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All Journal Jurnal Inovasi Ilmu Administrasi Publik Panrita Abdi - Jurnal Pengabdian pada Masyarakat Policy & Governance Review Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Publik (Jurnal Ilmu Administrasi) Gorontalo Journal of Public Administration Studies PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmiah Manajemen Kesatuan Jurnal Suara Hukum Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Engineering, Science and Information Technology PUBLIKA : Jurnal Ilmu Administrasi Publik International Journal of Science and Society (IJSOC) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Education and Social Science (IJESS) Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir MIMBAR : Jurnal Sosial dan Pembangunan Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE JAIDE Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research International Journal of Health and Medicine Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab International Journal of Artificial Intelligence for Digital Marketing
Asna Aneta
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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ANALYSIS OF THE EFFECT OF LEADERSHIP BEHAVIOR AND ORGANIZATIONAL CULTURE ON THE QUALITY OF PUBLIC SERVICES IN THE LOCAL GOVERNMENT OF GORONTALO PROVINCE Yuliani Solihin, Dwi Indah; Wahab Podungge, Abdul; Aneta, Asna
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1319

Abstract

Public service is one of the main pillars in realizing good governance. However, in many regions, including Gorontalo Province, service quality still faces various challenges such as low responsiveness of officials, slow bureaucracy, and suboptimal public satisfaction. This condition emphasizes the urgency of conducting a study on internal organizational factors, particularly leadership behavior and organizational culture, which are believed to play an important role in improving public service quality. This study aims to analyze the influence of leadership behavior and organizational culture on the quality of public services within the Gorontalo Provincial Government. The method used is a survey with a mixed methods approach, involving 73 respondents randomly selected from a total population of 270 employees, supported by qualitative data through interviews, observations, and documentation studies. The results of the study show that leadership behavior contributes significantly to improving the quality of public services by 25.2%, while organizational culture has an influence of 31%. Simultaneously, these two variables contribute 73.2% to the quality of public services, with the remainder being influenced by other factors. These findings imply that strengthening transformational leadership and developing a positive organizational culture are key strategies for realizing responsive, transparent, and accountable public services at the local government level.
SIMRS as a Public Policy Tool for Decision Making at Otanaha Hospital U. Aliwu, Nelty; Aneta, Asna; Isa, Rusli
MIMBAR : Jurnal Sosial dan Pembangunan Volume 41, No. 2, (December 2025) [Accredited Sinta 3, No 79/E/KPT/2023]
Publisher : UPT Publikasi Ilmiah (Universitas Islam Bandung)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/mimbar.v41i2.8557

Abstract

Digital transformation in the health sector requires regional hospitals to optimize the implementation of the Hospital Management Information System (SIMRS) as a public policy instrument that supports timely and evidence-based decision-making. This study analyzes the role of SIMRS at Otanaha Regional Hospital, Gorontalo City, by examining its contribution to managerial effectiveness, data quality, and health service governance. Using a descriptive-analytical approach, the research draws on observations, in-depth interviews, and a review of the hospital’s 2024–2025 performance documents. The findings indicate that SIMRS implementation remains suboptimal: 64% of service units still rely on manual records, 48% of administrative staff have not mastered key system features, and patient data updates are delayed by an average of 7.4 hours. Data completeness reaches only 82%, accompanied by a strong negative correlation (r = –0.71) between data delays and managerial decision-making speed. These results highlight the need to strengthen organizational capacity, establish structured digital governance, and cultivate a data-driven institutional culture to enhance SIMRS effectiveness as a public policy instrument.
GOVERNMENT PROCUREMENT SERVICES AT THE GORONTALO CULTURAL HERITAGE PRESERVATION CENTER Wirakusumah, Hadi Saputro; Aneta, Asna; Tui, Fenti Prihatini Dance
International Journal of Artificial Intelligence for Digital Marketing Vol. 1 No. 4 (2024): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v1i4.88

