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PERSEPSI PEMUSTAKA TERHADAP PUSTAKAWAN LAYANAN SIRKULASI DALAM MENDUKUNG PELAYANAN PERPUSTAKAAN MODERN DI DINAS KEARSIPAN DAN PERPUSTAKAAN PROVINSI SUMATERA BARAT Muhammad Arief; Elva Rahmah
Info Bibliotheca: Jurnal Perpustakaan dan Ilmu Informasi Vol. 7 No. 1 (2026): Info Bibliotheca: Jurnal Perpustakaan dan Ilmu Informasi
Publisher : Program Studi Perpustakaan dan Ilmu Informasi, Fakultas Bahasa dan Seni, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ib.v7i1.723

Abstract

This study aims to analyze user perceptions of circulation librarians in supporting modern library services at the Regional Archives and Library Office of West Sumatra Province. This study uses a quantitative descriptive approach. The population consisted of 3,277 circulation service users during the period October–December 2025, with a sample of 97 respondents determined using the Slovin formula and purposive sampling techniques. Data were collected through questionnaires, observations, and documentation studies. Data were analyzed using descriptive statistics by calculating the average value and Respondent Achievement Level (RAL). The results showed that user perceptions of circulation librarians were generally in the good to very good category, with an overall positive assessment of 73.1%. In the SERVQUAL dimension, Tangibles obtained the highest percentage (75.3%), while reliability and assurance showed the lowest percentage (70.1%). In the LibQUAL dimension, the Library as a place obtained the highest score (76.3%), followed by service influence (74.2%) and information control (72.2%). The research results show that circulation librarians have made a positive contribution to supporting modern library services through professional and responsive service supported by adequate facilities and information systems. However, improvements in librarian competency, service consistency, and information system optimization are still needed to continuously improve service quality.
Analisis Kompetensi Pustakawan Menuju World Class University: Studi Kasus Perpustakaan Universitas Negeri Padang Angga Fajar Pratama; Elva Rahmah
Maktabatuna Vol 7, No 1 (2025)
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/mj.v7i1.11116

Abstract

In an effort to realize the vision of becoming a World Class University, the Universitas Negeri Padang Library has undergone various positive transformations, especially in terms of physical changes in the form of building construction and library locations. The physical transformation was caused by non-physical changes, especially in improving the quality of human resources, namely librarians. This study aims to describe the competence of librarians in supporting the achievement of a World Class University in the Universitas Negeri Padang Library environment. The method used in this study is qualitative with a descriptive approach, while informants were selected spectrally using the purposive sampling method. Data collection was carried out by observation, interviews and documentation. The results of this study indicate that: (1) the core competence of librarians includes the basic abilities and skills that must be possessed by a librarian in order to carry out their duties and responsibilities professionally. This competence covers various aspects, namely management, development, and organizational aspects; (2) professional competence which includes knowledge of information sources, technology, management and research and the ability to implement this knowledge in information services; (3) individual competence includes attitudes and values that support work efficiency, communication skills, a spirit of continuous learning, and readiness to face challenges; and (4) the criteria for librarians state that the librarian profession demands special requirements in accordance with the field of work carried out
Co-Authors A.P., Retno Ajeng Adelson, Randa Adinda Syafitri, Adinda Aditio, Bambang Aditya Aditya Afdal Afdal, Afdal Afriami, Zelka Agusti, Diana Agustin, Mairani Tri Ajra, Salsabila Safa Aldona Gusda Alfarez, Muhammad Alfiyan, Vinny Putri Andra Rizal Andriko Firma Angga Fajar Pratama Annisa Annisa Aprilina, Sierly Ananta Aprilla, Suci Anom Ardella Purwanti Arnas, Nadia Assyfa Astuni Rahayu Atikah Aulia Audia Nazaretha Yori Ayumanda, Dinda Azhari, Ainul Azira, Sajida Diva Azmi, Fajri Surya azzahra, kalyka Barawi, Mohamad Hardyman bin Cahyani, Amelia Dwi Dayani, Putri Desmal, Susmita Desriyeni, Desriyeni Dika Oktavia Elsha Yuan Septasia Emidar Emidar Emidar Emidar Erik Septian Chandra Ermawati Arief Etisha Alodia Fadhilla Aufa Fadhlan Ash Shiddiqy Fadhli Aulia Ilham Fauruza, Azka Febrianti, Sherin Fediantos, Fediantos Fitri Yanti Fitri, Restia Ainil Fitriazmi Zikrillah R Gapanwa, Fadly Giant Anzhori Gusmanti, Novia Gustina Erlianti Hasanah, Rusyda Hijriyati Herman, Rafika Honesty Akmal Husna, Hanisatul Ilham, Randy Ilkhamul Fajri Indah, Nilam Sri intan permata sari Iqbal, Harry Izza, Nafisah Nurul Jajulita, Mulyatri Jeni Sarah Amalia Jumaidi Akhri Juwita, Lasmi Kristi Elferida Kurniadi, Gian Lioni, Lioni Lukmannul Hakim Maharani, Nuryusro Maiyas Sandra Sari Maksum, M.Ridho Sahid Malta Nelisa Mardiah Azizah Marlini Marlini Marlini Marlini Marlini Marlini Maulana, Muhamad Luthfi Melati Muis, Putri Mezilia Agusni Mifthahul Jannah Mohamed Shuhidan, Shamila Monalita, Poppy Monika, Putri Muhamad Ikhsan Muhammad Alfarez Muhammad Arief Muhammad Ikhwan Mulhairi Mulhairi, Mulhairi Muliani, Suci Mustika, Putri Mutiara Nauli Mutiarani, Wezi Natin, Zelvi Yanatan Nisa, Nisa Nofrila Susanti Nova Yulistika Nur ‘Azah Nurainun Nurainun Oktari, Cahyani Oktari, Mutia Zikro Oktarino Arizola Okti Arizen Putra Putra Ramadhan, Hafid Putra, Eko Tri PUTRI WULANDARI Putri, Aliffa Dwi Putri, Inggi Eka Mei Putri, Nadia Edmi Putri, Nindy Aprilia Putri, Rahmi Fetika Rahayu, Desy Setia Rahma Diani Ayudian Putri Rahmad, Fajri Rahmadini, Indah Putri Rahmah, Yuni Rahman, Azi Rahmat Fuadi Raisha Elvina ramadhani ramadhani Ramadhani, Nia Ramadhany Budyman, Fadya Rania Puteri Redhalia Rannisa, Rayi Refni Darmen Reynaldi, Reynaldi Riko Sapta Putra Rini Asmara Rio Agus Saputra Riven Raviah Utami Rusdi, Syifa Aini Santikha, Annisa Dwi Saputri, Vadila Yulia Sari, Melsi Yulia Shamila Mohamed Shuhidan Shamila Mohamed Shuhidan, Shamila Mohamed Shinta Tri Septiani Silvia Silvia Siregar, Annisarti Siti Aisyah Sri Depi Sri Novianti Putri Sri Wahyuni St., Zulmaisar Sufi, Meilani Syafrita, Nella Syah Yuli Pernando Tiara, Anna Tika Astuti Titin Tri Andini Triska, Yona Tusya'diah, Delima Tuzzahra, Raudya Ulfah, Azra Aulia Uly Fitri Ervan Wan Aida Wan Yahaya Wan Yahaya, Wan Aida Widia Virsefni Winda Musfita Sari Wulandari, Elsy Yana Saputri Yetti, Gustia Yomi, Agustia Permata Yunus Winoto Zhafiri, Shabrina Zulfikarni Zulfikarni Zulfithrah