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All Journal Jurnal Manajemen dan Bisnis (Performa) Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Ilmu Manajemen (JIM) IQTISHODUNA Jurnal Manajemen Akuntansi dan Bisnis Jurnal Ekonomi Modernisasi JAM : Jurnal Aplikasi Manajemen IMAGE Jurnal Dimensi Journal of Business Management Education (JBME) Jurnal Pemberdayaan Masyarakat Madani (JPMM) INTEGER: Journal of Information Technology Jurnal Manajemen STIE Muhammadiyah Palopo Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Economic, Bussines and Accounting (COSTING) JRMSI - Jurnal Riset Manajemen Sains Indonesia IJEBD (International Journal Of Entrepreneurship And Business Development) Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis CARADDE: Jurnal Pengabdian Kepada Masyarakat SEISENSE Journal of Management International Journal of Community Service Learning EKUITAS (Jurnal Ekonomi dan Keuangan) Business and Finance Journal Amwaluna Jurnal Ekonomi dan Keuangan Syariah Jurnal Dinamika Manajemen Pendidikan (JDMP) Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Ilmiah Edunomika (JIE) Ilomata International Journal of Management Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Abdi Insani ASSET: Jurnal Manajemen dan Bisnis JBMR: Journal of Business and Management Review Ilomata International Journal of Management Quantitative Economics and Management Studies International Journal of Economics, Management, Business, and Social Science Journal of Social Responsibility Projects by Higher Education Forum Jurnal Ekonomi Abimanyu: Journal of Community Engagement Social Science Studies Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Edukasia: Jurnal Pendidikan dan Pembelajaran Inspirasi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Indonesian Journal of Islamic Economics and Finance Ekonomi Digital Asas wa Tandhim: Jurnal Hukum, Pendidikan, dan Sosial Keagamaan Indonesian Journal of Economics, Entrepreneurship, and Innovation Riwayat: Educational Journal of History and Humanities Economic and Education Journal (Ecoducation) International Journal Business, Management and Innovation Review Ecoducation Jurnal Ekonomi, Manajemen, Akuntansi eJEBA
Anang Kistyanto
Universitas Negeri Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Social Sciences Other

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INFLUENCE OF SERVICE QUALITY REGARDING INTENTTIONS TO REVISIT INTENTION THROUGH PATIENT SATISFACTION AT THE WIYUNG HEALTH CENTER, SURABAYA CITY Rahmawati, Nor Endah; Wardoyo, Dewie Tri Wijayati; Kistyanto, Anang
Jurnal Bisnis dan Keuangan Vol 9 No 2 (2024): Business and Finance Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v9i2.6519

Abstract

Public health centers as institutions that provide health services need to have human resources capable of providing good quality services to the community. This research aims to analyze the influence of service quality on patient satisfaction at the Wiyung Health Center, to analyze the influence of service quality on the revisit intention, to analyze the influence of patient satisfaction on the revisit intention, and to analyze whether patient satisfaction mediates the relationship between service quality and revisit intention to Wiyung Health Center. The sampling method used in this research was a survey of patients using accidental sampling with a questionnaire. The population in this study were patients who visited the Wiyung Surabaya Health Center, with a total number of patients taken in December 2023 of 6,484 people, and samples were taken from the population using the Slovin formula of 377 people. Data analysis was carried out using descriptive statistics, with tools used in the research using the Structural Equation Model (SEM) method approach with Partial Least Squares (PLS). Based on the results of data analysis, it was obtained: 1) service quality has a positive and significant effect on patient satisfaction; 2) Service quality has a positive and significant effect on revisit intention; 3) Patient satisfaction has a positive and significant effect on revisit intention; 4) Patient satisfaction has a significant effect mediates the relationship between service quality and revisit intention to Wiyung Health Center. Suggestions for the Wiyung Health Center are: 1) needs to promote through social media and brochures for the health equipment it has; 2) needs to conduct an analysis of material needs and plan the purchase of sufficient health equipment; 3) need to create a Customer Care service; 4) needs to carry out excellent service training.
DETERMINANTS OF PUBLIC AWARENESS TO PAY TAXES THROUGH WORK EFFECTIVENESS AS A MEDIATION VARIABLE Budiarti, Retno; Andre Dwijanto Witjaksono; Anang Kistyanto
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 12 No 2 (2024): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v12n2.p266-286

