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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JDM (Jurnal Dinamika Manajemen) Gadjah Mada International Journal of Business Jurnal Psikologi JIP (Jurnal Intervensi Psikologi) Jurnal Psikologi Talenta Jurnal Psikologi Malahayati PENGABDI: Jurnal Hasil Pengabdian Masyarakat Jurnal Dedikasi Journal of Correctional Issues (JCI) Jurnal Abdi Masyarakat Indonesia Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Manajemen dan Pemasaran Jasa Literacy : International Scientific Journals of Social, Education, Humanities INOVASI: Jurnal Hasil Pengabdian Masyarakat DEVOTE: Jurnal Pengabdian Masyarakat Global Indonesian Journal of Fundamental Sciences Mestaka: Jurnal Pengabdian Kepada Masyarakat IPTEK: Jurnal Hasil Pengabdian kepada Masyarakat JIP (Jurnal Intervensi Psikologi) Socius: Social Sciences Research Journal KARYA: Journal of Educational Community Service PESHUM Jurnal Kebajikan: Pengabdian Kepada Masyarakat Journal of Education Psychology and Social Development Humanitis (Jurnal Humaniora Sosial dan Bisnis)
Resekiani Mas Bakar
Universitas Negeri Makassar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

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PENCEGAHAN PERILAKU HUSTLE CULTURE PADA KARYAWAN DI PT. PERTAMINA PATRA NIAGA REGIONAL SULAWESI MELALUI PSIKOEDUKASI NON-PELATIHAN Irma, Irma; Azzahra, Raodahtun Qori; Patiung, Rita; Bakar, Resekiani Mas
Devote: Jurnal Pengabdian Masyarakat Global Vol. 1 No. 2 (2022): Devote : Jurnal Pengabdian Masyarakat Global, Desember 2022
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (476.443 KB) | DOI: 10.55681/devote.v1i2.355

Abstract

Hustle culture is a culture that makes individuals adopt workaholism or workaholism behavior. Through the Professional Work Lecture program, Students of the Faculty of Psychology, Makassar State University carry out community service at PT. Pertamina Patra Niaga Regional Sulawesi. The purpose of this service is to prevent hustle culture behavior among employees. The method used is non-training psychoeducation with the help of banners and posters. The method used in data collection is a survey that is distributed via Google form and analyzed descriptively. Based on the survey conducted, it was found that the average employee is in the middle category who experiences the characteristics of hustle culture with a percentage of 72.3%. After employees are given psychoeducation there are 90% of employees at PT. Pertamina Patra Niaga Regional Sulawesi which is committed to reducing hustle culture behavior.
Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction Bakar, Resekiani Mas; Amaliah, Riska; Hidayati, Nurul
JDM (Jurnal Dinamika Manajemen) Vol 10, No 2 (2019): September 2019
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v10i2.19843

Abstract

This experimental study aimed to examine the effect of emotional labor strategy towards the negative WOM mediated by customer satisfaction. Research of emotional labor context has widely examined its impacts on service employees. The limitations in several studies proved that the opportunity in the indirect effect of emotional labor strategy on negative word of mouth (WOM) is still available. Sixty-two participants were involved in this study and divided into two groups (deep acting versus surface acting) by using videos. PROCESS model moderation proved that emotional labor strategy indirectly affects the negative WOM, mediated by customer satisfaction. This study showed that deep acting strategy can enhance customer satisfaction, therefore the negative WOM can be diminished. In contrast, surface acting strategy affects the decrease of customer satisfaction and thus it can raise the intention of the negative WOM. Emotion modification would be more effective through the deep acting strategy in transmitting the positive emotion for the customer, than modification the expression. The satisfaction felt by the customer will decrease the intention to spread negative information about the service provider to other customers.
Pengaruh Keterikatan Konsumen terhadap Loyalitas Merek pada Konsumen Grab di Kota Makassar MS, Fadhilah Nur Azhari; Bakar, Resekiani Mas
JURNAL PSIKOLOGI Vol 20, No 1 (2024): Jurnal Psikologi
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jp.v20i1.22377