Abstract

The stages of implementing government goods and services procurement services are unclear and the factors determining success are not yet known in government agencies. This can lead to low public trust in the government procurement service process for goods and services. The aim of the research is to obtain an overview of the stages of implementation of government goods and services procurement services as well as the factors determining their success. This research was carried out at the Gorontalo Cultural Heritage Conservation Center. The research method used is descriptive qualitative with an inductive approach and analyzed in stages through data reduction, data presentation and drawing conclusions. The data sources for this research consist of primary and secondary data. Primary data is selected informants related to goods/services procurement activities and providers who have carried out work at the agency. Secondary data is supporting data in the form of printed documents and related files. Data collection was carried out by means of observation and in-depth interviews. The results of this research show that there are two stages in the procurement of goods and services that are not optimal. The two stages in question are the procurement preparation stage and provider selection. Apart from that, human resource competency and standard operational procedures as determining factors for service are still not optimal. It is hoped that with future improvements, outputs from the provision of goods and services procurement services can be achieved that are transparent, effective, efficient and fair, right on target and with minimal abuse of authority
Tata Kelola Pariwisata di Kota Gorontalo (Studi Kasus Benteng Otonaha dan Tamendao Beach) Samadi, Fitria; Aneta, Asna; Aneta, Yanti
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4351

Abstract

Penelitian ini bertujuan untuk menganalisis tata kelola pariwisata di Kota Gorontalo dengan fokus pada dua objek wisata, yaitu Benteng Otanaha dan Tamendao Beach. Kedua destinasi ini dipilih sebagai representasi wisata budaya-sejarah dan wisata alam yang memiliki potensi besar namun masih menghadapi berbagai tantangan pengelolaan. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi yang melibatkan pemerintah, pengelola wisata, serta masyarakat lokal. Analisis dilakukan dengan menggunakan teori governance Pierre & Peters (2020), yang mencakup lima indikator utama: networked governance, kolaborasi, ko-governance, konflik dan negosiasi, serta multi-level governance. Hasil penelitian menunjukkan bahwa tata kelola pariwisata di Kota Gorontalo belum berjalan optimal. Pada aspek networked governance, kerja sama antaraktor masih lemah dan belum terstruktur. Kolaborasi antara pemerintah, masyarakat, dan pelaku usaha belum terbentuk secara strategis karena belum adanya kesepakatan peran yang jelas. Ko-governance menunjukkan bahwa pemerintah masih dominan, sementara peran masyarakat belum seimbang. Pada aspek konflik dan negosiasi, ditemukan perbedaan kepentingan terutama terkait lahan dan pengembangan fasilitas wisata. Sementara itu, multi-level governance belum berjalan terpadu karena kurangnya sinkronisasi antara pemerintah kota, provinsi, dan pihak pengelola. Penelitian ini menegaskan perlunya penguatan koordinasi, peningkatan kapasitas SDM pariwisata, perbaikan infrastruktur, serta model tata kelola partisipatif untuk mewujudkan pengelolaan pariwisata yang berkelanjutan di Kota Gorontalo.
Quality of Academic Administration Services at the Faculty of Social Sciences Gorontalo State University: Analysis with the SERVQUAL Model Rahman H. Lahabu; Asna Aneta; Juriko Abdussamad; Irawaty Igirisa; Fenti Prihatini Tui; Rustam Tohopi
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.2694

Abstract

Academic administration services are a central element in supporting the smooth educational process in higher education because it is the entrance to all student academic activities. This study aims to describe the quality of academic administration services at the Faculty of Social Sciences, Gorontalo State University using the SERVQUAL model. The research approach is qualitative with interview, observation, and documentation techniques. The results show that the reliability and physical evidence of the service are good, but responsiveness, reassurance, and empathy need to be improved especially in periods of high workload. The research recommends optimizing SOPs, increasing human resource capacity, and digitizing services to improve the quality of academic administration services.
Towards Inclusive and Quality Education: A Critical Evaluation of the School Operational Assistance Policy in North Bolaang Mongondow Ismail, Edhi; Aneta, Asna; Abdussamad, Zuchri; Abdussamad, Juriko; Aneta, Yanti
Journal Public Policy Vol 12, No 1 (2026): January
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v12i1.11399

Abstract

This study critically evaluates the School Operational Assistance (BOS) policy in enhancing inclusive and quality education in North Bolaang Mongondow Regency. The objective is to assess the policy’s effectiveness in improving educational access, quality, and equity, particularly in bridging gaps between urban and rural schools. Employing a qualitative descriptive method, the research analyzes participation and retention rates in BOS-funded schools, as well as compares access to education before and after the program’s implementation. Findings show that the BOS program significantly contributes to increasing student enrollment, enhancing school performance, and reducing educational disparities. However, challenges persist, including delayed fund disbursements, burdensome administrative processes, and weak monitoring and accountability mechanisms, which hinder optimal utilization of resources at the school level. Despite these limitations, the BOS policy remains a vital tool for promoting educational equity. The study recommends policy refinement through strengthened school management capacity, strategic planning, and evidence-based monitoring and evaluation systems. The proposed roadmap—comprising analysis, corrective action, and continuous learning—is essential for sustainable policy improvement. This research highlights the need for further longitudinal studies with mixed methods to evaluate long-term impacts and support the development of more responsive education policies. Ultimately, improved BOS governance is key to fostering inclusive, equitable, and high-quality education across the region.
Interoperability and Quality Control Effectiveness in Primary Healthcare Centers: Evidence from Public Health Centers Pakaya, Mely; Aneta, Asna; Abdussamad , Zuchri; Aneta, Yanti
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4746

Abstract

This study examines how information system interoperability within public primary healthcare networks influences the effectiveness of quality control processes. Using a cross-sectional mixed-methods design, data were collected from heads of public health centers, quality officers, and district-level health data managers. Quantitative measures included the interoperability maturity index and index, complemented by qualitative interviews and document analysis to examine feedback mechanisms and governance practices. Multivariate regression analysis showed that interoperability maturity was positively associated with quality control effectiveness. Mediation analysis revealed that feedback loop intensity significantly mediated this relationship, while moderation analysis indicated that leadership and data governance strengthened the impact of interoperability on quality control effectiveness. These findings highlight that interoperability improves quality control not only through technical integration but also through structured feedback processes and strong governance arrangements. The study contributes a measurable and auditable process model for data-driven quality improvement in primary healthcare and underscores the importance of semantic standardization, disciplined feedback cycles, and institutionalized data governance to support sustainable quality improvement.
Co-Authors A, Apriani Abdul Haris PanaI Abdul Madjid Abdul Wahab Podungge Abdulatif, Fatmawati Acub Umar, Novel Adam, Sitti Noer Fadhillah Adam, Sry Fidyawati Agung Nugraha Agussalim, Alfiyah Ahmad, Muhtar Alamri, Rivan Amran, Mutmainah Angraini, Feni Arifin Arifin Badjeber, Fikran Badjuka, Alexander H. Bahuwa, Tiara Oktaviani Datau, Ramdan Djoko Lesmana Radji Dwi Indah Yuliani Solihin Eduart Wolok Erni Soleman Espin Tulie Fahira Dwi Putri, Annesha Femy M. Sahami Fence M Wantu Fenti Prihatini Dance Tui Hadi Saputro Wirakusumah Hais Dama Hanasi, Raihan A. Hilumalo, Nurain Hulinggi, Pebriyanto A. Ibrahim, Danial Irawaty Igirisa Irwan Halid Ismail, Edhi Ismet Sulila Jamaluddin Ahmad Juriko Abdussamad Kahar, Muhammad Syahrul Kamumu, Rahmat Raihan Kokalo, Milawati Lasena, Sirajudin Mozin, Sri Yulianty Muchtar Ahmad Muh. Ikbal Panyue Mukharomah, Siti Mursalin Naki, Mohamad Rasid Ngiu, Zulaecha Novianty Djafri Nuna, Muten Nur Mohamad Kasim Nurul Khairunnisa Kobis Pakaya, Mely Pateda, Rahmatia Pitoi, Linda Podungge, Abdul Wahab Rahman H. Lahabu Rahmat Kokalo, Milawaty Rajak, Fadila Abdul Rara Ayudyah Olii Rauf A. Hatu Rauf A.Hatu Robby Hunawa Robby Hunawa Roni Taningo Rosman Ilato Rudin, Maryam Rudin Rusli Isa Salam, Ridwan Samadi, Fitria Sandi Prahara Sa’ban, Ingki Nurcahayani sintiya hintalo Sri Harijati Sri Yulianty Mozin Stevani Laude Sukarman Kamuli Suprianto, Sri Astuti Taufiq, Rahmat Tee-Anastacio, Princess Alyssa D. Tessy Nursanty Podungge Tety Thalib Thalib, Tety Tohopi, Rustam Tulie, Espin U. Aliwu, Nelty Udin Hamim Umar, Novel Umar, Nurmala Wahab Podungge, Abdul Warsono, Putri Widiantoro, Mohamad Agung Wirakusumah, Hadi Saputro Yacob Noho Nani Yanti Aneta Yantoi, Dion Sanjaya Youke Lidya Herty Lumataw Yuliani Solihin, Dwi Indah Yuliani, Dwi Indah Yuliyani Solihin, Dwi Indah Zuchri Abdussamad