Abstract

Phenomenon/Issue: Local government and village head leadership play an important role in increasing public awareness of paying taxes, but work effectiveness as a mediating variable has not been widely explored. Purpose: This research aims to analyze the influence of government policy and village head leadership on public awareness of paying taxes, with work effectiveness as a mediating variable. Novelty: This research adds work effectiveness variables as mediators to deepen understanding of how government policy and village head leadership can influence people's awareness of paying taxes. Research Methods: Quantitative research using a survey approach was carried out in Karangrejo Village, Karangrejo District, Magetan Regency. Data was collected through questionnaires filled out by respondents who were residents of Karangrejo Village. Results: The results of the study show that government policy and village head leadership have a significant effect on people's awareness of paying taxes. Work effectiveness was found as a mediating variable that strengthens this influence. Research Contributions: This research provides insight into the importance of transparent government policies and responsive village head leadership to increase work effectiveness and public awareness in paying taxes, which will ultimately have a positive impact on increasing local tax revenues
ORGANIZATIONAL CULTURE AND CYBERLOAFING: ASSESSING THEIR IMPACT ON HOSPITAL EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION Widias Asmara, Ratna; Anang Kistyanto; Dewie Tri Wijayati Wardoyo
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 12 No 2 (2024): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v12n2.p287-310

Abstract

Phenomenon/Issue: The study examines the effects of organizational culture and cyberloafing behavior on employee performance, with job satisfaction as a mediating variable, at RSUD dr. Sayidiman Magetan. Purpose: The main objective of this research is to determine how organizational culture and cyberloafing behavior influence employee performance, considering job satisfaction as an intermediary factor. Novelty: This research uniquely integrates the mediating role of job satisfaction in the relationship between organizational culture, cyberloafing behavior, and employee performance within a hospital setting. Research Methods: A quantitative approach was employed, involving 216 employees of RSUD dr. Sayidiman Magetan as respondents. Data analysis was conducted using Structural Equation Modeling (SEM) with AMOS software. Results: Organizational culture positively and significantly impacts employee performance and job satisfaction. Cyberloafing behavior negatively and significantly affects employee performance and job satisfaction. Job satisfaction positively and significantly influences employee performance. Organizational culture positively affects employee performance through job satisfaction. Cyberloafing behavior negatively impacts employee performance through job satisfaction. Research Contributions: These results provide significant insights for the management of RSUD dr. Sayidiman Magetan, emphasizing the importance of fostering a supportive organizational culture and reducing cyberloafing behavior to enhance employee performance
Pengaruh Flexible Work Arrangements dan Workplace Loneliness terhadap Workplace Loneliness Mukhlish, Dawam; Kistyanto, Anang
Jurnal Ilmu Manajemen Vol. 12 No. 4 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v12n4.p978-988

Abstract

This study aims to test and analyze the effect of flexible work Arrangements and workplace loneliness on worker Well-Being. This study uses a quantitative approach involving 44 employees of PT XYZ. The sampling technique uses probability sampling with a saturated sample type, as many as 44 respondents with online google form questionnaire data collection. The data analysis technique in this study uses Structural Equation Modeling - Partial Least Square (SEM PLS) using SmartPLS 3.2.9 software. The results of this study indicate that wlexible work arrangements have a significant positive effect on worker well-Being, and workplace woneliness has a significant positive effect on worker well-Being.
THE EFFECT OF CYBERLOAFING ON PERFORMANCE MODERATED BY WORK PROCEDURES AND SELF-CONTROL Hatala, Rahmawati M.; Kistyanto, Anang; Witjaksono, Andre Dwijanto
JOURNAL OF MANAGEMENT, ACCOUNTING, GENERAL FINANCE AND INTERNATIONAL ECONOMIC ISSUES Vol. 3 No. 4 (2024): SEPTEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/marginal.v3i4.1462

