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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Nursing News : Jurnal Ilmiah Keperawatan Jurnal Penelitian Kesehatan Suara Forikes International Journal Pedagogy of Social Studies Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesian Nursing Scientific Journal) Jurnal Ilmiah Dikdaya Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Journal of Education, Humaniora and Social Sciences (JEHSS) Contagion: Scientific Periodical Journal of Public Health and Coastal Health PERSPEKTIF Jurnal Ners Journal of Telenursing (JOTING) Jurnal Aisyah : Jurnal Ilmu Kesehatan Science Midwifery Reswara: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian UNDIKMA Jurnal Pengabdian Kepada Masyarakat MEDIC MEdical Dedication Jurnal Kesehatan Tambusai Jurnal Kesmas Jambi MAHESA : Malahayati Health Student Journal KESANS : International Journal of Health and Science Jurnal Penelitian Inovatif GENIUS JOURNAL (General Nursing Science Journal) TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora International Journal of Health Science (IJHS) Jurnal Ilmiah Ners Indonesia Jurnal Ilmiah Ilmu Terapan Universitas Jambi International Journal of Medicine and Health Journal of Training and Community Service Adpertisi International Journal of Learning Reformation in Elementary Education Jurnal Rumpun Ilmu Kesehatan Jurnal Keperawatan Universitas Jambi Riset Informasi Kesehatan International Journal of Health, Engineering and Technology Jurnal Pengabdian Harapan Ibu (JPHI) West Science Interdisciplinary Studies JOURNAL OF Qualitative Health Research & Case Studies Reports West Science Interdisciplinary Studies Jurnal Multidisipliner Kapalamada The International Science of Health Journal Jurnal Pustaka Keperawatan PEDAMAS (Pengabdian Kepada Masyarakat) ASSYIFA: Jurnal Ilmu Kesehatan International Journal Of Public Health International Journal Of Health And Social Behavior International Journal of Health and Medicine Jurnal Abdimas Kesehatan Jurnal Pinang Masak Jurnal Keperawatan Universitas Jambi Galen: Jurnal Ilmu Farmasi dan Kesehatan International Journal of Health Science
Andi Subandi
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Pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap BPJS Nurwan Alkahfi; Dwi Noerjoedianto; Andi Subandi; Asparian Asparian; Willia Novita Eka Rini; Muldiasman Muldiasman
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 7 (2026): July Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i7.3715

Abstract

Background: Service quality is a key determinant of patient satisfaction in hospital settings, particularly for National Health Insurance (BPJS) participants. Raden Mattaher Hospital Jambi, as a referral hospital, experiences increasing BPJS inpatient visits. However, complaints and fluctuations in satisfaction index indicate potential service quality gaps. Purpose: To analyze the influence of service quality dimensions on BPJS inpatient satisfaction. Method: A quantitative study with a cross-sectional design was conducted in the inpatient wards of Raden Mattaher Hospital in 2025. A total of 424 BPJS inpatients were selected using purposive sampling. Data were collected using a SERVQUAL-based Likert questionnaire covering tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed using univariate, bivariate (simple linear regression), and multivariate (multiple linear regression) analysis with SPSS at α=0.05. Results: Most respondents rated service quality as good (58.3%). The mean satisfaction score was 79.10±12.71. Partially, reliability (p=0.048) and assurance (p=0.000) significantly influenced satisfaction, while tangibles (p=0.312), responsiveness (p=0.087), and empathy (p=0.421) were not significant. Simultaneously, all dimensions significantly affected satisfaction (p=0.000) with R²=0.106. Assurance was the dominant factor (β=1.238). Conclusion: Service quality significantly influences BPJS inpatient satisfaction, with assurance as the strongest determinant. Strengthening professional competence and patient trust is essential to improve satisfaction levels.   Keywords: BPJS; Inpatient; Patient Satisfaction; SERVQUAL; Service Quality.
Entrepreneurial Readiness in Health Science Education: The Roles of Mental Health and Psychological Resilience Using Structural Equation Modelling Andika Sulistiawan; Ali Idrus; Firman; Dwi Noerjoedianto; Anis Tatik Maryani; Andi Subandi; Urip Sulistiyo; Endarman Saputra
International Journal of Learning Reformation in Elementary Education Vol. 5 No. 02 (2026): International Journal of Learning Reformation in Elementary Education
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.ijlree.002064