Abstract

Brand loyalty on grab being a special concern because the growth of the needs on customers and others company innovation that can effect on online transportation company's performance and success. Brand loyalty can allegedly be influenced through consumer engagement. This study aims to determine the effect of consumer engagement on brand loyalty on grab consumers in Makassar City. The data in this study is that Grab consumers in Makassar City as many as 310 respondents through the google form. The measuring instrument used in this study is the scale of consumer engagement and brand loyalty. The data were analyzed using linear regression analysis techniques. The results showed that there is a positive influence between consumer engagement and brand loyalty. This research illustrates that the higher the consumer engagement, the higher the brand loyalty. This research can inform Grab to build strategy so they can maintain their customer and for the next researchers that consumer engagement can intervene in brand loyalty.
Membangun Arah dan Potensi Diri: Pelatihan Penyusunan Rencana Karir pada Mahasiswa Politeknik Ilmu Pelayaran Makassar Rahmat, Abdul; Bakar, Resekiani Mas; Anwar, Hilwa; Husain, Ahdaniar
Seminar Nasional Pengabdian Kepada Masyarakat SEMINAR NASIONAL 2025:PROSIDING EDISI 1
Publisher : Seminar Nasional Pengabdian Kepada Masyarakat

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Abstract

Abstrak – Mahasiswa sering kali belum memiliki perencanaan karir yang jelas, sehingga menimbulkan kecemasan dalam menghadapi masa transisi dari dunia pendidikan ke dunia kerja yang kompetitif dan dinamis. Kondisi tersebut disebabkan karena kurangnya pemahaman terhadap potensi diri, minat, dan kompetensi yang dimiliki. Oleh karena itu, pelatihan penyusunan rencana karir dilaksanakan sebagai salah satu upaya untuk mempersiapkan mahasiswa Politeknik Ilmu Pelayaran Makassar dalam menghadapi tantangan profesional. Pelatihan ini bertujuan untuk meningkatkan kesiapan, kepercayaan diri, serta kemampuan mahasiswa untuk bersaing secara optimal dalam dunia kerja. Pelaksanaan kegiatan PKM berfokus pada pelatihan Penyusunan Rencana Karir yang terbagi atas beberapa sesi, yaitu penyampaian materi, diskusi, dan praktik/latihan.  Pelatihan ini melibatkan 184 mahasiswa tingkat akhir Politeknik Ilmu Pelayaran Makassar. Hasil kegiatan menunjukkan bahwa pelatihan penyusunan rencana karir berkontribusi positif terhadap peningkatan kesiapan mahasiswa dalam merancang karir. Dengan demikian, pelatihan ini menjadi langkah strategis dalam membentuk lulusan Politeknik Ilmu Pelayaran yang kompeten, percaya diri, dan siap kerja.Kata kunci: Mahasiswa, Pelatihan, Penyusunan Rencana Karir
Psikoedukasi Work Life Balance Pada Karyawan PT. Sinar Sosro Kantor Penjualan Wilayah Kalimantan Sulawesi Resekiani Mas Bakar; Afifah Aprillah; Muh. Alif Wirawan Natsir
Jurnal Kebajikan: Pengabdian Kepada Masyarakat Vol 3, No 1 (2024): November
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jk.v3i1.64623

Abstract

One of the challenges for workers or employees is balancing time for work with their personal life, which is commonly called work life balance. The aim of providing work life balance psychoeducation in this social service is to provide an understanding of the importance of work life balance to PT. Sinar Sosro Kantor Penjualan Wilayah Kalimantan Sulawesi employees. The method uses intervention in the form of psychoeducation including psychoeducational preparation (conducting FGDs and surveys), implementing psychoeducation, administering pre-tests and post-tests. The implementation of work life balance psychoeducation was attended by 32 participants from PT. Sinar Sosro Kantor Penjualan Wilayah Kalimantan Sulawesi employees whose work placement is at the Kantor Penjualan Wilayah office. The results of this service show that the work life balance psychoeducation activities carried out can provide employees with an understanding of the importance of work life balance itself. This understanding includes what work life balance is, the concept of work life balance, factors that influence work life balance, signs of poor work life balance, and ideal work life balance.
PENANAMAN VALUE BERAKHLAK BAGI ASN GURU Resekiani Mas Bakar; St Hadjar Nurul Istiqamah; Elshafa Salsabil Anwar; Muh Irsyad
Jurnal Kebajikan: Pengabdian Kepada Masyarakat Vol 2, No 1 (2023): November
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jk.v2i1.54145

Abstract

The work behavior of ASN teachers in everyday life is based on the value of BerAKHLAK. The implementation of BerAKHLAK values cannot be achieved if civil servants do not know and understand these values. ASN Teacher service activities aim to provide knowledge related to the value of BerAKHLAK by exploring self-awareness and application of these values in the teacher's daily work activities. The approach method carried out in instilling BerAKHLAK values uses coaching groups. The participants of the activity were 31 ASN MAN 2 Polewali Mandar teachers. The activity of providing BerAKHLAK material and coaching group was carried out for 120 minutes (2 hours). ASN teachers show high involvement in participating in activities. The evaluation results show that training activities are considered useful and relevant in instilling BerAKHLAK values for ASN teachers.
The Influence of Person-Job Fit on Organizational Commitment among Car Salesperson Sesar, Agun; Bakar, Resekiani Mas; Rahmat, Abd.
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18822073