Abstract

In today's digital era, cyberloafing which refers to surfing the web for personal reasons during work hours is a major workplace issue. A policy was put in place at XYZ Agency in July 2024 to control internet usage and curb cyberloafing. The policy is meant to boost productivity, but its impact is still uncertain. Even with the policy, some employees continue cyberloafing on personal internet connections, leading to concerns about its effect on their work performance and how self-control and work procedures play a role in this behavior. This study seeks to investigate the impact of cyberloafing on productivity, influenced by levels of self-discipline and workplace protocols. Employing a quantitative method, the research involved 100 participants from the XYZ Agency. Utilizing Smart PLS 3.0 software, the data was examined to ascertain connections between different factors. The results indicated that cyberloafing had a notable, albeit modest, positive effect on performance measures within this study, with a coefficient of 0.161. Workplace procedures, acting as a moderating element, were found to have a detrimental impact on the correlation between cyberloafing and employee productivity. However, self-control was not found to significantly alter or moderate the link between cyberloafing and job performance.
PENGARUH WORK FAMILY CONFLICT DAN STRES KERJA TERHADAP KINERJA KARYAWAN PADA PUSKESMAS PERAK TIMUR KOTA SURABAYA DENGAN MOTIVASI SEBAGAI VARIABEL MODERASI Prameswari, Anggraini Dian; Kistyanto, Anang; Witjaksono, Andre Dwijanto
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 1 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Performance is the achievement of organizational goals that can be formed quantitative or qualitative output, creativity, flexibility, reliability or other things that the organization can want. Good performance is an action to achieve the goals of the organization so that efforts are needed to improve performance. The purpose of this study was to analyze the effect of work family conflict and job stress on performance with motivation as a moderating variable. This research was conducted at the Perak Timur Health Center, with saturated sampling obtained a sample of 47 respondents. Statistical data analysis with the Structural Equation Modeling (SEM) approach and Partial Least Squares (PLS) technique through SmartPLS software. The results of this study explain, among others, that work family conflict has no effect on employee performance. Furthermore, job stress has no effect on employee performance. Motivation as a moderating variable is proven to have a positive effect in influencing the relationship between work family conflict and employee performance. In addition, motivation as a moderating variable is also proven to have a positive effect in influencing the relationship between work stress and employee performance..
Creating leaders for successful change management in Nabila Citra Islamic Kindergarten: Literature Review Mochamad Irfan; Sanaji Sanaji; Andre Dwijanto Witcaksono; Anang Kistyanto
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.3859

Abstract

The success of change management in an organization is highly dependent on effective leadership. Leaders who are visionary and able to mobilize others are the main keys in navigating transitions and achieving organizational goals. However, creating leaders for successful change management is not easy. Planned and sustainable efforts are needed to build capable leadership capacity and capabilities. This research methodology uses a literature review research method or Systematic Literature Review (SLR), which is a synthesis of literature research carried out by identifying, analyzing, then evaluating through collecting existing data by searching through research selection. Information used by several international journals obtained by screening from Publish or Perish. The results of this research are based on articles in the form of international journals that have international credibility such as Scopus, Web of Science and Pub Med. The benefit of this research is to improve the ability of Nabila Citra Islamic Kindergarten principals and teachers to manage change. The research results show that strong leadership plays an important role in driving the success of change initiatives in kindergarten
The Role of Bureaucratic Reform in Improving the Performance of the Gayungan Surabaya Police Sector Trie Sis Biantoro; Anang Kistyanto; Sanaji Sanaji
International Journal Business, Management and Innovation Review Vol. 1 No. 3 (2024): August : International Journal Business, Management and Innovation Review
Publisher : Universitas Veteran Bangun Nusantara Sukoharjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijbmir.v1i3.30

Abstract

Effective and responsive bureaucracy is an important factor in achieving efficiency and professionalism within police institutions. This research identifies the problems faced by the Gayungan Surabaya Sector Police regarding bureaucratic reform to evaluate the impact of bureaucratic reform on institutional performance. This study uses a qualitative approach in its research, involving the use of data collection methods such as participant observation, in-depth interviews, documentation, and focus group discussions. The informants in this research are members of the Gayungan Surabaya Sector Police who are actively involved in HR management. Data were analyzed using qualitative data analysis methods. This research is expected to be able to identify problems that arise in the bureaucratic reform process and evaluate the impact of the reform. In addition, this research aims to provide policy recommendations that can improve the performance of police institutions in terms of efficiency, responsiveness and professionalism. The contribution of this research is to provide a deeper understanding of the importance of bureaucratic reform in improving the performance of police institutions, as well as contributing to the development of human resource management theories, such as change management and Strategic Human Resource Management (SHRM), which emphasizes the integration of HR policy with strategy organization.
Modal Sosial dan Sponsor Karier Pengaruhnya terhadap Kesuksesan Karier Manajer Kistyanto, Anang
Jurnal Aplikasi Manajemen Vol. 6 No. 2 (2008)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aimed in explaining the influence of social capital on the career success with career sponsorship as the intervening variable. Using two stage sampling, the 232 questionnaires were distributed to the manager of state-owned companies (BUMN) at East Java and 108 of the questioner were returned. The result of the SEM appeared that the managers having better social capital would have better career sponsorship where they would has career support, challenge job, career protection, career coaching, technical mentoring and advice, office political coaching, and better spiritual coaching. This research discovered that trust dimension was the weakest dimension in forming social capital. In the variable of social capital, connection dimension was the strongest dimension in forming social capital variable. In the career sponsorship variable, the strongest indicator in forming career sponsorship career was technical mentoring and advice, while the weakest indicator in forming the career sponsorship variable was career protection.
The Influence of Transformational Leadership and Organizational Culture on Employee Performance Jeje Abdul Rojak; Sanaji Sanaji; Andre Dwijanto Witjaksono; Anang Kistyanto
EDUKASIA: Jurnal Pendidikan dan Pembelajaran Vol. 5 No. 1 (2024): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v5i1.926

