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All Journal Jurnal Inovasi Ilmu Administrasi Publik Panrita Abdi - Jurnal Pengabdian pada Masyarakat Policy & Governance Review Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Publik (Jurnal Ilmu Administrasi) Gorontalo Journal of Public Administration Studies Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Suara Hukum Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Engineering, Science and Information Technology PUBLIKA : Jurnal Ilmu Administrasi Publik International Journal of Science and Society (IJSOC) International Journal of Education and Social Science (IJESS) Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE JAIDE Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Education, Vocational and Social Science International Journal of Health and Medicine Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab
Asna Aneta
Universitas Negeri Gorontalo
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Legal Philosophy’s Role in Human Rights and Fiscal Governance: Indonesia and the Philippines Comparative Insights Aneta, Yanti; Aneta, Asna; Tohopi, Rustam; Hulinggi, Pebriyanto A.; Tee-Anastacio, Princess Alyssa D.
Jurnal Suara Hukum Vol. 7 No. 2 (2025): Jurnal Suara Hukum
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jsh.v7n2.p437-462

Abstract

 This article addresses the critical gap in the insufficient integration of legal-philosophical principles—such as justice, equity, and the rule of law—into local fiscal policy frameworks. This research adopts a normative-juridical method with a comparative and conceptual approach. Data were analyzed through classical and contemporary legal-philosophical perspectives to evaluate the extent to which legal norms are either upheld or neglected in budgeting processes and fiscal governance. The findings reveal that Indonesia’s legal framework emphasizes decentralization and participatory budgeting but lacks mechanisms to ensure rights-based fiscal priorities. Conversely, the Philippines exhibits stronger civil society engagement in local fiscal issues but faces challenges of legal fragmentation and weak enforcement. Both countries demonstrate a limited philosophical foundation in fiscal policymaking, which undermines the realization of social and economic rights.This study concludes that embedding legal philosophy into local fiscal governance is essential for advancing the substantive fulfillment of human rights. The article recommends the institutionalization of rights-based budgeting principles, enhanced legal education for local officials, and stronger normative alignment between decentralization laws and human rights obligations.
Kinerja Pelayanan di Puskesmas Biau Kabupaten Buol Amran, Mutmainah; Aneta, Asna; Aneta, Yanti
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 8 (2025): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17216266

Abstract

This study aims to determine and describe the performance of services at the Biau Community Health Center in Buol Regency using five main indicators, namely work quality, initiative, ability, communication, and timeliness. This study uses a qualitative research approach with a descriptive method. Data were obtained through interviews, observations, and documentation, then analyzed using data reduction, data presentation, and conclusion drawing techniques. The results show that the performance of health services at the Biau Community Health Center in Buol Regency has generally been good, but there are still several aspects that need to be improved. In terms of work quality, health workers showed commitment to providing accurate and quality services. The initiative aspect showed the ability to adapt in emergency situations, although there is still room for improvement in terms of service innovation. The ability of health workers to carry out their duties was considered adequate, with fairly good time management support. Communication between health workers and patients as well as between staff has been effective, although there is still room for improvement in terms of providing more comprehensive information. The timeliness of services is generally in accordance with established standard operating procedures.
KUALITAS PELAYANAN PUBLIK PADA KANTOR POS LUWUK Fahira Dwi Putri, Annesha; Aneta, Asna; Mozin, Sri Yulianty
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 2 No. 2 (2024): Desember 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v2i2.132

