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All Journal JBMP (Jurnal Bisnis, Manajemen dan Perbankan) JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS JOURNAL OF APPLIED BUSINESS ADMINISTRATION GEMA EKONOMI Jurnal Ilmiah Akuntansi dan Finansial Indonesia Jurnal EnviScience (Environment Science) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Jurnal Bisnis Mahasiswa Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah Proceeding Applied Business and Engineering Conference Jurnal AGRISEP: Kajian Masalah Sosial Ekonomi Pertanian dan Agribisnis Journal of Sustainable Community Development Jurnal Pengabdian Kepada Masyarakat Jurnal Pendidikan Teknik Mesin Journal of Collaborative Industrial Management
Adhitomo Wirawan
Politeknik Negeri Batam
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Analysis of Operational Material Management Strategies to Avoid Overstock and Stockout in Packaging Inventory at Electronic Manufacturer Company Sonya Siregar; Adhitomo Wirawan; Muhammad Arif; Aulia Fajrin
Journal of Collaborative Industrial Management (JCIM) Vol. 1 No. 4 (2025): Journal of Collaborative Industrial Management
Publisher : Publika Bersama Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The manufacturing industry faces challenges in inventory, including overstock and  material stockouts that require companies to use an efficient inventory strategy. The purpose of this research is to analyze the effectiveness of the operational material management strategy  in overcoming the problem  of overstock and stockout material packaging in the inventory process at electronic manufacturer company. This study uses a qualitative approach method by collecting data through interviews, observations, and documentation. Data analysis was carried out using fishbone diagrams to decipher the causative factors and pareto diagrams to identify the main factors. The results of the fishbone analysis  show that data input errors, multiple division of labor, material damage during production, asynchronous communication between the teams involved, lack of supervision, and poor employee rotation are the main causes. In addition, the results of Pareto analysis with (Pareto's law 20-80) the main factors that dominate 80% are in human factors 31%, material 27%, and machine 22%. Based on the results of the research, simple applications can be done by improving communication coordination, increasing the number of employees, conducting regular training, and optimizing the use of technology.
Building Customer Satisfaction through Trust: Service Quality, Perceived Value, and Experience at SPKLU UB Disyan PLN Batam: Membangun Kepuasan Pelanggan melalui Kepercayaan: Kualitas Layanan, Nilai yang Dirasakan, dan Pengalaman di SPKLU UB Disyan PLN Batam Daniel Kasidi; Ayu Puspitasari; Natasha Salsabilah; Viona Metriani; Adhitomo Wirawan
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 12 No. 1 (2026): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v12i1.2318

Abstract

Customer satisfaction represents a critical indicator of service performance and organizational sustainability in service-based industries. In the electric vehicle charging services, customer satisfaction not only reflects customers evaluative judgments of service encounters but also determines their intention to continue usage and maintain long-term relationships with the provider.  This study examines the interconnections among service quality, perceived value, customer experience, trust, and customer satisfaction at SPKLU UB Disyan PLN Batam. The population of this study consists of the people of Batam City, particularly users of the SPKLU UB Disyan PLN Batam service. The study aims to analyze the influence of service quality, perceived value, and customer experience on customer satisfaction, with trust serving as a mediating variable. This research employed a quantitative approach using survey data collected from 155 respondents selected through nonprobability purposive sampling, namely customers who had used the SPKLU service within the last six months. This sampling technique is appropriate because the study requires respondents who have direct experience with SPKLU services, ensuring that the data collected are relevant and reflective of actual service evaluations. Purposive sampling is widely used in service research where specific criteria are necessary to obtain valid and meaningful insights. Data were analyzed using Structural Equation Modeling–Partial Least Squares. The results indicate that service quality, perceived value, and customer experience have positive and significant effects on customer satisfaction. These findings emphasize the importance of enhancing service performance and building customer trust to improve customer satisfaction in electric vehicle charging services in Batam City.
Scale Evaluation of the Trans Batam Passenger Information System Application (SIP TB) Using the System Usability Scale Method Dira Septiani; Adhitomo Wirawan; Fatma Saqdiah; Aulia Fajrin
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 14 No. 1 (2026): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - June 2026
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v14i1.12743

Abstract

This study aims to evaluate the Usability of the Trans Batam Passenger Information System (SIP TB) application using the System Usability Scale (SUS). The study involves 200 respondents who use the SIP TB application in Batam City. The quantitative method used includes questionnaire distribution and SUS scoring analysis. The results show that the average SUS score is 76, placing the application in the "Good" category and falling within the "Acceptable (High)" range. The Grade Scale also falls under category C. These results indicate that the application is generally usable, although there is room for improvement, particularly in user interface design and cross-platform availability.
From Crisis to Growth: A Digital Platform Strategy for Tanjung Lesung SEZ Using the SOAR Framework (2018-2024) Husna Putri Pertiwi; Ridha Azka Raga; Adhitomo Wirawan; Robetmi J. Pinem
Ilomata International Journal of Management Vol. 6 No. 1 (2025): January 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i1.1511

