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Pengaruh Pelayanan Dan Kualitas Terhadap Kepuasan Pelanggan Toko Cahaya Cosmetic Kota Palopo Riwanda, Riwanda; Syafi’i, Imam; Sestini, Sestini; febrian, Muh fadhli; Renaldi, Renaldi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3014

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan dan kualitas produk terhadap kepuasan pelanggan pada Toko Cahaya Cosmetic Kota Palopo. Persaingan bisnis ritel kosmetik yang semakin ketat menuntut perusahaan untuk memperhatikan aspek pelayanan dan kualitas produk dalam rangka mempertahankan pelanggan. Metode penelitian menggunakan pendekatan kuantitatif dengan penyebaran kuesioner kepada konsumen Toko Cahaya Cosmetic Kota Palopo yang ditentukan dengan teknik accidental sampling. Data dianalisis menggunakan regresi linear berganda dengan bantuan program SPSS. Hasil penelitian menunjukkan bahwa secara simultan pelayanan dan kualitas produk berpengaruh signifikan terhadap kepuasan pelanggan. Secara parsial, kualitas produk berpengaruh lebih dominan terhadap kepuasan pelanggan dibandingkan pelayanan. Temuan ini mengindikasikan bahwa konsumen Toko Cahaya Cosmetic lebih mengutamakan kualitas produk yang ditawarkan, meskipun pelayanan tetap berperan dalam membentuk kepuasan. Penelitian ini diharapkan memberikan kontribusi praktis bagi Toko Cahaya Cosmetic dalam meningkatkan strategi pelayanan dan kualitas produk serta kontribusi akademis dalam memperkaya kajian manajemen pemasaran khususnya terkait kepuasan pelanggan di sektor ritel kosmetik.
Perempuan Kajang dalam Sebagai Penjaga Nilai Etika dan Moral di Tengah Arus Wisata Digital Renaldi, Renaldi; Kartini, Kartini; Sasha, Andi; Awaru, Andi Octamaya Tendri; Khairunniza, Liza Dwi Eftiza
Indo-MathEdu Intellectuals Journal Vol. 6 No. 8 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i8.4742

Abstract

Online tourism and social media have transformed the way people view and experience local culture, including the Kajang Dalam indigenous community, which maintains strict ethical, moral, and modesty rules. The purpose of this study is to demonstrate how Kajang Dalam women maintain and disseminate traditional values amidst digital trends that drive increased tourist visits. The study will also examine how they communicate through visual representations that often do not align with the cultural context. This research utilizes qualitative methods by conducting semi-structured interviews with indigenous women, tourism practitioners, and purposively selected traditional leaders. To analyze the data thematically, source triangulation and cross-checking with informants were used to ensure credibility. The results show that Kajang Dalam women maintain moral values, regulate social etiquette, and are active cultural interpreters, asserting customary boundaries within digital tourism practices. They reprimand moral violations, educate tourists, and limit the use of technology in certain traditional areas, serving as a bridge between tradition and change. The results suggest that women play a strategic role in maintaining cultural resilience and strengthening community identity amidst the digitalization of tourism.
IDETIFIKASI UKURAN PAKAIAN BERBASIS IMAGE PROCESSING Widyawati, Widyawati; Fatoni, Ahmad; Renaldi, Renaldi
Jurnal Ilmiah Sains dan Teknologi Vol. 5 No. 1 (2021): Jurnal Ilmiah Sains dan Teknologi
Publisher : Teknik Informatika Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (565.819 KB) | DOI: 10.47080/saintek.v5i1.1200

Abstract

Data becomes a valuable asset today. With so much data, current technology can open up the possibility to process and make predictions. Machine Learning (ML) is part of Artificial Intelligence (AI) which has become an important tool in software systems in optimizing running systems. Image Classification is one of the topics of Machine Learning that is widely used in machine learning. The application of image classification on the server-side is often done in every complex classification problem because it requires large computing power. This application uses the ml5.js library as a javascript library to process data in machine learning. The application of machine learning for clothing measurement allows users to make it easier to determine the size of clothes at the Reevant Supply IND store. Meanwhile, to support the use of machine learning on the website, a pre-trained model is needed. This study examines neural network settings such as epoch and optimal learning rate. In addition, to prove that you can be superior in training time and loss function values. The results of this study prove that it is easier for users to determine the size of clothes purchased at the Reevant Supply IND store much faster than prior consultation with the store admin
Analisis Kredit Macet Dan Kecukupan Modal Terhadap Profitabilitas Pada Koperasi to Ciung UNANDA Kadek Saputri Aryaningsih; Bintang Siabu; Marseyla Cristine pasanda; Renaldi Renaldi; Nasruddin Nasruddin
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 6: September 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i6.10926