Abstract

Penelitian ini bertujuan untuk mengtahui bagaimana kualitas pada kantor pos luwuk dilihat dari lima aspek (a) berwujud (tangible), (b) empati (empaty), (c) cepat tanggap (responsiveness), (d) keandalan (reliability), (e) kepastian (assurance). Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif sedangkan teknik pengumpulan data yang digunakan adalah dengan observasi, wawancara dan dokumentasi. dan teknik analisis data menggunakan reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan hasil penelitian yang digunakan, diperoleh kesimpulan bahwa Kualitas Pelayanan Publik pada kantor pos luwuk dilihat dari lima aspek (a) berwujud (tangible), (b) empati (empaty), (c) cepat tanggap (responsiveness), (d) keandalan (reliability), (e) kepastian (assurance). sudah menunjang kualitas pelayanan dengan baik dan memberikan kepuasan kepada pengguna layanan yaitu masyarakat, akan tetapi belum maksimal karena ada beberapa indikator yang memiliki kekurangan yaitu dalam segi fasilitias fisik, perlu adanya penambahan tempat duduk, antrian yang masih manual bisa ditingkatkan menjadi berbasis digital, dan penambahan pendingin ruangan (AC).    
PENINGKATAN LAYANAN PUBLIK MELALUI PENERAPAN E-GOVERNMENT DI PEMERINTAHAN DESA BUMELA KECAMATAN BILATO KABUPATEN GORONTALO Suprianto, Sri Astuti; Abdulatif, Fatmawati; Aneta, Asna; Nani, Yacob Noho; Tohopi, Rustam; Ahmad, Muchtar; Radji, Djoko Lesmana
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 2 No. 2 (2024): Desember 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v2i2.170

Abstract

Pengabdian ini dilakukan dengan tujuan untuk memberikan wawasan luas kepada pemerintahan desa Bumela. Fokus utama dari program ini adalah mengelola dan mengoptimalkan pemanfaatan teknologi serta pemberdayaan masyarakat, guna meningkatkan pelayanan publik dan pengembangan potensi ekonomi desa secara efektif. Salah satu inisiatif yang dihasilkan dari program ini adalah Peningkatan Pelayanan Publik Melalui Website Desa di Desa Bumela, Kecamatan Bilato, Kabupaten Gorontalo. Melalui kegiatan ini, diharapkan masyarakat desa dapat lebih aktif dan produktif. Metode pelaksanaan kegiatan program ini dilakukan melalui survei dan pengembangan produk digital pemerintahan desa dengan nama Web Desa. Hasil yang diharapkan dari kegiatan membangun desa dengan program MBKM Terintegrasi KKN meliputi beberapa poin penting. Pertama, peningkatan kualitas pelayanan publik yang diberikan kepada masyarakat. Kedua, pembentukan dan pengelolaan sistem administrasi pelayanan publik di tingkat bawah atau level masyarakat desa. Ketiga, peningkatan kualitas pelayanan publik desa melalui penerapan sistem E-Government dalam jangka panjang. Terakhir, program ini juga bertujuan untuk memberdayakan masyarakat dalam mengembangkan potensi yang dimiliki oleh desa Bumela Kecamtan Bilato Kecamatan Gorotnalo.
Kualitas Pelayanan Publik Badjeber, Fikran; Aneta, Asna; Mozin, Sri Yulianty
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.32430

Abstract

This study aims to determine, describe, and analyze the quality of public service at the Department of Education and Culture of Gorontalo City. The approach used in this study is qualitative. The research method is descriptive qualitative. Data collection was conducted through interviews, observations, and documentation studies. Data analysis techniques in this study were carried out through data reduction, data presentation, and conclusion drawing/verification. The main focus of this study is to determine the extent to which the quality of service provided meets the expectations of the public based on the SERVQUAL dimensions, which include tangibles, reliability, responsiveness, assurance, and empathy. However, there are still several obstacles in the public service quality at the Department of Education and Culture of Gorontalo City, such as improvements in human resource management, enhancing communication and empathy training for employees, and clarifying service procedures to reduce uncertainties felt by service users. The improvement of public service quality is expected to increase user satisfaction and build better trust in government institutions.
KUALITAS PELAYANAN ADMINISTRASI DESA Adam, Sitti Noer Fadhillah; Aneta, Asna; Abdussamad, Juriko
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.33437