Abstract

Tanjung Lesung, Indonesia's first Tourism Special Economic Zone (SEZ), suffered setbacks from the 2018 tsunami and the COVID-19 pandemic. These crises led to decreased tourist visits, raising safety concerns and impacting the area’s image. Thus, this study explores the role of digital platform-based promotion in revitalizing Tanjung Lesung SEZ by assessing the effectiveness of Tanjung Lesung’s official digital channels in rebuilding its brand, enhancing engagement, and attracting visitors as well as using the SOAR (Strengths, Opportunities, Aspirations, Results) framework to develop actionable strategies that contribute to an enhanced digital marketing strategy for Tanjung Lesung. This research is a descriptive qualitative method, incorporating surveys and interviews from the Penta helix point of view and undertaking digital analytics. This study found that word-of-mouth remains a powerful tool in attracting visitors to Tanjung Lesung. Thus, the findings suggest that leveraging personal recommendations from friends and family contributes significantly to building a positive reputation. Therefore, The digital strategy encourages visitors to share their experiences online, further amplifying word-of-mouth impact and building community trust
Co-Authors Ade Rizky Ismiraj Saragih Adi Syahputra Purba Agussa Putra, Pandu Ahmad Hamim Thohari Aidnilla Sinambela, Fitriana Alrido Martha Devano Andi Erna Mulyana Andre Akhnedi Annisa Rizqia Rahmadani Asadian Puja Enggita, Asadian Puja Asman Tayo Atiqotun Nisa Aulia Fajrin Aulia Fajrin Aurora, Angel Ayu Puspitasari Ayu Puspitasari Ayu Puspitasari, Ayu Baehaqi Bambang Hendrawan Batubara, Ninda Hardina Bima Wahyu Pratama Budiman Budiman Budiman Cantika Yosdianti Katella Daniel Kasidi Desi Ratna Sari, Desi Ratna Dian Mulyaningtyas Dira Septiani Domi Kamsyah Doni Putra Utama Dwi Kartikasari Evaliata Br Sembiring Fajrin, Aulia Fandy Bestario Harlan Fatma Saqdiah Fatma Saqdiah Fedia Restu Felix Russel Fikri, Alif Fikri, Nuzuly Fillandini, Raja Freddy Pranata Fuad Arif Rahman Hajan Hidayat Handayani, Yosi Hanifah Widiastuti Hasanah, Afrianti Hidayat, Hajan Himawan Mochtoha Husna Putri Pertiwi Ilham Ahmad Dani Inggrid Wahyuni Sinaga Intan, Sutra Irsutami Irsutami Irsutami, Irsutami Ismi Nur Afani Jessica Olifia Khusniah, Riza Liony Lumombo Maulida, Nur Alifia Mia Syafrina Monica Kusuma Dita Muhammad Arif Muhammad Ikhlash Muhammad Nashrullah Muhammad Zaenuddin Muhammad Zainuddin Muhammad Zainuddin Mulyaningtyas, Dian Muslim Ansori Nadhrah Wivanius Nadiah Zahra Nadya Uci Pramita Natasha Salsabilah Neta, Fandy Nikita Dwi Utami Prima Putri Niniet Indah Arvitrid Nova Sabrina Novi Indriani Nur Alifia Maulida Nur Rahmah Andayani Nurul Ulfah Nyimas Masnalina Oktaria, Hanny Othanindyah, Larasati Palit, Agnes Tiaranadya Pertiwi, Husna Putri Pinem, Robetmi J. Pratama, Muhammad Meidiansyah Putri Ramadini Putri Saraswati Naufalita Ryanto Putri, Ancala Laras Putri, Nikita Dwi Utami Prima Raga, Ridha Azka Rahman, Fuad Arif Rahmat Hidayat Regita Natasya Reni Surmayanti Ria Anggraeni Ridha Azka Raga Riri Zelmiyanti Risfandi Risfandi Rizky Afdhal Robetmi J. Pinem Sari, Suci Evita Seto Sulaksono Adi Wibowo Seto Sulaksono Adi Wibowo, Seto Sulaksono Adi Shakila Lulu Fadillah Halim Shinta Wahyu Hati Sinambela, Fitriana Aidnilla Sinarti, Sinarti Siti Halimah Slamet Subagyo, Slamet Sonya Siregar Sugeng Riadi Venia Yunita Vinda Yessica Viona Metriani Windy Stefani Yosi Handayani Yulinda Yulinda