Abstract

Leadership and organizational culture include elements that shape and support individuals in achieving set goals, which in turn affect the overall success of the organization. This study intends to identify the impact of transformational leadership and organizational culture on employee performance. For this study, the sample was 120 staff from three universities and the results were obtained through SPSS (26). The research instrument uses quantitative methods, while data analysis techniques include validity, reliability, classical assumption tests, normality, heteroscedasticity, autocorrelation, multicollinearity, t test and multiple regression. The results showed that with the acceptance of the first hypothesis results, it means that transformational leadership (X1) has an effect on staff performance (Y), indicating that this leadership style has a positive impact on the ability of staff to achieve organizational goals. Acceptance of the second hypothesis shows that organizational culture (X2) significantly affects staff performance (Y) positively. This indicates that the values, norms, and practices contained in the organizational culture have an important role in shaping the performance of the staff.
Co-Authors A Nuzul, A Abiwara, Ikhsan Badra Amirusholihin Amirusholihin, Amirusholihin Andre D. Witjaksono Andre Dwijanto Witcaksono Andre Dwijanto Witjaksono Anggun Dyan Kartika Rini Anshori, Didin Antok, Muhammad Budiono Budiono Chinta Ayuning Putri Dewie Trie Wijayati Didin Anshori Dita Inkai Y Dwi Hariyono Dwiarko Nugrohoseno Dyah Parama Puspita Sari Ec. Budiono Eka Hendi Andriansyah Eko Prasetyo Elia Nur Azizah Emmy Deswiati Fandi Fathoni Fandi Fatoni Fandi Fatoni Febrika Yogie Hermanto Haidar Paramanandana Hatala, Rahmawati M. Hery Widijanto Hutomo, Wahyu Ika Diyah Candra Arifah Indahwati, Hari Istianah, Lailatul Jahroni Jahroni Jahroni, Jahroni jannah, robbiyatul Jannah, Siti Miftachul Jeje Abdul Rojak Jun Surjanti Lisa Sukmawati Mahardika, Muhammad Diar Mardiana, Mira Medya Sari Rachma Atika Moch. Khoirul Anwar Mochamad Irfan Moh. Danang Bahtiar Mufidah, Zulfin Rachma Muhajirin, Muhajirin Muhammad Diar Mahardika Muhammad Fajar Wahyudi Rahman Mukhlish, Dawam Musdholifah Musyafak Musyafak musyafak Musyafak Nadia Asandimitra Haryono Naurah Nazhifah Nihaya, Ina Uswatun Nnamdi, Anthony Ogbolu Nur Azizah, Elia Nurul Indawati Powell Gian Hartono Pradika Rahayu Prameswari, Anggraini Dian Prasetyowati, Aviv Ika Pujiastuti, Puput Putranto, Andy Joko Putro, Rahadian Kristanto R.A. Sista Paramita Rafli Ihza Rizaldi Rahmawati, Nor Endah Raja Zuraidah Rasi Rastuti, Henny Purwaning Ratih Amelia, Ratih Ratnasari, Anik Retno Budiarti Rian Dwi Cahya Rojak, Jeje Abdul Sahrul Fahad Sanaji Sanaji Sanaji Sanaji, Sanaji Sari, Dyah Parama Puspita Sarikullah, Intan Siadari*, Ulian Burju Sonda, Anggun Langitry Sri Setyo Iriani Sriminingsih, Nanik Sukma Dewi, Esa Ayu Suparmi, Mamik Supriyati . Suryanti, Ega Susanti Susanti Susi Handayani Tazkiyah Nur Laili Citra Dewi Tesdanahadi, Fatory Tony Seno Aji Trie Sis Biantoro Tutik Handayani, Tutik Tyas, Citra Widastining Ulil Hartono Utama, Lalu Satria Wahyu Hutomo Wardoyo, Dewi Tri Wijayanti Wardoyo, Dewie Tri Wartono, Sigit Widaswara, Eritria Widias Asmara, Ratna Wijayanti W, Dewie Tri Wijayanti W2, Dewie Tri Wijayanti, Anies Wijayati Wardoyo, Dewie Tri Yudha Pratama, Tegar Yulisharsasi Yulisharsasi, Yulisharsasi Yulvi Yusnia Anggriani Yustiarini, Yeny Yuyun Isbanah