Abstract

This study aims to analyze the quality of village administrative services in Bulango Selatan District, Bone Bolango Regency, based on the five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Using a qualitative descriptive approach, data were collected through in-depth interviews, participatory observation, and document studies in three selected villages: Ayula Selatan, Huntu Selatan, and Lamahu. The findings indicate that physical facilities for service delivery remain limited, with insufficient technological devices and cramped waiting areas, affecting comfort and service efficiency. Reliability is suboptimal due to delays in document processing and procedural inconsistencies. While village officials demonstrate good personal responsiveness, it is not supported by adequate service information systems. The assurance dimension faces challenges in safeguarding citizen data, as manual archiving remains vulnerable. Empathy among officials is high, evident in their flexibility to serve vulnerable groups, though this has yet to be formalized in policy. The study recommends strengthening physical facilities, drafting written SOPs, digitizing archives, providing informational media, and training officials in public service ethics. These efforts are expected to foster a more professional, inclusive, and responsive village administrative service system that aligns with community needs. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan administrasi desa di Kecamatan Bulango Selatan, Kabupaten Bone Bolango, berdasarkan lima dimensi SERVQUAL: Bukti Fisik (Tangibles), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), dan Empati (Empathy). Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi pada tiga desa terpilih: Ayula Selatan, Huntu Selatan, dan Lamahu. Hasil penelitian menunjukkan bahwa fasilitas fisik pelayanan masih terbatas, dengan minimnya perangkat teknologi dan ruang tunggu yang sempit, sehingga menghambat kenyamanan dan efisiensi pelayanan. Keandalan pelayanan belum optimal karena keterlambatan penyelesaian dokumen dan ketidakkonsistenan prosedur. Responsivitas aparatur desa cukup baik secara personal, namun belum didukung sistem informasi pelayanan yang memadai. Dimensi jaminan menghadapi kendala pada keamanan data warga akibat arsip manual yang rentan. Sementara itu, empati aparatur tinggi, terlihat dari fleksibilitas mereka dalam melayani kelompok rentan, meskipun belum diatur dalam kebijakan formal. Penelitian merekomendasikan penguatan fasilitas fisik, penyusunan SOP tertulis, digitalisasi arsip, penyediaan media informasi, dan pelatihan aparatur berbasis etika pelayanan publik. Dengan demikian, diharapkan dapat tercipta pelayanan administrasi desa yang lebih profesional, inklusif, dan responsif terhadap kebutuhan masyarakat.
Co-Authors A, Apriani Abdul Haris PanaI Abdul Wahab Podungge Abdulatif, Fatmawati Acub Umar, Novel Adam, Sitti Noer Fadhillah Adam, Sry Fidyawati Agung Nugraha Agussalim, Alfiyah Alamri, Rivan Alexander H. Badjuka Amran, Mutmainah Arifin Arifin Badjeber, Fikran Bahuwa, Tiara Oktaviani Djoko Lesmana Radji Dwi Indah Yuliani Solihin Eduart Wolok Erni Soleman Espin Tulie Espin Tulie Fahira Dwi Putri, Annesha Femy M. Sahami Fence M Wantu Fenti Prihatini Dance Tui Hadi Saputro Wirakusumah Hais Dama Hulinggi, Pebriyanto A. Ibrahim, Danial Irwan Halid Ismet Sulila Jamaluddin Ahmad Juriko Abdussamad Kahar, Muhammad Syahrul Kamumu, Rahmat Raihan Kokalo, Milawati Mohamad Agung Widiantoro Mozin, Sri Yulianty Muchtar Ahmad Muh. Ikbal Panyue Mukharomah, Siti Mursalin Naki, Mohamad Rasid Ngiu, Zulaecha Novel Umar Novianty Djafri Nuna, Muten Nur Mohamad Kasim Nurain Hilumalo Nurul Khairunnisa Kobis Pateda, Rahmatia Rahmat Kokalo, Milawaty Rajak, Fadila Abdul Ramdan Datau Rara Ayudyah Olii Rauf A. Hatu Rauf A.Hatu Robby Hunawa Roni Taningo Rosman Ilato Rudin, Maryam Rudin Rusli Isa Rusli Isa Salam, Ridwan Sandi Prahara Sa’ban, Ingki Nurcahayani sintiya hintalo Sirajudin Lasena Sri Harijati Sri Yulianty Mozin Stevani Laude Sukarman Kamuli Suprianto, Sri Astuti Taufiq, Rahmat Tee-Anastacio, Princess Alyssa D. Tessy Nursanty Podungge Tety Thalib Thalib, Tety Tohopi, Rustam Tulie, Espin Udin Hamim Umar, Nurmala Wahab Podungge, Abdul Warsono, Putri Yacob Noho Nani Yanti Aneta Yantoi, Dion Sanjaya Youke Lidya Herty Lumataw Yuliani, Dwi Indah Yuliyani Solihin, Dwi Indah Zuchri Abdussamad