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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Ilmu Kepolisian Jurnal Litbang Polri Jurnal Civic Hukum Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial Literatus Open Access Indonesia Journal of Social Sciences Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Devotion: Journal of Research and Community Service Open Access Indonesia Journal of Social Sciences International Journal of Science and Society (IJSOC) Journal of Social Research Journal of Innovation Research and Knowledge POLICY, LAW, NOTARY AND REGULATORY ISSUES (POLRI) Innovative: Journal Of Social Science Research Journal of Economics and Management Scienties Triwikrama: Jurnal Ilmu Sosial JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Riwayat: Educational Journal of History and Humanities Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Keamanan Nasional Asian Journal of Social and Humanities International Journal of Social Science and Community Service
Chairul Muriman Setyabudi
Sekolah Tinggi Ilmu Kepolisian, Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

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Journal : Journal of Social Research

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The Influence of the Use National Traffic Management Center (NTMC) Technology at the National Police Traffic Corps Contact Center in Handling Traffic Accidents Sinurat, Susi Nurdecta Secondgirls; Basir, Basir; Setyabudi, Chairul Muriman
Journal of Social Research Vol. 2 No. 12 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i12.1621

Abstract

This research aims to analyze the influence of the use of National Traffic Management Center (NTMC) technology at the National Police Traffic Corps contact center in handling traffic accidents. The government, through Korlantas Polri, established the National Traffic Management Center (NTMC) to realize safe, secure, orderly, and integrated traffic and road transportation services. The service provided is in the form of the NTMC Contact Center application which was developed in 2017 to complement the call center and SMS center services that have been available since 2014. The ease of use of technology and the provision of quality services will have an impact on community satisfaction. The purpose of this research is to analyze the influence of acceptance of the use of technology, the influence of service quality on the NTMC Contact Center application for the National Police Traffic Corps, and the simultaneous influence of acceptance of the use of technology and quality of service on the NTMC Contact Center application for the National Police Traffic Corps on the level of public satisfaction in handling traffic violations and accidents. Theoretical concepts in the Technology Acceptance Model, User Acceptance, and Community Satisfaction are used to analyze the acceptance of technology use and service quality on community satisfaction in the NTMC Contact Center application for the National Police Traffic Corps. The research method used in this research is quantitative explanatory research with a population of 10,000 people who downloaded the NTMC Contact Center Polri application on Google Playstore. From the total population, a sample of 100 people can be obtained using the Slovin formula. The sampling technique used was the snowball sampling technique. The results of the research show that there is a positive and significant influence of acceptance of the use of technology, influence of service quality, and a simultaneous influence of acceptance of the use of technology and service quality in the NTMC Contact Center application on the level of public satisfaction in handling traffic violations and accidents.
Co-Authors Aditya Hardyanto Adrinius Adhiwira Yoga Pradana Alghifari, M Aminanto, Muhammad Ezra Annisa Asri Aprillia Anwar, Rinaldi Basir S Basir S, Basir S Basir S. Basir, B Basir, Basir Charles Rio Valentine Pardede Christanto, Fery Afrilio Condro, Susatyo Purnomo Darmawan, Roy Dawan Anggara Pratama Naibaho Dwitiya, Bunga Herlin Ghalih Widyo Nugroho Gurnald Patiran hadyan hawari Handayani, Riska Sri Hardjosoekarto, Sudarsono Indah Moulina Iza Fadri, Iza Jhoni Eka Putra Juliansyah, Bima Cahya Karana, Wahyu Agung Jagat Koto, Zulkarnein Kyflan Ahmad Syukur Librian, Andre Lisendra, Multazam Manalu, Rejoice Benedicto Martandu, Sitti Fatimah Said Mayastisari, Vita Mubarok*, Riki Fahmi Muhamad Erza Aminanto Muhamad Syauqillah Muin, Rais Mukarom*, Maulana Mulya Adhirama Natallia Rungkat, Yunita Nita, Surya Nugraha, Ega Satya Nugroho, Adira Rizky Nur Cahyo Ari Prasetyo Nurizki, Andhika Raka Pardede, Arga Pinora, Joseph Ananta Prasetyo, Nur Cahyo Ari Purwanto, Semiarto Aji Rachma Fitriati Rachmadi, Satria Fauzi Ramona Gusti, Wan Deni Riska Sri Handayani Riska Sri Handayani Rully Jeremy Andika Runturambi, Arthur Josias Simon S, Basir S., Basir Sagena, Basir Sasya Aisha Balqis Semiarto Aji Purwanto Silfia Sukma Rosa Sinurat, Susi Nurdecta Secondgirls Surya Dharma Surya Dharma Surya Dharma Surya Nita Surya Nita Surya Nita Surya Nita Suryadi Suryadi Susatyo Purnomo Condro Sutrisno Sutrisno Sutrisno, Sutrisno Vebri Syintia Yunindra Vita Mayastinasari WIGRHANANTO, RIZKY ADHI Yola, Lin Yuliatiningtyas, Solikhah