Abstract

Organizational commitment refers to employees’ involvement, trust, and loyalty toward the organization, and it plays a key role in employee retention and improving company performance. This study aims to examine the influence of person-job fit—the compatibility between an individual and their job—on organizational commitment among car salespersons. Using a quantitative method with simple regression linear analysis and accidental sampling, data were collected from 140 respondents through the person-job fit scale translated by Astuti and Amir (2023) from Lauver and Kristof-Brown (2001), and the organizational commitment scale by Mowday, Porter, and Steers (1979), adapted by Rahmat, Bakar, and Anwar (2022). The results of simple linear regression show that person-job fit has a positive and significant effect on organizational commitment (R² = 0.138; β = 0.371; F = 22.026; p 0.001), indicating that the higher the person-job fit, the stronger the organizational commitment among salespersons. These findings suggest that companies should emphasize the recruitment process to enhance person-job fit, thereby increasing employee loyalty and productivity.
The Influence of Emotional Labor on Service Quality with Burnout as a Mediating Variable Elshafa Salsabil Anwar; Resekiani Mas Bakar; Hilwa Anwar
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 3 (2025): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i3.2963

Abstract

The existence of inconsistent nursing practices in realizing quality services causes complaints experienced by both patients and nurses. This inconsistency can be attributed to various factors, two of which are emotional labor and burnout. Emotional labor, specifically deep acting and surface acting, plays a significant role in how nurses regulate their emotions to meet professional expectations, which may impact their perceived service quality. Meanwhile, burnout, characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment, is a psychological response to prolonged work-related stress and is commonly experienced by nurses in high-pressure environments. This study aims to determine the effect of deep acting and surface acting on service quality, with burnout as a mediating variable. The research utilized a quantitative survey design. Respondents consisted of 249 nurses selected through cluster random sampling. Instruments used in this study included the Service Quality Scale, Emotional Labor Scale, and Burnout Scale. Mediation testing was conducted using Hayes' PROCESS macro to analyze the indirect effects. The analysis results showed that burnout significantly mediates the relationship between emotional labor and service quality. Specifically, burnout mediates the effect of deep acting (b = 0.20, 95% CI [0.05–0.37]) and surface acting (b = 0.20, 95% CI [–0.40 to –0.132]) on service quality. These findings indicate that both deep acting and surface acting influence service quality, either directly or through the mediating effect of burnout. Understanding these relationships is crucial for hospital management to develop strategies that reduce burnout and promote effective emotional regulation among nurses. Interventions such as emotional resilience training and supportive work environments may help enhance service quality by managing emotional labor more effectively and reducing the negative impact of burnout.
PERBEDAAN KUALITAS KEPUTUSAN DITINJAU DARI CARA BERPIKIR SECARA CONSCIOUS DAN UNCONSCIOUS THOUGHT Letisa Biantong Parura; Lukman; Resekiani Mas Bakar
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 1 No. 4 (2023): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Decision quality is the result obtained from the decision-making process influenced by the way of thinking used (conscious and unconscious thought). This experimental research consisted of two groups, namely conscious thought and unconscious thought groups. This study aims to determine whether there is a difference in the quality of the decision to choose electronic products (laptops) between participants who think consciously (conscious thought) and unconsciously (unconscious thought). Participants in this research were 53 students in Makassar City (18-25 years). This study used the experimental method between-subjects design, randomized two groups design. The results of data analysis using Mann Whitney U showed a significance value (p) of 0.001 (p < 0.05). The results of the study show that there are differences in the quality of the decision to choose electronic products (laptops) for participants who think consciously (conscious thought) and unconsciously (unconscious thought). Participants in the unconscious thought group produced objectively better-quality decisions than participants in the conscious thought group. This research contributes to complex decision-making that can generate good quality decisions objectively when individuals rely on unconscious thought processes.
Pelatihan Komunikasi Efektif di Tempat Kerja pada Karyawan PT Golqi Sukses Mulia Resekiani Mas Bakar; St. Hadjar Nurul Istiqamah; Ahmad Firdaus; Naila Khanza
Jurnal Kebajikan: Pengabdian Kepada Masyarakat Vol 4, No 3 (2026): MEI
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jk.v4i3.85618