Abstract

This study examined the role of psychological resilience and mental health in predicting entrepreneurial readiness among health students. Using a cross-sectional explanatory design, 412 students were recruited through purposive sampling from a faculty of health sciences. Data were collected using the Connor-Davidson Resilience Scale (CD-RISC), the Depression Anxiety Stress Scales (DASS-21), and an entrepreneurial readiness questionnaire. Data analysis was conducted using Structural Equation Modeling (SEM) with model fit indices. The results showed that resilience had a strong and significant direct effect on entrepreneurial readiness (β = 0.929; p < 0.001) and on mental health (β = 0.992; p < 0.001). In contrast, mental health did not show a significant direct effect on entrepreneurial readiness (β = 0.062; p = 0.528). These findings highlight resilience as a central psychological competence that not only enhances well-being but also plays a crucial role in strengthening entrepreneurial readiness among health students. Therefore, strengthening psychological resilience through campus-based training programs and interventions may serve as a relevant strategy to prepare a more resilient generation of health students who are better equipped to face future challenges in both employment and entrepreneurship.
Co-Authors . Asparian, . Adila Solida Ali Akbar Ali Idrus Alief Nisha Syafria Amalya Nasution, Riska Amri Amir Andi Fidianto Andika Sulistiawan Andika Sulistiawan Andy Amir Anis Tatik Maryani Anita Rahmawati3 Anjali, Nabila Arnild Augina Mekarisce Aryani, Tuti Asni Hasanuddin Asparian Asparian Ayu Prasetya Pratiwi Billa, Mutia Salsa Billa, Mutia Salsa Br Bangun, Hosma Debby Hatmalyakin Defa Arisandi Difa Septian Lestari, Tiara Dina Rosalina Dini Rudini Dini Rudini Dini Rudini Dwi Noerjoedianto Ekaputri, Kintan Resqhita Elfina, Titi Dwi Elsa Volinda Sari Elsa Volinda Sary Endang Yuswatiningsih Endarman Saputra Fauzan Alfikrie Feri Agustriyani Firman Firman Fitri Widyastuti Gabriela Pricilia Sianturi Gustina, Ravia Gustini, Sri Halim, Rd Hartini, Iis Haryani, Reni Herlambang Hidayatul Dwi Septia Humaryanto Ihsan Angga Anjarwadi Iis Hartini Indah Mawarti Junaidi Junaidi Jurnal Syarif Kamila Dyanti, Tiara La Ode Reskiaddin Lisa Anita Sari Lisa Anita Sari, Lisa Anita Lukman, Muhammad Nasril Luri Mekeama Luri Mekeama M Fadhlan Wahyu Erlangga M. Ridwan M. Ridwan Maolia Juniana MARCELINDA, WIDA TRI Martawinarti, RTS Netisa Mawarti, Indah Meilinda Andreani Meinarisa Mertisa Panjaitan Mertisa, Mertisa Mimi Mimi Amaludin Muhammad Nasril Lukman Muhammad Taqwa Muhammad Taqwa Muldiasman, Muldiasman Mutmainah Mutmainah Nur Lutfiah Parawansa Nur Lutfiah Parawansa Nurannisa Nurannisa Nurhusna Nurhusna Nurhusna Nurlaili Andraini Nurlinawati Nurpratiwi Nurpratiwi Nurwan Alkahfi Nurwan Alkahfi Oka Lesmana Parawansa, Nur Lutfiah Pebriani Pebriani Purba, Hani Fransiska Putra, Reyshar Pratama Putri Azdkia Zahara Putri Irwanti Sari Putri Yani Pasaribu Putri Yani Pasaribu Putri, Fitria Eka Rahmat Panyiwi Rahmatulla, Ahmat Ali Ramadhita Fadhilah Ravia Gustina Reda Evinta Regita Putri Rina Oktaria Riska Amalya Nasution Riska Amalya Nasution Riska Amalya Nasution Rosa Amalia Rosdiana Rts Netisa Martawinarti RTS Netisa Martawinarti Rts Netisa Martawinarti Rudi Hariadi Rudini, Dini Rudini, Dini Sameni, Sherly Yashinta Selzi Dhea Astikayuni Silvi Salsabila Sodikhoh, Jamiatus Sri Mulyani Sri Mulyani Sri Mustika Aulia Sulistiyo, Urip Suryani Manurung, Kristina Tasya Isra Salsabilla Tiara Kamila Dyanti Tiara Kamila Dyanti Tona Aurora Lubis Try Wahyu Purnomo Tuti Aryani Tuti Aryani Ummi Kalsum Uti Rusdian Hidayat Widiastuti, Fitri Willia Novita Eka Rini Willia Novita Eka Rini Yemima Angel Lorence Yosi Oktaria Yosi Oktarina Yulia Indah Permata Sari Yulia Indah Permata Sari Yulia Indah Permata Sari Yuliana Yuliana Yuliana Yusnilawati Zulfamitra, Feby