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa besar kredit macet dan kecukupan modal  terhadap profitabilitas yang ada di koperasi To Ciung UNANDA. Hasil penelitian ini menunjukkan bahwa Terjadi peningkatan tajam NPL dari 1,18% (tahun 2021, sehat) menjadi 13,76% (tahun 2022, tidak sehat), dan naik drastis ke 33,90% (tahun 2023, risiko ekstrem). Hal ini menunjukkan penurunan kualitas kredit yang signifikan serta lemahnya manajemen risiko dan pengawasan kredit. CAR menurun dari 50,49% (tahun 2021, sangat kuat) ke 14,21% (tahun 2022, cukup sehat), dan terus turun menjadi 7,18% (tahun 2023, tidak sehat). Penurunan ini mencerminkan melemahnya ketahanan modal koperasi, yang berisiko tinggi jika tidak segera diperkuat. Pada tahun 2021, ROA sebesar 2,022% (kategori sangat baik) dan ROE 7,51% (cukup). Namun, pada tahun 2022 terjadi penurunan ROA ke 0,532% dan ROE ke 5,56%. Tahun 2023 terjadi sedikit pemulihan dengan ROA naik ke 0,806% dan ROE ke 7,43%, tetapi keduanya belum kembali ke kondisi terbaik tahun 2021 dan masih dalam kategori cukup. Adapun saran sebagai hasil penelitian ini sesuai dengan masing-masing rasio yang digunakan yaitu meningkatkan seleksi dan penagihan kredit, memperkuat permodalan dan efisiensi, optimalkan aset dan pendapatan, membenahi tata kelola, serta menyiapkan strategi menghadapi risiko eksternal. Keywords: Kredit Macet, Kecukupan Modal, Profitabilitas
Kinerja Keuangan pada PT Bank Rakyat Indonesia (Persero) Tbk Berdasarkan Rasio Likuiditas dan Rasio Solvabilitas Periode 2015-2024 Regina Regina; Salsabilah Azzarah Amran; Devitha Maharani Rauf; Munawir Munawir; Renaldi Renaldi
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 3 (2026): September: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i3.7956

Abstract

This study analyzes the financial performance of PT Bank Rakyat Indonesia (Persero) Tbk during the 2015–2024 period based on liquidity and solvency ratios. The liquidity ratio is measured using the Loan to Deposit Ratio (LDR) and Loan to Asset Ratio (LAR), while the solvency ratio is measured using the Debt to Asset Ratio (DAR) and Debt to Equity Ratio (DER). This research uses a quantitative descriptive method with secondary data obtained from the bank's annual financial statements published on the Indonesia Stock Exchange website. The results show that the LDR ranged from 77.16% to 99.21%, indicating an adequate intermediation function with a notable spike in 2024 that requires liquidity-risk attention. The LAR remained stable between 60.50% and 68.00%, reflecting balanced asset utilization for credit expansion. The DAR ranged from 111.40% to 113.90% and the DER from 7.19 to 8.72 times, both of which are considered normal for the banking industry given that third-party funds are classified as liabilities. Overall, PT Bank Rakyat Indonesia (Persero) Tbk demonstrated a healthy and relatively stable financial performance throughout the observed period.
Co-Authors Adnan Adnan Adrianza Putra Aglis Andhita Hatmawan Agus Dwi Churniawan Agus Dwi Churniawan, Agus Dwi Agus Purnama Ahmad Fatoni Ahmad Ridho Ismail Alfred Alfred Ali, Siti Arisya Nurfika Amarudin, Hamdan Andi Asirah Angkat, Ramisah Anita Maharani Aprilia, Miranda Arafah, Nasriani Armanjaya, Satria Awaru, Andi Octamaya Tendri Ayu Nabila Wardhani Siregar Azkari, Ridha Bintang Siabu citra, Citra Daerni, Yeni Damayanti, Putri Darmayanti, Lisda Deltri Dikwardi Eisenring Devitha Maharani Rauf Donny Dharmawan Endang Lastinawati, Endang Fanni Rozana Fina Diana Gandi, Suradji Hafil, Moh Hasibuan, Rizki Ananda Hidayatullah, Muh. Syarif Hilma, Tahta Hutabarat, Malfajri Iksan, Khoiril Jasman Jasman Kadek Saputri Aryaningsih Kadek Saputri Aryaningsih Kartini Kartini Kasih, Yuni Khairunniza, Liza Dwi Eftiza Kiswara, Qodrat Larashaty, Anindita Aprilliana Magfira, Magfira Manumayangsa, Rahadi Marseyla Cristine pasanda MASRIYAH Mauren Azzahra Ma’arif, Syamsul Moh Amin, Moh Mohammad Sidiq Muh Fadhli Febrian A Muhammad Ridwan Lubis Muhammad Rispan Affandi Muhammad Yani, Muhammad Munawir Munawir Munir, Nuraisa Murdiana, Sitti Murwani Wulansari Mutammimah, Heppy Mutiara Mutiara Nasruddin Nasruddin Nasruddin Nasruddin Novi Shintia, Novi Pernantah, Piki Setri Pratama, Andik Putri, Meliyani Qodri, Lutfi Asnan Ramayuda, M. Agung Ratnanto, Guntur Wahyuni Rayhan Thoriq Ramadhan Regina Regina Resmi Resmi Riadhi, Zukhri Rini Amelia, Rini Riwanda, Riwanda Safii, M. Safira, Alma Safitri, Aisyah Salsabilah Azzarah Amran Sampena, Iwan Doa Sari, Felinda Sarie, Fatma Sasha, Andi Septianita, Septianita Sestini, Sestini Setiati, Eka Putri Siti Hajar Sundari Retno Andani Suwondo, Juwita Purnami Restu Syafi’i, Imam Syukri, Fitriyani Tauran, Yeni Teguh Hilmansyah Tengku Mahardika Bima Kurniawan Tiara Putri Afriani Tiara, Tiara Tri Sagirani Ummi Kulsum Viani Rizky Aziza Widyawati Widyawati Wulandari, Wingga Yanuar Al Fiqri Yuda Satria Nugraha Yulia Vioni Pasaribu Zakia, Zahara Ziko Fajar Ramadhan, Ziko Fajar