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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Algoritma Jurnal Kalibrasi JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Journal of Humanities and Social Studies Generasi Emas: Jurnal Pendidikan Islam Anak Usia Dini Publica: Jurnal Pemikiran Administrasi Negara Management Studies and Entrepreneurship Journal (MSEJ) Jurnal E-Komtek Jurnal Fokus Manajemen Bisnis Journal of Community Development J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal PkM MIFTEK Jurnal Algoritma Jurnal Kalibrasi International Journal of Travel, Hospitality and Events Padma: Jurnal Pengabdian Kepada Masyarakat JURNAL ILMIAH INFOKOM Expensive: Jurnal Akuntansi dan Keuangan Journal of Early Childhood Education Studies EBTIDA' : Jurnal Pendidikan Dasar Islam Jurnal Sains Terapan Pariwisata JACTA: Journal of Accounting and Tax Jurnal Indonesia : Manajemen Informatika dan Komunikasi Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends J+Plus: Jurnal Mahasiswa Pendidikan Luar Sekolah
Rina Kurniawati
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Journal : JAKPP : Jurnal Analisis Kebijakan

 1 
Effectiveness of the Integrated Administrative Information System (PATEN) in Public Service Pariyatin, Yeni; Satria, Eri; SF, Dini Destiani; Kurniawati, Rina
JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) Volume 10 No. 2, Desember 2024
Publisher : Departemen Ilmu Administrasi FISIP UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jakpp.v10i2.30869

Abstract

Problems related to population administration and civil registration, such as identity falsification and duplicate data due to lack of accurate details of population data documents, the process of obtaining a Population Identity Card and issuing a civil registration certificate still takes a long time because the data input process is still done manually. In this regard, the Garut Regency government, in this case the Tarogong Kaler District, is trying to collect valid population data so that it can develop mapping to overcome this problem. Currently there is an information system that makes it easier to provide services for creating and issuing resident document certificates, namely by implementing a website-based integrated administration service system or PATENT. This research aims to analyze Effectiveness of the Integrated Administrative Information System (PATEN) in Public Service. This research uses a qualitative descriptive type of research with four informants.   Data collection techniques start from direct observation, interviews, and documentation.  The data analysis techniques used are data collection, data reduction, data presentation and drawing conclusions and verification. The results of the research show that the community can enjoy the quality of services provided in Tarogong Kaler District. This can be seen from several things. The reliability dimension can be seen from the district operators who are reliable in providing services to the community. The responsiveness dimension related to the ability to respond is said to be good if the PATENT system has immediate disruption. can be overcome by not reducing services to the community. The obstacles are that the availability of human resources is still insufficient, as well as the need for socialization to the community about understanding the system.
Co-Authors Abdullah Ramdhani Aksan Halim, K. Prihartono Alamsyah, Kamal - Alamsyah, Renaldy Alfazri, Muhamad Fahri Andri Hardiyansyah Andri Ikhwana Andri Ikhwana Andriyansa, Dede Angga Kurniawan Arini Alvi Oktavia Arvanullah Asmawih Astriyani Rizky, Ardelia Awaliyah, Pipit Darliani, Darliani Delfiana, Heby Dewi Listiawati Astuti DEWI RAHMAWATI Dhiyaulhaq, Ahmad Eko Retnadi Eri Satria Erni Anggraeni Fadhilah, Tami Nurul Faujani, Zidan Ahmad Febriansyah Adli Ramadhan Gunawan, Erix Hafsah Ghina Ghaida Gunawan Hendro Setyono Heru Suheryadi Hilman, Moh Hilmi Aulawi Hilmi, Den Imam Muhamad Hilmy, Zoel Husni tamrin Irda Sari Kristiana , Dian Kurniawati , Rina Kusumastuti, Sendang Leni Fitriani Leni Fitriani, Leni Listijono Setyopratignjo M.Rizka Galang Y Mahaditia, Aji Mahalita Tri Nikita Bangun Mahendra, Hadid Ubaidillah Maida, Rina Nur Maryana, Tina Maulana, Rizky Safta Maulidasari, Diyan Mawardi, Zahra Nabilah MILENI ASTRI LINDA BITJARA Mita Anggraeni Moch Sambas Moh. Agus Syairofi Syafi’ Muhammad Rikza Nashrulloh Muharamani, Adelia MUTHMAINNAH Muttaqin, Muhammad ‘Azam Nahdi Hadiyanto, Nahdi Natalia Susanti, Agnes Nedi Hendri, Nedi Neneng Yuniarty Nisa, Ziadatun Khoirun Nugraha, Ihsan Nuriah, Sinta Nurul Azqa Mayor Oktaviani , Shintya Pamungkas, Muhammad Iqbal Ismail Safei Rahman, Cecep Kholip Ar Ratih Purnama Sari Regawan, Gugun Rifandi, Fadli Rini Suwartika Kusumadiarti Ritasari, Rd Rita Rizky, Ardelia Astriany Rosidin, Ahmad Ryan Ardianto Sabila Rismawati Saputra, Gilang Slamet Seliwati, Seliwati Septi Noer Lailela SF, Dini Destiani Shanti Pujilestari, Shanti Sopian, Diman Sri Hermuningsih Suci Sandi Wachyuni Sunarya, Agi Ferdiansyah Tisnawati, Rini Tri Viqi Adriansyah Trisyanti, Novriani Utami, Fajryah Yehezkiel Yeni Pariyatin Yoga Pratama Yogi Cahya Ramdani Yogi Permana Yusuf Mauluddin ‘Azam Muttaqin, Muhammad