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All Journal e-Journal Pustaka Kesehatan Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Jurnal Kesehatan Masyarakat (IKESMA) UNEJ e-Proceeding Nurse and Health: Jurnal Keperawatan Jurnal Kreativitas PKM Jurnal Keperawatan Suaka Insan Jurnal Ners Jurnal Aisyah : Jurnal Ilmu Kesehatan BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia) Indonesian Journal of Global Health research Babali Nursing Research Jurnal Promotif Preventif Jurnal Kesehatan Tambusai MAHESA : Malahayati Health Student Journal PROFESSIONAL HEALTH JOURNAL Nursing and Health Sciences Journal (NHSJ) An Idea Health Journal Journal of Applied Nursing and Health Nursing Information Journal D Nursing and Health Journal (DNHJ) Indonesian Community Journal Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Jurnal Keperawatan Jurnal Kesehatan Komunitas Indonesia Health and Technology Journal (HTECHJ) Journal Of Health Innovation And Community Services Journal of Community Empowerment for Multidisciplinary (JCEMTY) Journal Of Bionursing JI-KES (Jurnal Ilmu Kesehatan)
Dodi Wijaya
Faculty Of Nursing, Universitas Jember
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Tidak hanya menjauhkan diri tetapi juga menyatukan: pengalaman perawat dalam manajemen konflik di rumah sakit yang beragam budaya. Yulia Kurniawati; Nurfika Asmaningrum; Dodi Wijaya; Kholid Rosyidi Muhammad Nur; Agustinha Soares
An Idea Health Journal Online First
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v6i04.791

Abstract

Background: The increasingly diverse cultural environment in hospitals brings together nurses with varied cultural, linguistic, value-based, and educational backgrounds. This diversity increases the complexity of professional interactions and can lead to conflict, particularly due to differences in perception and communication. The present study explores nurses' experiences with conflict management in culturally diverse hospital settings. Methods: A qualitative phenomenological design was employed, with 12 purposively selected nurse participants. Data were collected through in-depth interviews and analyzed using thematic analysis. Result: Three main themes emerged: interpersonal differences, relational consequences, and adaptive conflict management. Interpersonal differences encompassed communication breakdowns as well as personal and sociocultural disparities. Relational consequences included both negative outcomes, such as disrupted nursing care and strained workplace relationships, and positive outcomes, such as the development of stronger relationships. Adaptive conflict management strategies involved self- regulation, dialogic communication, rational appraisal, and seeking support. Conclusion: The findings suggest that in culturally diverse contexts, conflict can serve not only as a source of tension but also as an opportunity to foster mutual understanding. Effective communication, emotional regulation, and organizational support are critical factors in constructively managing conflict.
Co-Authors Achmad Sigit Agus Meriroja Agus Meriroja Agustinha Soares Ahmad Rifai Ailsa Ayu Fadhilla Aldri Frinaldi Alfid Tri Afandi Alwan Wijaya Amellia Reikatiffany Aminah, Dewi Anggia Astuti Anisa Ardiana Anisah Ardiana Anisah Ardiana Anisah Ardiana Anisah Ardiana Ardho Yuwono Wisnugati Ardiana, Anisa Arif Candra Artha Aziz Putra Adhitama Bagus Setyo Prabowo Bratajaya, Ika Mardiyah Cahyani, Nurul Eko Chandra Aji Wijaya Chandra Aji Wijaya, Chandra Aji Chandra, Eka Yufi Septriana Citra Fiona Lutfi Nafisatunisa Cucik Fariasih Denny Rifki Dermawan, Candra Desy Listyaningrum Dewa Ayu Dwi Chandra Yadnya Sari Dewa, Dewa Gede Sanjaya Putra Dewi Aminah Diafani, Riris Diana Rochma Dicky Endrian Kurniawan Dinda Rizky Amalia Dwi Yoga Setyorini Eka Yufi Septriana Candra Eni Yuriasti Erti Ikhtiarini Dewi Essy Sonontiko Essy Sonontiko Sayekti Evan Wahyuningsih Fariasih, Cucik Faridayanti, Erny Feri Ekaprasetia Gigih Permana Kusuma Putra Grace Pakilaran Gunarto, Sugito Tri Gunawan, Arif Candra Hadi Prayitno, Hadi Hanny Handiyani Hanny Rasni Hartini Mansyur Ika Mardiyah Bratajaya Ika Rachmawati Indah Fatimatus Zahro Indri Safitri, Resti Kusnul Kotimah Kusnul Kotimah, Kusnul Linda, Baiq Lulu Dewanti Lulu Dewanti Mardiati Masmuhul Khoir Muhamad Hasan Basri Muhamad Hasan Basri Muhamad Zulfatul A’la Muhammad Nur, Kholid Rosyidi Murni Herawaty Sitanggang Murni Hermawaty Sitanggang Nguyen, Tuan Van Ningrum, Teysya Dwi Nining Wahyuni Nur Yuliani Nur Yuliani Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Nurul Arifah Pradika Ghozi Syamsir Pramesti Arnetha Indriyanti Pravita Dwi Ariyani Rahmawati, Iis Reni Reni Indrayani Restanto, Didik Pudji Resti Indri Safitri Retno Purwandari Retno Utami Ria Aridya Liarucha Rizeki Dwi Fibriansari Rondhianto Rondhianto Sari, Maya Mustika Satriawan, Handi Dwi Shobrina Rifatul Ula SISWOYO Sitanggang, Murni Hermawaty Sitorus, Ratna Sofia Rosa Dewi Sonontiko Sayekti, Essy Sugito Tri Gunarto Sugiyanta Sugiyanta Suhari Sujarwanto Suparman Suparman Sutriani Undariningsih Syamsiar, Pradika Ghozi Sya’roni, Sya’roni Tantut Susanto Wahyu Kurniasih Yennike Tri Herawati Yennike Tri Herawati Yulia Kurniawati Yuliah Ernawati Yulianingsih Yunita Selly Santoso Yuriasti, Eni Yuriasti, Nining Wahyuni Zainal Abidin Zainal Abidin Zuhrotul Rofiqoh