Abstract

Komunikasi efektif memiliki peran penting dalam mendukung koordinasi kerja, penyampaian informasi, kerja sama tim, serta efektivitas organisasi di lingkungan kerja. Komunikasi yang kurang efektif dapat menyebabkan miskomunikasi, hambatan koordinasi, keterlambatan pekerjaan, serta menurunnya produktivitas karyawan. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pemahaman dan keterampilan komunikasi kerja karyawan melalui pelatihan komunikasi efektif di PT Golqi Sukses Mulia. Pelatihan dilaksanakan menggunakan pendekatan experiential learning yang melibatkan pengalaman langsung, diskusi, simulasi, dan games kelompok untuk meningkatkan partisipasi aktif peserta selama proses pembelajaran. Peserta kegiatan berjumlah 40 karyawan office dari beberapa divisi di PT Golqi Sukses Mulia. Teknik pengumpulan data dilakukan melalui kuesioner, wawancara, pre-test, post-test, dan evaluasi pelatihan. Materi pelatihan meliputi self-awareness, active listening, pemberian umpan balik konstruktif, structured communication, serta closed-loop communication. Selain itu, peserta mengikuti simulasi kelompok berupa games “Bridge Challenge” yang dirancang untuk meningkatkan kemampuan komunikasi, kerja sama tim, koordinasi, pemecahan masalah, dan pengambilan keputusan. Hasil kegiatan menunjukkan adanya peningkatan pemahaman peserta mengenai komunikasi efektif dari 79,7% pada pre-test menjadi 82,9% pada post-test. Peserta juga menunjukkan keterlibatan aktif selama proses diskusi dan simulasi berlangsung. Hasil tersebut menunjukkan bahwa pelatihan komunikasi efektif dengan pendekatan experiential learning mampu meningkatkan pemahaman dan keterampilan komunikasi kerja karyawan. Pelatihan ini diharapkan dapat mendukung terciptanya lingkungan kerja yang lebih kolaboratif, terstruktur, adaptif, dan produktif dalam organisasi.
Co-Authors A.M. Zulfikar Taufik Abdul Rahmat Abdul Rahmat Abdul Rahmat Afifah Aprillah Agun Sesar Ahmad Firdaus Ahmad Fudhail  Majid Ahmad Yasser Mansyur Amaliah, Riska Anak Agung Gede Sugianthara Andi Andini Thasya Pawiloi Andi Ayu Ananda Andi Ayu Sukmadewi Andi Muh.N. Dzikrayafi Andi Nasrawati Hamid Andi Nasrawati Hamid Andi Nasrawati Hamid Andi Nasrawati Hamid, Andi Nasrawati Andi Nasrawaty Hamid Angreni, Afrilla Fitri Anugrah Qonita Anwar, Hilwa Ariqa Dyah Ulhaq Asmiati Asmiati Azzahra, Raodahtun Qori Benny Enrico Leonard Panggabean Benny Leonard Enrico Panggabean Bobby Poerwanto Burhanuddin, arinil Hidayah Elshafa Salsabil Anwar Elshafa Salsabil Anwar Eva Meizara Puspita Dewi Eva Meizarra Puspita Dewi Faradillah Firdaus Fathul Himam Fatwa L Dhiyaul Haq Fitriani Ayu Gaffar, Syamsul Bakhri Giffani, Inastuti Retno Husain, Ahdaniar Inastuti Retno Giffani Indri Ramadhani Chairul Irma Irma Irma Irma Kakiet, Ildiniah Faranita Letisa Biantong Parura Lukman Lukman Lukman Lukman Lukman Lukman LUKMAN, LUKMAN MS, Fadhilah Nur Azhari Muh Irsyad Muh. Alif Wirawan Natsir Muh. Idul Fauzi Muhaimin Muh. Nur Haq Muh. Nur Haq I.S. Mannessa Muhammad Nur Hidayat Nurdin Muhammad Shafwan Zhalifunnas Muhsin, Miftahul Jannah Naila Khanza Ni Luh Theresya Putri Nur Rahmadhani Nurul Fauziyah Nurul Fauziyah, Nurul Nurul Hidayati Nurul Hidayati Nurul Maulida Arsi Patiung, Rita R, M. Akbar Rahmat, Abd. Rahmawati Syam Rahmawati Syam Rahmawati Syam Raodahtun Qori Azzahra Rina Juliana Rita Patiung Rita Yanti Sesar, Agun Singkali, Yemima Dirma Siti Hajar Auliannisa Siti Hajar Auliannisa Siti Nurfiskia Julia Utamayanti Srikandi Gayatri. M. Jipung St Hadjar Nurul Istiqamah St Hadjar Nurul Istiqamah St. Hadjar Nurul Istiqamah Syam, Rahmawati Syam, Rahmawaty Tri Merdeka Putri Sambokaraeng Widya Wahyuningsih Aprilian Wustari Mangundjaya Yani Purnama Yana Zahrah, Zahrah Zalsabila, Zeika Zhafran Fadhil Damara