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All Journal Cakrawala Pendidikan Jurnal Pendidikan Jasmani Indonesia Jurnal Pendidikan Jasmani Mimbar Sekolah Dasar Jurnal Pendidikan Olah Raga Gelanggang Pendidikan Jasmani Indonesia JOURNAL SPORT AREA JURNAL PENDIDIKAN TAMBUSAI JP.JOK (Jurnal Pendidikan Jasmani, Olahraga dan Kesehatan) JUARA : Jurnal Olahraga Jurnal SPORTIF : Jurnal Penelitian Pembelajaran Bravo's : Jurnal Program Studi Pendidikan Jasmani dan Kesehatan Altius: Jurnal Ilmu Olahraga dan Kesehatan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Kejaora (Kesehatan Jasmani dan Olahraga) JOSSAE (Journal of Sport Science and Education) Jurnal PORKES Multilateral: Jurnal Pendidikan Jasmani Dan Olahraga Bima Loka: Journal of Physical Education SPRINTER: Jurnal Ilmu Olahraga Jurnal Pengabdian Olahraga Masyarakat Journal of Education Research Jurnal Olahraga Pendidikan Indonesia (JOPI) Jurnal Penjaminan Mutu Bravo's: Journal of Physical Education and Sport Science Sriwijaya Journal of Sport Sriwijaya University Learning and Education International Journal
Bayu Budi Prakoso
Universitas Negeri Surabaya
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Jurnal Penjaminan Mutu

 1 
ANALISIS MUTU LAYANAN DITINJAU DARI PROGRAM STUDI, GENDER, ANGKATAN, DAN PRESTASI AKADEMIK Bayu Budi Prakoso; Sasminta Christina Yuli Hartati; Achmad Rizanul Wahyudi
Jurnal Penjaminan Mutu Vol 9 No 01 (2023)
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v9i01.1913

Abstract

The level of faculty service to students is important to know as the basis for evaluating the quality of education implementation. Management services, finance, and infrastructure are the main aspects of educational services at the sports science faculty because the educational process tends to use more sports facilities and infrastructure. This article aims to describe the results of a survey on the level of faculty service to prospective students for sports personnel. This survey research was conducted on 325 students (male = 222, female = 103; Class of 2019 = 44, 2020 = 132, 2021 = 149). Instruments for the level of student satisfaction with management services, finance, and infrastructure have been standardized by quality assurance used in research. Data analysis used CFA, Mann-Whitney (gender), Kruskal-Wallis (study program and batch), correlation, and Wilcoxon. The results showed that the instrument for measuring student satisfaction had met the validity and reliability requirements. There is no difference in the level of faculty service in terms of gender, study program, and year of student entry (class). In addition, the cumulative achievement index does not correlate with the gap in services provided by the faculty. The gap between expectations and reality of 0.24 is included in the positive category (more satisfied than expectations) with a value of Z = -8.389, p = 0.000. So it was concluded that student satisfaction was declared positive and not influenced by differences in student characteristics and GPA
Co-Authors Abdul Rachman Syam Tuasikal Abdurrohman Muzakki Achmad Hasyim Ashari Achmad Rizanul Wahyudi Achmad Rizanul Wahyudi Advendi Kristiyandaru Agus Hariyanto Agus Hariyanto Ali Maksum Anindya Mar'atus Sholikhah Anna Noordia Anung Priambodo Aprilia, Nabila Ardingga Dhea Kurniasari Arif Bulqini Arifin, Ahmad Zainul Arimbi Asokawati, Aisyah Putri Aulia Lita Pradina Azkian, Fahmi Bafirman HB Bambang Ferianto Tjahyo Kuntjoro Basuki , Basuki Bayu Agung Pramono BERNARD DJAWA Cendani Putri, Adelya Dwi Cipto Nugroho, Rico Armansyah Dita Yuliastrid Dwi Cahyo Kartiko Dwi Lorry Juniarisca Dyah Ayu Nur Sariyan Eri Barlian Estrella, Erwin O. Fajar Susetya Pambudi Faridha Nurhayati Febriyanti, Agnes Diona Fifukha Dwi Khory Firah, Maghfirah Salsabila Putri Firdaus Febri Arisetiyana FITHRONI, HIJRIN Frendy Aru Fantiro Giswa Nurunnisa Hamdani Hamdani Heryanto Nur Muhammad IRMA FEBRIYANTI Juniarisca, Dwi Lorry Khory, Fifukha Dwi Khusairi, Akhmad Kolektus Oky Ristanto Kuncoro, Bambang Ferianto Tjahyo Latifah, Nuraida Mahmudatul Liandro Wahyu Jati Prabowo Made Agus Wijaya Mawardani, Syalsabila Ira Miftah Fariz Prima Putra Mochamad Ridwan Mohammad Fathur Rohman NANANG INDRIARSA Nanik Indahwati NANIK INDAHWATI Ningati, Dinda Ayu Nining Widyah Kusnanik Nugraha, Testa Adi Nurhidayati, Anisa Pradana, Febryansah Gilang Aris Pratama, Choiriza Pratama, Tomy Putra Priadana, Benny Widya Prianggi, Yusuf Nanang PRIMANATA, DANI Purasara, Agung Rahman, Ali Ramadhani, Muhammad Rizki Riadi, Tiffany Jasmine Rohman Ardiansyah Prakoso Rohman, Moh. Fathur Saifuddin, Hasan Sasminta Christina Yuli Hartati Setiya Yunus Saputra SETIYO HARTOTO Shalihah, Nabilah Yaafi'ah Siti Amirohfatin Slamet Riyadi Sri Wicahyani Stania, Valia Sudarso Sudarso Sudarso Sudarso Sugianto Sugianto Sumaryanti Sumaryanti Suroto Suroto Suroto Taufik Rahman Usman, Arifuddin Utama, Rheynov Alfian Vega Candra Dinata Wahyu Indra Bayu Wibowo, Bayu Krisna Mukti Widi Ponco Utomo Widi Ponco Utomo Wiyli Yustanti Yulespana Qoriawan Zamahsyari Syayyif Al Fathi