore, with a t-statistic value of 2.850, employee performance positively mediates the influence of training and development on job promotion. Employee performance, with a t-statistic value of 7.308, has a positive influence on job promotion, so employee performance has a positive influence on job promotion.
THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION IN THE OUTPATIENT UNIT OF RHC LAMPUNG CLINIC Yani Puji Mustika Sari; Hery Winoto Tj; Fushen
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2442

Abstract

This study is motivated by the increasing competition in the healthcare sector, especially clinics, which requires effective strategies in retaining patients. Stagnation and decline in the number of patients in 2023 are challenges for RHC Clinic in maintaining the level of visits, which are influenced by service quality and price. Customer retention is a crucial factor for the sustainability of the clinic, considering that the cost of attracting new customers is higher than retaining existing ones. Therefore, this study aims to analyze the effect of service quality and price on customer retention with customer satisfaction as the mediation. With a quantitative approach and purposive sampling method, this study involved 90 outpatient respondents at RHC Clinic, and data analysis was carried out using linear regression and Structural Equation Modeling (SEM) based on Partial Least Square (PLS) with WarpPLS 8.0 software. The results showed that service quality and price had a positive effect on customer satisfaction, which in turn had a positive effect on customer retention, with customer satisfaction as a significant mediating variable. These findings confirm that improving service quality and adjusting prices according to patient expectations play an important role in increasing patient satisfaction and retention. Therefore, the results of this study are expected to be a reference for RHC Clinic management in designing more optimal health service strategies to increase customer retention.
Applying Project Management to Establish an Academic Health System: A Participatory Action Research Josephine, Jodie; Tj, Hery Winoto; Fushen
Jurnal Kedokteran Meditek Vol 31 No 2 (2025): MARCH
Publisher : Fakultas Kedokteran Universitas Kristen Krida Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36452/jkdoktmeditek.v31i2.3666

Abstract

Introduction: Academic Health Systems (AHS) integrate healthcare, education, and research to enhance medical training and patient care. However, initiating AHS in institutions without an existing framework presents challenges in aligning stakeholder expectations and organizational structures. Purpose: This study aims to initiate and establish an appropriate AHS model for Ukrida AHS through Project Management (PM) principles and highlight the importance of PM principles in healthcare organizations. Methods: A qualitative research design was employed using semi-structured interviews with six key stakeholders. Thematic analysis identified recurring patterns in stakeholder perceptions, expectations, and challenges regarding AHS implementation. Data triangulation through a Focus Group Discussion (FGD) refined the findings. Results: The findings are categorized into three phases: Inquiry, which identified three key themes—stakeholder perceptions of their organization, understanding of AHS, and perceived benefits and challenges; Action, which translated these insights into concrete steps, including goal-setting, developing a Gantt chart, and an AHS model; and Reflection, which assessed the research process and emphasizing the benefits of using PM principles in healthcare organizations. Conclusion: Integrating PM with PAR facilitated AHS initiation at Ukrida, revealing benefits, challenges, and key priorities: leadership alignment, financial sustainability, faculty development, stakeholder collaboration, and data systems to ensure long-term success and scalability.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Angelina Lumintang, Sheren Apriliantari, Astuti Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Catalya Christina Cantika Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Handryani, Venny Hans Harischandra Tanuraharjo Hendra Hendra Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Insani, Kristina Dian Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Shierli Wijaya Sianipar, Sandri Sigalingging, Galon Pernando Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Takim Andriono Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Triasmani, Astuti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny