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All Journal Jurnal Inovasi Ilmu Administrasi Publik Gema Publica : Jurnal Manajemen dan Kebijakan Publik Panrita Abdi - Jurnal Pengabdian pada Masyarakat Policy & Governance Review Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Publik (Jurnal Ilmu Administrasi) Gorontalo Journal of Public Administration Studies PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmiah Manajemen Kesatuan Jurnal Suara Hukum Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Engineering, Science and Information Technology PUBLIKA : Jurnal Ilmu Administrasi Publik International Journal of Science and Society (IJSOC) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Education and Social Science (IJESS) International Journal Of Economics Social And Technology Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir MIMBAR : Jurnal Sosial dan Pembangunan Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal JAIDE Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research International Journal of Health and Medicine Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Studi Administrasi Publik dan ilmu Komunikasi International Journal of Artificial Intelligence for Digital Marketing INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) International Journal of Social and Education (INJOSEDU)
Asna Aneta
Universitas Negeri Gorontalo
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KUALITAS PELAYANAN PUBLIK PADA KANTOR POS LUWUK Fahira Dwi Putri, Annesha; Aneta, Asna; Mozin, Sri Yulianty
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 2 No. 2 (2024): Desember 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v2i2.132

Abstract

Penelitian ini bertujuan untuk mengtahui bagaimana kualitas pada kantor pos luwuk dilihat dari lima aspek (a) berwujud (tangible), (b) empati (empaty), (c) cepat tanggap (responsiveness), (d) keandalan (reliability), (e) kepastian (assurance). Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif sedangkan teknik pengumpulan data yang digunakan adalah dengan observasi, wawancara dan dokumentasi. dan teknik analisis data menggunakan reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan hasil penelitian yang digunakan, diperoleh kesimpulan bahwa Kualitas Pelayanan Publik pada kantor pos luwuk dilihat dari lima aspek (a) berwujud (tangible), (b) empati (empaty), (c) cepat tanggap (responsiveness), (d) keandalan (reliability), (e) kepastian (assurance). sudah menunjang kualitas pelayanan dengan baik dan memberikan kepuasan kepada pengguna layanan yaitu masyarakat, akan tetapi belum maksimal karena ada beberapa indikator yang memiliki kekurangan yaitu dalam segi fasilitias fisik, perlu adanya penambahan tempat duduk, antrian yang masih manual bisa ditingkatkan menjadi berbasis digital, dan penambahan pendingin ruangan (AC).    
PENINGKATAN LAYANAN PUBLIK MELALUI PENERAPAN E-GOVERNMENT DI PEMERINTAHAN DESA BUMELA KECAMATAN BILATO KABUPATEN GORONTALO Suprianto, Sri Astuti; Abdulatif, Fatmawati; Aneta, Asna; Nani, Yacob Noho; Tohopi, Rustam; Ahmad, Muchtar; Radji, Djoko Lesmana
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 2 No. 2 (2024): Desember 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v2i2.170

Abstract

Pengabdian ini dilakukan dengan tujuan untuk memberikan wawasan luas kepada pemerintahan desa Bumela. Fokus utama dari program ini adalah mengelola dan mengoptimalkan pemanfaatan teknologi serta pemberdayaan masyarakat, guna meningkatkan pelayanan publik dan pengembangan potensi ekonomi desa secara efektif. Salah satu inisiatif yang dihasilkan dari program ini adalah Peningkatan Pelayanan Publik Melalui Website Desa di Desa Bumela, Kecamatan Bilato, Kabupaten Gorontalo. Melalui kegiatan ini, diharapkan masyarakat desa dapat lebih aktif dan produktif. Metode pelaksanaan kegiatan program ini dilakukan melalui survei dan pengembangan produk digital pemerintahan desa dengan nama Web Desa. Hasil yang diharapkan dari kegiatan membangun desa dengan program MBKM Terintegrasi KKN meliputi beberapa poin penting. Pertama, peningkatan kualitas pelayanan publik yang diberikan kepada masyarakat. Kedua, pembentukan dan pengelolaan sistem administrasi pelayanan publik di tingkat bawah atau level masyarakat desa. Ketiga, peningkatan kualitas pelayanan publik desa melalui penerapan sistem E-Government dalam jangka panjang. Terakhir, program ini juga bertujuan untuk memberdayakan masyarakat dalam mengembangkan potensi yang dimiliki oleh desa Bumela Kecamtan Bilato Kecamatan Gorotnalo.
Kualitas Pelayanan Publik Badjeber, Fikran; Aneta, Asna; Mozin, Sri Yulianty
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.32430

Abstract

This study aims to determine, describe, and analyze the quality of public service at the Department of Education and Culture of Gorontalo City. The approach used in this study is qualitative. The research method is descriptive qualitative. Data collection was conducted through interviews, observations, and documentation studies. Data analysis techniques in this study were carried out through data reduction, data presentation, and conclusion drawing/verification. The main focus of this study is to determine the extent to which the quality of service provided meets the expectations of the public based on the SERVQUAL dimensions, which include tangibles, reliability, responsiveness, assurance, and empathy. However, there are still several obstacles in the public service quality at the Department of Education and Culture of Gorontalo City, such as improvements in human resource management, enhancing communication and empathy training for employees, and clarifying service procedures to reduce uncertainties felt by service users. The improvement of public service quality is expected to increase user satisfaction and build better trust in government institutions.
KUALITAS PELAYANAN ADMINISTRASI DESA Adam, Sitti Noer Fadhillah; Aneta, Asna; Abdussamad, Juriko
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.33437

Abstract

This study aims to analyze the quality of village administrative services in Bulango Selatan District, Bone Bolango Regency, based on the five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Using a qualitative descriptive approach, data were collected through in-depth interviews, participatory observation, and document studies in three selected villages: Ayula Selatan, Huntu Selatan, and Lamahu. The findings indicate that physical facilities for service delivery remain limited, with insufficient technological devices and cramped waiting areas, affecting comfort and service efficiency. Reliability is suboptimal due to delays in document processing and procedural inconsistencies. While village officials demonstrate good personal responsiveness, it is not supported by adequate service information systems. The assurance dimension faces challenges in safeguarding citizen data, as manual archiving remains vulnerable. Empathy among officials is high, evident in their flexibility to serve vulnerable groups, though this has yet to be formalized in policy. The study recommends strengthening physical facilities, drafting written SOPs, digitizing archives, providing informational media, and training officials in public service ethics. These efforts are expected to foster a more professional, inclusive, and responsive village administrative service system that aligns with community needs. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan administrasi desa di Kecamatan Bulango Selatan, Kabupaten Bone Bolango, berdasarkan lima dimensi SERVQUAL: Bukti Fisik (Tangibles), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), dan Empati (Empathy). Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi pada tiga desa terpilih: Ayula Selatan, Huntu Selatan, dan Lamahu. Hasil penelitian menunjukkan bahwa fasilitas fisik pelayanan masih terbatas, dengan minimnya perangkat teknologi dan ruang tunggu yang sempit, sehingga menghambat kenyamanan dan efisiensi pelayanan. Keandalan pelayanan belum optimal karena keterlambatan penyelesaian dokumen dan ketidakkonsistenan prosedur. Responsivitas aparatur desa cukup baik secara personal, namun belum didukung sistem informasi pelayanan yang memadai. Dimensi jaminan menghadapi kendala pada keamanan data warga akibat arsip manual yang rentan. Sementara itu, empati aparatur tinggi, terlihat dari fleksibilitas mereka dalam melayani kelompok rentan, meskipun belum diatur dalam kebijakan formal. Penelitian merekomendasikan penguatan fasilitas fisik, penyusunan SOP tertulis, digitalisasi arsip, penyediaan media informasi, dan pelatihan aparatur berbasis etika pelayanan publik. Dengan demikian, diharapkan dapat tercipta pelayanan administrasi desa yang lebih profesional, inklusif, dan responsif terhadap kebutuhan masyarakat.
Strengthening Regional Fiscal Capacity in the Era of Decentralization: Strategy for Local Revenue Optimization in North Bolaang Mongondow Lasena, Sirajudin; Aneta, Asna; Aneta, Yanti; Sulila, Ismet; Podungge, Abdul Wahab
Journal Public Policy Vol 11, No 2 (2025): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v11i2.11397

Abstract

This study examines strategies for optimizing Local Revenue in North Bolaang Mongondow Regency within the framework of fiscal decentralization, emphasizing efforts to strengthen regional fiscal capacity. Employing an exploratory qualitative approach, the research integrates SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to explore institutional, managerial, and personnel factors influencing the performance of Local Revenue. Data were gathered through literature review, participant observation, and in-depth interviews with key stakeholders. The findings reveal three major constraints: (1) low public awareness and compliance related to taxation and retribution systems, (2) inadequate transparency and service quality in Local Revenue management, and (3) limited competencies of government personnel in tax regulation enforcement. The study proposes three strategic approaches: market penetration through tourism and creative industry development, market development via support for micro, small, and medium enterprises and cross-sector collaboration, and product development through digital transformation of tax services and civil servant training. The results highlight the importance of institutional reform, accountable governance, and investment in human capital as integrated pathways to improve Local Revenue. Although limited in geographical and methodological scope, the study provides relevant insights for policy refinement. Future research is recommended to employ mixed methods and cross-regional comparisons to deepen understanding of the dynamics between Local Revenue management and regional fiscal independence.
Implementasi Aplikasi E-Katalog Lokal Perangkat Daerah Kabupaten Gorontalo Utara Angraini, Feni; Aneta, Asna; Ahmad, Muhtar
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11739

Abstract

In the government's efforts through modernization of procurement, namely by procuring goods and services through E-Purchasing. The purpose of this research is to find out how the implementation of the E-catalog application of North Gorontalo Regency Regional Devices. The research used a qualitative approach with descriptive methods. Data collection techniques Observation, Interview and Documentation. The results showed that (1) Communication established in the implementation of local E-catalog implementation in North Gorontalo Regency has not been fully implemented as a whole, (2) Human resources who have competence in the field of goods and services procurement are still very few. (3) Good disposition/attitude has been applied in the implementation process of the local e-catalog application for regional equipment in North Gorontalo Regency. (4) In the bureaucratic structure, the division of tasks in implementing the E-catalog application is very clear but uneven, the existence of SOPs has also been very helpful for regional apparatus to carry out the implementation of the E-catalog application. Keyword:E-Catalog, Procurement, Implementation
COORDINATION OF VILLAGE COMMUNITY EMPOWERMENT INSTITUTIONS (LPMD) IN THE IMPLEMENTATION OF DEVELOPMENT IN BUTU VILLAGE, TILONGKABILA SUBDISTRICT BONE BOLANGO DISTRICT Umar, Novel; Aneta, Asna
Public Policy Journal Vol 3, No 3 (2022)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (160.689 KB) | DOI: 10.37905/ppj.v3i3.1794

Abstract

The purpose of this study is to describe how the coordination of the Village Community Empowerment Institution (LPMD) in the implementation of development in Butu Village, Tilongkabila District, Bone Bolango Regency. The research method is descriptive with a qualitative approach. The results of the study indicate that the vertical coordination in Butu Village has not been maximized, this can be seen by the absence of togetherness between all parties in the institution, so that the problems that arise cannot be overcome together. Horizontal coordination between institutions in the village can be said to have not gone well, this can be seen from the lack of cooperation between the LPMD management and other institutions, so that planning and decision-making related to village development does not involve LPMD. LPMD is a partner of the Village government, it should know the duties and functions of each administrator. Every important decision making related to development in an area can be well coordinated between the village government and other institutions. The coordination carried out by the LPMD can assist the village government in implementing village development programs, but this has not gone well, because the Butu LPMD has not played an active role in the activities carried out by Butu Village.
THE ESSENTIALS OF DPRD'S MAIN POINTS OF THOUGHT IN EQUITABLE REGIONAL DEVELOPMENT Tulie, Espin; Aneta, Asna; Aneta, Yanti
Public Policy Journal Vol 4, No 1 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v4i1.2085

Abstract

This research is entitled The Essence of the Main Thoughts of the DPRD in Equitable Regional Development, with the formulation of the problem: what is the development planning process in Gorontalo Province?, what is the process for preparing the Main Thoughts (POKIR) of the DPRD?, how is the process for preparing the Regional Government Work Plan (RKPD) )?, what are the steps for synchronizing POKIR with the RKPD in Gorontalo Province?. While the research method used is a qualitative method. The Main Thoughts (POKIR) DPRD is a program of regional development activities obtained by DPRD members based on minutes of meetings, hearings, or the results of absorption of aspirations through recess, which are then entered into the Regional Government Information System (SIPD) in the form of Programs and Activities. This is done considering the existence of the DPRD as the representative of the people who are expected to accommodate and accept the various aspirations of the citizens so that their difficulties are resolved and their needs are met. Of course, the community expects the DPRD's role to continue and fight for their aspirations to receive a budget or improve facilities from the government. The topic of discussion regarding the essence of the DPRD's main thoughts in the distribution of regional development will be directed to the discussion on the active role of the DPRD in absorbing, accommodating, and fighting for the aspirations of the citizens, which are outlined in the Regional Revenue and Expenditure Budget (APBD).
THE IMPACT OF FACILITIES AND SERVICE QUALITY ON OUTPATIENT SATISFACTION IN THE NERVE POLY, CARDIAC POLY, AND INTERNAL POLY OF RUMAH SAKIT UMUM DAERAH PROF. DR. H. ALOEFI SABOE GORONTALO Hilumalo, Nurain; Aneta, Asna; Hatu, Rauf
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.634 KB) | DOI: 10.37905/ppj.v1i1.372

Abstract

This research aims to analyze the impact of facilities and service quality on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah Prof. Dr. H. Aloei Saboe Gorontalo either partially or simultaneously. The research approach is quantitative. The research method is ex post facto. The research design is causality. The data analysis technique used is double regression. The research findings are that: (1) Service quality has a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 43.00%); (2) Facilities have a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 12.20%); and (3) Facilities and quality service simultaneously have a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 55.20%). Meanwhile, the other 44.80% can be explained by other variables; such as patients’ physiological, psychological, and social factors and health workers and hospital administrative staff’s commitments.
POVERTY ALLEVIATION STRATEGY IN TIBAWA GORONTALO DISTRICT Widiantoro, Mohamad Agung; Aneta, Asna; Aneta, Yanti
Public Policy Journal Vol 1, No 2 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.676 KB) | DOI: 10.37905/ppj.v1i2.480

