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Journal : Jurnal Teknologi Terpadu

Pemanfaatan Data Ulasan Pengguna untuk Membangun Sistem Klasterisasi berdasarkan Pain Points menggunakan Algoritma K-Means Ulummuddin, Ikhya; Sari, Anggraini Puspita; Swari, Made Hanindia Prami
Jurnal Teknologi Terpadu Vol 10 No 1 (2024): Juli, 2024
Publisher : LPPM STT Terpadu Nurul Fikri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54914/jtt.v10i1.1252

Abstract

In design thinking, empathizing and defining stages are part of UX research. The goal is to analyze pain points or complaints experienced by users using qualitative data. However, this process is always done manually, which can be time-consuming and resource-intensive. The objective of this research is to develop a system for clustering qualitative data based on problem topics using K-Means clustering and several evaluation methods, namely silhouette score, Davies-Bouldin Index, and Calinski-Harabasz Index, implemented in Python programming language and run on Google Colaboratory. User review data for the Gojek app version 4.9.3 from November 2021 to January 2024, obtained from Kaggle and preprocessed, will be used as the object for system development. Based on testing for each cluster number, the results obtained are 14 clusters or problem topics with a silhouette score of 0.65, Davies-Bouldin Index of 0.35, and Calinski-Harabasz Index of 40.7, where each evaluation method has good accuracy. The system requires a computation time of 127.4 seconds. The K-Means algorithm is effective when clustered user review data based on complaint topics. UX researchers can utilize the system from this research to assist them in analyzing pain points more quickly and efficiently.
Co-Authors Abd Rabi’ Achmad Junaidi Achmad Junaidi, Achmad Achmad Yusuf Yulestiono Adhi Dwi Saputra Adiguna Yudhanto Adila, Mar’atul Aditya, Wigananda Firdaus Putra Adiyatma, Hesel Faza Afandi, Rizki Baehtiar Afina Lina Nurlaili Agung Darmawansyah Agung Mustika Rizki Agung Mustika Rizki, Agung Mustika Agussalim, Agussalim Agustiardani, Salsa Pramudhita Aji Paringga Jati Akbar, Fawwaz Ali Akbar, M.Azriel Yaqi Al-Ayyubi, Iqbal Alam, Fajar Indra Nur Aldito Restu Wintama Alfajr, Achmad Yuneda Alfi Hendri Alif Bayu Ammarizky Alif Ernanda Putra Amrullah, Ahmad Wildan Ana, Vika Rafi Andre Leto Andreas Nugroho Sihananto Andreas Nugroho Sihananto Anindhyta, Erisa Dwi Xena Aninidta, Sophia ANUGRAH PRASETYA, RAJAWALI SHAKTIKA Aqil Salim, Mas Muhammad Ar Rafi, Mohammad Hafiz Ardelia, Danika Najwa Ardiansyah, Muhammad Dafa Arhinza, Rayhan Saneval Ariando, Aldo Pradana Aries Boedi Setiawan Arif Nur Cahyo Arif Rahman Hakim Arif Widiasan Subagio Arifani, Kahpi Baiquni Arifin, Hilda Desfianty Arini, Andhini Putri Ariningtyas, Imelda Dwi Arryanto, Bahiskara Ananda Arthansa, Radendha Muhammad Awang Mohammad Ziadhasya Rizqaarrafi AZMI, ANDRA HUSNUL Azzahra Adelia Sabrina Salsabila Azzahra Asti Khairunnisa Bagus Satrio Wicaksono Bayu Setiawan Belva Cynara Trana Putri, Prudencia Bhaswara, Maulana Muzakki Bimantoro, Ryan Bagus Binti Hasim, Norhaslinda Budiman, Daniel cahyono, wahyu eko Cinta Ramayanti Citra Firdausi, Putri Aulia Damai Arbaus, Damai Damayanti, Natasya Meryl Daniswara, Sena Dea Rajwa Zahra Athaya Dela Puspita Lasminingrum Dewi, Shanty Kurnia Dian Maharani, Dian Dimas Satria Prayoga Dody Pintarko Dwi Arman Prasetya Dwi Arman Prasetya Dwi Arman Prasetya Eka Maurita Ekawati, Anies Eko Kuncoro Eko Kuncoro Eko Wahyudi EKO WAHYUDI Elizabeth, Caritta Endyarni, Regina Caeli Eva Salsabilla Fahlefi, Muhammad Reza Fajrina, Nur Septia Farhans, Muhammad Izzudin Fatchur Rozci Fauzan, Daffa Athallah Firdaus Putra Aditya, Wigananda Firmantara, Wahyu Firza Prima Aditiawan Firzannabeel Aqila Rafid Gatot Yulisianto Gatut Yulisusianto Hendri, Alfi Hilya ‘Zada Mardhatilla Al Haadiy Hiroshi Suzuki Icham, Maulana Izuddin Audadi idhom, Mohammad Intan Putri Mansyur Pratama Iqbal Bagus Satriawan Irsyadi, Muhamad Haidir Irsyadi, Muhammad Haidir Irsyadi, Muhammad Rohman Irwansyah, Ferry Ismail, Jefri Abdurrozak Jaka Subagja Jamaludin . 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