Abstract

This research aims to: (1) analyze the poverty alleviation strategy in Tibawa Gorontalo District and (2) find the factors of the successful poverty alleviation strategy in Tibawa Gorontalo District. This research uses a descriptive-qualitative method with three data collection techniques i.e. (1) closed interview, (2) observation, and (3) documentation. Data were analyzed using Huberman and Miles’s plot comprising (1) data reduction, (2) data display, and (3) data verification and conclusion drawing. This research figures out that: 1) The implementation of the poverty alleviation strategy in Tibawa Gorontalo District is still considered poor due to: a) Planning, b) Implementation, and c) Evaluation and 2) Factors that determine a successful poverty alleviation strategy in Tibawa Gorontalo District are: a) the government supports, b) budget, c) the community supports, and d) the organization supports. Our recommendations are thus: 1. The poverty alleviation strategy in Tibawa Gorontalo District is still considered poor despite the village funds that have been allocated to the poverty alleviation besides the supports from the Social Service and 2. The determinants of a poverty alleviation strategy in Tibawa Gorontalo District are the community supports. Meanwhile, the amount of budget to poverty alleviation should be increased to encourage the poor community in business.
Co-Authors A, Apriani Abdul Haris PanaI Abdul Madjid Abdul Wahab Podungge Abdulatif, Fatmawati Acub Umar, Novel Adam, Sitti Noer Fadhillah Adam, Sry Fidyawati Agung Nugraha Agussalim, Alfiyah Ahmad, Muhtar Alamri, Rivan Amran, Mutmainah Andriean Andjar Angraini, Feni Arifin Arifin Badjeber, Fikran Badjuka, Alexander H. Bahuwa, Tiara Oktaviani Datau, Ramdan Dian Fitriani Karim Djoko Lesmana Radji Dwi Indah Yuliani Sholihin Dwi Indah Yuliani Solihin Eduart Wolok Erni Soleman Espin Tulie Fahira Dwi Putri, Annesha Femy M. Sahami Fence M Wantu Fenti Prihatini Dance Tui Hadi Saputro Wirakusumah Hais Dama Hanasi, Raihan A. Hilumalo, Nurain Hulinggi, Pebriyanto A. Ibrahim, Danial Imelda Suma Irawaty Igirisa Irwan Halid Ismail, Edhi Ismet Sulila Jamaluddin Ahmad Juriko Abdussamad Kahar, Muhammad Syahrul Kamumu, Rahmat Raihan Katili, Afriyani Kokalo, Milawati Lasena, Sirajudin Mopili, Idrus Mohamad Thomas Mozin, Sri Yulianty Muchtar Ahmad Muh. Ikbal Panyue Mukharomah, Siti Mursalin Mustafa, Fidi Naki, Mohamad Rasid Ngiu, Zulaecha Novel Acub Umar Novianty Djafri Nuna, Muten Nur Mohamad Kasim Nurul Khairunnisa Kobis Pakaya, Mely Pateda, Rahmatia Pitoi, Linda Podungge, Abdul Wahab Rahman H. Lahabu Rahmat Kokalo, Milawaty Rajak, Fadila Abdul Rara Ayudyah Olii Rauf A. Hatu Rauf A.Hatu Robby Hunawa Robby Hunawa Roni Taningo Rosman Ilato Rudin, Maryam Rudin Rusli Isa Salam, Ridwan Samadi, Fitria Sandi Prahara Sa’ban, Ingki Nurcahayani Sidiki, Yeyen Saptiani sintiya hintalo Sri Harijati Sri Yulianty Mozin Stevani Laude Sukarman Kamuli Suprianto, Sri Astuti Taufik Harun Taufiq, Rahmat Tee-Anastacio, Princess Alyssa D. Tessy Nursanty Podungge Tety Thalib Tety Thalib Thalib, Tety Tohopi, Rustam Tulie, Espin U. Aliwu, Nelty Udin Hamim Umar, Novel Umar, Nurmala Wahab Podungge, Abdul Warsono, Putri Widiantoro, Mohamad Agung Wirakusumah, Hadi Saputro Yacob Noho Nani Yanti Aneta Yantoi, Dion Sanjaya Youke Lidya Herty Lumataw Yuliani Solihin, Dwi Indah Yuliani, Dwi Indah Yuliyani Solihin, Dwi Indah Yurifto Sastro Zuchri Abdussamad